GREAT STAFF, TERRIBLE MANAGEMENT -…read more The people in the store are great. Real professionals in coatings, they know paints and stains, do excellent color matching for paints and stains, are courteous and helpful, and even lug the case out to the car for you. Unfortunately, it should be called Hadlock's House of Paint RATIONING because the owners are bean-counting skimpy skinflints, who somehow imagine they can make more money in the retail paint business by NOT keeping paint in STOCK. I have three projects going and have bought thousands of dollars in paints and stains from this store, but every time I need more paint, they only have A LITTLE. I can have a gallon maybe, if I get lucky, they'll have two, and occasionally I'll have a lottery winning ticket where they have three gallons! Beyond that, everything is a special order, and come back on Friday. REALLY? It's a 30 mile round trip! It's an absolutely preposterous way to run a paint store. I really try to support local businesses, but you have to wonder what these people can possibly be thinking, and how they stay in business? I really want to support the in-store experts and keep access to them, but it's really grueling when their bungling bosses make it so difficult for their store employees to sell paint. When everything "has to be ordered", you have to make two trips to get the paint you need, when it should only take one. I will probably finish out these projects with these guys, since I don't want to change horses in the middle of the stream, but their terrible inventory (mis)management will have me looking for alternatives for my next renovation. If everything "has to be ordered", maybe I should just be ordering online and getting it delivered?

First timers at Hadlock's, one of the retailers for Benjamin Moore paint. Their products are nicely…read moredisplayed and the store is kept tidy, so the shopping experience was not overwhelming. The staff is friendly, a great resource to have for references and tips. There are plenty of color cards and catalogues to take home with, with references for the sheen on the wall. There is plenty of parking in the big lot, but there is a 15 minute parking right in front of the store for a quick in/out trip.

I feel terrible that I didn't take a moment to note their names, but I've had two paint…read more"emergencies" in the past few weeks, and I cannot say enough good things about the two gentlemen at Hadlock's who helped me find perfect paint matches. We're preparing to sell our home and were touching up all the paint. First, we needed to match our master bedroom, and after our own failed attempt (which left us with polka dots!), we were convinced we'd have to repaint the entire room. The staff at Hadlock's saved the day with an absolutely perfect match. Then, just a week later, we had a ceiling mishap. I went back again, and once more, they were patient, precise, and determined to get the color just right. With only hours before our first open house, the color matched perfectly--saving us from repainting an entire ceiling! With a background in property management, I can say that truly accurate paint matching is rare. It's usually "close," but not close enough to avoid repainting whole rooms. Hadlock's nailed it both times. Hadlock's will be my new go-to for all things paint. Thank you, thank you, thank you!

We purchase all kinds of paint and supplies. Some custom…read more Always get great service with no hassle. Thank you

I finally made it for a visit, and on Small Business Saturday no less! Before heading over, I…read morecalled to check if they had what I was looking for--and they did. The person who answered was very helpful, which was a big plus. The entrance is on the side with the small parking lot. Once you walk in, the store seems to go on and on. They've got everything you could need for home improvement projects, even the smallest ones. The staff on the floor were friendly and knowledgeable--another big plus. I liked the idea of supporting a local business for what I needed instead of going to a big-box store. That said, you might pay a little more for some items. I'm also thinking of calling to see if they offer knife sharpening--another local hardware store I know does this. The inside is just what you'd expect from a hardware store: neat, tidy, and well-organized. Definitely worth a visit! Parking can be tricky, with a small lot and some street parking available.

They are always so nice and helpful ! Everything I need is right there and around the corner from…read moreme!

I've reviewed this place before, and it's still such a great little hardware store. I've picked up…read moreall sorts of things here like nails, WD-40, and random odds and ends. I recently learned from an online friend that they also sharpen knives! The prices are fair, and depending on the day, they can have them ready in about an hour (sometimes even faster), which beats waiting days like other spots. A few times a year, usually around the holidays but sometimes other times too they run a buy-one-get-one-free deal. Definitely worth checking out, but I'd give them a quick call first to confirm when it's happening. They also have a punch card program, and I grabbed a knife bag for $5 that's totally worth it. All in all, it's a solid neighborhood hardware store-with friendly staff, fair prices, and plenty of parking in the strip mall area.

Very helpful, friendly people. I went there for some complicated key duplication and they easily…read morehandled it. The store itself is charming and well-stocked. A go-to kind of hardware store.

Go to any other Sherwin-Williams store in the area, but don't come here. At this location you are…read morealmost guaranteed to have your order wrong no matter how many times you confirm your order with the employee, and you will also wait in lines for 30+ minutes.

I have made several purchases here in the last 2 years and haven't regretted a single one. Service…read morehas always been helpful and professional. Products have always been high quality. Hoping the same turns out to be true for the 2 gallons of deck/dock paint I purchased today. The swatch of the color that staff helped me pick out looks like it will match perfectly

I had an issue with deck stain that I had applied last year. Patricia Garcia was wonderful in…read morelistening to my issues and making suggestions that helped me in choosing what stain I wanted to apply this year. Patricia is an asset to Sherman-Williams with her knowledge of the products and ability to match them to what the customer needs. Great job Patricia!

My first time in the store and it won't be my last. I love when I'm doing home improvements and…read moreasking questions and the person assisting me is ready to answer all of them. The women helping me was awesome. She showed me where things were that I was asking for, and answered every question I had. Let's be real the quality of paint here is much better than anything at home depot. Friendly staff and a clean store , I'll definitely be back for future paint needs!

Skip the big box stores, and go where you get excellent, knowledgeable personal service. These…read morepeople know paint, and will calmly take their time and explain everything to you. I stopped in last night with some questions on my paint dilemma, and Brian patiently took his time, and explained everything to me. Great Experience !

I have owned a painting business and have gotten most of my paint and sundries from SW. I…read morefrequented all of the Rochester stores, but this one, in particular stands out. They were always very friendly, ready, and willing to help. They have a colorist on staff that can come to your home, free of charge, and help you pick out colors. They were always stocked with any base of paint that I needed. Deeps, ultradeeps, yellow/red bases were always available in all product lines. Norm, the store manager and Brian have truly been a positive asset for the SW company. Thank you, guys!

Country cottage type gifts for home and person. They have a loyalty type program and I hear host…read moreprivate happy hours. The hours are abreviated and the space is quaint.

Such an amazing store with a ton of gifts. We purchased an original painting from the owner, John…read more We cannot be happier with his artwork. I cannot stop looking at it. Worth the stop.

This store is in a convenient location. They have most anything I need for work or home projects…read more Very good customer service. Thank you.

This is the way all hardware stores should be They know…read moretheir stuff and they have the right parts. Need something fixed I go here first They have parts that the big box stores don't even know exist. Yes they're closed on Sunday but I can work around it for the best advise and right repair parts. Great return policy for parts that do not work for the project.

I placed an order on May 18 and did not receive the order until August 18. I emailed this company…read moremany times to get updates on my order and was told it was out of stock and would be available soon. When I asked for a refund, my order was then processed. I ordered 16 sets of an item and received it in bulk which was confusing. I am now packing my own "sets" of this item to give out as gifts. Very poor service in my opinion. Will not order from them again.

Still havent received my order and haven't heard from them to keep me updated…read more I see from other reviews that my experience is common. I recommend not ordering from these people. Mary Katherine