Do not go to this nail salon for gel removal. The woman completely destroyed my nails while…read moreremoving the gel. She used a coarse nail file to grate the polish off and the electric file burned all of my nails.

Will not go back...my nails are literally a mess. She didn't take all of the gel off, so put the…read moreclear nail hardener on top of random gel patches. My nails have split so they are now the shortest they've ever been.

Susan is just wonderful! She updated my look and color with thoughtfulness and on top of that, she…read moreis extremely kind. I have been going here for years now and have always been impressed with the level of service and caring. I can't say enough good things about this salon!

Sharon did an excellent job with my cut and color. I hadn't had my hair colored in years, so it…read morewas almost like a new experience for me, and Sharon put me at ease. I will definitely be scheduling future cuts and coloring appointments with Sharon. Would recommend 100%.

I had a good experience here. Bryce kindly did a random color consult with me for a full foil color…read morecorrection. Bryce let me make the choices but also described what each choice would mean for my overall hair color. I was impressed by how clear and knowledgeable her explanations were. When it was dry, I saw what a masterful job she had done. The concierge was also very professional.

They refunded my $267 (balayage + toner + blow-dry), but my hair is still left very damaged--it is…read morebleached white at the ends and pieces of my hair are snapping off. When I confronted the salon at the end, they said there was nothing wrong with my hair.

Evelyne is always fabulous, care-full and extremely gentle. She keeps her equipment super-clean…read moreand I cannot recommend her enough.

I have plucking my chin hairs (I do not recommend this) for some time now. I finally decided to do…read morethe facial hair removal thing correctly, with some slight hesitation of course, with electrolosysis. I have seen other electrologists but by far, Evelyne has been by the most knowledgeable, patient, and painless eletrologist I have seen. I also entrusted her with the skincare of my elderly mom who is five times more sensitive to pain than I am. Evelyne has a kind demeanor and enjoys educating her customers on skincare. I feel comfortable asking her questions about my skin beyond the hair growth. Lastly, her prices are beyond fair and competitive given what you are getting in quality.

Stacy C does a wonderful job coloring my gray roots. From the very first visit she decided to let…read morethe color sit a bit longer, as I color it very dark brown and the grays can be stubborn. The Kevin Murphy color does not wash out. The salon is easy to find, plenty of parking, clean and the front portion is a neat boutique, called The Vibe, which has a lot of unique items made by local artists. I was in an out in under 90 minutes, which included a blow dry as well as the root color. $110 is very reasonable, and you can pay with credit card. I tip with cash though. It is very convenient to book online, the app is intuitive and reminders are sent prior to the appointment. Stacy has a warm personality and is a great stylist and I trust her completely with my hair :)

This was my first time coming to Elite and I was instantly amazed by the fun and aesthetic…read moreatmosphere. The Vibe Boutique at the front of the store has so many great items, especially gifts for friends and family. I scheduled a last-minute style appointment and Karen was luckily able to squeeze me in. She was so friendly and fun to talk to. She did my hair wonderfully and went above and beyond with making sure everything was the way I wanted. The price was definitely more expensive than expected for a style cut, however, I had no problem paying the price because my experience was so great. My hair looks awesome! I will absolutely be coming back.

AMAZING. This was my first facial and now I'm worried the bar is set too high that nothing else…read morewill compare. Laura was so friendly, she explained everything in the beginning and answered any questions I had throughout the hour. I was so relaxed afterwards I could have fallen asleep as soon as I walked out the door. The name Hidden Gem couldn't be more accurate!

I have been to Hidden Gem many times over the past few months for both lashes with Pallavi and hair…read morewith Lana and every visit is the same: high-quality service, very calming atmosphere, spotlesslessy clean and extra touches that go above and beyond like warm towels and soothing music. Just a great all around experience each time.

Went in to get my eyebrows done. Had stopped going there and went to Newton instead because Jess…read morehad totally cut a strip out of my eyebrow last time. (Like 6 months ago). So I decided to try it again. I walked in and she's wearing 2 masks and is super awkward and smells like smoke like usual and she asks me if I am using retinol. I have been using it for ages and never had an issue. Tells me she can't do my eyebrows and that's it. Thanks and goodbye. She could lose her job if she did it. I have to be off retinol for three months in order to get my face done. I told another European wax i had been on retinol and they said it was fine. This is absurd and I will never go back again.

Worst place ever. I told the waxer the wax was too hot and they continued anyway and said it was…read morenormal. I have been getting my eyebrows waxed for years and it has never been that hot. A few hours later after my waxing I had pain and noticed a big burn on my eyelid from the wax. I asked for a refund and they did not give me one. I don't recommend this place. Stay clear and go somewhere else or do threading.

I've been coming here for over a year and only trust these ladies with my blonde hair! I am very…read moreparticular and want it to look as natural as possible, and I am never disappointed :)

Bad customer service. I had been seeing Jocelyn in the Concord location for a year. My color and…read morehighlights at my most recent last appointment in February went off the rails. Jocelyn used the dryer to speed up color processing even though I had been sitting for quite a while. In the end, I had extremely bright highlights around my face, no highlights in my part where I was trying to blend gray (the whole purpose of color) and then brassy hair everywhere else. I called to schedule a correction and couldn't get in for 2 weeks. Then a few days before the appointment, I get a voicemail saying Jocelyn is no longer there but the owner, Helen, can do my correction in Acton. When I arrived for my correction, I told the owner about the issues with my hair - she acknowledged it and offered to fix it with a combination of foils and toner. She almost didn't do the toner, but I insisted as that was the correction I truly needed. She finally does it, dries my hair then starts trimming it as she said it was uneven and asked who cut it last; it was Jocelyn. As we are talking, she informed me Jocelyn gave a 4 weeks notice too so Jocelyn knew she was dumping me after a crappy color. When I go to leave, she was grumbling about what to charge me and charged me $120. I was upset and she went onto to say that this was more than just toner (ironically), and she was giving me a deal. No apology for anything, just asks for more money. She totally took me for a ride - I wouldn't have let her do anything had I known she was just trying to get money out of me. I just paid $155 the week before plus tip. So now I have spent $300+ in 2 weeks and my hair looks ok. I would look elsewhere - I've never been charged for corrections nor upsold in this way.