I would not do business with anyone else! This is the second time I have used Chattanooga Granite…read moreand Marble for two separate houses. Both times the quality of work I have received has been excellent! They are always pleasant. In fact, they rushed to meet my deadline. They sincerely wanted to make me happy. Service has long been a lost art in our society and when it is discovered in a company, loyalty is the result. I am loyal to Chattanooga Granite and Marble. I am constantly telling others to use them. Another reason, and I might say a very important one, that I use them is the uniqueness of their stone. You might be able to find average stone in the home improvement stores, but you cannot find the beauty and the uniqueness of a stone offered by Chattanooga Granite and Marble. You can bring your own template and lay it on the stone and see what your project will look like! Try to do that at the everyday home stores. One of the projects we used them for was HUGE counter height island that seats seven. After installation I saw that it was perfect and for a perfectionist like me that's saying a lot. I had brought them a sink I had picked up at an auction, and they observed a scratch on it. They called me! I went and looked and decided not to use it. Most places would just install it and never say a word. They care. I am not a relative, a friend or a connection in anyway. I am a customer, and a very pleased one. Scott and Carol Whitney

Beautiful variety by Chattanooga Granite & Marble. I highly recommend them to help transform your…read morespace into your dreams

I am very pleased with every step of the process. I found high quality products at very affordable…read moreprices. We planned to order carpet online from a wholesaler to get more affordable prices than a local box store could offer. I explored many different companies websites and I like Hank's Carpet's website the best. I appreciated the fact that the website listed carpet quality specifications and data (like face weight) for each product. I could get a sense of the quality before ordering a sample. Samples are free, easy to order, and were delivered pretty quickly. Samples were a standard size, perhaps 6x6 inches. I ended up working with Hank himself and appreciated his concise and to the point manner. It was easy and efficient to place an order over the phone. Because we weren't local and were looking to save some money on shipping we opted to pick up the carpet roll and pad from a shipping terminal. Hank's Carpet ships all across the country. I hadn't done anything like that before so Hank explained the process and provided me with the shipping company's contact information in case I had more questions the day of pickup. It all went smoothly. I had a question about the product after delivery and Hank promptly investigated the question and got back to me with a detailed response. It was nice to feel like a valued customer. He did not brush off my question. I appreciated the clarification and am very satisfied with both the carpet pad and carpet itself. Thank you to Hank and all the staff at Hank's Carpet!

Just had carpeting done upstairs this last week. It took them two days and they complained about…read morehow it wasn't their job to take the drawers out of the chester drawers among other things. They was going to leave the job unfinished if a friend of mine hadn't stepped in and told them that they couldn't leave it like that for another week since my mom would had to stay at the local motel during that time which she couldn't have done. I had to pick up after them when they left the first night where they left scraps and thier trash in the house. When I asked them to run the vacuum cleaner to remove the scraps of carpet left behind after the job was done. They refused and said that it was my job to do that. They did move the furniture back in the house.

The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat…read more There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call

I had a granite countertop installed and, unfortunately, the experience ended on a disappointing…read morenote. The initial installation could not be completed because the sink was cutout incorrectly. To their credit, customer service was great, and they corrected the issue. After the countertops were installed, I noticed the sealant was uneven, and they again responded promptly and sent someone out to fix it. I genuinely appreciated how both of those issues were handled. However, my experience took a much more concerning turn afterward. I discovered that one of my security cameras had been moved and was no longer facing my door. Footage from another camera also appeared to show a teenager tapping on my garage door window, seemingly to check whether it was secured. I sent the videos to my sales associate, who said she would pass them along to management. After having to follow up myself, the response I received was that they weren't sure why the camera had been moved because there was no reason to move it, and that the individuals involved had been spoken to. I understand that mistakes can happen, and I appreciated the customer service I received with the countertop issues. However, when something happens on your property that raises security concerns, I believe it deserves more than a delayed response relayed through a sales associate. In my opinion, a phone call directly from the manager, acknowledging what happened and offering a sincere apology, would have been appropriate. The quality of customer service during the initial problems gave me confidence in the company, which made the lack of direct communication and accountability afterward especially disappointing. The countertop issues were corrected, but the way the security concerns were handled left a lasting negative impression. Good customer service is not just about fixing installation mistakes; it is also about how a company responds when something more serious happens.

I love five below! It's a great store to pick up fun things for yourself or as gifts. Everything in…read morethe store, you guessed it, is $5 or less! They have pretty much everything you might want from home decor, health and beauty, food and candy, art supplies, toys, clothes, greeting cards. I could go on and on. They also will carry seasonal stuff which is fun. On my last visit I got a popsicle float for our pool! $5! Every store I'vbe visited has always been clean and well maintained. The staff are friendly and helpful. This particular store has new self check out which is nice.

Thank you! Love my new carpet! Brandi was very helpful with our selection. She answered all my…read morequestions.

We had our gold oak hardwood refinished. We had wood that was original and pre finished hardwood…read more You can't tell the difference at all now. They were able to sand on the pre finished so the little groove is gone. They are all smooth and beautiful now. They were so pleasant to work with.

I called Urban Horticulture Supply after finding them on Down to Earth's website (Down to Earth…read moreprovides organic fertilizers for your every need). I spoke with Rob on the phone on Friday & dropped in on Saturday to pick up fruit tree food. Rob was so friendly & helpful on the phone, asking me about my needs. In response to his helpful & friendly interaction on the phone, I asked about some other issues (Japanese beetles & pruning) that I was imminently facing (the beetles will be coming in June). Rob (is amazing) & Allison (another in house genius at UHS) have completely won me over. They are kindred souls who freely share their knowledge but do not hesitate to smile & tap out when you tread on ground that they have not worked. I love people that are willing to say, "I don't have experience in that area." I picked up some other items that I didn't know I needed when I dropped in. I love small businesses & I love good & kind people. Urban Horticulture Supply is my new go-to place for the best information & products & a happiness recharge. Their seeds & seedlings are priced well & I am confident that they will bring a fantastic harvest!

Tonight is the coldest night of the year and we woke up to the power out. Some kindling and a…read morecouple of pieces of seasoned oak and it may be very cold outside, but we're warm inside. Our Vermont Castings stove is a wonder. It looks great, provides clean heat and on a morning like this, RELIABLE.

My elderly parents were concerned because the pilot light would not come on in their gas fireplace…read more I recommended my parents call this company after doing some online research. Today my mom reported that a technician named David came to their house and in less than 5 minutes discovered that they did not understand how to light the pilot light. The gas logs are new to them. He helped them change the batteries to the remote and explained how to maintain the logs. Not only was he on time and polite, he didn't even charge them for the service call. I am extremely grateful and highly recommend them based on this great experience.

Amazing company definitely 5 stars . I dropped in just for pride cing info bought 3 walk in showers…read moreand new countertops in granite right away. The work they do is fast and amazing they even threw in some extras for free. Highly recommend them. Very happy with their work.