I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

We began working on our kitchen and bath cabinet project with a great designer. He has since left…read more(as of Jan 2019), leaving the place in chaos. They have extremely poor customer service and are very rude and arrogant. We spent over $25,000 on kitchen cabinets and they treated us like dirt. They delivered the overpriced cabinets and they were missing parts and were measured wrong. I am not being sarcastic when I say you can get BETTER customer service at Home Depot? (And save lots of money, too!) With the high prices they charge, they should be ashamed.

Why haven't you already visited, and why aren't there 10 reviews already…read more This place is the niche hardware/lumber experience you wish you had, each time you went to Home Depot or Lowe's for something slightly better or slightly less standard than these big-box distribution fronts can get you. . I'll write more next time I go. But really, go check it out.

Sadly this local lumber house used to be our go-to for well priced lumber and fast delivery. But…read moresince 2020, they've taken to gauging customers, and raised all prices heavily across the board, and haven't shifted back. This is offensive as a customer. They charge 20% more than Home Depot or Lowes, they went from free delivery, to $10 and now $20. So whatever you are buying, expect to pay an extra 30%. Not worth it! My boss let me know we can no longer use them because they haven't moved with the market. Lumber prices have come back down, but companies like this saw an opportunity to take advantage of customers and keep prices spiked. With free delivery at the big box stores and normal prices again, it's pretty clear this store is meant for the ignorant buyer and not pro's.

Traditional "old school" lumber yard with state-of-the art products and very knowledgeable staff…read more I needed an obsolete Andersen casement window stool cap, and the Fleury rep knew just what I needed, and had 66 feet of it in stock. Try that at a big box store! They also offer Mathews Brothers windows, which underscores the fact that Fleury Lumber is an exceptional business

What's missing from Lowes or Home Depot? Knowledge, helpfulness, professionalism, and presence…read more I've been coming here since moving to tolland. Excellent eye for color and explaining variations in tone and why one may be better than the other. A local business gem. Caveat--don't be in a hurry here.

Whenever we needed to match a paint, Dave was spot on to match. Dave has since retired and is run…read moreby another bigger company, but they still do a great job in matching colors and great service.

I am a painter and I often times need emergency supplies for jobs and let me tell you thank god for…read moreMark and his team at Enfield Paint . The store has bailed me out on several occasions. They are magicians at the store and can mix any color you need . Thanks for helping my business with your loyalty to the customer !

This is my favorite paint store! Great customer service and competitive prices. I ordered a couple…read moreof gallons right before close and the owner stayed late for me to pick it up. You can't get this service and expertise anywhere else!

I feel so bad that these guys went out of business in Springfield but am glad I can find them in…read moreEnfield. It is so worth the drive as they are always so helpful and professional. The times are for sure changing...

Only place I will buy paint from. I have been getting paint from Springfield Paint since the 80's…read morethey always recommend the right product . Friendly environment , service with a smile

I had a wonderful experience today at the Aubuchon store in Massachusetts. It was snowy and cold…read moreout and my driver side windshield wiper was broken. I bought a new one and an employee named N came out and actually put it on for I so much appreciated so much.

I stopped in today to pick up some paint for my front door, the service was fast and professional…read moreas usual and the salesperson in paints was knowledgeable and helpful as well as friendly and welcoming. I have stopped into this store half a dozen times over the past few years and am always pleased with both the selection and service, I would highly recommend.

I've been here three times, and each time, the owner has been extremely friendly and helpful. If…read morehe doesn't have something, he will gladly order it. They sell automotive paint and auto body supplies, including a great variety of specialty auto body fasteners. On my most recent visit, they really came through big-time. I had bought a used exterior side mirror for my wife's car from an auto salvage yard, and the paint on the mirror housing did not match the color of her car. I tried several area auto parts chain stores, looking for a spray can of the correct factory color paint, but came up empty. Finally, someone referred me here. This store can make any color of paint, and put it into a spray can, which is perfect for a small project like my mirror. I came in maybe an hour before they closed on a Saturday, and they were busy, but the owner finished my custom spray paint can before they closed. My wife's car mirror looks great with the right color paint!

What a fantastic family owned business! They have been in business for years and it shows. I've…read morevisited this store a few times over the past few weeks and everyone is so knowledgeable about paint and extremely eager to help. My husband was painting one of his trucks and decided to do a color match. CARS mixed the paint for us and the color is exactly the same as our other vehicle. We are thrilled! In addition to the great paint, they stock all things needed to paint a vehicle. Highly recommend this place!

Very helpful staff in all the locations I have tried. Local and wonderful. Kudos. Good varietyread more

Loved how they were able to answer my phone call...helpful and knowledgeable. And friendly.read more