From the moment I purchased my car, to my scheduled maintenance these folks have been top-notch when it comes to customer service. Being in the customer service industry, myself, I know first hand how challenging customers can be... ****insert me‍‍**** Hear me out, folks. This was my first BRAND NEW vehicle. I arrived around 8/830p when they close at 9p/10p. I didn't get out of there until 1145p and it couldn't have been a smoother transaction. I didn't feel rushed, hurried or pressured from aannnyyy of the Sales or Finance team. They actually offered to stay and go over all its bells and whistles, I'm the one who had to call it a night; otherwise, I truly felt they would've stayed overnight just for me. I can't tell you how many follow-up calls I got within the first month of owning my new car. This place has knowledgeable employees who know thier stuff! Even when I (thought) I had an issue and called in giving a poor explanation of what I thought the problem was, it was solved...there was no "issue", it was user error Go buy your next Honda from these folks and ask for Justin. read more

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This is the worst Honda place ever, the sales team makes you feel pressured to buy just a piece of crap on the floor, because they don't want your peace and mind. They just want a sale. The owner needs to learn manners. read more

Shocked Honda is now Ourisman Honda. They are amazing. They have a brand new play area for children to play while you get your car serviced. I highly recommend them. read more

Shockley Honda - This place is perfect if you have a toddler and need your car serviced! - Auto Repair Near Me - Frederick, Maryland

I called Shockley Honda to discuss the cost of purchasing a 2024 CRV Sport. The dealership prides themselves on their transparency and fair pricing. When I received the pricing from Shockley it included a charge of $560 for 3 accessories that they add to all of the new CRV's they receive from Honda. See photo below for details. Since, I would have to order ny car I told Shockley to not put accessories on my vehicle. I was told by the sales representative, Jared, that they even if I opted out of them I would still be charged. See text below as Jared explains. I then received a call from a sales manager named Paul. He informed me that they have been doing this for the past three years and having these items automatically added to each CRV is their business model. I told Paul that I'm pretty sure that charging for items that aren't on the vehicle is illegal. ( see text with Jared's explanation) The inflexibility is ridiculous. Go to another Honda dealership that is fair. read more

Shockley Honda - Quote on CRV - Auto Repair Near Me - Frederick, Maryland

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Useless dealership. My cruise control was having issues. Took it to Honda Shockley twice. They made an excuse ever time why it couldn't be fixed. " no problem detected". We had a warranty that would've covered the repair. A year later i took my car to the Frederick dealership for another issue. Mentioned the cruise control. The found the problem in an hour and fixed it! Shockley Honda - Do yourself a favor and don't waste your time going to them. Lazy technicians, bad customer service. read more

Rude and unprofessional to say the least. The two young girls who work be hind the counter were so I grossed in there phones that they did not even see me standing in front of them. One having a whole conversation with her boyfriend If they can't even acknowledge that I'm right in front of them why would I even think they would be able to properly service my car. I just left. Don't bother coming here it's a waste of your time. read more

I came for full service and they said they will charge around 800... i thought that will cover everything. but they caalled me after inspection asking to replace various parts and it will come around 1350+350+800 ... i felt what the.... the vehicle is running in good condition. this is un acceptable. Please don't go this place for ever. read more

parts are not Honda parts but your charged for Honda. i walked in. ladies on cellphone watching tick toc. could not be bothered to help me. go to Hagerstown. read more

For years I brought my car for service to Shockley Honda and was always very pleased. Since they have been bought by Ourisman, the Service is horrible. DO NOT LET THE SERVICE DEPARTMENT TOUCH YOUR VEHICLE. They do not know what they are doing and they don't seem to care. This is NOT your former Shockley service department that was trusted by Frederick area families for many years. read more

Unable to access website. I've been doing business with Shockley (now Ourisman) for nearly 20 years and have routinely been able to schedule service online. However, for the past several months I have received an error code "URL:Blacklist" every time I attempt to do so. We own 3 Hondas and would like to continue our relationship with them; however, this is not acceptable. I have brought it to the attention of their staff in the past to no avail. read more

They got me in and within hours for an unscheduled oil change and tire rotation. I highly recommend their friendly professional service.

