Best place for hardware! Helpful knowledgeable staff. You can save so much time compared to going…read moreto a big store.

Great local hardware store that carries more stuff than you'll ever need. Service is greatread more

We love our local Harpeth True Value on Columbia Ave. They go above and beyond with all our home…read morehardware needs, and have helped with various BIOLOGY CLASS & LAB needs over the years. In addition, they do the sweetest things for our local community, including an annual CHRISTMAS arts and crafts for children, a local dinner to say Thank You for shopping with them over the years (it was open to the public), the lovely koi pond out front that we visit regularly, and so many more ways they support our hometown. HIGHLY RECOMMEND them as the FIRST OPTION when looking for all your hardware and home needs. NOTE: We moved here during the flood in May of 2010. They and other local businesses helped so many families during that time. I've never forgotten and am still appreciative to Harpeth True Value and the others.

Today I'm shopping here for the holidays - but this place is excellent all year long. From hardware…read moresupplies to lumber, plumbing, gardening, paint, and lots of odds and ends... Harpeth True Value has it all and more. Friendly staff, fair prices, and conveniently located off Columbia Ave ( West Franklin).

Bought about $400 worth of door knobs for my new house because there was no key starting with gift…read morecards from Rudy title. Then I found the key. Because I paid starting with gift cards and because I didn't have my house setup the receipt is gone, and evidently their system cannot lookup credit card transactions when it starts with a gift card. I spent about $1000 on that transaction and only $200 of which from gift cards. The inability of their software to lookup my information is not my problem, and they refused refunding. The items were unopened and in mint condition.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Nice Loews . They have a good garden selection but not the same merchandise I saw at another . They…read morehad some nice house plants . I picked up two different varieties of pothos plants .

I went in on Sunday was greeted by a nice young man who was kind enough to ask me if he could help…read moreme find anything. I stated I what I was looking for and he directed me to the right place. Once I ready to check out this rude Indian lady started to check me out. I had a gift card, when I went to pay, she did not speak English well and told me I had to give her the pin. I had not scratched that off the back of the card, so I simply asked her if she had anything that I could scratch off the area with she said no rudely. I said do you have a coin she said rudely again no I said you have a pen. She said no the third time I said, do you have scissors or anything that I can scratch it off with? I don't have anything and she raised her voice and said no again. She was extremely hateful. I don't even understand why your company would hire someone who could not speak English well and who did not have any Customer Service skills. I would think that would be a quality you would need to work with the public. I suggest the manager retrain Anusha the Indian rude lady to know how to treat customers. After all this is Franklin not Antioch.

Went in during the Covid-19 pandemic in need of supplies for sand blasting. As you can imagine,…read moreexpectations were low. I figured my best bet would be to ask instead of wandering aimlessly in search of an empty hook where face masks once lived. I walked up to the service counter where a male and female employee were standing. Morgan greeted me and asked if he could help me. I responded 'probably not, im looking for masks.' The female just responded 'no' and went back to the computer. I looked at Morgan and asked if he may have an idea of something else I could use like a banana. He motioned me to follow him and told me we were going to check all the spots he knew of. No luck at the first spot, then he headed for a secret spot and FOUND ME TWO PACKS OF MASKS! If Morgan wasn't such an awesome and helpful associate I'd be eating coal slag for lunch. Assistance like that is more valuable than gold. Your business is extremely lucky to have that piece of mind, knowing that when he's working, your customers are being taken care of. Also, shout out to our cashier Todd! His pleasant attitude is contagious. I'll be driving from Nashville to Brentwood from now on to shop at Tractor Supply Co.

Tractor supply power plus warranty is a complete scam dewalt want you to pay shipping to a repair…read morefacility. And you have to give them a credit card you may be charge even though it's under warranty. And power plus won't cover it because still under dewalt warranty

Just moved, so just needed to hit up a new HD. I've never thought any location was bad, but I…read moregenuinely like this one. Employees are helpful! Huge parking lot and convenient location. Wonderful taco truck right there for lunch or dinner. Clean store and shelves organized well. What they didn't have they offered to order in for my review before purchasing. Overall great experience. Zero complaints. Look forward to a long relationship with this location!

I wish I could give negative stars. Extremely disappointing experience with the tool rental…read moredepartment at the Antioch Home Depot. I rented a Mantis XP tiller for a gardening project, and while the employee started the engine in-store, they never actually checked that the tines worked. Once I got out to my project site with no phone service, I realized the tiller was completely unusable, the engine ran, but the tines would not spin at all. I returned the equipment 12 hours early, explained the situation calmly, and even showed multiple forms of proof/video that the machine was not functioning properly. Instead of helping resolve the issue, I was basically accused of breaking it, so I wouldn't have to pay the remaining balance, and told there was "nothing they could do." They repeatedly asked me why I didn't call and let them know that the equipment was broken. I first of all did not have service and second of all it shouldn't be my responsibility to let you know that your equipment is broken. The best offer was only 10% off for equipment I couldn't even use. The fact is, they were assuming that I didn't know how to work the machine and somewhat assuming that I had broken it. Frankly, I was offended that they would even say that when I had approached so calmly and nicely for what could've been a very normal situation I'm sure this has happened in the past. I walked in, hoping to just speak to someone and explain my experience and immediately was treated like I was up to no good and trying to scam them out of money. What made the experience worse was the lack of knowledge at every level I spoke to. I waited 30 minutes for a manager to tell me that the ground was too hard for a tiller to run, however, in the video I showed him of the tiller tines not spinning the tiller was not even touching the ground. Frankly, it was an embarrassing show of a lack of knowledge amongst so many different employees. I question how they're even able to keep their jobs. The entire situation was handled poorly from start to finish. I understand rental equipment can malfunction, but the equipment should have been properly checked before being rented out, and customers should not immediately be treated like they caused the issue. I've rented from other Home Depot locations, especially Cool Springs, and have never had an experience this frustrating

Just wow. Amazing store and employees. Hadn't been since '98. What a building and lot. Fair price…read moreon farmers fence plank. 4/4 board. 16'. Vary straight

I thought I would give an update in the times of pandemic:…read more During Covid-19, there's a guy sitting outside and a very large sign that says "stay in your car." Obviously I missed the stay in your car sign because I'm blind but the guy informed me from a good distance that the current method of getting stuff is to call the number, pay via credit card, and they will run it out to you. This done, I got the part needed to stop hot water from flooding my basement. I probably got it slightly faster than I would have had I wandered in looking for it.

The plumbing expert named Tee was an amazing help. Very knowledgeable and gave us all the…read moreinformation we needed to put in our new sink. We will be seeking his help again in the future!

Great store to find all your home improvement items. However, I do not recommend the store to buy…read moreany items for delivery and /or installation services. Other stores will match price if you ask. If you can find someone to help, you will most likely be given bad information, put on extended hold or have to chase help around the store. If you purchase a product, appliance, door, pick it up and take it w ith you. Find your own installers. Lowe's needs to cancel the option for installation services. They should focus on the in store retail service/ online service and perfect it. I have used this location multiple times over a decade to buy items for installations. It is consistently a horrible experience. Most recently I ordered doors and after an almost a month it's been cancelled, refunded on a gift card and in the mail because a sales person put delivery charge vs install. They cancelled my order. I have to wait to get a refund on a gift card and purchase again.

So very rude! The people working here act like it's an inconvenience to have to speak to a…read morepotential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then…read moreyou might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN