Went in this morning for some help with my project. Which was to touch up some bedrooms in my 84…read moreyear old mother's home.Austin was a great help!!! Beyond my expectations and so professional and courteous. Thank you for such great paints and for the wonderful help I received at this store! Would return without hesitation!

Worst customer service ever. Extremely unfriendly employees. The person that was "helping" me was…read moreincredibly condescending, had an awful attitude, and was so rude to me. He kept staring at me like I was dumb, and wouldn't even answer the questions I was asking so I could understand what information he needed. I called my husband to ask if he knew what he was saying, and my husband heard how extremely unprofessional he was acting. I will never come back, I've never had such an awful experience with a company like this before.

We love our local Harpeth True Value on Columbia Ave. They go above and beyond with all our home…read morehardware needs, and have helped with various BIOLOGY CLASS & LAB needs over the years. In addition, they do the sweetest things for our local community, including an annual CHRISTMAS arts and crafts for children, a local dinner to say Thank You for shopping with them over the years (it was open to the public), the lovely koi pond out front that we visit regularly, and so many more ways they support our hometown. HIGHLY RECOMMEND them as the FIRST OPTION when looking for all your hardware and home needs. NOTE: We moved here during the flood in May of 2010. They and other local businesses helped so many families during that time. I've never forgotten and am still appreciative to Harpeth True Value and the others.

Today I'm shopping here for the holidays - but this place is excellent all year long. From hardware…read moresupplies to lumber, plumbing, gardening, paint, and lots of odds and ends... Harpeth True Value has it all and more. Friendly staff, fair prices, and conveniently located off Columbia Ave ( West Franklin).

Grateful to give a shout out to this store....great service, helpful suggestions, kind, smiling…read morefaces! Had a relatively small need, matching paint for a rather sizable dry wall repair...perfect match, nice, nice paint! Many thanks for your help!

I had a need for one gallon of my home's original Porter Paint and went to Hoover. Once there I…read morediscovered the paint was 'out of production', which was confusing as all colors, to my knowledge, are pigment mixed on the spot. I'm a home owner, not a contractor, so the nomenclature may be wrong but you get the picture. Anyway, the service person said it was no problem and they found the "old paint code' in a book and were able to mix the paint in minutes. While there I asked for a referral to get my aggregate sealing work, they flipped me to a local guy and he worked out great for a reasonable price. The staff at this location know exactly what they're doing and are very glad to help consult when you're not an expert. This isn't the 20 something set, not that there's anything wrong with that age group. But, these guys know how to explain the why's and what's when it comes to the coverings you need, and they're not put out to do it. A very well ran locally owned business. I highly recommend them.

Nice store ... plenty of paint samples .. I am still deciding the final color choice . I did buy…read morethe ceiling paint already though . I have used sherwin Williams paint before and it's worth the extra money . It lasted 11 years, through two destructive boys and many pets . The walls clean up nicely and the paint has lasted on my kitchen cabinets .

My daughter and I went to Cool Springs Sherwin Williams Store SW 3871, 15 minutes before closing…read more Waited our turn while another customer was being served. About 5 minutes before closing we were helped by Austin Tobur who very professionally and patiently helped us with selecting paint colors that would match desired rooms. After choosing several desired colors, he then mixed the paint chosen and got the job done while not even concerned that we were way past closing time. Now this young man deserved to be recognized and commended for his customer service a job Well Done. You now have our support and customers for life and will gladly spread good will and atta boys to our friends and family. Thank You Austin,,,, You're The Best. Denny Kaneoka and Dana Fisher.

I don't want to give any stars until I am able speak to a manager in the morning. To say I am livid…read morewould be an understatement! My mother in law went to buy two gallons of eggshell paint from this location today. Fairly simple I would think. She went in, gave formula numbers for the paint we needed, got it, got home, and I began painting. A couple of hours later, my husband gets home and jumps in to begin the trim work. He grabs the gallon I am working out of and gets to work. As I am painting, I remark at how awesome the paint is blending with the other part of the house that is the same color. It has been 3 years since we painted. Awesome! We finish, take up the tape, clean up, and then grab dinner. Total work time from start to finish is about 6 1/2 hours. We painted a large area. After dinner, we head upstairs to put our kids to bed and I notice that after the paint has dried, there are two different colors on the wall. And...one is shinier than the other! WHAT????? My husband is frustrated because I didn't mix the two gallons of paint. My bad. I'm not a professional painter so I don't know these tricks of the trade. It would have been nice of the paint people to tell us that but they didn't. It looks like we will have to repaint tomorrow. Why are the two paints so different, though? Wouldn't the formula be the same in both cans? How could it be so drastically different? I grab the receipt and notice that we were charged for two cans of eggshell paint. I go back in my memory and remember that the can I used said flat. My stomach drops! Could it be possible that they gave us two different types of paint? I went and grabbed the empty paint can and the one that still had paint. YEP! Two different kinds of paint! So, here's what I am hoping for tomorrow: Full refund on our purchase 2 cans of the SAME paint A painter that will come out to our house tomorrow and repaint our rooms I'll let you know what happens.....

