The last of the real hardware stores. thank god for Hillsboro Hardware. need solid advice on a tool…read moreor project? yep. need an old chandelier re-wired? yep. enjoy interacting with people who have a job they know about? yep. go get lost in the endles, stupefying, condescending LED labyrinth of Home Depot or get back to reality. welcome home.

Best place for hardware! Helpful knowledgeable staff. You can save so much time compared to going…read moreto a big store.

We love our local Harpeth True Value on Columbia Ave. They go above and beyond with all our home…read morehardware needs, and have helped with various BIOLOGY CLASS & LAB needs over the years. In addition, they do the sweetest things for our local community, including an annual CHRISTMAS arts and crafts for children, a local dinner to say Thank You for shopping with them over the years (it was open to the public), the lovely koi pond out front that we visit regularly, and so many more ways they support our hometown. HIGHLY RECOMMEND them as the FIRST OPTION when looking for all your hardware and home needs. NOTE: We moved here during the flood in May of 2010. They and other local businesses helped so many families during that time. I've never forgotten and am still appreciative to Harpeth True Value and the others.

Today I'm shopping here for the holidays - but this place is excellent all year long. From hardware…read moresupplies to lumber, plumbing, gardening, paint, and lots of odds and ends... Harpeth True Value has it all and more. Friendly staff, fair prices, and conveniently located off Columbia Ave ( West Franklin).

This Home Depot is great. Staff is friendly and helpful when I cant find a given item. Shared some…read moregreat recommendations on a recent bathroom renovation project. Thank you :)!

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

This Lowe's is located on Mallory Lane and anchors the plaza that features a few eateries including…read morePanda Express and Cava. For the most part, this is your standard Lowe's location. Our of the big box home improvement retailers, I am a Lowe's guy through and through for a few reasons. Pricing is the first, I seem to find better deals, especially clearance deals at Lowe's. Second is service, which tends to be decent at all the stores, this one included. My office is not far from here, so anytime I need to scoop something up for a project, I do so on the way home as I pass right by traveling down Mallory. My favorite section here is the grill section. I have gotten sooooo many grill items and accessories from this Lowe's. There is always something I forget or am interested in. This location is good on stocking as well. There has never been a time where what I was after was not on the shelf. They keep the store, inside and out, in good condition and clean. Overall, solid Lowe's location that comes in clutch when needed!

Nice Loews . They have a good garden selection but not the same merchandise I saw at another . They…read morehad some nice house plants . I picked up two different varieties of pothos plants .

I am writing to express my disappointment regarding a customer service experience we had this…read moremorning at the VIP Petcare clinic inside Pet Supermarket on North Decatur Road. Yes Folks Tractor Supply owns VIP Petcare. We arrived with our two St. Bernards for their scheduled wellness services. Knowing that managing two large dogs in a crowded line can be challenging, we brought one dog inside while the other remained in the car. We had preregistered before arriving, as instructed. After waiting in line for approximately 45 minutes, with about six customers ahead of us, we finally reached the front of the line. At that point, I went to bring in our second dog. Amanda immediately and very rudely informed me that I could not do that. She then asked whether we had an appointment. I explained that we had preregistered but had never been given an appointment time. Amanda then instructed us to leave the line, return to our car, and wait for a text message before coming back inside. I asked her to explain why, after waiting in line for over 45 minutes, we were now expected to leave our place and wait elsewhere. Rather than providing a clear explanation, Amanda became rude, aggressive, and unprofessional. She stated that she was going to refuse us service because, according to her, I was not looking at her while she was speaking. At the time, I was trying to safely manage two St. Bernards in a crowded line. She repeatedly demanded that I look at her, despite the obvious challenge of handling two large dogs. I have been bringing my pets to VIP Petcare for approximately 12 to 15 years, and I have never experienced this level of discourtesy or confusion. The entire process was contradictory: we were instructed to preregister, then wait in line, and after waiting for nearly an hour, we were told to leave the line and wait for a text message because this was supposedly the "new process." If this is indeed the new procedure, I would appreciate an explanation of the purpose of preregistration and why customers are still expected to wait in line only to be told to leave it. More importantly, I hope you will address Amanda's conduct. Customers should be treated with respect, especially those who have been loyal to VIP Petcare for many years. I would appreciate a response explaining both the current check-in process and what steps will be taken regarding this incident. Thank you for your attention to this matter.

Tractor Supply has website that does not function properly, or at all, really, and hasn't for many…read moreyears!... Can't change my personal info, can't place an order, the phone # I got from their home-page says the number has been disconnected, and the complaint form on their website can NOT be filled out?... They obviously have more in-store business than they can handle and simply ignore EVRYTHIBNG online...

