i had a horrible experience with the manager larry or terry he was rude and tried to rush me out…read morewhen i wasnt ready and he talked to his employees awful. i wont be shopping there again.

A+ customer service wether I get help from the seasonal students or the very knowledgeable owners…read more This is a "Do it Best," organized hardware store so if they don't have what you need you can use this link to order anything to have delivered to your home or to the store, https://eastridge.doitbest.com/ . They carry heavy duty equipment of all qualities, so ask. A lot of my trips here are to pick through the deals they run regularly, it helps me use imagination when getting my to do list to done. The can cut glass and keys, and most other things to. I have never in 10 years seen or smelled a mess here. They offer quality knives and ladders too. Sometimes I just visit to see what they got in new like gardening related items including yard stones. I ordered a birdbath online and had it delivered to the store. Very timely and they had it labeled well, I was in and out.

Greeted but the employee became a know it all. From gender bashing to rudeness. We were literally…read moreset back on our heels. Maybe she was having an off day but we will not be back to this Ace. We will drive over the mountain to the other one. Maybe the employees are less aggressive and won't attempt to explain how we should do things her way. Offensive demeanor and totally out of line. Good luck Ace if you continue to hire rude and aggressive employees. We will probably make a complaint to the owner as well. They did not have what we needed and the value was more than we wanted to pay on top of an employee completely out of line.

One of the smaller Ace's I've been to. Staff is always nice and the store seems to be clean and…read moreeasy to find items. They don't have the best selection of specialty items, so if you're looking for esthetic home pieces to buy while picking up bird food or screws, plan to go elsewhere.

Everybody's always eager to help out and they all know what they are doing they always have what I…read moreneed original price and I enjoy that better than going to Lowe's

This place is a joke. They do not honor the ACE Hardware return policy because "they are…read moreindividually owned" and because "they don't sell enough" according to the manager lady with the tear drop tattoo. Keeping it classy in East TN!

Love this store. Workers always helpfull and know whEre everything is and can help you find it…read more I'll always go back to this store!

The service was impeccable! The product selection was what I thought I needed, turned out it was…read morethe wrong product calculated on my end so the value of my dollar went far with easy return process. THE BEST PART of this store is hands down, Misses Too Sweet, the friendly kitty keeping the store clear of unwanted critters. Our property management company will frequent this Elder's location for the great management, associates and Misses Too Sweet. Any franchise that fosters a stray like they have receives an A+ rating in my book on character and respect.

I have never loved - or even liked - a hardware store until now. It's perfect. Incredible…read moreselection, reasonable prices. Every time I go in, I notice more beauty than the last time. The shelves are stocked and with intention. I normally wouldn't comment on this, but it's so noticeable. The people are amazing and seem genuinely happy to be there. Everyone I've interacted with has been friendly and the employees I needed help from were warm, invested, and beyond helpful. And the nursery... It's perfect. So much beauty, so much care. We've brought home several gorgeous, healthy plants. It's so nice being in this store that we frequently find reasons to buy from them. My husband said that Ace was "built on a single screw". It really shows here.

I purchased several healthy perennials last year from Ace on highway 58 and I was so excited to…read moresee them in my planters this year. They did not come back. Sadly it's not the first time. Several years ago I did the same thing. I bought bushes and a few plants at that time After twice now, I won't buy any more there. My son in law goes to the Barn Nursery and has had great success. So, I will go there from now on. Besides, Ace is too high. If you need something quick it's fine but I can go elsewhere and get things cheaper and the quality is just as good.

Shout to the nice guy who helped me (I'm just a girl) with some router outlet!! He made my visit…read morevery rememberable! Please don't let his kindness go unappreciated! He was the best hospitality I've seen!

Rude people!!! In…read morethe store hunting around for a product, and pass at least 4 different store associates and no one offers assistance. I see a manager, Brenda, and walk up to her. In the middle of my question, another customer walks up. She stops listening to me, and asked the other customer if she could help her. I'm like no, this just didn't happen. When I finally get to ask for a product, I'm told it's upfront somewhere in a bin. I search and finally locate the bin in my own, but now there's no pricing. I take a sample to the checkout line and start asking the cashier for a price. Brenda now comes up front, and interrupted me once again, and says they are out back. Or small bags on an aisle. Now for another search mission. Finally found it. Back to the checkout with now one register and 7 people in line. Finally when I am 2 away, another cash register opens. Cashier asks if I want a bag for my goods. Of course I do, but since she asked such a dumb question, I carry my 3 items on my chest to my car. Service assistance hit the rock bottom at this store.

Great store. Awesome staff. Great selection of items. Love this spot to shop. Always a pleasant…read moreexperience.

This store should be a teaching/training store. Their customer service is outstanding. I went in…read moreearlier tonight with 3 hammers that I needed help with. I was fortunate enough to interact with an employee named Joshua. He was exemplary. He took the time to examine my problems and, in the end, fixed them all. His attitude, outlook, and willingness to help was greatly appreciated. Keep up the good job, Joshua!!!!

I will always try to support a smaller business before going to a mega store, until today. I was…read morespeaking with an associate name Mike about possible parts that could work for my project at hand, while I was in the middle of speaking to him he answered the phone on his belt and began to help the customer calling in, going so far as to completely turn his back to me. There was no please hold to whomeverwas on the phone, no telling me it would be a moment, just left me standing there a bit dumbfounded. It was beyond rude and absolutely atrocious customer service. I walked away shaking my head as he carried on his phone conversation. Since this location obviously isn't concerned with customers that are actually in the building I'm sure I can find other stores that will. Shame on you Ace, do better.