Customer service here is great. When I was there to buy some products to stain a door they were…read morevery helpful with suggestions. And today an order I placed at Ace.com got messed up because part of my order was cancelled and the employees at this store took the time to straighten it out. They went above and beyond.

Very expensive, staff are not very helpful. Went to buy a broom after looking on line, found one of…read moreless quality and was more expensive then the good one I found online. Just go to the Ace on cermak and you'll get what you need. Besides the manager Tony is always helpful and will find you what you need when in doubt.

Super helpful people there!! They helped with quantities of paint I needed and all the other…read morethings I needed to complete my painting project

Will not be going into this business ever again. I walked in Sunday morning, not a soul in the…read moreparking lot and only one person inside the store. I was immediately greeted with attitude. I asked for what I needed and was answered with more attitude. At that point I decided to take my business to Home Depot. This place is dead most if not all of the time. Not sure who they think they are but I'm more than happy to take my business elsewhere.

If you want to get a round around, hire Casey. if you want excuses, hire Casey. There is great…read morechance your job will be incomplete and your deposit missing. Hinsdale please don't get fooled by a "nice guy". Looks like I am not the only victim he has preyed upon from reading the new reviews. I have called and texted but believe my number has been blocked as I can use other phone numbers to leave messages. I hope we can work this through before upcoming litigation is started. $5500 is a lot of money to be ignored.

Southtown Interiors (Hinsdale, IL) vice president was very accommodating until he received my full…read morepre-payment for materials and installation of window treatments and vinyl wallcovering. After receiving the full payment amount, he requested two additional payments for portions of the same project for which he claimed he "forgot" to charge for in his original/undetailed quote. Again, payments were issued to them even though my post payments cost comparison with other similar vendors indicated Southtown Interiors substantially overcharged me. A month later, he delivered wallcovering material and attempted to install some but the quality of the install was so bad, we had him and his installer stop work. He blamed the wallcovering material as defective and has since indicated he filed a claim with the wallcovering manufacturer for material replacement. Since then, no further work has been completed by Southtown Interiors in spite of my repeated inquiries over the past couple of months that only result in new new excuses for endless delays in issuing appropriate refunds as requested, delivering/installing window treatments, etc. In summary, Southtown Interiors took my money and I received almost nothing in return aside from a multi-months long runaround so now I am intending to file a lawsuit against them to get my money back.

Ohhhh, the paints are perfect for today's look. Remodeling is never easy when it comes to home…read moredecor, but I can say that Sherwin-Williams makes it so much more easier. If you like a color at your home and would like to match it up, all you have to do is bring in a sample of that color and they will match it up perfectly with this state of the art machine that not only picks up the color but will print out the label on the colors used and will store it there. So if you ever never that color but no longer have the swatch, just let them know and they will show you the colors you used in the past. I find this to be an awesome idea and I have already used this concept a few times. This time coming in I needed a dove gray but didn't have the swatch so they just looked through my account (name and address, LOL) and BAMM! I had my perfectly matched color with no problems. I do have to say though that I know prices go up everywhere but their prices have gone up a lot more then I remember. I guess you are paying for quality though as if your paint didn't take the first time, they will give you another gallon to make sure it covers. Hmmm, but still the price has got me a little baffled and gives me the forced rating of only a 3. Quality wise its really good, but price wise it hurts just a tad to pay almost $60 for a galloon of great paint, I may settle for mediocre paint next time. Nah, I really like the quality so I will be back.

Had a great experience here with staff - specifically Abigail! She was super helpful in showing me…read morehow to match colors to a photo I had. She answered all my questions and shared knowledge regarding paint quality and finishes.

The gentleman who waited on me was friendly and very thorough in explaining what my options were…read moreand what I needed. So much so, that I was able to change out my tub shower/tub faucet without a hitch!

Everyone who works here is very helpful. They will always get you right to what you're looking for.read more

I had an excellent experience with this painter. The work was done with great attention to detail,…read moreclean lines, and a very professional finish. They showed up on time, communicated clearly throughout the job, and kept the workspace neat and organized from start to finish. Thank You!

Gary and his crew are excellent painters. He kept us informed about what was being done. They…read morewere always on time and painted our rooms exactly the way we requested. Everything they painted is perfect and they make sure everything is put back when they are finished. We highly recommend Gary's Painting and Decorating.

We were looking for quotes for painting our main level, we ended up receiving 7 quotes in total,…read moreand Derrick was by far the knowledgeable, reasonable and accommodating of all of them! We wanted to convert the honey oak trim to a solid color and they understood the process entirely! His team met all of their deadlines and work entirely flexible with our schedule. If you're looking to hire painters, look no further!

