Review for HomeGoods - Laurel, MD (August 25, 2025, 12:30 PM)…read more
My experience at the Laurel, MD HomeGoods on Monday, August 25th at 12:30 PM was shockingly poor. I was assisted by the Assistant Store Manager, Veda, whose rude, dismissive, and unprofessional behavior was appalling. As a loyal HomeGoods customer who spent $600-$800 at this location the prior week and over $1,000 at nearby locations, I was stunned by the lack of basic courtesy.
From the start, Veda offered no greeting and carried an annoyed, impatient attitude. I came in to return four items with a valid receipt, but instead of helping, she immediately looked for reasons to deny my return. She repeatedly stated: "The description is not for these items," and when I asked her to clarify, she refused, saying: "I'm not going to tell you that" and "I don't have to." This is completely unlike any other HomeGoods experience I've had, where employees clearly explain receipt discrepancies and process returns efficiently.
When processing the remaining two items, Veda again checked the system and incorrectly claimed one item was not on my receipt. When I corrected her, she responded only with a dismissive "Oh." She even attempted to break open a sealed box to inspect its contents, despite the box clearly being unopened. The entire interaction was unnecessarily hostile, rushed, and unprofessional.
I later called another HomeGoods location. The manager there reviewed the department numbers, confirmed the items matched, and processed my return immediately, highlighting the stark contrast in customer service. Before driving 45 minutes, I returned to Laurel to ask Veda for her full name and title. Again, she was dismissive, refusing to provide complete information and saying: "You are the one with the nasty attitude. I do not care how much money you spent at this location."
This behavior reflects poorly on both Veda and the store's management. Good customer service requires patience, communication, and a willingness to resolve legitimate issues - all of which were completely absent. I contacted HomeGoods Customer Service the following day; the representative apologized, documented my complaint, and promised a call from store or regional management within 24 - 48 hours. As of September 3, 2025, I have received zero follow-up.
It is alarming that this is not an isolated incident; multiple reviews confirm Veda has treated other customers similarly. Laurel HomeGoods management should understand that experiences like this drive away loyal customers. I deserve a formal apology, but I will never return to this location and will actively discourage clients from shopping there.
This is a clear reminder that good customer service is not optional - it is essential for maintaining trust, loyalty, and a positive reputation. Buyer beware: I gave Laurel HomeGoods time to address my concerns, but they failed. Check the reviews - Veda is a recurring problem, and management seems unbothered by her behavior.