Horrible service! Came in I purchased a new Shinola Vinton 38mm it arrived with a dead battery. I called and they told me it was $35 no problem! I came to drop off the watch and they said it was free because it was a new watch, I left my name and number, I got a call back apologizing saying it was a mistake and I have to pay $35 because I bought it from a 3rd party which I said no problem if they can change the battery and I'll pay when I come back since I had already left... they told me no problem and to come back in 30 min. I come an hour later just find out they haven't touched the watch because there had not been a payment of $35 yet. Absolutely horrible, Not only did I get a new watch with a dead battery, I had to pay $35 (no problem), worst part is the having me wait around for over an hour just so I can come back and pay and wait longer... Positives- manager did resize watch for me read more

I'm looking for a travel sling bag or a bum bag! This location didn't have what I was looking for. They have premium leather goods such as travel overnight and laptop messenger bags. For quality of leather, the price point is not expensive. If you are in the market for a nice timepiece aka watch! They have some really unique watches. Thank you Kevin for your warm welcome into the store. read more

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I have been to this store six times and always had a great experience. I have three watches, a desk clock and I just purchased their Black Diamond ring. The ring was not in stock so Kenny did some magic and had it shipped from their warehouse so I would receive it before 12/31/2025. Their staff has always greeted us as we enter if they weren't helping others. We will continue to shop with them. Highly recommend this store. read more

I called first about a product and heather was awesome. I couldn't wait so I drove down in traffic to check it out. I went in thinking I wanted something dainty but after a personalized shopping experience and her patience, I ended up getting a gorgeous Birdy with jasper stone. Heather was so helpful and made me feel like I'd be welcome back. If Venice wasn't such a drive I'd spend more of my pocketbook here. I was so tempted to buy the green rivet bag especially as Wicked is hitting theatres; I even wore a green shirt on accident Bonus that the watch I chose was cheaper than my original I had in mind. Who needs an omega when you have Shinola? I've been dreaming about this brand as a little girl when my dad first told me about it. I bought my first shinola years back and lost it. I am so excited to be back! #flyANDontime read more

Shinola - Birdy - Watches Near Me - Los Angeles, California

I've been a Shinola customer for over 11 years. My company has used their products for corporate gift-giving, purchasing many times per year to mark employee anniversaries. Unfortunately, what was once a good, quality brand has totally disintegrated. I visited the Shinola store on Abbot Kinney recently and had one of the poorest customer service experiences ever. One of the employees, Derrick (or Darren), was extremely curt from the start, as if I was disturbing him by merely existing. I had brought a journal to get monogrammed, something we've had done repeatedly over the past years in a specific format. When I gave him an example, he told me to come back in 30 minutes because the person who "does it better" was on a break. I let him know that I had just come from DTLA and didn't have time. He informed me that he could do it (told me he was the manager), but then messed up the folder. Then, to make matters worse, he informed me that the colorway I had wanted was out of stock and that he could do nothing about it, so I had to accept a brown one instead. When I asked for the corporate phone number, since our usual rep no longer works there, his attitude shifted from casual to downright rude. He spoke to me as if I were a total ass and couldn't even be bothered to wrap the merchandise up nicely with a ribbon, something store has done regularly in the past. To make matters worse, Shinola's overall quality has clearly taken a hit over the past year or two. The stitching is inconsistent, colorways disappear without notice, and monogramming options have been reduced. I've even received new products with scratches that the store tried to pass off as "patina." Where is your quality control? This encounter was the final straw. I am no longer going to have my company utilize Shinola corporate gifts. It's clear the company has lost the care and quality that made it special. Disappointing doesn't even begin to cover it. read more

Thank you heather and the great team at Shinola. I hope to add another watch to my collection soon. read more

Shinola - Thank you Heather and the Shinola team for taking care of me. - Watches Near Me - Los Angeles, California

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I love the new Celestial watch that just came out, it's so beautiful and dreamy. Heather was very knowledgeable and helpful, actually the whole staff was quite friendly and welcoming. I will be back! read more