I purchased a used vehicle and I later I found out that they rolled the odometer mileage back . Next when I called they said they didn't know the odometer was rolled back , but DMV shows the very large odometer difference . I would be very careful purchasing a vehicle from Shockley Honda , since you will be shocked when you find out the truth and they refuse to take responsibility and will lie , cheat and steal . read more

Just so everyone knows...the used cars at this dealership don't get any service to them at all. The only thing that happens is they power wash the engine to make it look all shiny and new. How could I know this, you ask? I BOUGHT ONE!! I've had to spend over 2500 dollars getting this car fixed after being assured it was a great car to buy. They lied to me and they'll lie to you too. Don't buy anything from these people!! read more

It's bad when you come to a dealership knowing what you want, only to have it denied from you since the banks are pretty much in charge of everything. I was purchasing a used car in the amount of $3500. Using common logic, I interpreted it as a non wholesale vehicle with financing available. The banks in their extremely short and finite wisdom/buffoonery would not allow me to purchase the vehicle without a cosigner, and would not allow the only person who could cosign for me to sign the document, as she is out of state. Ever heard of e-signing? Apparently this dealership has not, nor it's financier....Other dealerships allow e-signing to be done because of geographically separated families. This dealership insists on a wet signature like it is the only way to do business. Very antiquated and pathetic. On top of that, no explanation was given other than "that's how it's always been" or "that's what the bank says" totally unacceptable. I would not recommend this place to anyone, unless you are pretty desperate. I would give negative 5-stars if I could. read more

Google VCM issue before you buy a HONDA vehicle!!! The 2015 Odyssey I bought brand new from Shockley had the check engine light come on late one night, so I went to Advanced Auto for a diagnostic check. They wrote the code down for me, and I took it to Shockley the next day. At some point, the check engine light went off, but I still had the code. Shockley charged me a diagnostic fee and had a tech drive my car 32 miles to tell me that nothing is wrong. I continued driving the van until a few weeks later when the check engine light started flashing late at night while I was out of town. I had to have a mobile mechanic come to me and replace my sparkplugs. I had the sparkplugs replaced just a few months prior, so there is definitely an issue with my vehicle that is fouling the sparkplugs. A little research on the internet has opened my eyes to a serious issue with Honda's VCM feature that that causes oil to buildup on spark plugs and eventually causes failed piston rings and catalytic converters... Honda settled a class action lawsuit about the issue in 2013 and earlier model vehicles, but they are trying to brush the issue under the rug for vehicles after 2013. This dealership knew exactly what was going on with my van but didn't check the spark plugs or alert me to the issue. Instead they had their technician drive my car 32 miles and tell me nothing was wrong. I suggest anyone considering a Honda vehicle google VCM issues with Honda vehicles. You will discover thousands of Honda owners who have experienced repeated, serious issues with fouled spark plugs and failed piston rings before their vehicles even reached 100,000 miles- repairs costing $3000++++ My advice is to buy a different brand of vehicle and do your research beforehand! Stay away from a dealership and a brand that denies known issues and charges a fee to pretend like they don't know what's wrong with the vehicle you bought from them. read more

This was the fastest car buying process I've ever experienced. Bill was the salesperson that helped me out and he was pleasant from start to finish. He wasn't pushy and he listened the entire time. Dante was also great during the negotiation process and made sure I was satisfied with everything before finalizing the details. He was very approachable and made the experience stress-free as possible. A minor hiccup which led me to knock off a star was finding finger print marks on the ceiling of the drivers side. I completely missed this during the full inspection before driving it off the lot. The salesperson had missed it as well so I had to call and bring the car back because it looked like oil from a mechanics hand. Dante was very apologetic about the situation. I wasn't excited about driving back to Frederick to get it cleaned but mistakes happen. It's a brand new car so I expected it to be spotless inside and out. They offer the Shockley Advantage with a purchase of a new vehicle which I'm very pleased about. It comes with 100 free car washes, lifetime engine warranty, and more. Thank you Shockley Honda! read more

Shockley Honda - My new bf. 2019 Honda Civic EX! - Auto Repair Near Me - Frederick, Maryland

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My Fiancé had gotten into an accident and Totaled her car so sadly, it was time for a new one. I decided I'd get the car and we went to Shockley. We dealt with Bryce the whole time but got to know some of the other team mates, they all were great, including Herb and Matt. 110% Recommend! read more

