We love our local Harpeth True Value on Columbia Ave. They go above and beyond with all our home…read morehardware needs, and have helped with various BIOLOGY CLASS & LAB needs over the years. In addition, they do the sweetest things for our local community, including an annual CHRISTMAS arts and crafts for children, a local dinner to say Thank You for shopping with them over the years (it was open to the public), the lovely koi pond out front that we visit regularly, and so many more ways they support our hometown. HIGHLY RECOMMEND them as the FIRST OPTION when looking for all your hardware and home needs. NOTE: We moved here during the flood in May of 2010. They and other local businesses helped so many families during that time. I've never forgotten and am still appreciative to Harpeth True Value and the others.

Today I'm shopping here for the holidays - but this place is excellent all year long. From hardware…read moresupplies to lumber, plumbing, gardening, paint, and lots of odds and ends... Harpeth True Value has it all and more. Friendly staff, fair prices, and conveniently located off Columbia Ave ( West Franklin).

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's…read moresimply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be. Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this." Plans? Not coming back here too soon.

This Lowe's is located on Mallory Lane and anchors the plaza that features a few eateries including…read morePanda Express and Cava. For the most part, this is your standard Lowe's location. Our of the big box home improvement retailers, I am a Lowe's guy through and through for a few reasons. Pricing is the first, I seem to find better deals, especially clearance deals at Lowe's. Second is service, which tends to be decent at all the stores, this one included. My office is not far from here, so anytime I need to scoop something up for a project, I do so on the way home as I pass right by traveling down Mallory. My favorite section here is the grill section. I have gotten sooooo many grill items and accessories from this Lowe's. There is always something I forget or am interested in. This location is good on stocking as well. There has never been a time where what I was after was not on the shelf. They keep the store, inside and out, in good condition and clean. Overall, solid Lowe's location that comes in clutch when needed!

Nice Loews . They have a good garden selection but not the same merchandise I saw at another . They…read morehad some nice house plants . I picked up two different varieties of pothos plants .

Went in during the Covid-19 pandemic in need of supplies for sand blasting. As you can imagine,…read moreexpectations were low. I figured my best bet would be to ask instead of wandering aimlessly in search of an empty hook where face masks once lived. I walked up to the service counter where a male and female employee were standing. Morgan greeted me and asked if he could help me. I responded 'probably not, im looking for masks.' The female just responded 'no' and went back to the computer. I looked at Morgan and asked if he may have an idea of something else I could use like a banana. He motioned me to follow him and told me we were going to check all the spots he knew of. No luck at the first spot, then he headed for a secret spot and FOUND ME TWO PACKS OF MASKS! If Morgan wasn't such an awesome and helpful associate I'd be eating coal slag for lunch. Assistance like that is more valuable than gold. Your business is extremely lucky to have that piece of mind, knowing that when he's working, your customers are being taken care of. Also, shout out to our cashier Todd! His pleasant attitude is contagious. I'll be driving from Nashville to Brentwood from now on to shop at Tractor Supply Co.

I am writing to express my disappointment regarding a customer service experience we had this…read moremorning at the VIP Petcare clinic inside Pet Supermarket on North Decatur Road. Yes Folks Tractor Supply owns VIP Petcare. We arrived with our two St. Bernards for their scheduled wellness services. Knowing that managing two large dogs in a crowded line can be challenging, we brought one dog inside while the other remained in the car. We had preregistered before arriving, as instructed. After waiting in line for approximately 45 minutes, with about six customers ahead of us, we finally reached the front of the line. At that point, I went to bring in our second dog. Amanda immediately and very rudely informed me that I could not do that. She then asked whether we had an appointment. I explained that we had preregistered but had never been given an appointment time. Amanda then instructed us to leave the line, return to our car, and wait for a text message before coming back inside. I asked her to explain why, after waiting in line for over 45 minutes, we were now expected to leave our place and wait elsewhere. Rather than providing a clear explanation, Amanda became rude, aggressive, and unprofessional. She stated that she was going to refuse us service because, according to her, I was not looking at her while she was speaking. At the time, I was trying to safely manage two St. Bernards in a crowded line. She repeatedly demanded that I look at her, despite the obvious challenge of handling two large dogs. I have been bringing my pets to VIP Petcare for approximately 12 to 15 years, and I have never experienced this level of discourtesy or confusion. The entire process was contradictory: we were instructed to preregister, then wait in line, and after waiting for nearly an hour, we were told to leave the line and wait for a text message because this was supposedly the "new process." If this is indeed the new procedure, I would appreciate an explanation of the purpose of preregistration and why customers are still expected to wait in line only to be told to leave it. More importantly, I hope you will address Amanda's conduct. Customers should be treated with respect, especially those who have been loyal to VIP Petcare for many years. I would appreciate a response explaining both the current check-in process and what steps will be taken regarding this incident. Thank you for your attention to this matter.

