~~ ¥ The BEST! The office staff might not be the best (and often times VERY frustrating) but it's worth it to see someone who will listen and get to the problem. Don't mistake the staff for an amazing Dr! Dr. Yacoob has been my Dr since 2009 and my fiancé & his daughter for ??? ever. As soon as I saw her, she knew what was wrong with me. Which I've struggled with my entire life. I truly adore her like a mother. She's that warm & comforting. If she retires-- When she retires, I'm going to be sad. We almost switched to Kaiser, since all the issues with insurance companies currently, and every time I thought of it, my eyes tested up. Due to that, we ended up staying on our current insurance for her! THE ONLY REASON! There's other Dr's in the office but she is the one that is ALWAYS in demand. I promise you'll adore her & be glad she's your Dr, if you choose her. Even my fiancé's sister goes to see her. read more

Dr. Yacoob is a highly capable and extremely caring Dr. She comes highly recommended by me which says a lot because IM particular about medical care. read more

I have been seeing Dr. Yacoob for 30 years. Best doctor I have ever been too. She is extremely knowledgable, kind and compassionate. she knows exactly what specialist to refer you to. I am shocked that she doesn't have 5 stars. read more

Dr. Yacoob is a wonderful, knowledgeable and caring doctor along with Anna the Nurse Practitioner. However the office staff and phone system is one of the worst I have experienced from any doctors office. The last time I called the office I spoke to 4 different office staff after being transferred 4 times and holding for 20 minutes. After holding for 20 minutes the call was disconnected. I proceeded to call again and waited for 15 minutes after I was transferred to the billing department and once again the call was disconnected. If you have patience dealing with the unprofessional office I can highly recommend Dr. Yacoob and Anna. read more

Ok. Dr. Yacoob is amazing. She's thorough and spends the time. However. Her office staff / phone issues. That's a whole other story. Phones go unanswered. Often. Messages not returned. So that makes me leave the practice because I actually need access and someone answering the phone. Sad. read more

Dr. Yacoob is the best doctor you could ever ask for. I've been going to her for over half my life and would follow her anywhere. She's knowledgeable, kind, compassionate, and takes her time to get a proper diagnosis. She has saved me more times than I can count. I will always recommend her to anyone looking for a good doctor. I don't know what I'd do without her. She's the best! Her front office staff always makes sure my messages get to her. Nicole is just as dedicated to the care of her patients as Dr. Yacoob is. If you want a doctor who will truly take care of you, this is where you want to go! read more

Totally agree with other reviews. Dr. Marlene Yacoob is ABSOLUTELY THE BEST doctor I've ever had. She has been spot on with her diagnoses even when they've been difficult to nail down. So, she is able to identify if/what specialist is needed to fix the problem. I'm not a sickly person, I just put my body thru a lot. BUT - her staff at the Laguna office is HORRIBLE, and often times the phone at Irvine rolls over to Laguna. Her staff at the Irvine Odyssey office is ok, but not great. Super frustrating because they should do the jobs they are paid to do. read more

I don't write reviews often but in this case I have had enough of the ineptitude of the office staff at this business and feel I have no choice but to warn others. I have been there a total of 2 times, loved the doctor who prescribed me two different medications, 1 during each of the two different visits. After the first visit the office staff told me they would submit the medication (Friday). Friday, pharmacy never received prescription. Saturday, pharmacy never received prescription. Called the doctors office Saturday morning in which the phone line was literally disconnected until 60 MINUTES after they open. I ended up driving to the doctors office because i was in pain. Just before i arrived I miraculously got an answer. The office staff told me they would submit the prescription in the next 15 minutes. 1 hour later, checked with the pharmacy, no prescription received. Called again and again until I talked to someone, this time audibly irritated. This time they told me they would call it in immediately. 45 minutes later, Pharmacy received the prescription, FINALLY. Total phone call attempts to office during business hours: 15, total calls to pharmacy yo confirm: 23. Today (Monday) marks my second incident. I had an appointment with the doctor (who was great) last week thursday in which he prescribed me the second medication. It is now Monday, 4 BUSINESS DAYS after my prescription was written and the pharmacy still does not have the prescription. Same thing as before, I've spent most of the day going back and forth between the office and pharmacy to confirm they received the script. The doctors office kept promising "they'd get to it in 15 minutes." They did not. The doctors office is now closed, the pharmacy doesn't have the script, and I'm without my medication. This review marks the end of the relationship between myself and this business. The place would be great if you never need medication at any point. read more

Dr. Yacoob and her staff are very unprofessional. My husband and I specifically sought and and paid cash for our visit. We were looking for a great primary doctor who understands MTHFR. We called the Laguna office and the staff was so helpful and friendly. They gave us all the information we needed and we faced over all the medical records in advance. Day of our appointment at the Irvine location. We were met with the most disrespectful and unprofessional front desk staff. Then Dr. Yacoub had in waiting in the room for over 45 minutes. When it was time to meet with her, she rushed us and she did not even look at the information we sent over. She said she would look at it later and get back to us. We called two days later because the prescription never got sent through. We asked why she had not gotten back to us and if she could please. Still 7 days later and no word back. I will be writing an email to her as documentation. Dr's should t be able to take our money with no help that can't be our new normal. read more

I love Marlene Yacoob. Nothing against her but I'm finding another doctor. The office staff is horrible! For the last 2 years I've been billed for items in my annual physical. I've been in there 4 times to get answers. The girl at the front desk just rolled her eyes at me and said "it's probably your insurance". When I call they're very rude and put you on hold or hang up on you. I spoke to Matt in billing many many times. He's polite and tries to be helpful but it took over a year to find out that the reason i was receiving a $400 bill for my annual physical was because my insurance covers "preventative care". During my annual exam, "diagnostic care" was performed (like Vitamin D Test, Thyroid Test etc.) I think it should be illegal to charge for services if the patient doesn't know they're responsible for it. I went in for a annual exam that was paid for 100% by my insurance. I was not prepared to pay for something I didn't realize I was responsible for. Office staff is so awful I would never recommend. read more

Dr. Yacoob is the definition of a doctor that cares for your well being. I've been seeing her for the past 10 years and she has always been patient and spend the time to understand the issue, and provide remedies from various angles. She does not just throw you a prescription and give you the "call me in a week if more problems." Every time I leave a message or quick question, I get a call back from her within the day with answers. I know she is very busy throughout the day, but she does not rush you in any way on the phone. She's a wonderful, wonderful doctor with a heart of gold! read more

Dr Yacoob is excellent and worth the wait! The front desk staff remained calm & courteous despite the many patients who were impatiently waiting, with more coming in as walk-ins. There is a good reason you may have to wait over an hr to see Dr Yacoob (although my wait was 15 minutes bc I schedule my appt 1 month in advance). She is thorough, informative, does not rush you, and has excellent bedside manner. She cares about her patients and that's why almost everyone I listened to who was a walk-in, only wanted to be seen by her. Please remember, the front desk has a lot to do, yelling and complaining to them every minute you have to wait will not make their job easier, and it will only prolong the process for everyone there. I'm so glad I found Dr Yacoob, my husband now sees her too. read more

This office told me that something was covered and we received a bill a month later for 300 dollars. I spent numerous times on the phone with them about it and they always said they would call me back. No one ever did. Now all of a sudden I'm getting collections notices. So unfair. It was a total optional thing that we wouldn't have done if it wasn't covered and that was VERY clear to them. Secondly, I just tried to talk to the girl about a separate issue and she was being rude and hung up on me mid sentence and told me to deal with my issue. It's too bad because Doctor Yacoob is amazing. She just needs new staffing or something. read more

My husband and I recently became patients of Dr Yacoob. She is really thorough and very knowledgeable. We left the office very excited to have found a special Doctor. read more

This review isn't about Dr Yacoob cause she is a very good physician. This review is about her office and administrative team. I have been trying to get a new prescription and have always been told they will text the doctor and 3 days later still no word. I think the front desk needs a little etiquette training. read more

Dr. Yacoob is an excellent physician, but her administrative staff are so incredibly unprofessional and frustrating to deal with. I am always having issues communicating with them. Dealing with health insurance and medical records is confusing as it is, but these people make it a complete headache. I only come here because I really appreciate Dr. Yacoob's expertise and that she really takes the time to help you, but I seriously wish she would either go to a different office or just get new admins. read more

I sprained my ankle and wanted to make an appointment to see what I need to do to get better. Called for a week straight trying to get an appointment, never answered my calls or returned them. Even after I left several voicemails. Had my x-rays faxed over and everything. After not being able to every schedule an appointment, I went in to try to do a walk-in. (Which shouldn't be a big deal if they don't let their patients make appointment) But they tell me that I would have to wait 2-4 hours because they are too busy to see me, which doesn't make sense because there was only 2 people in the waiting room. And all the staff was just standing around. But then they go on to telling me that I would be concerned a new patient sense I haven't been there in a while. Which I would get if I only went a few times. But my whole family has been seeing Dr. Yacoob for years, for me since I was 13 and now im 22. And all my insurance and other info was the same as well. Which they tell me there going to have to call my insurance to see if they could even accept me( which I'm an insurance agent so I wouldn't have gone there if I never I wouldn't be covered) they just kept feeding me excuses and reasons why they couldn't see me. So I left because I'm not going to see a doctor that doesn't care about there patients. Especially when there patient can't walk. I would not recommend coming here anymore, there customers service is completely trash, as well as them just being a genuine caring doctors office. I don't know what happened to there office and staff but I would definitely say without a doubt it's time to look into doing a full rehire. Will say my family will now be looking for a new doctor. read more