Looking into buying a new Honda. This dealer pretends to sell at MSRP which, at this time, may be a fair deal. Inventory shortages. However, the small print reveals this dealer is actually selling for $1,500 or more over MSRP for a Civic. This dealer ads a fake dealer fee of $500 plus a $1,000 useless protection package plus a couple of other fake fees. I will wait until prices return to normal. But I will avoid this dealer. read more

DO NOT COME HERE! They are a car dealership as well. They have terrible customer service and have no regard for others time. They are not trust worthy! They had a posting online, highjacked the price after enough interest and then decided to sell the car auction (even though they KNEW we were on the way to see the car). Beware! read more

Went to this dealership to look at a car that my son and his wife were going to buy. I took the car for a drive and upon returning to the dealership the cars engine was making a horrible ticking noise. The salesman Gabriel told me that it was a normal noise. I didn't believe that so I asked for them to check it out and they said that they already had and that their mechanic said it was normal noises. That was according to the manager Donte I caution anyone from buying anything from this dealership as they obviously were trying to sell a used car that had issues. read more

Shockley Honda - This is the car don't buy it. I researched the noise and it's the rod bearing noise - Auto Repair Near Me - Frederick, Maryland

I had been taking my Honda Pilot to Shockley Honda for 9 years for regular check-ups and service. My Honda Pilot has been very reliable all this time, however, the first time I had a serious problem with my Pilot, the service people and tech proved not only to be unqualified and/or uninterested in helping me fix the problem, they were downright rude. For over a month they "could not" find the problem. After giving up on Shockley Honda I went to a local service repair auto shop and they found the problem in 10 minutes!! Horrible service by Shockley Honda when I needed them the most. read more

5 STARS! My husband and I came for a visit on Monday to see what was available as we are looking for an upgrade to a Minivan. Knowing the market we thought we would see what if anything was available and possibly put a down payment on a new Odysee. William helped us and went through our options. I asked if there was anything there we could look at and as it happens a 2020 Odysee had just been dropped off. William brought us to look at it and we loved it! We arrived at 10:15 AM and were home at 1 pm to see the MD Lacross team win the Championship! My new car was delivered the very next day by William. Absolutely everything was simple, easy, and taken care of. You have found customers for life. Thank you!! read more

I bought a new Honda in June 2023 and it was a no nonsense deal and very easy to work with it. I came from VA and it was well worth the one hour drive. The sales staff were friendly to work with and it was no high pressure to buy. The price was upfront and no big sell when doing the finance. The inventory was very small but I got below MSRP. I will visiting the service dept in the near future and hope they are as good as the sales department. read more

I have been a customer of Darcars Toyota for nearly a decade, but was recently in the market for something different. My family had purchased from Shockley for nearly the same period, so I decided to try there first. I'm not an easy sale, nor am I easy for salespersons to connect with, but Johny Martinez was provided my inquiry and we proceed from there. Johny had a very honest and refreshing nature about him. He didn't try to sell me a Honda. This brand is super dependable and well designed, especially over the past 2 years, so you either like them or you don't. He knew that, so he connected with me by presenting relatable information of his past experiences with cars as a customer and mechanic and didn't pressure. I love that he wasn't necessarily gunning for the sale. More salespeople need to realize this. Even the Shockley manager threw a little pressure at me, which was a turnoff, and seemed like he didn't necessarily listen to his salesman about the type of customer I was. Nonetheless, I left and Johny kept me well informed of any specials they had going on, never pressing, just informing and keeping in touch. My experience with him and Nick in financing was such a good experience, I would recommend Shockley as a place to consider, just because of them. Johny will be my go to for any future Honda purchases or recommendations. He has given me the best sales experience, since my favorite Darcars salesman, Ralph, did for 4 cars over the course of a decade. Here's hopefully to a new but similar relationship with Johny and Shockley Honda. read more

I bought an Odyssey last year and was happy with the Salesman. The service center is what I have a problem with. I was told a car wash was to be included in the price of an over-priced service package (10,000 mile maintenance package). This was IN WRITING. When I got home and inspected my car, it was obvious they didn't wash the car. When I call them out on not washing my car in an email, they replied they usually do car washes, but the car wash machine was broken. They had 2 chances to tell me this, but conveniently forgot to when selling me their over-priced servicing package and giving me my receipt when I picked up my car. This is completely unprofessional and downright dishonest. read more