In looking for a company to paint the trim of the outside of our home, we were referred to…read morePreferred Painting. 03/04/24 Received quote/contract with details - some details standard and some specific to our job. We have a ranch home, our paint job excludes door, garage door and shutters, includes only wood trim. 03/06/24 Issued check for $500.00 deposit to secure job 04/25/24 Deposit check was cashed While the weather prolonged the start of our job, Preferred Painting failed to touch base with us. My husband had to reach out and find out when we were going to be 'on the schedule'. We had finally reached a point where we were told the power washing would be done, it may be Thurs, July 25th or Friday, July 26th. That changed to Friday, possibly Sat. Friday, July 26th at nearly 6:00 PM Abraham arrived to power wash. 06/26/24 power washing of the trim was done, completed in less than an hour and a half. The siding was NOT power-washed even though we agreed to the extra charge for it to be done. We were told the crew would be at our home at 7:00 AM the next morning to start painting. 06/27/24 one guy showed up by 7:00 AM, a second guy showed up a couple hours later and Abraham a number of hours after that. Painting started, but job not finished. Before leaving, Abraham informed my husband that a second coat of paint was needed in certain areas of the trim, as more paint came off during prepping and scraping than anticipated, and there may be an additional charge. Derrick then texted and advised us of the additional charge. The amount specified seemed high. I presented some facts to Derrick, about the situation and his crew, and asked him to consider the same when adding the additional fee. I was not asking him to not charge us, I was asking him to consider all that had already happened when coming up with the amount of the additional charge. Derrick stated the amount he told us is his standard amount and since we were at an impasse, he would have his guys come back to drop off the paint and we could finish the job ourselves. My husband then talked more with Derrick, they came to an agreement on an additional cost and Derrick confirmed Preferred Painting would be completing the job they started. Derrick reached back out and shared his appreciation of the talk. Rain again caused delay. 07/30/24 we were notified that another job had to be finished over the next couple of days so the crew would be back on Friday. 08/02/24 Abraham and another guy arrived by 7:00 AM. It was clear that Derrick had spoken with his crew, as Abraham was rude and unprofessional. The guys were gone around 9:00 AM. Abraham did not confirm that additional work was to be done or that the job had been completed. Abraham did NOT do a final walk through, he did not advise me they were leaving - they simply left a can of leftover paint at the front door and disappeared. From our experience with Preferred Painting, the contract is a mere formality and not truly followed. The standard portion of the agreement requests that someone be home at the start of the job for walk through before the work begins, and at the end of the job for a walk through to confirm completion. In checking the job, we found some areas that were very poorly done. Derrick was notified of his crew simply leaving and was sent some pictures of the unacceptable work. We asked Derrick to come check the result. 08/06/24 Derrick came to walk through; we pointed out that the power washing had not been done as it should have been done (entire home). We also pointed out the areas of the trim where work was not completed. Derrick agreed to have his guys come back to finish up. Derrick also agreed to credit us a portion of the charge for the power washing as it was not completed as expected. 08/09/24 Followed up with Derrick to find out when someone was going to complete our paint job. He informed us that Abraham was working in the city and finishing Monday. Here we are again, being delayed for a different job. 08/13/24 Derrick informed us he will be sending out another one of his guys. 08/20/24 Derrick confirmed Jose will be coming to finish painting on 08/21/24. 08/21/24 Jose showed up on time, assessed all that needed to be done and completed the job. Jose was friendly and thorough, he also confirmed completion of the painting. Walk through was completed and final payment was issued. No one has control of the weather, but the fact that our job was put on hold so the crew can complete other jobs was not understood. Preferred Painting left us to believe that we were less important than their other jobs. Derrick reached out to confirm completion and apologized for the delays. While the end result is satisfactory, it was discouraging that we were not valued as a customer.

This place always has the best customer service. Super personable. They give me good advice and…read moreseem to know about color/design. Quality of paint never fails either. I'll be back for all my paints needs or maybe to just hang out w the employees.

Everyone that works here is always so pleasant. They do have a lot of contractors coming in and out…read moreof here but for a novice like me they never make me feel stupid. They're always very helpful and answer any questions that I have. I've been in here multiple times and I've always had fantastic service.

All our holidays will be lit! Love this investment and very happy for the work that was done!…read more Customer service is on point with communication.

Trimlight was very professional . They walked us through the installation , turned out better then…read morewe expected