Terrible customer service. I read the bad reviews on here and expected more from such a large brand. I called the store to ask a simple question about the return and exchange policy and the person I spoke to was extremely rude and kept using disrespectful verbiage when trying to explain. Many brands have very different policy's and most brands will return or exchange product not purchased in company owned stores to go above and beyond for customers. Needless to say the gift I was given will probably be returned for a watch from a company who has better standards. What a bummer of an experience. read more

I needed a battery replacement on my Birdy watch, so I made an appointment online to stop in for the repair. Well.. life happened, and I finally made it in 2 hours late. The kind associate (Craven- sp?) was super understanding, and he got me registered, replaced and out the door in about 20 mins. The website suggested that the watch might need to be dropped off so I was elated to hear that he could do the work right away and on site. Had a great experience chatting with other associates while I waited, and can't wait to visit the store again. A+ associates, beautiful merchandise and store design read more

Horrible watches just break for no reason.. horrible company, horrible service. I just can't begin to even type what I experienced with this place. Employees in the store seem to hate it there which should've been the first red flag. Never again. read more

I'm disappointed with the quality of the band. Accordingly the salesman, water can cause the band to split. I've never soaked my band, only exposed to moisture from personal sweat and when washing hands. Bands also have zero warranty. read more

Shinola - Leather band split from everyday moisture. - Watches Near Me - Los Angeles, California

Do not get emotionally connected to Shinola watches, they simply don't deserve it. They are not made in America, they are assembled here from pre-fabricated parts coming from China, Japan, and Switzerland. The leather products are good and are made in the USA. There are 1000 better watch brands, Seiko, Hamilton, Tissot, Nomos, Orient, Mr. Jones Watches, Oris, Laco, Movado, Bulova,Tag Heuer, Meistersinger, even Russian brand Vostok, which produce better quality automatic movements at a much cheaper price. Shinola is shamelessly selling cheap quartz movements for three times what they should. Their automatic movements are "average" at best and a $250 Orient divers, or an $800 Seiko prospex divers outperforms their $1500 Seasmonster in every way. Don't buy a Shinola Watch, you'll regret it. Buy their leather and other products. read more

I have been coming to this store for years and the quality and customer service have really gone down hill. I tried to exchange a watch strap that I received as a birthday present and was rudely treated by the staff. They were extremely disrespectful and I will no longer be purchasing Shinola products. read more

I walked in with three friends to explore the shop. The sales staff refused to acknowledge our presence or even make eye contact. This was on April 22, 2022 in case anyone at the company is monitoring this yelp page. It was truly remarkable how passive aggressive both of the people working in the store seemed. Then, after ten minutes in the store, the woman asked, "do you have any questions". Yes, why are you so rude to new customers coming into your store? The is my question. read more

It's a cool brand and fun store to browse. I discovered and bought a very cool pen here (CW&T Pen Type B). Sadly they didn't have any fresh ones in their inventory, but they were able to locate one elsewhere and send it to me. Unfortunately the order was messed up and I got the wrong item, however they were quite apologetic and it all was quickly worked out (including a bonus monogramed notebook for my troubles). Really appreciated their efforts and I'll certainly buy from them again. Been using my pen and little notebook all the time, money well spent! read more

Shinola - Made in Detroit goods (mostly) - Watches Near Me - Los Angeles, California

These watches are always breaking down. I have 3 of them and at firsts they worked well. After a couple of years they start malfunctioning and the parts start to come apart. There are better choices out there for the same price. Sorry Shinola, I really wanted to like you and the vision. read more

I love this store, especially the one on Abbot Kinney! A great variety of watches, bicycles, and leather goods made in Detroit. They display everything well and most of the items are available to touch and feel (you gotta touch leather). The staff here is everything - they are super well trained and knowledgeable about how everything is made and seem to be very happy to work in a place that is hip and has fun music. BONUS: they offer their own craft cola and beer to the customers at no charge. It was still daylight out, so we had sodas which were surprisingly very tasty. read more

Shinola - Cooper Shinola Limited Bicycle - Watches Near Me - Los Angeles, California

Beautiful Store with Great People! Other than having the best storefront sign on Abbot Kinney, Shinola is a place worth checking out and spending time in! They make quality products and the store is beautifully designed. Very helpful staff that are easy to talk to and are super helpful with information on their gear! read more