Bought about $400 worth of door knobs for my new house because there was no key starting with gift…read morecards from Rudy title. Then I found the key. Because I paid starting with gift cards and because I didn't have my house setup the receipt is gone, and evidently their system cannot lookup credit card transactions when it starts with a gift card. I spent about $1000 on that transaction and only $200 of which from gift cards. The inability of their software to lookup my information is not my problem, and they refused refunding. The items were unopened and in mint condition.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

These guys are crooks! Overcharge for items compared to other Ace Hardware stores in the area!!!…read moreEven higher than prices on the Ace Hardware website!! Go elsewhere!!!!

Convenient Location when you don't want to go into Cool Springs or Nashville…read more We came today at 12:10, the store was "closed for lunch." The sign said they would be back at 12:45, it's now 1pm and no one is here. No less than 15 cars have pulled into the parking lot and tried the door before seeing the sign. As a business owner being closed during everyone's lunch break is wild! But losing out on 15+ sales seems like a really poor business model. We want to support y'all but can't say I will try this again.

The first time I walked in I was greeted by Pat. He was very kind, and ask if he could help us. I…read moretold him I was just looking and he stepped aside and offered to help if I needed anything. When I found what I wanted, Pat was a big help! He helped me picking out what color I wanted for the sofa, then placed my order. I had a great experience with them, until it got down to the delivery.... Jessie wasn't as helpful.... Just say! We did get out sofa the day before thanksgiving, so all is well. Thanks Pat for your help, because of you we had our first Thanksgiving in our new home. God Bless The Roberson

We purchased over 10K worth of high end furniture from Ethan Allen (EA) in Brentwood Tennessee…read more The sale clerks at the store recommended the Guardsman protection plan in the event we had any problems with the 2 sofas, 1 leather recliner and 1 oversized ottoman. Well, we did. The fabric on one of the sofa's ripped at the corner on the back corner and needed to be repaired. Simple fabric failure. Called the store and they told us this was absolutely covered under the protection plan, checked the actual protection plan contract and sure enough it appeared to be covered. Was actually coached by the sales clerk on what to say in the claim to ensure it was approved. Did it exactly as directed, submitted the claim with pictures and waited forever. Finally started calling and found out what a joke Guardsman customer service is. First, they make it purposely difficult to speak to a person. Second, the website provides no information. After multiple calls and emails and 3 weeks after submitting our claim I was told "fabric failure" was not covered. Went back to Ethan Allen and they advised it was covered but told me to submit the claim stating the fabric was ripped by a dog as animal accidents were covered under the 1 time lifetime warranty section - even though that is not what happened. So we tried again and again the claim was denied after waiting 5 weeks. I wish we had the money to hire a lawyer and sue but we don't. I highly recommend never purchasing a warranty through Guardsman or purchasing furniture from Ethan Allen. We have been extremely disappointed with our "high end" furniture and the fact they don't stand behind their product. The fabric ripped plain and simple and neither the warranty nor Ethan Allen will stand behind it for repair. Shoddy workmanship by Ethan Allen and even worse customer service.

Nice Loews . They have a good garden selection but not the same merchandise I saw at another . They…read morehad some nice house plants . I picked up two different varieties of pothos plants .

I went in on Sunday was greeted by a nice young man who was kind enough to ask me if he could help…read moreme find anything. I stated I what I was looking for and he directed me to the right place. Once I ready to check out this rude Indian lady started to check me out. I had a gift card, when I went to pay, she did not speak English well and told me I had to give her the pin. I had not scratched that off the back of the card, so I simply asked her if she had anything that I could scratch off the area with she said no rudely. I said do you have a coin she said rudely again no I said you have a pen. She said no the third time I said, do you have scissors or anything that I can scratch it off with? I don't have anything and she raised her voice and said no again. She was extremely hateful. I don't even understand why your company would hire someone who could not speak English well and who did not have any Customer Service skills. I would think that would be a quality you would need to work with the public. I suggest the manager retrain Anusha the Indian rude lady to know how to treat customers. After all this is Franklin not Antioch.