I will always try to support a smaller business before going to a mega store, until today. I was…read morespeaking with an associate name Mike about possible parts that could work for my project at hand, while I was in the middle of speaking to him he answered the phone on his belt and began to help the customer calling in, going so far as to completely turn his back to me. There was no please hold to whomeverwas on the phone, no telling me it would be a moment, just left me standing there a bit dumbfounded. It was beyond rude and absolutely atrocious customer service. I walked away shaking my head as he carried on his phone conversation. Since this location obviously isn't concerned with customers that are actually in the building I'm sure I can find other stores that will. Shame on you Ace, do better.

This store should be a teaching/training store. Their customer service is outstanding. I went in…read moreearlier tonight with 3 hammers that I needed help with. I was fortunate enough to interact with an employee named Joshua. He was exemplary. He took the time to examine my problems and, in the end, fixed them all. His attitude, outlook, and willingness to help was greatly appreciated. Keep up the good job, Joshua!!!!

Stopped in to see the new store. I just needed 4 small stainless steel washers and wanted to see…read morewhat type of selection they had. Staff was exceptionally pleasant and very personable. When the heard what I needed they walked be to the aisle and pointed them out, then bagged and labeled my small purchase for me. When the gentleman heard it was my first visit he invited me to look around and left me alone to browse without being bothered. I'm impressed with the selection of things here, better in some departments than even what you will find at a big box store. The prices are competitive with ACE and so much worth not going near Gunbarrel! Checking out they offered me a glass of iced tea and bag of popcorn. Very impressed with the staff, the store, and the service. Highly recommended and definitely is one of my new go-to-first places.

Love coming here. Personal service you get as soon as you arrive in the door. They've got…read moreeverything you can possibly need.

awesome service from Donna. Great help with problem solving on outside hose bib repair.read more

The store is currently under construction. It was nice that the employees knew where everything…read morewas. Everything is in a new hidden location. Despite the annoyance of construction, they filled my needs politely. I did have to point out to the register person that she was charging me more than what the sign stated. She went to read the sign and adjusted the price.

i had a horrible experience with the manager larry or terry he was rude and tried to rush me out…read morewhen i wasnt ready and he talked to his employees awful. i wont be shopping there again.

A+ customer service wether I get help from the seasonal students or the very knowledgeable owners…read more This is a "Do it Best," organized hardware store so if they don't have what you need you can use this link to order anything to have delivered to your home or to the store, https://eastridge.doitbest.com/ . They carry heavy duty equipment of all qualities, so ask. A lot of my trips here are to pick through the deals they run regularly, it helps me use imagination when getting my to do list to done. The can cut glass and keys, and most other things to. I have never in 10 years seen or smelled a mess here. They offer quality knives and ladders too. Sometimes I just visit to see what they got in new like gardening related items including yard stones. I ordered a birdbath online and had it delivered to the store. Very timely and they had it labeled well, I was in and out.

I have been going to this Tractor Supply since they opened. I went there today for a ceiling hook…read moreto hang a flower pot. I can go in there for a ceiling hook, pet food, garden tools, and even home decor and find what I'm looking for! They're never out of stock on the items they carry, and they are always competitive with their prices. The employees are always super friendly, and I am always greeted as soon as I enter the store. I have never had any of their employees be less than very pleasant and very helpful. The store is less than 3 miles from my house. So it's super convenient to run down there for my bird seed for my feeders or guinea fowl food for our guinea. It's so much better than going into Walmart and having to walk a mile to get everything I need because of the store being so big. Tractor Supply offers those same things in a smaller area and with customer service that can't be beat!

As an avid DIYer, I like wandering around in this store. The people who work here are also very…read morefriendly. The downside is the place seems more expensive than the big box stores, but the plus is it is practically next door for me. This is my go-to place for birdseed.

The precious employee in the framing department was kind enough to help me. The individuals at the…read morefront desk were too involved with their own conversations to even notice when I literally waved them down for help. (Aka no acknowledgement or anything at all) I needed envelopes and cardstock and while I found an okay selection of cardstock, the customer service turned me off. They didn't even notice I left my basket at the front with several items. No greeting, no thanks for coming, just chatting amongst themselves. Bye yall.

Outstanding professional customer service!! I called Michaels Chattanooga TN location to inquire…read moreabout a specific frame which I saw online, but it was out of stock. Haley, a member of the management team in this store, spoke with me and tried to locate the frame. She was extremely knowledgeable and tried to help me find the item so that I could order it online. Unfortunately, the item was in fact out of stock, but Haley was fantastic with outstanding customer service!!! She did some research and provided me with a number of similar frames which were beautiful. Thank you very much!!!

The Friendliest Staff Around!…read more This place wins my award for the friendliest staff around Ringgold GA! The staff is usually pretty helpful too in locating the things you need. Super clean store with lots of things you need to keep a household running smoothly. They carry Stihl products too which is great. This place even smells good. All in all a good little store!

This location is up the road from me and we've gone a few times. Today was our last. There was a…read moresale sign 25% off flowering cherry's tree's. We found one we liked off to the side $129.99. I asked my husband to double check the one we wanted was on sale. He was rudely told no and when he was walking away the cashier was laughing at him with another cashier. I stopped buying anything right then and there. We had close to $2000 in our cart and instead went to the Barn Nursery. Will never go to any ace hardware again.

This was my first time visiting electronic express. I left the store not believing the experience I…read morejust had in this day and time. I am now the proud owner of a new washer; drier and dishwasher, if it were not for an outstanding sales manager I would have likely left with a washer only. This gentleman identifies as VJ (I think it stands for "Very Just"). I can unequivocally say I had a great shopping experience, in all fairness, I must mention the manager, he made himself known by interjecting his supporting opinions as VJ and I reviewed my options. Electronic Express of Chattanooga will be my "Go To" store from now on. Thank for giving me a truly memorable experience.

If I could give Electronic Express zero stars, I would. My mother purchased a Samsung stove from…read morethis company that turns on without anyone intentionally using it. The knobs do not lock, and simply brushing or bumping against them while passing by can turn the stove on. This is an extremely dangerous safety hazard, especially if a child walks past it. This is not a hypothetical concern. The stove actually turned on and caused a fire that burned and damaged my mother's cabinetry. My parents are both older adults, with my father being considerably advanced in age, which makes leaving this dangerous appliance in their home even more concerning. They should not have to live in fear that accidentally brushing against their stove could cause another fire. This is now my mother's second attempt to have the stove repaired. Electronic Express promised to provide new safety-locking knobs to prevent this from happening again, but an entire month has passed, and they still have not delivered or installed them. Instead of replacing this dangerous stove, they have left my parents with an appliance they cannot safely use. When I called the store, I spoke with the manager, Jamie. Considering that this Samsung stove caused an actual fire inside my parents' home, I expected concern, urgency, and accountability. Instead, he was rude, disrespectful, dismissive, and tried to pass me off to another department rather than helping resolve the problem. A stove that turns on when someone merely brushes against it is a serious fire hazard, not a minor repair issue. Electronic Express has shown that it does not stand behind the products it sells or take responsibility when something goes dangerously wrong. Samsung also needs to stand behind its product and address this serious safety issue. After an actual fire, damage to their cabinetry, two attempts to have the stove repaired, and a month of waiting for promised safety parts, my parents deserve a replacement stove, not more excuses and disrespect. I strongly caution anyone against purchasing a Samsung appliance from Electronic Express if this is how both companies respond when a product becomes a danger inside a customer's home.