Absolutely amazing both myself and my mom go to her. I started seeing her 5 years ago and she's the sweetest, caring and very patient and listens to you talk. She checks everything out not missing a things. She is clean always looks clean and nice. The office is always nice and clean. She a great doctor. read more

Have nothing against Dr. Yacoob...But her staff are not friendly. Specially the person answering the phone... if they answer the phone. Rings 15 times before someone answer. read more

I wish I could contact Dr. Mir or Dr. Yacoob directly, or wish that they read these reviews on Yelp. They are one in a million doctors but their staff is making so many people leave! Honestly the best doctors I've ever met. Such a simple thing to fix, either fire their current staff or bring on more help, not worth unhappy patients that they are losing! I am so bummed but after a year or so of dealing with their horrible office staff (they are impossible to reach, ridiculously long hold times, they are not friendly, they are never in at 8am which is what time they're supposed to be open, I usually wait til after 9am to call and sometimes the after hours answering service still picks up their calls and they are often closed for 2 hours for lunch, ugh!). I can never find a good time to call, and when I actually get them on the phone they are not helpful and rushed to get me off the phone. I know they accept walk ins, but I would just simply like to call ahead before driving 45 min to get there, dragging my two toddlers with me and waiting an hour or two to see the doctor. I'm more understanding about the waiting part since the doctors give such great care to their patients. I just can't deal with the office staff anymore. I can't tell you how many others have shown their frustration in the waiting room this past year. I just found a doctor closer to home that has great customer service, they answered my call right away and had a pleasant tone (which is nice when you're sick and have no energy), they have great ratings from long-time patients, looks like another patient lost to Dr. Yacoob and Dr. Mir. I just don't understand after spending all of those years in medical school and building such a great rapport with their patients, they are letting their office staff ruin their business that they devote so much of their life to. I feel sad for them and don't understand how they are so blind-sighted. read more

The stars I deducted really aren't against Dr. Yacoob, but for some contact with front office personnel and over the phone on a couple of occasions that fell somewhere between snippy and downright rude. Dealing with medical and insurance issues is so stressful these days that a person doesn't really need to be treated as if their requests or questions are an inconvenience. I do like Dr. Yacoob, though, so have not changed doctors as yet due to this. read more

Dr. Marlene Yacoob is one in a million. This doctor puts you at ease with her bedside manner and makes you feel heard and understood. I have never been more happy with my choice in a family physician like Dr. Yacoob. Her staff is efficient, friendly and warm which adds to this practice's appeal. I have referred countless friends to this kind and wonderful doctor! read more

While Dr Yacoob is an excellent physician, her office support system is terrible. Jan '17 my cholesterol was slightly elevated, so warrented a prescription to lower it. As i'm mobile and travel the country, yet this medication requires 3-6 month reviews, she wrote me a lab order to late may, to be faxed to her before renewing my prescription. I did the lab work, confirmed it was faxed to her office june 1st. Despite numerous phone calls (only spoke to a human once), line was either busy or no answer, i went to her website and contacted them with the pertinet pharmacy location near me. Never happened. Even the pharmacist called the office, and spoke with a nurse. They confirmed they received the fax, but dr yacoob still had not reviewed. This is 2 weeks after the fax was received. End of story, never received prescription renewal. The last time i will ever use her services. read more

Dr. Yacoob coaxed me into having my first ever physical--and I'm 48. Yeah, yeah, I'm a chickensh*t with physicals. I don't want any bad news. Anyway, she got me to drop trou and I'm feeling much closer to her after this experience. I may have to introduce her to my parents since she's explored off-limits frontiers. read more

I have been seeing Dr. Yacoob for many years and after having my kids at a pediatrician I brought them to her as well. I have recommended a family member who hates doctors and even my ex-husband. Everyone loves her. She takes her time, is compassionate, and is more knowledgeable than any doctor I have ever been to. She remembers me, asks questions about my life since my last visit (remembering details that haven't been written down) and truly cares about me. She doesn't judge, and is conservative when she needs to be, yet proactive when things are serious. Dr. Yacoob has been through so much with me and has always been there to reassure me. I lived out of town for a few years and missed having her as my physician. Don't let reviews of her staff stop you from going to see her or you will miss out on a doctor that you might only find once in a lifetime. read more

Dr. Yahoob always has a smile on her face and is happy to see you. She's caring,very thorough,understanding,and spends time answering your questions. So trustworthy, I want to hug her at the end of our visit! read more

What a wonderful experience I had at this office. Dr. Yacoob was so thorough: she asked me a lot of questions to find out what my symptoms are. Yet she was so sweet and nice at the same time. She's got a lovely bedside manner and talks to you like you're a family member instead of a patient. I was really very impressed! Thank you Dr. Yacoob for making me feel so good when I left your office because when I walked in I was feeling just awful! read more

