Nice doctor but very rude and unprofessional staff and unprofessional front office that is why I am switching my kids doctor.

I love Dr. Saam. She is very knowledgeable, Kind and caring, professional. Her staff are nice and helpful as well. I would never want to go to another primary doctor. I would definitely recommande her. read more

Dr Sham, I mean Dr Scam oops meant dr saam was one of the worst drs I have seen. So much happened that I will have to just highlight the experience. To start of with, she had my husband and I in one room together and completed our entire annual physicals in less than TEN mins TOGETHER. I had to suggest test that I needed such a normal mammogram and concerns I had as she could care less to address anything. I had seen her before for a very serious and unique unexplainable medical condition. During this meeting nothing was mentioned I don't believe she even looked at my previous chart before coming in. Not one word of any past issue that should have been addressed. Someone off the street could have provided better and more detailed service. Once our five min physicals were complete we were asked to give blood. The results came a few days later. Because she wanted to make money she made me do a telephone call with her to go over the results fours days later. I was nervous and anxious because my husbands whose labs were a little high was just notified on the phone by the front desk. They scheduled me for a 12:00 call and said that there was a ten minute window which I completely understood. They called at 11:30 to make sure they took my CO-pay to make sure they got paid. I took an hour off of work for this call. I waited by the phone and it never came!!! They had no problem calling on time to get their money. I called at 1:30 telling them I had to go back to work and this was unacceptable. All of a sudden the doctor was now available. She got on and must of thought I was an idiot because all she did was read the results of the labs from the papers I had already seen and there was nothing concerning just low Vit D. She literally read the test and said okay so watch your diet and Ill prescribe vitamin D for you to take. I had to tell her I just delivered a baby and so my labs may be off due to that. How did she not already know this mainly when I made sure to mention it few times at the appt since she could care less to ask a women in her prime her birthing history. There was no need for this phone call she just wanted to make money!!!! OF course then the next day I go to the pharmacy only to find that she didn't even bother placing an order of any of my medication. I call and they finally put it in. She now placed the medicine in two different ways so I ended paying for the same medicine twice because she has never given me instruction on what she was giving me, when to take and what to do after. I was just blindly given medicine. I also have an MD and therefore am speaking from through knowledge of the subject. I would avoid going to her unless you need a simple check up on paper and want to get in and out without caring to really find out if you are healthy. Anyone that has gone to her should probably have their physical re done properly if they want real treatment. read more

I have been going to Dr. Saam for couple of years, and i am very happy . She is extremely knowledgeable, her staff is amazing and her office is the cleanest doctor's office i have ever seen. read more

Dr. Saam is the most kind and capable physician I have ever had the pleasure of being a patient of. She is thorough, professional, responsive and listens to all my concerns with an ear that helps to diagnose those medical issues I am experiencing. Her staff are kind and responsive to my medical requests. I'm always greeted with a smile by the doctor and staff. I highly recommend Dr Saam as a primary physician. read more

Unfortunately Yelp dosen't let me pick more than 5 stars for Dr.Sam, she is so wonderful, has great experience, has great following up, and has a great sense of humor! I really suggest friends on choosing her as their primary doctor! Not only that, all of her staff are nice, cooperative and friendly too! Great place that you can trust! read more

She and her team are 5 stars because they care ! From receptionist to dr office all fabulous! Thank you Dr.Sam for doing the great medicine . read more

Dr. Saam is very supportive and nurturing doctor. She listened to me carefully and help me receive additional care right away. I highly recommend her. read more

I've been going to Dr. Sam for the last four years she is unbelievable especially her staff are so friendly and I would definitely recommend it to anyone that is looking for a family physician read more

Dr. Saam has provided me with excellent service and I recommend her. She is very into preventing problems and discovering things early. She has also been helpful with navigating my not very good health insurance. read more

Very intuitive and compassionate Dr. she gave everything I needed. I will return as her as her patient. read more

Shida Saam - Family Practice Near Me - Irvine, California

They were very rude and they didn't do what they promised when I was there. I was waiting for them to e-mail or call me with my test results, but nothing happened. Finally, I called them, and the lady who answered the phone said just call the person who promised you. The number I have is the only number for the office. There is nobody else to call. Very bad service. read more

Terrible incompetent staff and front office. Doctor has bad bedside manner. Don't go here.