High quality goods straight out of a great city with a lot to be proud of. Customer service was fantastic, and even though I (wasn't dressed as if/) couldn't walk out with everything, I was allowed to browse at my own pace and encouraged to try things on. My go-to place for gifts now. read more

Beautiful, high quality products. Amazing customer service. Great store design. My weakness is individually created pieces. Each leather item in the store comes with a little note stating who the artist was that worked on it. The feel of every piece is amazing. My hands were in heaven, being able to touch every bag, every wallet, every watch. I stumbled upon this store as I walked down Abbott Kinney, desperately looking for a blank page journal. I saw some in the window and doubled back to take a look. The beautiful room in the back was stacked with a rainbow assortment. They even do free monogramming on the spot! The customer service I experienced was 5 star, for sure. We had a great conversation while she monogrammed my journal. No one was pushing me to buy anything additionally, but were available for all the questions that I did have as I walked around the store. I have found my Moleskine replacement and will be back! read more

I own three Shinola watches and all of them have the same problem, the band. I emailed them, but unfortunately, the warranty is one year only. read more

Great product line I got great advice and service from Joe All American manufacturing in Detroit and watches are outstanding quality Would definitely recommend this store read more

Love this store!!! The aesthetic and customer service is exceptional!!!! My wife and I made a visit yesterday and walked into the store we didn't know about the brand but the store manager Ann was super helpful and very well trained on product knowledge and the stores brand initiative. I feel her insight and knowledge about the brand really made an impact. And we are looking to purchase a piece very soon because of the connection we now have with the brand. Ann, job well done!! read more

Best served ever. My fiancé and I were on our mini vacation when we stumbled in. I have always lived an admired Shinola. The store layout is quite beautiful. As we were admiring the products, we were greeted by Jared, who just started having a nice conversation with us. He told us about the product without being pushy. He let us walk around and and try on a few watches. I was admiring the women's version of the watch he was wearing. He let me try it on and gave me his personal experience of the watch. He was attentive and friendly, even through we just said we just there to admire the product. I ended up loving the watch but wanted to sleep on it. We came back the next day to buy the watch. Jared helped us with the purchase and continued took great care to let me know how to care for the watch. He answered all of my questions without ever becoming impatient. Everyone else who worked there were super friendly as well. A few weeks later I received a personalized thank card from him. It left a great ending to our experience! I love my new watch, but I probably would not have bought it had I not had that great in store experience! Thank you Jared and Shinola! read more

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High class. All items are made in Detroit with care and a lot of quality. The shop on Abbot Kinney's modern with fun music and a friendly staff. They have beautiful watches, cool leather bags and backpacks and other household accessories. They've been open for a week in Venice and I hope they stick around. read more

Had a bunch of journals monogrammed here for the holidays. They accidentally gave me the bag that was incomplete right before a holiday luncheon I was about to attend. I was unable to get back there in time, and someone from the store brought them to my house! A+ service... Special shout out to Danielle for making it happen! read more

Big thanks to Tara, Anne, and especially Kaylene for helping me with a lost watch issue. Great customer service!

We visited the Silverlake location several times. When we found out that there was a Westside location we were so excited. I surprised my husband for our 3 year anniversary and took him to this location. He loved the experience. The team and Ann (store manager) were incredible! They have such a high standard for service. Thank you for being part of 3 year anniversary celebration. read more

I went in to get a last minute anniversary gift for my wife(changed my mind, didn't forget) yesterday. Turned out the color I wanted wasn't in stock. Jared looked up what other stores might have it, and had it overnights from the grove free of charge. Great products and excellent customer service. read more

The store is beautiful- clean, well-lit, with organized displays that aren't too overwhelming. The staff was extremely friendly without being pushy. Tarra is the best-I've spent months searching for a new purse, and she helped me find the perfect crossover bag. Only the display was left, so Tarra had one shipped directly to my house from The Grove location. Tarra emailed me to follow up and ensure it arrived. Overall it was a great experience, and I'll definitely be back. read more