The only reason why it's not a 1 star is because Craig gave great customer service. So went to this…read morelocation, and I get that you are supposed to be off, and you can't leave until a job is done; I am the first person on my shift at work and typically the last to leave, so I get it. However, when it comes to the customer service industry, there is just one thing that you do, that stands before anything... Customer service! Went in for an item that they had, but in the picture, you see it was blocked off. Ms. Julie saw me and stayed up there for 15 minutes. Not saying anything to any of the customers that were needing things in the very section she had blocked off. I waned to see if she would, and she absolutely did not. Went and found Craig and he asked how long she was going to be and she said, "technically until I finish, I'm supposed to be gone already." As she comes down and moves only one side of the blockade fencing, which just so happened to still be blocking what I needed. She continued to work and ignore all customers. I politely asked if I needed to go around to get the item, and she said yes. Poor customer service was not shown by her at all. No smile or anything resembling it. Bad, days happen, I get it, but don't take it out on customers. I got what I needed at a good price. I'll try not to go back to that location if I can help it.

I wish I could give negative stars. Extremely disappointing experience with the tool rental…read moredepartment at the Antioch Home Depot. I rented a Mantis XP tiller for a gardening project, and while the employee started the engine in-store, they never actually checked that the tines worked. Once I got out to my project site with no phone service, I realized the tiller was completely unusable, the engine ran, but the tines would not spin at all. I returned the equipment 12 hours early, explained the situation calmly, and even showed multiple forms of proof/video that the machine was not functioning properly. Instead of helping resolve the issue, I was basically accused of breaking it, so I wouldn't have to pay the remaining balance, and told there was "nothing they could do." They repeatedly asked me why I didn't call and let them know that the equipment was broken. I first of all did not have service and second of all it shouldn't be my responsibility to let you know that your equipment is broken. The best offer was only 10% off for equipment I couldn't even use. The fact is, they were assuming that I didn't know how to work the machine and somewhat assuming that I had broken it. Frankly, I was offended that they would even say that when I had approached so calmly and nicely for what could've been a very normal situation I'm sure this has happened in the past. I walked in, hoping to just speak to someone and explain my experience and immediately was treated like I was up to no good and trying to scam them out of money. What made the experience worse was the lack of knowledge at every level I spoke to. I waited 30 minutes for a manager to tell me that the ground was too hard for a tiller to run, however, in the video I showed him of the tiller tines not spinning the tiller was not even touching the ground. Frankly, it was an embarrassing show of a lack of knowledge amongst so many different employees. I question how they're even able to keep their jobs. The entire situation was handled poorly from start to finish. I understand rental equipment can malfunction, but the equipment should have been properly checked before being rented out, and customers should not immediately be treated like they caused the issue. I've rented from other Home Depot locations, especially Cool Springs, and have never had an experience this frustrating

Just wow. Amazing store and employees. Hadn't been since '98. What a building and lot. Fair price…read moreon farmers fence plank. 4/4 board. 16'. Vary straight

I thought I would give an update in the times of pandemic:…read more During Covid-19, there's a guy sitting outside and a very large sign that says "stay in your car." Obviously I missed the stay in your car sign because I'm blind but the guy informed me from a good distance that the current method of getting stuff is to call the number, pay via credit card, and they will run it out to you. This done, I got the part needed to stop hot water from flooding my basement. I probably got it slightly faster than I would have had I wandered in looking for it.

The associates at this location are friendly and helpful! This location is conveniently located in…read morea shopping center with other shops and food places.

Lowe's has many good products. And their delivery service is on par with that too. But if anything…read moreneeds installing, service is atrocious! Lowe's hires a third-party to install their merchandise, and this 3rd party makes Lowe's look terrible. It has been well over a week, my item has been at their store, waiting to be picked up by the installer, and I have not once received a call from this third-party company to schedule a date for installation! And so here is where I blame Lowe's. Since purchasing this a week ago, Ive visited their store to talk with a manager, then had to call after that, and Lowe's treats it like its out of their hands, nothing they can do, even though I bought the item at Lowe's, paying for install services. Had I known they were going to pass it to another company that takes no responsibility for Lowe's customer service, I wouldn't have made the purchase. It wasn't until I was transferred to Lowe's delivery manager did I receive assistance. She called them and told me they said I am on the list to be called back and be scheduled by the end of this day. So Im writing this review 1 week in, and I've not yet been given a date that my product will be picked up at their store by their installer, and nstalled. I hope they call me this evening. So, I wanted to come back and clarify this situation. It seems that the installer was not to blame at all. I found out thru them on a three-way call to Lowes that my item was never in stock at Lowes to begin with! Even though my part showed in stock in the app, it never came into stock for a week later! It was then the installers picked it up, and made the installation. Lowes was having me believe all along it was their installer at fault.

So very rude! The people working here act like it's an inconvenience to have to speak to a…read morepotential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then…read moreyou might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN