I've been a Sherwin-Williams customer for many many years until today. I can't tell you how much money I have spent over the years but my most recent experience at the Brecksville, OH location has forced me (and everyone else I can tell) to look elsewhere. I had an old trim paint from another manufacturer (the only non Sherrington-Williams paint I still had) and wanted to have my trim paint also to be from SW. My wife took it in to be color matched; it didn't come out well so we chalked it up as a loss and figured we would have to go with another paint.
I returned to the Brecksville store to see if there was another way to get a match and the associate informed me that they had the exact color in their data base which replicated the other manufacturer's color. I was pretty happy and bought another gallon of ProClassic ($53 on sale!). Go home, painted the trim, and it was not a match. So a couple days later I return to the store and told the same associate that it wasn't the same color. He recommended using an unmixed white that would look really nice (not sure why they didn't recommend this earlier). Anyway, he shakes the can and then informs me he can't take the paint back that they mixed using their data base! I understand the first gallon that we tried to color match but the second gallon was using their formula which was supposed to match the other manufacture's paint exactly.
I recently purchased a new home that will need a lot of painting; it won't be SW paint because of poor customer service. Too bad because the paint is good but there are a lot of other options out there. I always liked SW because they have a local community feel when you go in, but it looks like they have lost their way. read more
