Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN

Employees are always available and helpful! The new store is awesome with tons of selections. We…read morelove their plants!

Nice and helpful and very clean store and nice ppl to help you find what you need and a a double…read morebonus they have free popcorn and it's delicious

I stopped in looking for supplies for a weekend project and was pleasantly surprised by how helpful…read morethe staff was. An associate took the time to answer my questions and even walked me to the aisle instead of just pointing me in the right direction. The store was clean, well organized, and had everything I needed. Great customer service.

Great service and a very friendly atmosphere. Prices are comparable to the big box stores but you…read moreactually get help from knowledgeable staff!

America's Gardens Nursery Caileen and Nick made the entire…read moresearch for the exact plant species and cultivated varieties easy, enjoyable, and effective. My garden will thrive with these two on my side. Their expertise and warmth are all the reason I need for returning as a loyal customer. Compared to the "big store garden centers" where staff know little to nothing about watering the plants, these experts at America's Garden can confidently recommend plants and alternatives for the challenging locations in your yard and the best effect in the landscape. Their greenhouses and store are a wealth of plants, unique gifts, and gardening tools/accessories that solve every facet of gardening and landscaping outdoors and in. Horticulture is their passion, and this fine team earns all my business. Stephen Mills, former Assoc. Prof Horticulture, USDA Cooperative Extension

We have shopped here several times and love the local, neighborhood vibe. They have consistently…read moregreat customer care, and are very knowledgeable. They are always our first choice for beautiful plants and accessories.

Wanted to give a shoutout to their Manager Leroy. I recently purchased a mower from him and the…read moreprocess was a breeze. He made sure I was well taken care of and satisfied with my purchase. His communication was great and was always happy to help with whatever I needed.

The sell all kinds and sorts of things here. If you own your home with land, then this store is…read morefor you. Here's why. They have rear time tillers, lawn mowers, and weed eaters by Cub Cadet. Cub Cadet is an upper high end brand name that sells quality items and machinery. You can get customer service here unlike other places because it is not that real busy yet you can find somebody that is willing to help you that is knowledgeable, They also sell small engines, high quality air tanks, boots, and other items. This is a definite recommended store for locals.

The service was impeccable! The product selection was what I thought I needed, turned out it was…read morethe wrong product calculated on my end so the value of my dollar went far with easy return process. THE BEST PART of this store is hands down, Misses Too Sweet, the friendly kitty keeping the store clear of unwanted critters. Our property management company will frequent this Elder's location for the great management, associates and Misses Too Sweet. Any franchise that fosters a stray like they have receives an A+ rating in my book on character and respect.

I came into the store and needed a specific trailer plug and they did not have it in stock. They…read morewere kind enough to order them for me and I had what I needed in no time. Big thanks to the Matt at Elders Ace Hardware of Brainerd.

This store offers a wide selection of products and the guys on the staff have a "Yes, sir"…read moreattitude; customers should be just as respectful.

How this hardware store manages to be not only a quaint venue, but also be the requisite great…read moresupplier of hardware items is most likely due to it's location on top of Walden Town. We went mainly for a nice drive to pick up PPE supplies. We ended up browsing a lovely outside section of plants. They had herbs, bushes, and some flowers. The hardware store is small, clean, friendly and all-around economically priced. It's nice to have a local hardware store, as opposed to having to always shop at the big box stores. I find huge warehouses incredibly uncomfortable to shop at, simply because they are too large, yet never have what you need, or are looking for. Your friendly and small hardware store is a welcome and appreciated business.

I called twice asking about an item in inventory. Each time they confirmed they had it at a price…read morejust shy of $300. I asked if they would text or email me a photo since it would be large so I would know how large of a truck I would need to rent and to drive all the way there. Each time they took my information and stated they would immediately. Neither time did they follow through. Horrible and dishonest customer service.

I have been going to this plant nursery for many years. They always have a great selection of…read moretrees, shrubs, perennials, annuals and house plants. I always find at least 1 plant I have to take home! Friendly sales and nursery staff.