Just moved, so just needed to hit up a new HD. I've never thought any location was bad, but I…read moregenuinely like this one. Employees are helpful! Huge parking lot and convenient location. Wonderful taco truck right there for lunch or dinner. Clean store and shelves organized well. What they didn't have they offered to order in for my review before purchasing. Overall great experience. Zero complaints. Look forward to a long relationship with this location!

The only reason why it's not a 1 star is because Craig gave great customer service. So went to this…read morelocation, and I get that you are supposed to be off, and you can't leave until a job is done; I am the first person on my shift at work and typically the last to leave, so I get it. However, when it comes to the customer service industry, there is just one thing that you do, that stands before anything... Customer service! Went in for an item that they had, but in the picture, you see it was blocked off. Ms. Julie saw me and stayed up there for 15 minutes. Not saying anything to any of the customers that were needing things in the very section she had blocked off. I waned to see if she would, and she absolutely did not. Went and found Craig and he asked how long she was going to be and she said, "technically until I finish, I'm supposed to be gone already." As she comes down and moves only one side of the blockade fencing, which just so happened to still be blocking what I needed. She continued to work and ignore all customers. I politely asked if I needed to go around to get the item, and she said yes. Poor customer service was not shown by her at all. No smile or anything resembling it. Bad, days happen, I get it, but don't take it out on customers. I got what I needed at a good price. I'll try not to go back to that location if I can help it.

Just wow. Amazing store and employees. Hadn't been since '98. What a building and lot. Fair price…read moreon farmers fence plank. 4/4 board. 16'. Vary straight

I thought I would give an update in the times of pandemic:…read more During Covid-19, there's a guy sitting outside and a very large sign that says "stay in your car." Obviously I missed the stay in your car sign because I'm blind but the guy informed me from a good distance that the current method of getting stuff is to call the number, pay via credit card, and they will run it out to you. This done, I got the part needed to stop hot water from flooding my basement. I probably got it slightly faster than I would have had I wandered in looking for it.

The associates at this location are friendly and helpful! This location is conveniently located in…read morea shopping center with other shops and food places.

The associates working here doesn't know their own policy, but likes to be nosy. As I was walking…read morein to CS the 2 Lowe's employees were nosy about other customer's business in the parking lot. I went inside CS with my receipt to return. Cashier said she couldn't look up transaction with bc it was purchased too long, 2 months ago. Policy said 90 days. Then she tried to throw other excuses and pretend like transaction couldn't be looked up. The couple that was in other's business earlier walked over to me and backed up the cashier saying "you have to return to original store to look up transaction with receipt".....both employees agreed that even w/ receipt u have to go back to original Lowe's bc only that Lowe's can see purchase n refund. Then the older male employee asked me "why u want to refund?" As if it's his business lol. Bunch of employees hovering over trying to be nosy and backing each other up without making sense. I have a receipt, I have my card. Like why aren't they able to look up when I provided them the receipt? I called CS and they said stores can look up 6 months of transaction, mine was only 2. Cashiers here are not trained and scanned the wrong barcode once then pretended to say only original store can look up purchases. Funniest thing I've heard. This Lowe's needs to train their employees better.