The staff at Dallas Bay Ace are awesome! They know where everything is and how to help resolve…read moreyour problems. A few days ago I made a purchase at Ace that could have been made at a much larger store, but chose to purchase from Ace because of their excellent service and because they are local. Great store.

When you ask someone if they need help and they say no, I don't think the right thing to do is to…read morelaugh in their face. I wish I could've gotten the name of the guy who did because it was so rude it just made me not want to shop there anymore. I just walked right back out. I understand their job is to ask if we need help with anything but I don't feel as if I should be laughed at when I say no. Feels like that is something yall should work on.

Ryobi Reconditioned Tools...Just an FYI when buying reconditioned tools, WHEN THEY BREAK you will…read morehave to get in the car and drive to a service center to drop it off and show them a receipt. In my case that means driving 1hours+ each direction to drop it off and another 1+hours each direction to pick it up. I bought reconditioned Carbon Fiber 40V string trimer 2/17/25 it appears carbon fiber shaft is broken. Ryobi will not replace it or pay for shipping the defective tool for repair. Buyer Beware...RYOBI RECONDITIONED TOOLS...ask for service center information before buying. #ryobi tools # Direct Tools

I usually buy all my home improvement project supplies at 'Homie Depot' or Lowe's. Of course, I…read morenever miss the garden section since I am such a lover of flowers and plants. We recently moved, and I converted the front hall closet into a pantry since the kitchen didn't have one. The room I converted was attached to the kitchen, so it made more sense to be a pantry instead of a coat closet. I'm not sure why the complex didn't just convert it themselves. They tend not to want to spend any money on upgrades, but I did ask. The room sizes in apartments here in Tennessee are smaller than what I am accustomed to, so utilizing every inch of space in an efficient way is essential. I wanted to accomplish making an efficient space with shelves, hooks, and bins, and doing it by making the conversion temporary. I did not want to have to 'put it back' so to speak when I moved out. Mission accomplished. So I chose several of these cool black wire 3-shelf goodies which came in a box that was VERY lightweight to carry. I'm not very handy when it comes to assembling anything [especially IKEA furniture lol], but these shelving units were a cinch. There were even YouTube videos showing the complete assembly done by several YouTubers. There are many more larger sizes to choose from, but this one worked so well, and was manageable for me. I bought one more to use against the end of the kitchen cabinets and it looks very modern. I use this one to house decorative kitchen pieces and frequently-used items. With the already-existing shelf in the closet, these worked out perfectly for what I needed to store, as well as it freeing up space in the limited amount of cabinets in the kitchen. Actually, I got quite good at assembling these. So good that I ended up buying several more of these units for my huuuuuugeeeeee walk-in closet!

Worst customer service ever. Attempted to buy a specific engine for a very specific task, needed…read moreone from the top shelf, employee argued with me about having to get it off the top shelf.....

If you're a DIY type tackling a task that requires a specialised tool, you've three options:…read morepurchase a high quality tool made for multiple use cycles, find a rental tool, or purchase a functional lower-quality tool that will basically last as long as your task. Why purchase an expensive tool for a single use? And often rental tools simply don't work properly. I find that should I need a particular tool for a one-time or a seldom-use task, it makes sense to purchase a "second-tier" quality level item from a vendor such as Harbour Freight. It performs the task, and doesn't tie up excessive funds sitting on a shelf for ages, waiting for its next use. You'll find a wide range of tools of various quality levels here, even some of the familiar 'name brands'. This store is a good source for various accessories for material handling, trailering, lighting, and storage. This location, in the old Pruets Food Town building, is easily accessible from Hixson Pike thanks to a red light with a left turn signal. The parking lot is roomy enough for trailers and larger vehicles with plenty of room for turnabouts, and is level and well marked. The building entrance has no curb, making for easy roll-in or roll out! The staff is helpful, the isles clean and well-lighted. Unlike the big-box hardware stores, one can dart in, find what is needed and be back 'on task' as quick as Bob's Your Uncle! Okay, Harbour isn't a source for heirloom tools, but it should be on a DIY list to fill the niches for your at-home shop.

Lowe's must think their customers are bodybuilders or robots. I had to wrestle 14 bags of 50lb sand…read moreonto a cart, push it across the parking lot, and then somehow load it into my truck--all by myself. Not a single employee offered help. The cart wobbled like it was about to implode the whole time. If your idea of customer service is "good luck, human," congratulations, Lowe's--you nailed it

The person at customer service was extremely rude when she answered the phone and then immediately…read morehung up when she told me to hold for a moment. I called the appliance center at least three times on a 12 hr period... it just rang and rang and rang. No one ever answered, but that was preferable to having to deal with that rude customer service person. Very gruff. Staff should be trained better. Beautiful selection in the garden center and the store is generally neat and clean and has some great products. Some of the employees, especially some of the older ones, are extremely friendly and helpful.

This store offers a wide selection of products and the guys on the staff have a "Yes, sir"…read moreattitude; customers should be just as respectful.

Everytime I walk into this location someone is there to greet me and help me find what I need, I…read moreappreciate this greatly! The stock is always well maintained and I always leave with what I need. Prices can be a little more than your other chains, depending on what your purchasing, but at least you don't have to drive off the mountain to get something quickly.

These guys have the worst customer service of any company I have ever used. They are regularly…read moreincredibly rude to customers. Unfortunately they often are the only place in town for certain parts so I guess they can afford to act that way. This is especially true for the parts devision. The owner needs to fire everyone that works there.

Though they have some things that are hard to find, one of the clerks was rude and didn't want to…read moreanswer my questions about the different features of the chain saws. I saw one I liked but will take my business elsewhere.