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    Shockley Mobile IT Services

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

    Services - Shockley Mobile IT Services

    Desktop computer body repair

    Desktop computer support

    Device support or repair

    4 More Services

    Home network installation

    Laptop body repair

    Laptop support

    TV mounting

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    The Audio Solution - Sonos PlayBar and Subwoofer w/ Samsung 4K UHD TV

    The Audio Solution

    (44 reviews)

    $$

    I had the pleasure of speaking with Mark a couple of weeks ago. My experience was great and he was…read morevery knowledgeable. I will be using him in the future when we decide to purchase a home theater system. I recently moved to the area and the home we purchased had two speakers in the ceiling with multiple different speaker wires coming out of the wall. As I was trying my best to hook up the ceiling speaker to our TV I was unable to figure out which speaker wire belonged to the ceiling speakers. That is when I turned to Yelp to help me find a service provider. I sent a message through to Mark including pictures of our home set up. Mark reached out the same day over the phone and went over some easy hacks I could use to help solve the problem. He then began to provide me more information regarding a home theater system. His recommendation worked. Thanks again Mark for your help in this matter. I hope to use you again in the future.

    Contacted Mark back in August to request he perform some re-running of speaker wires to my home…read moreentertainment setup (moving from one wall to another). Mark returned my call the next day, which was the *only* time he responded promptly. He said he would be in my area at the end the week, but that came and went without a call or text from Mark. I sent him text messages on Sept. 1 and Sept. 7, and finally got a response on Sept. 14, with Mark apologizing for not getting back to me. He indicated he could make something happen the following week, which I agreed to. On Sept. 21, I received a text from Mark indicating he needed to reschedule, as his young child was sick at home, and he needed to be there. Fair enough. On Sept. 27, I texted Mark again, seeking another time he could come out...CRICKETS! On Oct. 10, I texted him again, indicating that I would appreciate a response if he had any intention of working on my project...CRICKETS, to this day! Bottom line: I understand that "stuff" happens that adversely affects schedules, but no amount of "stuff" should prevent common courtesy from occurring - a simple return text or call indicating the problem, and this would have saved me the time of writing this poor review. The Audio Solution may be technically great, but I never got a chance to experience that - only extremely poor communication, or none at all. I can only assume that Mark didn't really want to do the job I need done, but instead of being up front with me, he produced excuses, or didn't communicate at all. POOR business model...CAVEAT EMPTOR: use The Audio Solution at your own risk, especially if you covet communication and follow through with the service you're using.

    Shockley Mobile IT Services - itservices - Updated May 2026

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