Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

My shifting was a little janky so I took it in for a tuneup. The tech told me I just needed my…read morechain lubed and everything else looked great. He put air in my tires and sent me on my way, no charge.

Appreciate their pro service that is handled quickly. As a bike commuter, there is nothing worse…read morethan having a problem once you are downtown. These guys are cool with being my back up-repair shop & have salvaged my day on several occasions so i can get home safe & sound.

If you want your bike broken - take your bike here! After improperly repairing my bike causing the…read morepulleys to grind on the casette, the reps argued for 20 mins that it was normal. Came up with all types of other reasons. Instead of repairing a $50 part they chose to be argumentative and lost my business and the dozens of others DC riders that in my realm. Anyone with eyes can see the issue they caused (see below). The best part-- when you leave them reviews about their terrible work they run like little runts to clean it up with lies. Do yourself a favor and SKIP this headache and place. Plenty of other good bike shops in the city. Give those your business instead.

I paid the money and then ... nothing. No texts no emails no calls. Then I check the website to see…read moreif the bike has been delivered to the shop - it was more than two weeks since I bought the bike - and they sent me home because I didn't have my passport on me - and they need an id for a pickup. They don't tell you that either. Now I have to go home get my passport and make the trek again.

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

Gearin' Up provided a deluxe tune-up that got my old mountain bike into good working condition, and…read morestaff were down to earth instead of disparaging my wheels like another shop had subtly done. They installed some parts I provided, and supplied others. A helpful and constructive community resource.

In a nutshell I wont be going back to this place , I paid a-lot of money for a tune up and to have…read moremy bicycle gears touched up and for an overall tune up ( Bicycle was supposed to be ready to ride upon pick up) I waited several weeks for them to do nothin but change the tire tubes ( If that even happened) I go to ride the bicycle to work and I get 10 mins on the road I realize the tires are not even pumped ( Just barely enough to ride ) & Then on top of that my gears are clicking and clacking and clicking like I have NEVER HEARD BEFORE .COMPLETELY NEW NOISE N BIKE JERKS FROM GEAR TO GEAR UP N DOWN CLICKING N CLACKING TRYING TO GET UP Hills .

I came in looking for a new bike for my daughter. The staff member who helped me was amazing…read more Although the store didn't have the right size bike, the whole experence was great. He even recommended other bike stores that might have the right bike.

December 2024 update: still great! Efficient communication via text (202-396-0704), experienced and…read morefriendly longtime mechanical service expertise from Will and other staff members who are e-bike pros, quick turnarounds, and a full range of sweet bikes and practical, quality accessories. They even give you multiple repair options where are cheap fix is an option to get you moving again most quickly. Grade-A local bike shop.

Thank you Shannon for your help! You've made me a loyal customer!…read more Great selection of high end gear.

After my pleasant visit, it was surprising to see this REI with a whopping 3.1 rating so I dug up…read morewhy. Seems like the bike clientele has abysmal experiences, or this clientele is a bit hoity toity because idk, for me, it's pretty hard to give 1 star ratings. But I can't speak to the bike dpt as I wasn't there for bikes. Needing some hiking gear for an upcoming trip, I went upstairs and Tommy was quick to see if I needed help, even while he was helping someone else already. He was really nice and helpful in finding a comfortable, sturdy and safe pair of hiking boots. I then went on to buy some clothing and the ladies around the fitting room were quick to let me in. The only negative part were the darn mosquitos at checkout but is it even an outdoor store if it weren't for the mosquitos? (Yes, it could be :P)

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

The best selection of e-bikes in the area hands down. Staff is professional, knowledgeable and…read morefriendly. Currently hosting monthly group rides on the bike trails in The DMV area. Get out and RIDE! ‍

I had a Great time exploring all of the varieties of bike that Strictly E bikes has to offer, I was…read moreable to narrow it down to the Velotric Cruiser about a month ago and today I have 247miles on it. The Bike is solid and Fast! The customer service was very nice and helpful to me being this is my first E-bike...I am very Happy with the Experience that I received from everyone @Strictly e-bike.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.