Dr. Shida Saam is a wonderful doctor. She's been our primary care physician for a couple of years now and she is always through and takes the time to listen and understand. I did a lot of research before choosing her as our doctor and feel lucky to have found her. read more

I was very pleased with my experience at  Dr.Shida Saam office. Dr.Saam and her entire team are extremely friendly and professional, and I will recommend her to all my friends! read more

PLEASE DO NOT GO TO HER. I read raving reviews and convinced myself I made a good choice and she'd look after my health and ignored the bad reviews. That was my mistake. I take Adderall and she was trying to charge me $30 to just go in the office each month, and grab the script to take down to the pharmacy to fill. They called it a "consult" fee which, is ridiculous because there was no "consulting" whatsoever. I needed my medication so I walked in the office, after 2 minutes I was out and $30 short. Which by the way, she wrote for the WRONG MG. We discussed going to 20 MG and she wrote it for 10mg. My fault for not even really looking at the script when I showed up to the pharmacy because I was so irate. I filed a claim with my insurance and after a month, they kindly refunded me the $30. My pharmacist AND insurance was even asking why can't she send the script in electronically? I asked that question to the front desk when I called them at Dr Saams and she said it's illegal. Which in CA law, it's not. I kept saying it's not illegal. She said well the pharmacy always denies these escripts so we never do them. So No one was willing to help in that office. I was constantly met with condescending tone, interuption, and passing me back to "ask the dr and i'll call you back" because clearly, they're okay with ripping their customers off. I was really taken aback my how I was spoken to. I wasn't yelling or cursing them out as I understand always being in customer service, you just gotta keep your calm. lol. Any Doctor i've seen in the past, has NEVER charged me to walk in and be handed a script. They've either sent it electronically or I've come in, and they just handed it to me. Noooo problem whatsoever. The one positive out of this was the sweet dr assistant was always super nice and friendly. She did my pap and went over my meds. Cutest thing with a big smile! So i'm thankful for her that she made it atleast pleasant for me while I saw her. Sorry for the rant - but because the medication is something I really need to function, I couldn't bare to run out. I had to switch drs immediately. I hope people really take heed of these warnings about her practice. Because they're in it for the money and ready to write you a script for something without hearing your full symptoms. read more

Dr. Saam has been my primary care physician for over four years & I could not be happier, whenever I need to come in everything runs smoothly, my appointments are made within two days of calling, I have never waited more than 10 minutes. I usually come early in the morning and leave in time to get to work on time. The nurses are very accommodating and overall I am very happy with how everything is handled. read more

What would you do if you found yourself needing to see your primary care physician, and they refused to see you? Not just refused to see you that day... but ever!?That is the predicament I found myself in two days ago. Dr. Saam approved me as a new patient, and was assigned as my primary care physician a few months ago when I changed insurance companies. However since then I have had no reason to go to the doctor. That changed last Thursday when I found myself in need of medical care. So I called my new doctors office, somewhat excited to check it out as I had heard such great things. When I called to make my appointment I was helped (I use that term very loosely) by a woman named Stephanie. She asked if I had ever been seen before and what my insurance was. Then our conversation went something like this - Stephanie: we aren't accepting new patients we can't see you Me: well I'm not exactly a brand new patient, Dr. Saam was assigned as my primary care physician a few months ago. You guys approved me and I was added I just haven't come in yet. Stephanie: Well we won't see you. We won't see any new patients from your insurance wether you're assigned to us or not. Me: But.... this is my doctor. I can't go see anyone else, I'm assigned to you guys. What am I supposed to do? Stephanie: Even if we would see you, which we won't, it's a two week wait for any new patient. So I suggest you go the the emergency room or urgent care. Me: But this isn't an emergency, I have a small infant at home and I don't want to risk being exposed to a bunch of very sick people at the ER. But you just won't see me, even if I wait the two weeks? Even if I waited two months?? Stephanie: No. We won't see you today, we won't see you two weeks from today, we won't see you two months from today. Sounds like a pretty great experience right??? Pretty great indeed. I called my insurance company and was assured that this was a HUGE breech of contract on this doctors office's part, and I filed a complaint. I intend to do research and file more complaints, as being refused medical care EVER by your own doctor when you need it seems very very wrong to me. I'm currently in the process of being assigned to a new doctor, but that takes time. So due to the epically shady practices of this office I am currently unable to see a doctor unless I go to an ER or urgent care as suggested. I've honestly never felt so helpless or unsure of what I should do with a medical situation before this phone call. All I can say in conclusion is, Stephanie if you ever read this - I hope one day you find yourself in my position, in need of help and having the place that is supposed to provide that help treating you EXACTLY the way you treated me. I am still so angry about how I was treated I will file a complaint against this office/doctor everywhere I possibly can, to anyone that will listen to me. What you guys are doing is wrong, you cannot allow someone to be assigned to your medical care than deny them treatment. I plan on making sure everyone knows what you guys are doing. read more

I had great experience with Dr Saam. She is my primary Doctor for the past 3 or 4 years. Very easy to talk to. Her staff at Irvine office are super nice and helpful and I never had any problems. I was once disappointed because I wanted to see Dr Saam and I was visited by her NP. I just don't like that because non-one told me that ahead of time. I went there and made an appointment to See my Doctor not some random NP. Other than that , I always have great experience there read more

Great doctor , great staff and friendly, she is very helpful and kind , she has been my doctor for 4 years. I have stayed with same medical group because of her thank you dr Shida for your great service read more

Dr. Shida Saam has been my primary physician for over 4 years. She is extremely knowledgeable, very patient and sweet. Also the staff is great too, and always in a good mood and friendly. I highly recommend her to anyone read more

Dr Saam has been my Primary Doctor for years. She is so knowledgeable and listens intently concerning your symptoms and concerns. If it is a condition tht requires a specialist she will refer you immediately. I always go back to Dr Saam when there are issues tht need to be addressed and she would advise me or treat what ever it was. She is truly a wonderful Dr and you Will be very pleased to be one of her patients. read more

My daughter and I have been going to Dr.Saam for a few years now. She is very personable and thorough. She is patient with me while listening to my concerns. I highly recommend her!! read more

I don't recommend this doctor because although she's Pleasant and I'm sure she's very smart, it seems like she has her physician's assistant do everything. so you never actually get to see her. And the staff will also call you with blood tests results and Report hazardous false information since they are not MDs. So I don't recommend this doctor at all because I think she likes to collect paychecks but I don't think she likes to work. read more

Dr. Shida Saam is truly a wonderful doctor. Her demeanor & manner are exemplary and I just love the fact she takes so much time in the exam room with me. She cares about what's going on in your life, what your interests are and she remembers those things from one visit to the next! Any health concerns or questions are promptly addressed and plans set in place for improvement. I would highly recommend Dr. Saam to anyone! Her staff is amazing as well!! read more

I must say I'm disappointed! How unprofessional can a doctor be?! I called a couple time in regards to my sick mother and told the receptionist how urgent it is for Dr. Saam to call us back. My mom left a voicemail as well. That was 3 days ago... My mom went to the ER the day before all these phone calls happened. She's way too comfortable with her patients. She just doesn't seem to care. read more

She doesn't know how to diagnose people. I'd give her no stars if I could. Someone I know went in and he had obvious signs of a heart attack and what did the so called doctor do? She did nothing and she couldn't even diagnose simple symptoms of an oncoming heart attack. She told him he was okay and to do some tests. Long story short he passed away a couple days after his appointment because this fake Doctor didn't know how to do her job and she's probably done this to other people too. I don't know who she bought her doctorate from but she needs to step down because someone who can't help diagnose people should not be a doctor for obvious reasons. read more

I've been going to Dr. Saam for over 10 years now. She's great! She spends a lot of time at each appointment with me and makes sure to answer all my questions. She's very thorough in her examinations. Her staff is very kind and very accommodating. I always get appointments right away. read more

I went to Dr. Saam to have my arm examined, I have radiating pain down my left arm, I also was there for a referral for an MRI ( I have a brain tumor). Her staff member argued about how I needed 100% medical coverage to see the Dr. instead of paying the remainder out of pocket like normal. The Dr. did not even look at my arm or do any type of normal examination. The Dr. gets my MRI results, but has not yet received my medical reports from UCI which I signed a release form for. Dr. Saam states she sent in the request but never received them, UCI states they never received the order. I call Dr. Saam back and her staff states that they resent the order. Days go by I call again to get an update her staff member states that they received my medical reports from UCI and the Dr. needs to go over them then they will make an appointment for me to go over this MRI compared to my last MRI. Over a week goes by when I call again for another update. I am told that they are still waiting for my medical reports from UCI. Never in my life have I ever encountered suck blatant misleading and unprofessionalism from a Physician. read more

Dr, Saam has been my Dr for about 2 or 3 years. She has a great staff, and service. She is very easy to talk to, caring. I personally, have never had an issue with anyone. They are punctual on my appointments, and my refills for medication. Dr. Samm is very thorough, and takes time to answer all questions. read more

I am so incredibly impressed by the level of care Dr. Saam has with her patients. I've been visiting her for about a year now and each time I come she takes her time with me and makes sure each concern is addressed. It's pretty amazing when you can feel comfortable enough to talk about even the most private things because you are confident in the professionalism of your physician. The entire office staff makes this experience like no other. Coming from someone who has visited multiple doctors due to multiple health concerns, I highly recommend Dr. Saam. You will not be disappointed. read more

Dr. Saam is the best doctor because she always takes care of me very well also her staff are friendly and nice. Whenever I have a question she answers is clearly even though English isn't my first language but Dr. Saam and her staff make sure I understand what they said to me. I recommend her. read more

I am suffering from a terminal illness with many complications. I have overall 30 specialists with over 100 medications. I google search the best primary care doctor in Orange County and Dr. Saam had the most 5 stars rating. I need a very strong educated and experience Hoag doctor so I decided to choose her as my new primary care. Last week was my first experience going to Dr. Saam's office. I felt very welcome right from the beginning. The nurse assistant and all staff members were very friendly and pretty. I met Dr. Saam exiting her office because she had to visit a dying patient from covid in the ER. Already I had a good impression of her knowing she is such a caring doctor towards her patient. She went over and introduced herself with a smile and shook my hand. She told me she will take care of me and her Physician Assistant will examine me for that day and order some lab work. She will then see me in a few weeks once she has the results. I told her I am a very severe case and have many problems. That I urgently need all my referral to specialist requests and medication that I need prescribed that day. And if I can just tell her about my medical condition. Dr. Saam without any hesitation took me right into her office, listen to my heart , read all my medical paperwork, and told me its not a problem and she can accommodate all my requests. Dr. Saam also assure me that she or her Physician assistant will take care of all my requests that day. Which they did and even went over my expectations of prescribing extra medicine that I need to treat my condition that no other doctors I have seen did. She is such an amazing doctor. The Physician Assistant was also very young, attractive, extremely knowledgable, and understanding. Dr. Saam and her PA made me felt very comfortable and gave me all the medications I need and all the referrals I urgently requested. I have went to many other primary care doctors, just being disappointed at the end that they were not happy taking care of me since I am a high maintenance patient that require a high level of care that their offices were not able to accommodate. Those doctors even had to go home after seeing me and had a migraine headache. Well not with Dr. Saam and her dedicated team. She, her PA, and all her nurse assistants had a smile throughout their entire time helping me even towards the end. It was like no sweat to them. Dr. Saam truly deserve the 5 stars rating and is the best primary care physician in OC. I highly recommend my friends and family members to her. read more

I have since changed my doctor and I can't believe I tried sticking around this one (for convenience sake) as long as I did. An all around awful experience with this doctor. Patients feel like customers rather than people here. It's a business, not a care. I had to call repeatedly in order to get an appointment, almost always weeks out even if I stated it was an emergency. Her staff once told me I should keep calling to check if there were cancellations. I've worked at a doctor's office and if someone had an emergency, I'd either talk to the doctor and make sure to somehow fit this person in (be it during our lunch break or have the doctor stay in longer) or I'd at least have their name nearby and check for cancellations so I could call immediately. I remember practically begging for an appointment after an injury and the girl on the other end told me I couldn't be seen for at least another 2-3 weeks. Mind you I had already mentioned (and repeated it once she said this) that this was an emergency. She apologized and said there was nothing she could do. I ended up going to the emergency room. This doctor rarely sends her patients to specialists even if they're absolutely necessary. I've had to go over her head and contact my insurance for help getting a specialist I needed. And even then she filled out my information incorrectly thus leading to an initial denial (and more time wasted where I could be getting medical attention). There were many times that the doctor would forget or misread my information, and I remember very clearly being told from my PCP that they had sent my prescription to my pharmacy, going there to pick up only to have been told they hadn't received anything from my doctor. On several occasions, I always always felt as if I was being talked down to and any questions I would raise were often responded to in a manner that made me feel as if I shouldn't ask anymore. Just overall not someone I want to trust with my health. I've since switched over to another doctor. read more

Dr Saam 's office is conveniently located next to Hoag hospital which is one of the reason I chose her to be my primary. Doctor Saam & her staff is very knowledgeable & friendly & professional. read more

Terrible. Wants to follow policies rather than help her new patients. I am a patient who called in knowingly having COVID and she would not help me get a virtual appointment and instead said that because I am a new patient, she could not help. read more

What a wonderful front office staff. Very friendly and welcoming and most importantly knowledgeable. I'm always very anxious about my dr office visits, but the girl at the front desk made me feel much more at ease. What a truly amazing staff!! read more

I would like to thank Dr Shida Saam and her office personnel for taking care of me in my time of need. She is very caring, nice and knowledgeable. She answered all my questions and did a thorough checkup. I was touched by her kindness and her professionalism. Thank you so much. read more

Great staff, good vibes and easy bedside manner. I would recommend her without hesitation

Dr. Sam is very friendly and listens to my health issues. I'm hoping the suggestion and the change in the medications solve my problems.