I have been a patient of Dr. Marlene Yacoob for more years than I care to count, and by far she is the most excellent doctor I have ever been to. She genuinely cares about each patient and goes out of her way to help you in any way she can. She is determined to help you and will look for additional ways to eliminate your problem. I would not hesitate to recommend her. She will return your phone calls usually within the day if possible. To top it off, she is a wonderful personal as well. read more

I love Dr Yacoob. She has been my doctor for more than 14 years and has been there for me through some pretty scary medical issues. She is kind and gentle and knowledgable and I recommend her to women and men alike. She is truly one in a million! read more

Dr, Yacoob is an extremely caring, compassionate, professional doctor. I have been seeing her for several years and I consider myself very lucky to have found her. One of her most unique traits is that she never makes you feel rushed and that she actually cares about you as a person. She is the best doctor I have ever had. read more

I have been going to Dr. Yacoob for 13 years, and she is as good a Family Practice Dr as they get. She really listens to you and cares about your health. She never rushes and is always available by phone. Great Family Dr! read more

Dr. Yacoob is an excellent PCP. We've known her for a long time, since she used to be at the Irvine Family Practice. She deserves a 5-Star rating. Unfortunately, the place we see her now: the Odyssey Medical Center in Irvine is horrible! It appears that the place is not managed well. 1st of all, they don't answer the phones to get to see the Dr. When they do, of course the Dr. is not available for days. Then after seeing the Dr., there's no feed back on the lab results and findings. We have to call and follow up. Back to square one...cannot get them to answer the phones! It's extremely irritating. read more

I can not say enough positive things about Dr. Yacoob. She has a great bedside manner, she is never in a hurry and always listens to me. I love her, I have never had such a good physician read more

There are not enough words to explain how AMAZING is doctor Yacoob, she is great as a doctor and as a human being! The first time i see a doctor who gives you time and pays attention to every single concern you have, answer patiently and makes sure you leave feeling good and with all your doubts clear. The very best Doctor by far, God bless her! read more

Dr Marlene Yacoob is great. Unfortunately her staff is rude and ignorant. I will be looking for another doctor.

Out of all the doctors I have ever had, Dr. Yacoob is one of my favorites. Thoughtful, insightful, and has a great way of relating with people. Unfortunately, the medical group (Regal) that my medical insurance let me see her through was such a disaster that I have to switch to another group. I'll miss you Dr. Yacoob. read more

Been seeing Yacoob for awhile but during my last visit, I noticed the staff being quite unfriendly. They moved locations awhile ago and not sure if she inherited someone's else's staff. Not one person said hello or hi, even the person that took me back to the room and took my temperature and blood pressure. No eye contact...nothing. I don't require a ton of bedside manner but a simple hello is nice. Something to think about if you are thinking about this doctor or office. read more

Dr Marlene Yacoob is a very special and considerate doctor - Truelely a diamond in the rough!!!!! - She has taken very special care of my 82 year old mother through her many health issues for the past 15 years as if she were part of her own family. Dr Yacoob calls my mother on weekends, evenings and holidays to inquire on her health and well being, additionally she has also personally visited my mother at hospitals stays to insure of proper care by other physicians - Amazing!!! read more

I am so happy that I found Dr. Yacoob. I originally was referred to her but saw one of her other doctors Dr. King which I loved. I just started seeing Dr. Yacoob in June of 2014 just before I had my right hip replacement done. I have had osteoarthritis in my right hip for 9 years and have seen several doctors for the pain. All the other doctors I saw in the past would just give me pain med and tell me I was too young for anything to be done and to just live with the pain. Dr. King referred me to an orthopedic which I am so grateful. I had my surgery in June 2014 and the pain is gone on my right side. I now need to have my left hip replaced which is scheduled for June this year. If I never saw Dr. King and Dr. Yacoob I would still be living in pain. They always take their time to listen to you and don't just prescribe drugs. They truly care about their patients and even though I live in Anaheim and it's quite a drive to see them I will gladly make the drive to see Dr. Yacoob. Thank you so much for caring about your patients. read more

Dr. Yacoob has been great for me. She listened and we worked together to get bloodwork and also bloodwork for vitamin levels including D3, B, iron and ferratin not usually in a regular CBC. Because of my suggestion we found I have hemachromatosis! We all have to advocate for ourselves and she listened, analyzed, suggested genetic testing and confirmed I have the gene. She has been proactive, caring, gave me a great referral. The front office staff has been ok and hasn't been rude to me as noted by others. My prescription was ready for pick up at my pharmacy right after my appt. I'm very happy and grateful to have found Dr. Yacoob and referred some colleagues who say the same! Thank you. read more