So very rude! The people working here act like it's an inconvenience to have to speak to a potential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic. read more

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then you might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN read more

Absolutely gorgeous selection of indoor lights and outdoor patio furniture. We bought an extremely comfortable outdoor living room set from Brooke. Brooke is super knowledgeable and so helpful in offering all the styling options and their catalogues offer a huge selection of designs. Highly recommend! read more

If you're looking for lighting that's within a reasonable budget, your usual choices are Lowe's or Home Depot, or you could consign your first born child to buy lighting at Expo. Graham's lighting gives home improvement makers more options. They have a big showroom with lighting in styles from traditional to modern to art deco and craftsman revival. This is the place to come for custom lighting so if you have a lighting situation that requires custom fixtures or special accomodations, you might ask the expertise here. They can help with track lighting, up-lighting, cabinet lighting or any kind of tricky lighting. They also have an enormous special-order catalogue. read more

Graham's Living - Hardware Stores Near Me - Franklin, Tennessee

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Went to Grahams this weekend to pick out lighting for our new home build with 41 fixtures that need to be purchased. My husband and I were looking around when ( Meghan ) approached us..... she was the rudest salesperson I have ever met. This place really lacks in customer service for a high end lighting store. She spoke to my husband and I like we were beneath her standards. She asked if we were working with someone and we told her that we had been recommended to see Meghan, she said oh that's me but I only take appointments through the week and I do not do appointments on the weekend. You will have to call me, text, or email me and I can make you an appointment at my convenience and I will talk to you then, but I don't do walk-ins or appointments on Saturday. .... I'm so confused at this point because she doesn't see people on the weekend to help them with lighting choices yet, she is there on the sales floor??? We took our money and our business to Ferguson where we were treated like friends! Thanks Meghan for turning us away, I would have hated for you to work on Saturday!!This place needs to work on their customer service staff!! read more

Great selection of lighting, hardware, and outdoor patio furniture. They also have indoor pillows and decorative accessories. They also have fans for indoor and outdoor. read more

I have been a Graham lighting customer for over 8 years. I don't normally post reviews but sometimes the service is so compelling that you must write one. Customer centric service is a dying breed, and it is refreshing when you come across an organization that has sustained a culture of "client first" mentality. Ginger, the owner, has successfully created an environment which makes you feel important as a client. You get the attention, the follow-up, the flexibility, and a small business feel where the vendor goes out of their way to make things work. The business offers an immense selection of beautiful lighting options and design help as part of the process. Me and my wife are picky, but we have been so impressed with the patience, the professionalism, and most of all the "do what it takes" attitude. In this era of disappearing service standards, it's great to see that the spirit of making customers feel special is still alive. I am very impressed and know that you will be as well. read more

Went into Graham's today looking to spend money and like normal was treated like garbage with unhappy, miserable sales people. It's a shame, I end up driving another 20 mins to Ferguson where they are at least kind. I bought about 10k worth if patio furniture with them about a year ago and 3k in lights and wish I would have brought my business elsewhere. Looks like I'll be calling Ferguson to order this light. It's a shame. read more

We bought American made patio furniture and a concrete table and chairs for our upstairs lanai. Not only is the quality fabulous, but the service we received was even better. Nick is absolutely amazing! He is personable, knowledgeable of their outdoor patio lines and vendors, and walked with us through the entire process of selection, buying, and delivery. He even came out to our house to make sure the pieces complemented the space. Thank you Nick for a job well done. We will definitely be repeat customers because of his attention to detail and the quality of products he delivers. read more

Graham's Living - Hardware Stores Near Me - Franklin, Tennessee

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**Updated Review** Shortly after I left the review below, I was contacted by Randy Smith at Graham's. Communication improved greatly once Randy became involved with our issue. He was able to track down a replacement light fixture at another store and had it installed in our house within a couple weeks. The installers were top notch as well. I hate that I had to leave such a bad review at first to get some traction with Graham's, but I have to give kudos to Randy for getting involved and making things right. I'm hopeful that our situation was not typical and his staff at the Franklin store are better able to handle events such as this in the future. ---------------------------- I'm giving this review in hopes that it will be noticed by someone at Graham's. I've spoken to them several times about a replacement light fixture from a new build that has been on back order since August (it is now late November). Each time I call no one can give any answers or suggests any solutions. I called again today and was told I would be called back by end of day with an update. Again, no call back. Very frustrated. I will update this review upon conclusion of the order. read more

Disappointing experience. Ultimately what separates a showroom like this from the many (and largely less expensive) internet options that you can find is customer service. Unfortunately, they don't do that very well. In five years, this place won't exist due to their lack of understanding that. Spending $20,000 on fixtures for your house? You will be treated well. Spending less than $2,000 on a few fixtures? You will be lucky if they can even find your order (like us). We had a salesperson who was great to work with initially, but went completely MIA after the credit card had been swiped. After several other swings and misses on her end, I told her she was less than ideal to work with, and she failed to even respond to my message. How apropos. read more

