I will never ever eat here again, I wish there was an option to give zero stars. My daughter and I purchased a Valentine's dinner package which included 3-course dinner and one cocktail each, fully aware that our tip for the server was not included and we would pay that separately after dinner. We were given a menu which said to pick one of each: appetizer, entree and dessert, which we both did. We also ordered one drink each from the front of the menu.
When the check came, there were extra charges for two of the items we ordered. The waiter explained that the menu says extra charge for these items. The menu we were given is not their regular menu, and it's NOT the menu that was posted online when purchasing the package. Most reputable restaurants would have a policy to point out when there's charges above your package at the time you place your order, that would be the decent thing to do. The menu that was posted online with the package had $12 drinks if you purchased more than what was included in the package. The in-person menu that we were given looks almost the same as the posted version, except the drinks are $14.
Then there's a $32.00 charge for liquor, bringing our bill to $50.00. He could not explain why we were being charged, and when the manager came over, she said she would fix it. Instead, she brings back a check for $36.00 which includes a liquor charge of $19.50 which I questioned, and the manager said it is the server's tip. What kind of business calls a tip liquor? When my credit card slip came for me to complete, as usual there was a line to add a tip. That's how I tip, it's called Tip, not liquor, and I decide the amount. The posting online says nothing about tip being included, in fact, it says to remember to tip your server.
The parties at the table to our left and to our right who were served by the same server and were checking out at the same time as us both had the same exact problem, extra charges and liquor charges. They also had purchased prepaid packages which included drinks. We were all quite a sight to see, all complaining about getting scammed at the same time.
We were treated like potential criminals when we entered the restaurant, we had to show driver's license and credit card, which were both scanned, and also had to sign a document authorizing them to charge our card. They treated us like criminals when actually they were the crooks.
Even if I wanted to subject myself to their shabby treatment and hidden charges and tips which are called liquor, the food was third rate. I wouldn't go there ever again. read more