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    Shibui

    4.1 (48 reviews)
    PriceyDay Spas
    Closed 9:00 am - 9:00 pm

    By appointment only

    Shibui Photos

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    Worn button in steam room

    My friend and I visited Shibui to celebrate a very special birthday, expecting a luxury spa experience. While the space itself is undeniably beautiful, the overall experience was deeply disappointing. Despite the carefully curated photos online, the reality falls short. The locker room is small, and the lockers are cheap, loud metal units reminiscent of a high school gym--clanky, flimsy, and completely out of place in a supposedly high-end spa. The steam room, though visually modern, was clearly malfunctioning, abruptly turning on and off with loud mechanical noises. The controls were visibly worn, and the shower was nearly impossible to use. The three sharp, confusing knobs made regulating the temperature impossible, with the water swinging unpredictably between scalding hot and freezing cold. The most upsetting moment came after the shower. When I unrolled the towel mat provided, I felt a sharp prick on the sole of my foot--it turned out to be a nail clipping left behind. This was incredibly unsanitary and unacceptable. The lounge area offered no relief. It was uncomfortably cold, the tea was lukewarm, and the snacks consisted of small packets of nuts you'd expect on an airplane--hardly appropriate for a luxury spa. We were most excited for the "heated pool," only to find that it was cold as well. Instead of relaxing, we sat bundled up while waiting for our services. The long robes provided were completely impractical and borderline dangerous. They dragged on the floor while navigating a steep, narrow, dimly lit cantilever staircase leading to the treatment rooms. I nearly tripped and had to catch myself more than once. Unfortunately, the massage was the final disappointment. It was shockingly poor. The therapist's hands were trembling, large areas of my body were skipped entirely (including my neck and mid-back), and the technique felt amateur and untrained. It was clear there was a lack of experience. Having visited many spas and received countless massages throughout New York, I can confidently say this was one of the worst spa experiences I've had. Shibui relies heavily on aesthetics and branding while failing at the most basic elements of comfort, cleanliness, and quality service. Don't be fooled by the beautiful photos--there are far better, cleaner, and more professional spa experiences elsewhere.

    This is how to balance NYC ...our new favorite Hotel and Spa
    Mary C.

    perfect vibe pre new years eve !!! this is how you do new york city ...our new favorite spot !

    Phoebe A.

    Definitely on the pricey side, but definitely worth the experience! The space is beautiful and has a nice ambience, and there are a good amount of amenities in the locker room and pool areas. The treatment was excellent as well. I did the hinoki onsen ritual, which involves an onsen-style bath and a shiatsu massage. There was so much attention to detail through out the treatment, and I felt very well cared for. The staff generally is just too-notch. They were so friendly and really contributed to a relaxing environment. All in all, this a good place to splurge and treat yourself and/or your loved ones!

    Relaxing pool
    Carmen G.

    One of the best spa experiences I've had in a really long time. Step into this tranquil oasis and all your stress will melt away. Shibui is located downstairs of the Greenwich Hotel. Walk in, make a left, right then take the small elevator down one floor. The hotel has an old school charm with a lot of class. The spa gives it a more elegant and slightly modern twist. The spa also offered some amenities before and/or after your treatment like sauna, lounge area and a pool. One of my favorite part was the lounge area. You get to lie down on the comfy lounge chairs and just relax. Wait staff would come around to ask if there's anything you need (tea, water, magazines, etc). Why... yes! I would like a magazine and tea please! He brings me an iPad with all the subscriptions. Wowsers. High tech and super convenient! All this reading material and the internet all at my fingertips! It really felt nice and relaxing. My boyfriend did a lot of research because he knew what I spa fanatic I was and got me a 90 minute Healing Birch massage for my birthday. birch / shea / peppermint / helichrysum birch: reduces inflammation and relieves chronic pain shea butter: softens dry, tough skin and restores elasticity peppermint: clears the mind and enhances concentration helichrysum: increases circulation, promotes production of new cells, uplifts the spirit The massage was heavenly and I really felt all the 'healing'. My therapist worked well at getting me comfortable and made sure to ask what areas to work on more. What I liked about her was that she asked about the pressure to make sure she got it right. Kudos for being considerate. A lot of therapists wouldn't bother. Great little spa for some relaxation. I highly recommend. My only gripe is that it's a bit small.

    Our favorite spa in the city and in the world
    Ash C.

