Grateful to give a shout out to this store....great service, helpful suggestions, kind, smiling…read morefaces! Had a relatively small need, matching paint for a rather sizable dry wall repair...perfect match, nice, nice paint! Many thanks for your help!

I had a need for one gallon of my home's original Porter Paint and went to Hoover. Once there I…read morediscovered the paint was 'out of production', which was confusing as all colors, to my knowledge, are pigment mixed on the spot. I'm a home owner, not a contractor, so the nomenclature may be wrong but you get the picture. Anyway, the service person said it was no problem and they found the "old paint code' in a book and were able to mix the paint in minutes. While there I asked for a referral to get my aggregate sealing work, they flipped me to a local guy and he worked out great for a reasonable price. The staff at this location know exactly what they're doing and are very glad to help consult when you're not an expert. This isn't the 20 something set, not that there's anything wrong with that age group. But, these guys know how to explain the why's and what's when it comes to the coverings you need, and they're not put out to do it. A very well ran locally owned business. I highly recommend them.

Nice store ... plenty of paint samples .. I am still deciding the final color choice . I did buy…read morethe ceiling paint already though . I have used sherwin Williams paint before and it's worth the extra money . It lasted 11 years, through two destructive boys and many pets . The walls clean up nicely and the paint has lasted on my kitchen cabinets .

My daughter and I went to Cool Springs Sherwin Williams Store SW 3871, 15 minutes before closing…read more Waited our turn while another customer was being served. About 5 minutes before closing we were helped by Austin Tobur who very professionally and patiently helped us with selecting paint colors that would match desired rooms. After choosing several desired colors, he then mixed the paint chosen and got the job done while not even concerned that we were way past closing time. Now this young man deserved to be recognized and commended for his customer service a job Well Done. You now have our support and customers for life and will gladly spread good will and atta boys to our friends and family. Thank You Austin,,,, You're The Best. Denny Kaneoka and Dana Fisher.

I've procrastinated long enough. Time to give these folks some overdue props. Duly resolved to do…read moreso, I'm still struggling with how to best describe their: --Courtesy and attentiveness....top rate! --Selection...just fine. Might be slightly fewer than big box stores (BBS), --Better, Quicker Service than BBS --and they'll MIX or MATCH any color you need. --Quality...excellent, easy to apply (and some contractors I have hired use Sherwin-Williams exclusively. --Prices...again, different from BBS but love the fact that they offer a generous Military Discount. --Parking--small lot, but always room to park since service is normally swift and vehicles simply move in and out fairly smoothly. All-IN-ALL.....thumbs up for 4-stars

I have always had a painter buy the paint rather than myself. But in this case my painter who I…read morehave had for many years suggested I purchase the paint because this was a very large job, and I agreed. We went into the Sherwin Williams store and had the greatest Customer Service you could ever get. Luke and Dustin went out of their way to help narrow the color we wanted and the selected types of paint product. Suggestions, samples, quantities, everything. I have stopped into many other stores just to get ideas, and I can tell you that if not being a contractor they did not want to take the time to talk to me.

I don't want to give any stars until I am able speak to a manager in the morning. To say I am livid…read morewould be an understatement! My mother in law went to buy two gallons of eggshell paint from this location today. Fairly simple I would think. She went in, gave formula numbers for the paint we needed, got it, got home, and I began painting. A couple of hours later, my husband gets home and jumps in to begin the trim work. He grabs the gallon I am working out of and gets to work. As I am painting, I remark at how awesome the paint is blending with the other part of the house that is the same color. It has been 3 years since we painted. Awesome! We finish, take up the tape, clean up, and then grab dinner. Total work time from start to finish is about 6 1/2 hours. We painted a large area. After dinner, we head upstairs to put our kids to bed and I notice that after the paint has dried, there are two different colors on the wall. And...one is shinier than the other! WHAT????? My husband is frustrated because I didn't mix the two gallons of paint. My bad. I'm not a professional painter so I don't know these tricks of the trade. It would have been nice of the paint people to tell us that but they didn't. It looks like we will have to repaint tomorrow. Why are the two paints so different, though? Wouldn't the formula be the same in both cans? How could it be so drastically different? I grab the receipt and notice that we were charged for two cans of eggshell paint. I go back in my memory and remember that the can I used said flat. My stomach drops! Could it be possible that they gave us two different types of paint? I went and grabbed the empty paint can and the one that still had paint. YEP! Two different kinds of paint! So, here's what I am hoping for tomorrow: Full refund on our purchase 2 cans of the SAME paint A painter that will come out to our house tomorrow and repaint our rooms I'll let you know what happens.....

Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's…read moresimply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be. Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this." Plans? Not coming back here too soon.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

These guys are crooks! Overcharge for items compared to other Ace Hardware stores in the area!!!…read moreEven higher than prices on the Ace Hardware website!! Go elsewhere!!!!

Convenient Location when you don't want to go into Cool Springs or Nashville…read more We came today at 12:10, the store was "closed for lunch." The sign said they would be back at 12:45, it's now 1pm and no one is here. No less than 15 cars have pulled into the parking lot and tried the door before seeing the sign. As a business owner being closed during everyone's lunch break is wild! But losing out on 15+ sales seems like a really poor business model. We want to support y'all but can't say I will try this again.

I ordered 12 Hunter Douglas cellular shades . Total cost more than 10K…read more I paid an additional fee for professional installation. On April 22 , the installer arrived later than the promised one hour window , rushed through the process and was somewhat annoyed about making some minor adjustments to make sure everything hung correctly. Was a lot more concerned about taking the old blinds with him. 10 shades look terrific , there are problems with 2. One shade was the wrong type and they are correcting that. The other sags on one side , doesn't close all the way and can't be adjusted with the key the installers left for that purpose. I sent them a very clear photo showing the problem. Now I'm getting pushback about replacing the shade that doesn't close correctly . Additionally I have been told that I won't get a professional install on the replacements even though I paid for that. The designer told me he is going to do it. I had to ask for care and cleaning instructions. I have asked how to register my shades for the warranty eight days ago but have been given zero information on that. This was a huge splurge for me and I'm feeling very disrespected now that they have full payment , they are no longer concerned Even though the job is not complete , I have repeatedly received emails ( at least 7 times ) wanting me to Docusign that the job has been finished when it is not. Update 05/15/26 Still no warranty info after multiple requests. The 1st pic taken May 1 shows sagging on top right.The 2nd pic taken today May 15 shows it is sagging progressively more on top right . At this point I'm wondering how long it will be until it just falls down. I raise and lower the other 11 shades daily and none of them are doing this . The alleged "automated emails " to sign off stating the job is complete have stopped. Now I get repeated phone calls from Amanda in attempt to convince me to keep the ~defective~ shade. This is not something that can simply be fixed by an adjustment - it is defective and they just keep digging in their heels rather than doing the right thing - order a new shade . This is brand new , I should not be expected to accept this. Update May 17 , last night I was awakened by a loud pop that came from the shade. Am guessing that one or more of the cords snapped. It now sags even more at the top and Ethan Allen still refuses to replace the shade. 3rd pic attached. As someone who works in a warranty capacity for a large corporation , I am astounded at how they handle a problem. I personally send out product worth tens of thousands of dollars of when we make a mistake. We value our customers. Anything can go wrong in manufacturing , and how those mistakes are addressed defines a company. This unwillingness to properly resolve a mistake speaks volumes about Ethan Allen. Update 05/18 Today the store manager emailed to blame me for "not letting them repair " the defective shade. Seems the modus operandi is for them to drag this out as long as possible and waste my time with repair after repair on a defective shade instead of doing the correct thing by replacing it. I should have bought everything from Home Depot , they treat customers better there.

The first time I walked in I was greeted by Pat. He was very kind, and ask if he could help us. I…read moretold him I was just looking and he stepped aside and offered to help if I needed anything. When I found what I wanted, Pat was a big help! He helped me picking out what color I wanted for the sofa, then placed my order. I had a great experience with them, until it got down to the delivery.... Jessie wasn't as helpful.... Just say! We did get out sofa the day before thanksgiving, so all is well. Thanks Pat for your help, because of you we had our first Thanksgiving in our new home. God Bless The Roberson