The staff at Dallas Bay Ace are awesome! They know where everything is and how to help resolve…read moreyour problems. A few days ago I made a purchase at Ace that could have been made at a much larger store, but chose to purchase from Ace because of their excellent service and because they are local. Great store.

When you ask someone if they need help and they say no, I don't think the right thing to do is to…read morelaugh in their face. I wish I could've gotten the name of the guy who did because it was so rude it just made me not want to shop there anymore. I just walked right back out. I understand their job is to ask if we need help with anything but I don't feel as if I should be laughed at when I say no. Feels like that is something yall should work on.

Recently went in the order a screen door. Sam was very helpful, professional, and personal. .read more

Late review that was lost in my edits from 2020. I…read morepurchased kitchen cabinets from home Depot and today I tried to return the pieces of extra trim that were not used. Since I purchase these through a contractor I did not have a receipt nor did I have any knowledge of which home Depot they were ordered from, however I did have an order number from home Depot. I went to my nearest home Depot , Northgate, which is 20 minutes away from my home only to be told that I could not return the five pieces of trim because they were not ordered from that specific home Depot and asked me to drive about 45 minutes to a home Depot that is out of my way. I asked to speak to a manager to see if there was any way that he can make an exception because I just drove 20 minutes and did not want to drive another 45 minutes to a home Depot out of of the way. I asked to speak to a manager however the customer service was hesitant to call them. The assistant manager Noah came after a few minutes I explained my situation and gave him my order number. he said that he found the order but could not refund my money because it was not purchased at that specific store. I don't understand how home Depot could pride themselves on customer service when they are refusing to refund something that was purchased from their company and then asking their customers to go out of their way and spend more time and money during the pandemic. I purchased from HD because of the fair prices and customer service, but on this day I was disappointed to say the least. I have met the store manager before this incident and I believe he would have made an exception in this case not only because it's the right thing to do but because I believe he would have remembered me when I advise him of one of his employees spitting on the exit floor of the store exit threshold while the employee was counting the people exiting next to the line of people waiting to enter. I haven't had an issue with this location since this incident and continue to visit.

If you're a DIY type tackling a task that requires a specialised tool, you've three options:…read morepurchase a high quality tool made for multiple use cycles, find a rental tool, or purchase a functional lower-quality tool that will basically last as long as your task. Why purchase an expensive tool for a single use? And often rental tools simply don't work properly. I find that should I need a particular tool for a one-time or a seldom-use task, it makes sense to purchase a "second-tier" quality level item from a vendor such as Harbour Freight. It performs the task, and doesn't tie up excessive funds sitting on a shelf for ages, waiting for its next use. You'll find a wide range of tools of various quality levels here, even some of the familiar 'name brands'. This store is a good source for various accessories for material handling, trailering, lighting, and storage. This location, in the old Pruets Food Town building, is easily accessible from Hixson Pike thanks to a red light with a left turn signal. The parking lot is roomy enough for trailers and larger vehicles with plenty of room for turnabouts, and is level and well marked. The building entrance has no curb, making for easy roll-in or roll out! The staff is helpful, the isles clean and well-lighted. Unlike the big-box hardware stores, one can dart in, find what is needed and be back 'on task' as quick as Bob's Your Uncle! Okay, Harbour isn't a source for heirloom tools, but it should be on a DIY list to fill the niches for your at-home shop.

I showed up at the store on a Thursday evening 5 minutes before they close at 8:00pm and the…read moreoutside doors were locked but the inside doors were open and all the lights were on. No employees were visible inside. I knocked and called but no one answered. I just needed one item, very disappointed.

Lowe's must think their customers are bodybuilders or robots. I had to wrestle 14 bags of 50lb sand…read moreonto a cart, push it across the parking lot, and then somehow load it into my truck--all by myself. Not a single employee offered help. The cart wobbled like it was about to implode the whole time. If your idea of customer service is "good luck, human," congratulations, Lowe's--you nailed it

The person at customer service was extremely rude when she answered the phone and then immediately…read morehung up when she told me to hold for a moment. I called the appliance center at least three times on a 12 hr period... it just rang and rang and rang. No one ever answered, but that was preferable to having to deal with that rude customer service person. Very gruff. Staff should be trained better. Beautiful selection in the garden center and the store is generally neat and clean and has some great products. Some of the employees, especially some of the older ones, are extremely friendly and helpful.

This store offers a wide selection of products and the guys on the staff have a "Yes, sir"…read moreattitude; customers should be just as respectful.

Everytime I walk into this location someone is there to greet me and help me find what I need, I…read moreappreciate this greatly! The stock is always well maintained and I always leave with what I need. Prices can be a little more than your other chains, depending on what your purchasing, but at least you don't have to drive off the mountain to get something quickly.

These guys have the worst customer service of any company I have ever used. They are regularly…read moreincredibly rude to customers. Unfortunately they often are the only place in town for certain parts so I guess they can afford to act that way. This is especially true for the parts devision. The owner needs to fire everyone that works there.

Though they have some things that are hard to find, one of the clerks was rude and didn't want to…read moreanswer my questions about the different features of the chain saws. I saw one I liked but will take my business elsewhere.