Honda car dealers are straight up manipulative. So we paid for an inspection on the seventh of last month and we had a time limit till the seventh of this month, we fixed it and signed papers, came back today, the sixth, and they told us "Sorry, our inspector isn't here today but you missed the limit and would have to pay for another one." We had till tomorrow and he tried to BS us into paying for another one, we ended up not paying for it and leaving. Do your inspectors only work once a week? Worst experience so far in a Honda dealer. We're glad to stick with Toyota. read more

On Monday I called to schedule an appointment for an oil change and a tire alignment on my 2008 Honda Civic Hybrid. The appointment was set for 10am Tuesday. I arrived at early 9:30am and they took me right away. I said I was going to walk across the street and wait at Starbucks until they called me when my car was ready. They offered me a ride, I declined because it was a short distance away and the weather was nice. About an hour and a half later, I received a call saying my vehicle was ready. I went back and picked it up, all the work was done and they washed the cars exterior for free. The alignment turned out great and I received a nice printout of the adjustments they made to the car with a lot of details. Total price after tax was $147.47, much lower than I expected. read more

I can't speak for the car sales, but the service department is top notch. I've used them a couple of times and while having a car serviced is always an inconvenience, it seems less so if I bring it here. Great customer service. read more

I bought a car from Shockley this past weekend and let me tell you it was a great experience. My experience took a big chunk of my Saturday but I was prepared for that because it is buying a car after all. I had tons of questions and was being a pain but everyone was very helpful and very patient with us. This experience was uncharted territory for me so I am very happy I had a pleasant experience. The only negative was the finance guy who was really rude and pushy when I declined further warranty, he didn't want to take no for an answer and it was unwanted pushiness, my answer was no and he should have accepted that. read more

This was a great experience. I had been to many dealers in the area. When I got to Shockley, I just wanted to buy something. I worked with Gary Brooks who took time with me during the car buying experience. Since the purchase of the car, he and the people at Shockley have been available for questions and service. They are all very friendly. One small glitch: When I bought the car I ordered car mats, they never called me to let me know they had arrived. A few weeks later I had to go to the dealership and ask for them. I was told they were not there. Later they found the car mats somewhere in the parts department. It was a small inconvenience and I'm sure and oversight. But it did cost me an extra trip. read more

The service manager was rude and arrogant. I went there to have a detail service but the service manager did not give me a time that can be used wisely. read more

I would not even give one star to Shockley honda. The paint on top of my HONDA PILOT (2014) is peeling and I you must go to a dealer to fulfill the requirements from American Honda. Yes, I did not purchase my car from Shockley but you would think I would be treated with respect and honesty as if I had purchased my car from this dealer. Receiving response: We understand your frustration with your paint issue. Because you did not purchase or service the car with Shockley Honda, we can only assume you declined a paint protection warranty at the time of sale. (We would advise contacting your selling dealer to verify if you did in fact decline the paint protection) Although we are not your selling or service repair dealership, we acted as a liaison between you and American Honda resulting in a 50% reimbursement for a 5 year old car out of warranty. Many don't realize that a dealership is a separate business from American Honda. The dealership sells and services the vehicle; the manufacturer builds them and is solely responsible for goodwill decisions outside of warranty. We went to bat for you with American Honda and they agreed to split the cost with you. We are posting the American Honda Customer Service number here once again so you can continue to address the issue with the decision makers. They can be reached at: 1-800-999-1009. Best wishes. Within the first sentence I will call out that this is not my paint issue. This is a Honda paint issue that continues to be neglected and pushed under the radar so that it does not become public. Now onto your statement regarding your advocacy for the Honda paint issue. Please let me know if I received improper counsel from your staff and Honda that in order for someone to put a claim thru Honda I must speak with a dealership-True? Because both Honda and your dealership mentioned this was the required process and I can forward that email to you. Now onto some other interesting points I would like to make the Paint protection warranty you mentioned I was able to reach out (Simoniz) and addressed the paint issue and even sent them a picture. They were able to confirm that "we would not have been able to cover this issue; paint protection warranty protects the surface of the paint against bird droppings, tree sap, hard water, etc." If I had purchased this warranty that you suggested if would not have been covered and they would not be able to assist with the Honda paint issue that we are trying to address. My only hope is that all the warranties that have been currently sold to customers were explained properly. If you would like the contact information to verify I would be more than happy to supply. I don't believe you went to "Bat" for me. I did not purchase my vehicle from you and you did the minimal and required steps in order to satisfy your requirements from American Honda. In closing, to the paying customers that purchased your car at Shockley Honda in the last couple of years please be prepared for these statements: I know that I sold you this car but I did not have prior knowledge of the paint issue. I will deny there is anything wrong with the paint. It must have been something you had done. I will not stand behind a product I represent - I am only here to sell and service the vehicle. They will throw their arms up in the air behind a brick wall and glass windows and say there is nothing else I can do because your warranty of 3 years and 36000 miles have expired. YOU have a 5 year old car. They will say there are on your side and please be ready to spend over 700.00 for repairs for a car that you paid over 40,000.00 I am truly sorry for the customers that are going to go through this ordeal and to the future customers: read more

Dear Public : A serious Warning : If you want a experience with this dealership at the repair department of Shockley of Frederick and get a shock you all know what I mean ! They don't know what's wrong with there own Honda Accords if you need a repair the list goes on ---- ??? And a surprise the car is No longer in Returnable order that was not even towed to dealership in the first place ??? My suggestion ......Run take it to a real repair shop . My they need better Tech or Management. read more

BAIT and SWITCH. I was buying a new CRV and trading in. I send out several emails to different dealerships. Everyone was within a few dollars of each other. 2 other dealers had me evaluate my trade thru a link on their website. Again very consistent. After a bunch of emails and phone calls with Shockley I made an appointment to come in and get the call. I went with them as the sales rep was responsive and easy to work with. I told her my concerns she said not to worry about it Shockley would take care of it. I asked if they had a problem with my trade evaluation from the other dealer, she said no problem. I told her i was coming from almost an hour away. I would have my children with this needed to be quick and easy. She said no problem. Once I got there everything was different. The price of the car went up, the lease payment went up, the trade value went down, then there were fees added. I asked about my emails showing a different price, a different payment, it showed fees were already included, and they would be in the parkball on the trade value. As we were walking out the manager came over and said I should pay more and take less because I get a tax break. $900 more for their car, $100 more per month ($3600, 36 months) and $2500 less for my car. A total difference of $7000. I told the manager and rep the 3 other dealers in the area, are able to do the deal as agreed in emails. There was no reason for me to pay more. They were unprofessional in the way this was handled. By now the kids were melting down and we had an hour drive back home. A whole Saturday wasted. I understand the numbers are going to change a little. But to bring me and my family into the dealership hoping we would love the car and just have to have it. That old school used carman sale tactics dont work anymore. The next morning I had a call with Honda of Chantilly to confirm the email pricing and trade. We got to the dealership that afternoon and in an hour we left with a new CRV. Nothing changed. read more

I've had good and bad experiences with this place, but I wouldn't recommend them. First Experience.... Took the car there to have the wiring harness repaired after baltimore rats at the inner harbor decided to eat the car. They fixed the wiring harness within the same day and I haven't had any issues since. Final Experience... Then another time, I took my car there to take advantage of some "Preferred Customer Incentive" and got my oil changed. The idiot tech that did the job over-torqued the drain bolt and stripped the drain hole threads. Then the feeb had the nerve to tell me "Uh sir...it looks like someone stripped out your oil pan drain bolts, its gonna be 300+ dollars to fix it up and get you on the road". I told that fool that the car was in perfect condition before I brought it in and it will be in perfect condition again before I leave or they will be talking to the Honda Corporate Office. The slick bum put a Butterfly-Plug in there instead of fixing it properly and I didn't find out until months later when I went in to get my oil changed at my regular place. Taking it back to Shockley Honda, they claimed ignorance and refused to fix what they broke. So, regardless...I won't ever be going back to this STEALERSHIP and they can burn for all I care. I wouldn't ever recommend anyone else go there either. read more

Service Review: While visiting family in MD (from TN), our 2005 Honda Odyssey threw up several warning lights in Frederick, so we decided to go to this place. We are sorry that we did. Our van had two separate issues: the warning lights, and a vibration issue (between 60-80mph, when accelerating). We were charged $655.99 to have an oil sensor replaced (w/pressure switch), plus a few other parts. Plus Side: We got service right away, the problems diagnosed (we thought), repaired (we thought) within a day, and a rental van for a good price. Negative Side: 1.) We were assured that the vibration issue was related to the oil pressure issue. After picking up the van, I was told that it had not been run up the highway, to test the vibration problem (red flag). Having to get back home, we did not have time to dispute with the mechanic. On the way down I-81, we learned that the problem persisted, and gradually got worse. (The fix was a bad axle, which our home mechanic fixed) 2.) We were told that the oil pressure problem was fixed, and it was, until we got home. On our way up the mountain to our house, the exact same issue started up again: it shifted into a persistently low gear and the same warning lights went off. (The fix was a needed oil flush, which our home mechanic did for us). So, in short, Shockley not only went with the most expensive fix for our problem, and did not fix it! Also, our 655.00 bill bloomed to over 1,000.00, as our home mechanic has to do his part! I ended up calling Shockley over the last week, to try to get some sort of refund, due to the trouble, and, after speaking with Dave Salter (Svc Mgr) and Gail Sterling (Svc Director), I got a total of $0.00. Both individuals refused to budge: vehemently stating that the sensor needed replaced (even though the same problem occurred in TN), and they stood by their diagnosis. Even when I offered to pay for the rental and parts (300.00+), & asked to get the labor cost back, I was denied. I have worked in Customer Service for most of my working life, and know that you sometimes have unknowns & need to split the difference to satisfy both parties. What I got at Shockley was not good Customer Service. They admit that they did not communicate well with us. They admit that they should have addressed the vibration issue. They also admit that they should have pushed the oil change, as it is normal to do one with that sort of work. But, basically, their lack of service is my problem, not theirs, and they should not pay anything for it. The sad part is that they are comfortable doing this to people! Well, Shockley, you could have lost 300.00, and split the difference with us. You could have even given us a full refund. But, you got greedy, and chose to give poor Customer Service: choosing to keep the 650.00. We have no choice but to accept your decision, but I can give a deservedly poor review, in hopes that people will avoid your place in the future. I hope your need for our $650.00 was worth it in light of your future lost sales and service. We will not be back, nor will our family and friends. read more

I went to Shockley Honda to test drive the 2015 Honda Odyssey. I was pretty sure I was not going to buy the day I came in, because it was the first car I really looked at. This was my first experience with Shockley, although I had a relative who used to work here...and I have heard, overall, good things about it. The sales guy, Thomas, was nice and not real pushy (at the beginning). My biggest beef with the whole experience was perhaps that the salesman assigned to me really did not know anything about Hondas. Seriously? I am not a car geek at all, but I knew more about the Odyssey than him. I had some very basic questions about the 2015 model vs the 2013-2014. However, he could not answer my questions, nor did he seek someone else to find out. He just said, I don't know. When I'm looking at spending $30k+ on a new car, I better know what I'm getting. One of the main questions I wanted to know was if the transmissions on the Odysseys were better than they used to be. Up til around 2010, I heard that the trannys would blow at around 100k-120K or so. My 2004 blew at around 110k. So I was really disappointed with having to replace my trans, and if I thought about getting another one, I wanted to be assured it would not happen again or at least get a decent answer that the problem had been fixed. All I got was, "I don't know" and "My customers who have bought them from me really like their Odysseys when I call them back in 3 months! Hmmm....I think a new car should last at least that long. I wanted to know if the transmission issues had been fixed. I still don't know the answer. I then asked about MPG. I think that is perhaps the easiest question to answer. He gave me a range...based on his customer feedback...but it was not a great answer either. I felt like the guy was selling a car to make a few bucks and survive but he did not "love" Hondas. Finally, we did sit down and talk numbers. This is the part I hate the most. We went back and forth a few times...lowering the cost. They sliced a good $5K off the sticker price fairly easily. Yet I knew it was still not a "deal" because they came down so fast. They ran my "credit" and never showed me what my score was. So they kept it from me. Darcars (next store) printed off my credit report and gave it to me. Those guys were awesome. End of story, I did not buy a car from Shockley. It was not a bad experience...but it was not great either. The sales guy just didn't know his product, so I didn't feel comfortable moving ahead with a sale. read more