Met with Anne and Tracey yesterday. They were amazing! They quickly understood what style I was looking for and they went to work. They showed me pieces on the floor as well as items in their catalog. Over a few hours we will able to purchase everything we needed for a large home. They were patient and brought up things to consider that I wouldn't have thought of! They made something that could have been stressful, fun! read more

I highly recommend going to Graham's For outdoor furniture. Nic Harpe works with the outdoor furnishings. He had about 15 different lines to choose from. He was wonderful about really listening to what we wanted for our back porch and he got us exactly what we wanted! He even helped us put it together with pillows and an outdoor fire table. We absolutely love our furniture! You will not go wrong doing business with Nic. I suggest calling for an appointment unless you just want to look at their displays. read more

Decent selection although some of the stuff is weird looking you would never buy in a million years but the real problem here are the prices. I love shopping lighting stores can't stand the big box junk so I was hoping for something good here but the prices are just so ridiculously overpriced it's just not a place you would buy just browse. It's stores like this they put themselves out of business and this is why the Internet is killing everybody because prices are just too high and you can find the stuff elsewhere for a lot cheaper. read more

Love Grahams. Have used them multiple times & always had a great experience. Any issues that arise (as typically do with most things in life), are taken care of quickly & willingly. Love, love, love Grahams. read more

Their problem is customer service. And it's a BIG problem. My wife and I were recently building a new house and our builder had us work directly with all of his subcontractors to select our finishes. Out of the half-dozen subs, Grahams was the absolute worst. To make a very long story short, their employee Ginger (who i think has been there for a LONG time) is rude and very difficult to communicate with. My biggest complaint (PM me if you need to hear the full story) was that Ginger said she did not know how to use e-mail--she claimed that she e-mailed a quote request that we never receive, but that we might not have gotten it because she didn't add the "dot com" to the end of our email addresses. She seriously asked me over the phone, if all e-mails end in "dot com." I just laughed. That speaks to either ignorance or she was covering a lie, and I don't know which is worse. Also, we were told that Graham's Lighting would come out to our new house for a warranty check (which all of the other subcontractors did, but not Grahams), which is too bad since their electrician(s) made several errors that we've had to correct out of pocket. Seriously, I have too many problems with Graham's to go into here--I only wish I could give zero stars. We ended up ordering several of the fixtures Graham's picked for us from Overstock.com for less money just to give Graham's Lighting as little of our business as possible. read more

Basically, just out and out rude employees. No one offered to help me and when I asked for help, I felt like an interruption. I was told that unless I had purchased the fixtures from them, they couldn't help me order replacement globes. Although, they have books of them. read more

Went in looking for a specific bulb. They had to call for a sales person and when she arrived she didn't even pretend to act like she wanted to help. I won't be back! read more

Took an extra month to get my order in. Every time I called they referred me to some sales person who didn't return calls. When I went to pick it up, they couldn't find it for some time, the. They brought me a box that had been opened!After some research, I found the same exact lighting elsewhere for hundreds less and they had it in stock. I was ripped off. read more

As I sit here, very aggravated with Grahams Lighting, I am more than amused after reading other reviews on this company. They sound like mine. For example one reviewer says "Basically, just out and out rude employees. No one offered to help me and when I asked for help, I felt like an interruption." But I did get "help"...from a sales person who was just to good to help me with a $500.00 purchase. And, she would not let me take a brochure home to show my wife. She said "we don't have many and our sales reps need them." In the end, that was a good thing because like Mike H., who saved money by going elsewhere, I saved $150.00 by going online to the manufacturers' website. So, thank you Grahams salesperson for driving me away. :) You are not the only game in town. read more

Simply put the place was overpriced, they had a very small selection and the employees were rude. I found someone else to take my hard earned money. read more

I came in to look at just one light. I loved the selection in the store. Great wide range of choices. I was asked by three different people if I needed help. I worked with Ginger and she returned my call in a timely manner. I was very pleased with the entire process. I highly recommend this store if you want perfect high quality lighting without the big box store selection. read more

Our builder used Graham's. Sales people were somewhat nice and pretty helpful but that came after they knew we would be buying from them. We went in before and were pretty much ignored. The problem is 6 months into living here i have lights that don't work properly, one that fell off the celing in my daughters room. I ended up missing a fan for my office that we had picked but was never on the list. A front porch light has a bulb that constantly unscrews itself. They are NOT cheap either. I can sit at home and look on the internet and pick lights for an entire house cheaper and easier than what happened in there. read more

The salesman was condescending and unhelpful for starters. I purchased costly light fixtures from this place and called them to confirm they had 2 particular replacement light bulbs. When I arrived at the Franklin, Tennessee store the man told me that he did not have the bulbs. You would think that he would have offered to located the bulbs to fit the costly light fixtures I bought from them. It's not rocket science. read more