Was offered help and I used it! Was looking for paint and all the supplies that goes with it…read more Young man was very knowledgeable about what I needed. I liked the June sale the store was having, too.

I have been to 3 locations (and spoken to more), and this one is by far the WORST. Customer…read moreservice is terrible here. They don't care about helping you at all, nor are they competent. All other locations do their best to get you the best value and to help save you time, but here they really just don't give a *beep*. One example is that they did not have enough single cans of primer for my project, so I had to find out on my own where to go/what to do since I needed it in a few days and ordering at their store would take too long. When I got home, I called another the Bainbridge location. They did not have enough either but looked up a place that did. That location unfortunately could not honor the retail sale price since they were a commercial location, but they did call 4 other stores for me to help me out!

Since the stores are only offering curbside pickup, I had a lot of help choosing paint and stain on…read morethe phone. The person was very knowledgeable about the products. I chose builders white semi-gloss exterior paint to do door frames. For the porch glider I wanted a stain, and I told her the color I was wanting--a burgundy. When I arrived the employee came out with a lot of shades of burgundy stain samples. I chose one and she went in to mix the color. Fortunately, everything I wanted was 30% off, and I had a 10% coupon from online. I gave her my credit card, and she brought out everything. The addresses of the stores are confusing on the website, and HQ should fix them. This is the Chagrin Falls Store. The store on Aurora Road is the Bainbridge store. Employees at both stores, because I went to the wrong store, said customers every day get the stores mixed up due to the website. I would think this is an easy fix for IT.

Since purchasing our home this past winter, we've become a regular shopper at Sherwin Williams…read more There are two locations I travel to but this one is my favorite. It is very clean always, tons of help, and a great location. Each employee I've worked with have been patient with me as I try to make a decision on a color and they also helped me decide if I wanted to wallpaper in the future or not (they have wonderful wallpaper choices too that many don't know about). The service is great here but be aware since it is a popular location, it tends to be crowded but they do their best to keep the line moving. Go in the mornings or mid afternoon. During rush hour seems to be the busiest. The reason I am giving this four stars and not five is that I called in the morning to ask a few questions about getting paint for the outside of our house for touch up. When I asked if I should get Satin or Flat and what is normally used, the person on the phone said "Ma'am, I do not know, it is not my call, it's your house" in a very annoyed voice after I asked three questions before hand trying to figure it out. I understand it is early in the morning, but they are open and I would expect great service like I always have but I explained to the man on the phone that I apologize for pushing his buttons and I'll take my business somewhere else. I was very disappointed with the above interaction I had with the sales associate because I have always had a great experience there where the associates and managers were always very helpful and always lended a hand in helping me find exactly what I am looking for. I really hope the man I spoke to has a better day and treats his next customers with more respect. Other than that one instance, great store with some very nice employees.

Jonathan was a great sales rep! He went completely out of his way to help me with my complicated…read moretransaction. My experience here compared to Solon (which I rated 1 star) was night and day. Not only did he dig through the system to find my previous transaction (which was not an easy feat), he was patient and offered to do more. He also was interested in learning how things work (like I mentioned, this was not a straightforward transaction). He and his coworker mentioned that training is done on-site, and the service here is a real testament to this location's management. If you have a choice between going to Solon and Woodmere, go to Woodmere!

Stopped in for the first time a few weeks ago. Being my first time in, I was not impressed. No warm…read moregreeting, No one told me the perks or benefits of buying Sherwin-Williams paint. No one went out of their way to help me or acknowledged my presence. I bought 2 cans of Sherwin-Williams paint with me and the gentleman who took care of me acted like he didn't know how he was going to color match the paint. No one gave suggestions or explained the differences in the paint. I thought I was doing the right thing by going to the paint experts. I was wrong. The paint didn't even match up. Honestly, I could have done the same thing at Lowe's. I reached out to corporate to share my experience and they gave me a district manager's number. I called left him a message and no return call.

I had purchased lids for my buckets at the akron location these lids are even listed on website and…read moreeven though I had the receipt they refused to let me return them at this location and the staff were very rude and repeatedly told me they didn't care when I would state that i had the receipt and even said good for you we are not returning them and said it wasn't their fault that the akron location sold me something they shouldn't have saying they never saw the lids before he also said he didnt at any of the four locations he apparently worked at very dissatisfied and disappointed... smh ‍

The service here is great, and it's the nicest looking store of the 3 locations I've been to. The…read morepeople here do their best to help customers not only in selecting products but also in getting you the most value. They are more than competent (which is more than I can say for the workers at the Solon location that can't handle a simple return where you literally just scan the receipt and product) and go above and beyond to make sure they do right by you. Everyone that I have dealt with (Mike, Carly, and Nick) were super warm and helpful. Go here and you will be in good hands.

The team at Sherwin-Williams Hudson, OH are fantastic. Gunnar, Matt, Chris, and Megan provide…read moregreat service! I love working with them. Doug Bowser

They are very knowledgeable about paint projects and incredibly friendly. They always make sure you…read moreget the best deals and work really hard to get what you need to get the job done.

Always a good experience. The staff is very helpful explaining products for my…read moreprojects...differences in paints, brushes, tape, anything you need to paint or stain. You can take home lots of colors of paint swatches. Before you go always go online and look for a coupon. There is often a 25% off coupon. If you need a stir stick, or opener ask for them.

From the owner: Your local Sherwin-Williams Paint Store in Richmond Hts, OH, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Went into the store to get some paint and the guy there was rude! Sticking to Home Depot!read more

This is a helpful and organized store. The associates provide good direction and they are friendly.read more

My husband and I have been customers for years. when needed they always have been helpful and we…read morelove their match color service. The only thing I would suggest the company is to sell sample sizes, trying new colors and having to pay for a quart can be very expensive.

Stopped in for the first time a few weeks ago. Being my first time in, I was not impressed. No warm…read moregreeting, No one told me the perks or benefits of buying Sherwin-Williams paint. No one went out of their way to help me or acknowledged my presence. I bought 2 cans of Sherwin-Williams paint with me and the gentleman who took care of me acted like he didn't know how he was going to color match the paint. No one gave suggestions or explained the differences in the paint. I thought I was doing the right thing by going to the paint experts. I was wrong. The paint didn't even match up. Honestly, I could have done the same thing at Lowe's. I reached out to corporate to share my experience and they gave me a district manager's number. I called left him a message and no return call

When it comes to paints, there is no better company than Sherwin-Williams. I say that as a former…read moreinterior/exterior painter. I've tried others--Sherwin-Williams is heads above all other paints out there. The paint offered is top notch, with no- and low-VOC options readily available. Plus, I have yet to be steered wrong, or even to be displeased with the service given by the staff. This goes for this location, as well as two others in Tucson, and elsewhere across this country. They simply seem to find people who care about their product and their customer base. That all said, expect to pay more than you would buying paint at Home Depot. Nevertheless, you get what you pay for. Also, if you plan early and keep your eyes open, you will find sales occur quite frequently. I just bought 4 gallons this weekend and other supplies, getting 30% the whole deal. This location has a great selection of anything and everything you need to start a painting project on the interior or exterior of your property. They also have paint sprayers for rent or purchase. Throw in the good, central location and you have yourself a winner. One final bit of advice--set up an account! Really! It's free and they keep records of all the different tints and types of paint that you purchase. This is really handy when you return needing some touch up paint. Also, it might just be me, but it seems like setting up the account makes the staff appreciate your business that much more.

From the owner: Your local Sherwin-Williams Paint Store in Garfield Hts, OH, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Tyler and Parker were the 2 men who was at the paint shop. Excellent customer service and very…read moreinformitive. I really appreciate what help they gave me. Melinda J Sotet

I've been a Sherwin-Williams customer for many many years until today. I can't tell you how much…read moremoney I have spent over the years but my most recent experience at the Brecksville, OH location has forced me (and everyone else I can tell) to look elsewhere. I had an old trim paint from another manufacturer (the only non Sherrington-Williams paint I still had) and wanted to have my trim paint also to be from SW. My wife took it in to be color matched; it didn't come out well so we chalked it up as a loss and figured we would have to go with another paint. I returned to the Brecksville store to see if there was another way to get a match and the associate informed me that they had the exact color in their data base which replicated the other manufacturer's color. I was pretty happy and bought another gallon of ProClassic ($53 on sale!). Go home, painted the trim, and it was not a match. So a couple days later I return to the store and told the same associate that it wasn't the same color. He recommended using an unmixed white that would look really nice (not sure why they didn't recommend this earlier). Anyway, he shakes the can and then informs me he can't take the paint back that they mixed using their data base! I understand the first gallon that we tried to color match but the second gallon was using their formula which was supposed to match the other manufacture's paint exactly. I recently purchased a new home that will need a lot of painting; it won't be SW paint because of poor customer service. Too bad because the paint is good but there are a lot of other options out there. I always liked SW because they have a local community feel when you go in, but it looks like they have lost their way.