Now this is a strange review. Most of us would say spending 8hr in a car dealership is insane. Yes I would agree, however I did and was glad I did. First of all I needed to be here due to a lease that was up. That was first and foremost. We have been doing business with Shockley for 7yr. We deal with Coy who is a great sales associate and very customer centric. So we go in to see about the lease and they had a sale going on. So we looked around. We also needed a car for our older child and figured this was a good start. Well Coy took care of us. Not only did we get a leased deal for our oldest but we came out with two other new Accords. We had 0.9% financing and saved 13K on three new cars. Coy was a pleasure to work with and I recommend if you want an honest person to deal with go here and ask for Coy. Tell him Larry sent you. And tell him it's the Larry that got 3 new cars on Labor Day weekend. You won't regret dealing with Coy and Shockley Honda read more

I knew I wanted to stay with the Honda brand of cars, so I started looking at local (DC area) dealerships to test drive the car I was interested in, and to see how competitive pricing would be. Since the car I wanted was new to Honda (CR-Z) and I wanted a manual transmission (a rarity at most dealerships), actually finding a car was a challenge, especially one within my price range. After going to one dealership where the salesman treated me like an idiot, I was not impressed. They only had one model left, and it was the high end package (too $$) and a color I really didn't want. He wouldn't budge on the price at all, so I told him I was really after a silver or black EX, and goodbye. Wouldn't you know that after I got up and walked out, he immediately emailed me to tell me he tracked down a silver model and that he could get it for me for some ridiculous price plus a non-refundable $500 deposit. Um, no. Anyway, since I'm not an idiot, and I can use this crazy thing called the internet to find stock of any local dealership (along with prices), I tracked down this mystical silver CR-Z myself. I found it at Shockley Honda for $1300 LESS than what this other dealership was claiming was the price. I immediately emailed the dealership and begged my brother to drive me up to Frederick to go check it out. Long story short, I got the car I wanted at an amazingly great price. They price things really aggressively, and they were definitely a lot cheaper than every other dealership I contacted. The internet sales guy, John, was very friendly and helpful. The process took a while (omg 30985 forms), but he made sure I left happy. He even got in the car with me and set up the bluetooth and explained some of the features (which, after you've been driving a 16-year old car with manual everything, is a little bit intimidating and confusing). Since then, I've only had to return once to the dealership (for a Honda recall), but everyone at the dealership was super friendly. The repair took less time than they said it would, and they even gave my car a complementary car wash without my needing to ask. I'd definitely recommend them as a Honda dealership, and if I'm ever in the market for another car, they will be the first for me to check out. read more

I know that car dealership experiences can vary from the dealership itself to the salesperson you work with. I was lucky to have a great experience at Shockley. My girlfriend and I visited on 3/5 to test drive the new Honda Fit and Honda CRV. Though the person I'd made the appointment with was unavailable, I was quickly reassigned to Bill Workman, who helped me test drive the vehicles. They also appraised my car quickly, and I walked out with a detailed price sheet; I wasn't ready to make a decision because I wanted to see the Fit in different colors. Shockley has a "woman-friendly business" sticker on their front door, and though I was pleased to see it, I didn't realize how much something like that matters until we visited Criswell in Germantown. There, we received the "typical" car dealership experience: slimy salespeople, long abandonments, refusal to appraise my vehicle ("can you bring in dates of last service, new tires, etc?" -- this was an 11 year old car; they were just going to scrap it) and kept trying to convince me to buy a Civic because I could do it that day (?? if I wanted a Civic, I would say so.) I knew after leaving I'd be buying my vehicle from Shockley. They treated me with respect, negotiated with me on the price, and though I know one can always do better, I walked out with keys in hand the following Tuesday with a fair price based on research and a car I was truly excited about. I hope my initial pleasure in working with Shockley continues as I use them for my service. Overall, though, everyone we encountered was pleasant, Bill Workman was kind, thorough, respectful and personable, and I'm pleased to have started a longterm relationship with their dealership. I particularly recommend if you are a single woman looking to purchase a car, and hope you have as good an experience as I did. read more