Great customer service. Due to the supply chain shortages, staff went the extra mile to call other…read moreSherwin-Williams stores to try to locate paint for me! They were extremely helpful and answered all my questions. I would definitely recommend this shop and will be back for all my painting needs.

From the owner: Your local Sherwin-Williams Paint Store in Chattanooga, TN, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

awesome service from Donna. Great help with problem solving on outside hose bib repair.read more

The store is currently under construction. It was nice that the employees knew where everything…read morewas. Everything is in a new hidden location. Despite the annoyance of construction, they filled my needs politely. I did have to point out to the register person that she was charging me more than what the sign stated. She went to read the sign and adjusted the price.

i had a horrible experience with the manager larry or terry he was rude and tried to rush me out…read morewhen i wasnt ready and he talked to his employees awful. i wont be shopping there again.

A+ customer service wether I get help from the seasonal students or the very knowledgeable owners…read more This is a "Do it Best," organized hardware store so if they don't have what you need you can use this link to order anything to have delivered to your home or to the store, https://eastridge.doitbest.com/ . They carry heavy duty equipment of all qualities, so ask. A lot of my trips here are to pick through the deals they run regularly, it helps me use imagination when getting my to do list to done. The can cut glass and keys, and most other things to. I have never in 10 years seen or smelled a mess here. They offer quality knives and ladders too. Sometimes I just visit to see what they got in new like gardening related items including yard stones. I ordered a birdbath online and had it delivered to the store. Very timely and they had it labeled well, I was in and out.

Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN