Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN

Northern tool co is located just off I 75 at exit number 7. This is another store I would have…read morenever known was here if it wasn't for Yelp. It is in a newer up to date building. I think it more of a men's store in respect to someone who likes to do it your self. Some of items they have are; tillers, pressure washers, trailers, shredders, lawn mowers, industrial fans, work boots, shovels, tool boxes,hoses, tillers, and replacement engines. I also saw some small cultivators in here.

This location is located at the Bonnie Oak exit of I-75 across from the City Cafe, making it a…read moreconvenient stop for the "in a hurry" needs that crop up during a work day. When an employee drops the only 3/4-inch drive 2.5" inch socket on the job-site into an 8' chilled water holding tank, and you've gotta finish maintenance within the hour, Northern is there! Northern is large enough for a decent inventory, yet small enough to navigate without a GPS. They've got the basics, covering maintenance items for gasoline engines, trailer supplies, pneumatic tools and accessories, basic PEP, and seasonal items, such as tillers and wood stoves or inserts. I do HATE that the Bargain Bin extends the length of the rear of the center isles, forcing a walk-around, should one forget and try to access the rear of the store from certain areas. The tool section is a 'plus'. Same for trailer needs and accessories. (Balls, lifts, lights, tires, wheels). Need a sidewalk attachment for your pressure sprayer? You'll find it here. The staff are helpful, yet non-obtrusive; a plus if one happens to be mentally working out the logistics of a particular task. Parking is ample, be ye towing a trailer, or driving the family steed! If you need a non-specialty tool or part, and live (or work) nearby, give Northern Tool a try.

I was having a crazy day! Two graduations running from school to school! Today was my fourth…read moregraduation this week and then I lost my house key! Had to get keys made at the last minute! Mr Mike came to our rescue made two keys and let my granddaughter talk him to death Now the part that had me out my mind is that I had to take the key off my husband keychain while he was sleeping ! I made it back home in time for him to go to work without noticing his key was missing! Thanks Mr. Mike for the time and the help ! Congratulations again on your first granddaughter I hope she doesn't talk you to death like my granddaughter did

Should have known better than to go to Lowe's because the CS is so bad. THAT IS MANAGEMENT's FAULT…read morebut my daughter is very sick and needed a dishwasher. I specifically said I want a dishwasher that is IN HOUSE (if you say in stock Lowe's will twist the meaning). I was told it was and all they had to do was contact the installer. Four days later I call to check status and was told it was on order. When I explained my order I was told by the SAME person who sold it to me "well, we just tell people it's in stock but it really has to be ordered." CUSTOMER SERVICE BEGINS WITH MANAGEMENT! LOWES CEO SHOULD BE FIRED! I WILL NEVER SHOP AT LOWES AGAIN AND I WILL PASS MY STORY ON TO WHOMEVER WILL LISTEN! THIS STORE IS THE EPITOME OF LIBERALISM!

The workers are always helpful and the managers are always super nice and helpful. The only thing I…read morewish was better is when asking for a workers help they take a little longer than I'd like. The store is very clean and they are very pet friendly.

I love this location and to me the staff is super helpful. I had a 10% off coupon this weekend and…read morehad trouble getting it to go through but the customer service rep was very helpful and worked it out so I could still get the discount. She was very nice. Otherwise the store in general is well stocked and in a great location.

The service was impeccable! The product selection was what I thought I needed, turned out it was…read morethe wrong product calculated on my end so the value of my dollar went far with easy return process. THE BEST PART of this store is hands down, Misses Too Sweet, the friendly kitty keeping the store clear of unwanted critters. Our property management company will frequent this Elder's location for the great management, associates and Misses Too Sweet. Any franchise that fosters a stray like they have receives an A+ rating in my book on character and respect.

I came into the store and needed a specific trailer plug and they did not have it in stock. They…read morewere kind enough to order them for me and I had what I needed in no time. Big thanks to the Matt at Elders Ace Hardware of Brainerd.

Wanted to give a shoutout to their Manager Leroy. I recently purchased a mower from him and the…read moreprocess was a breeze. He made sure I was well taken care of and satisfied with my purchase. His communication was great and was always happy to help with whatever I needed.

The sell all kinds and sorts of things here. If you own your home with land, then this store is…read morefor you. Here's why. They have rear time tillers, lawn mowers, and weed eaters by Cub Cadet. Cub Cadet is an upper high end brand name that sells quality items and machinery. You can get customer service here unlike other places because it is not that real busy yet you can find somebody that is willing to help you that is knowledgeable, They also sell small engines, high quality air tanks, boots, and other items. This is a definite recommended store for locals.

I stopped in looking for supplies for a weekend project and was pleasantly surprised by how helpful…read morethe staff was. An associate took the time to answer my questions and even walked me to the aisle instead of just pointing me in the right direction. The store was clean, well organized, and had everything I needed. Great customer service.

Great service and a very friendly atmosphere. Prices are comparable to the big box stores but you…read moreactually get help from knowledgeable staff!

I started woodworking as a hobby. Woodcraft of Chattanooga has helped me to develop a passion for…read morethe craft. The staff has always been extremely helpful and friendly. Some of them even know me by name. The prices are fair. I've never felt like I was price gouged. They even have deals on used items and scrap wood. I stop in often to rummage through both. I highly recommend this store if you're doing any woodworking.

From the owner: We are a full line retailer of woodworking power tools, hand tools, supplies and we teach classes.read more

My experience with Boaters Plus was about average, until I needed to return items The return policy…read moreis unfavorable (with restocking). I had to email them for and request a return shipping address (they have two TN-based addresses, between the invoice and website). Most importantly, after two months I am still waiting for a credit. There has been little communication from them I had to email them for acknowledgement of return receipt. I have followed up twice for my credit. Still waiting.... If you go out on a limb with these guys, hope that you don't need to return any items.

From the owner: Boating Suppliesread more