    We've been to spas all over the city and world....and this one is by far our favorite. Got a couples massage followed by a bath - both in a small, beautiful Japanese style hut. There were lots of scrubs and salts to choose from, in a cozy but deep Japanese tub. There's also a pool to relax by afterwards - candlelit almost, with lots of warm and woody but modern decor. Definitely an oasis in the big city.

    Sake soak

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    3 months ago

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    6 months ago

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    8 months ago

    Favorite spa in the city, the pool is so beautiful and the shampoo smells incredible. Some of the best massages I've ever had to be honest .

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    6 years ago

    Good place deserve to spend money here for special occasion.

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    9 years ago

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    8 years ago

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    9 years ago

    Amazing atmosphere and massage! Highly recommended! The lightning, the aroma smell, the music - everything makes you feel relaxed.

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    9 years ago

    The Spa manager reached out to me based on the review. She was apologetic for the misunderstanding that happened.

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    11 years ago

    Great indoor pool and sauna. The bamboo scrub and message were amazing and definitely recommend the seasonal bath. Treat yourself

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    9 years ago

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    Page 1 of 2

    Review Highlights - Shibui

    She recommended me to do a Diamond glow treatment during the day so that way my skin was glowing for my event at night.

    Mentioned in 3 reviews

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    Nuansa Spa

    Nuansa Spa

    4.7
    (297 reviews)
    3.1 mi
    $$$

    Hands down the best massage I've ever had. "Why?" you ask…read more Buckle up. I ran in FLUSTERED. I was running late from work. Lukkana greeted me and told me to catch my breath. She set me up with some calming tea and brought me to a private changing area with a locker for my belongings. Everyone in the vicinity checked in to make sure I was doing ok. I was worried that because I had arrived late, I would eat up some of my massage time. No siree! They moved my massage to start when I was ready to begin. I booked the 90 minute Nuansa classic massage. You know how some places start the clock before you've sat down and finish the massage early (aka you pay for an hour and it's only about 45 minutes)? Well! That's not the case here! I got all 90 minutes of my massage. The massage itself: not to be believed. Lukkana started by saying "time to relax". And boy did I. Let me tell you one thing about me - I have the most ticklish legs of anyone I've ever met. Usually, when I have my legs massaged, I kick a hole in the wall and the masseuse files for a lawsuit (this is an exaggeration). Well! Somehow, Lukkana was able to work the muscles in my leg without triggering my dainty ticklish reflexes. I was astonished! Then, you know how sometimes you ask for a firm touch and you get jelly hands? Or the other way around and you're walking out with bruises? WELL - Lukkana made me feel immensely relaxed WHILE ALSO really working the tissue. What a novelty. She finished up with a scalp massage, which is truly the way to my heart. 11 out of 10. Would recommend. Thank you so much for making my day.

    Had a great experience. 90 minute Walking on Air service was AMAZING! Great way to refresh after…read morewalking the city

    Photos
    Couple's Room
    Couple's Room
    Relaxation Lounge
    Relaxation Lounge
    Treatment room

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    Treatment room
    Aire Ancient Baths - New York

    Aire Ancient Baths - New York

    4.0
    (1.1k reviews)
    0.3 mi
    $$$

    My husband gifted me a spa experience for Mother's Day and it was the ultimate treat…read more It was pretty busy for the first time slot, likely because of the holiday. He booked a 90 minute massage at 8am, so I had until 11 to enjoy the baths before/after my massage. Once you enter, you're guided to a locker where you can change into your bathing suit and then go to the baths for a tour if it's your first time. There are a few different pools, each with their own temperature and/or benefits. Don't miss the bath upstairs with a beautiful skylight! My massage was an ok experience - pressure fluctuated throughout, so it was hard to pinpoint when to tell her to go harder or softer. Even though there were a lot of people, it didn't seem too crowded in each pool at any point. The ambience is very dark, calming, and relaxing. Not sure I would buy a pass just for the pools because there's only so much time I can spend in each. But it's a great treat

    My husband gifted me this spa, massage package at Aire on my snowy HBD in the West Village. We home…read moreswapped our Venice Beach cottage, and flew off! He had planned an evening of theatre, but I absolutely enjoy a chill evening+homemade brunch and wellness activities. He's been to AIRE prior, and I've had many massages locally in LA prior and always opt for the hot stone massage, this time couples massage which is what we did. It was cozy, relaxing, decompressing, and aromatic! Esp, on a snowy, 16 degrees outside wintery kinda Xmas holiday season. What a delight! We began our evening walking from the West Village, then upon entering Aire being greeted with warm tea my absolute fav drink besides an iced matcha. We were given wristbands and headed to our keyless entry lockers to robe up and descend into the jacuzzi, sauna, and cold plunge pools. It Feels like entering a gorgeous gothic cave. Strung abt are hundreds of real candles+exposed brick walls. Something we don't have in earthquake prone LA. Truly a romantic, and relaxing ambiance. After the messages, we grabbed our green juices and headed up to shower and dry the hairs on our heads with all the best products and Dyson hair equipment. Not lost on me. Thanks for a wonderful HBD evening, into night. What a beautiful, relaxing, healthy experience. It's the best, truly! Merry Christmas guys.

    Photos
    Aire Ancient Baths - New York
    Calmth
    Calmth
    Aire Ancient Baths - New York

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    Banyan Tree Thai Spa

    Banyan Tree Thai Spa

    4.8
    (198 reviews)
    2.0 mi
    $$

    Incredible 90 minute massage with Namn I had read up on the…read morereviews before I visited and was happy that the reviews were spot on. The staff is very welcoming. The atmosphere is very relaxing and the service was very thorough and tailored to my request. Also, the price is not outrageous like I feel I encounter so often in the city. I'll be back!

    We enjoyed our first 2 visits to Banyan Tree Thai Spa, which makes our 2/19 visit even more…read moredisappointing. Fifteen minutes into our 90-minute couples deep tissue massage, I saw my husband's therapist, Lydia, typing on a lit smartphone while leaning over him. When she realized I saw her, she hid the phone under the sheets. There is no version of this that is acceptable. Texting during a paid massage is blatant misconduct. It didn't stop there. My husband repeatedly asked her to focus on his neck and shoulders and avoid his feet. His requests were ignored. The technique was lazy and mechanical - repetitive forearm circling with little to no pressure, despite requesting deep tissue. He left feeling like he didn't receive a massage at all. When we raised the issue, the owner acknowledged the behavior was "unacceptable" yet offered only a 25% discount - as if actively texting during a massage, ignoring repeated client requests, and delivering a substandard service were minor inconveniences. This wasn't just a bad massage. It was a complete lack of professionalism and accountability. We will not be returning.

    Photos
    Sitting area
    Sitting area
    Hallway
    Hallway
    Kate as my masseuse. I got a Swedish 60. was relaxing and enjoyable, Only thing that's tricky is the traffic noises outside

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    Kate as my masseuse. I got a Swedish 60. was relaxing and enjoyable, Only thing that's tricky is the traffic noises outside
    Eden Med Spa

    Eden Med Spa

    3.8
    (410 reviews)
    0.4 mi
    $$$

    I've been coming to this spa for 12 years. I've had the best massages from deep tissue to hot…read morestones, couples massage, and I've never been disappointed with the service. Upon entry you check in, they give you slippers, you change into your robe and then depending on your package you either wait in the zen area with tea or water, or go straight into your massage. It's a wonderful place to celebrate, reset, or just treat yourself because you're worth it. It's always clean, the staff is pleasant, and Linda is my favorite masseuse. But everyone is wonderful! Don't hesitate to book them. My favorite is gifting friends couple massage or even booking one for a friend & myself. I've recommended so many friends here! I'll see you guys soon

    I was gifted a Groupon for Eden Day Spa and received a massage and hot stone reflexology treatment…read more The latter was nice and relaxing, but the massage itself was so intense that it was a bit difficult to make it through. I'm someone who usually can't ask for hard enough pressure, but it was at times truly painful, and I even had some bruises the following day. That said, I did feel like the massage made me feel better and helped with some difficult knots, so I can't say it wasn't effective. The lack of cleanliness in the locker room was also a miss for me. When I showered after my massage, I was kind of grossed out to find that the shower didn't drain properly, and in just a couple of minutes it had filled a few inches with water that had a bunch of hair in it from previous users. Although I thought the facility was nice and peaceful overall, I don't think that I would return.

    Photos
    Chill out and listen to the fountain! Little nooks all to yourself.
    Chill out and listen to the fountain! Little nooks all to yourself.
    After spa visit
    After spa visit
    Front area

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    Front area

    Shibui - spas - Updated July 2026

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