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    Harpeth True Value Hardware

    4.5 (20 reviews)

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    10 years ago

    Great personal service compared to Home Depot or Lowes. Very friendly and helpful staff!!

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    The Home Depot

    The Home Depot

    (49 reviews)

    $$

    Bought about $400 worth of door knobs for my new house because there was no key starting with gift…read morecards from Rudy title. Then I found the key. Because I paid starting with gift cards and because I didn't have my house setup the receipt is gone, and evidently their system cannot lookup credit card transactions when it starts with a gift card. I spent about $1000 on that transaction and only $200 of which from gift cards. The inability of their software to lookup my information is not my problem, and they refused refunding. The items were unopened and in mint condition.

    We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

    Harpeth True Value Hardware - hardware - Updated May 2026

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