Returning Customer. Every time I've gone I've gotten nothing but wonderful service. Kristien is amazing. She was so helpful funny and informative. I met her when I had my ankle surgery over a year ago and I'm glad that she's still there. I recommended them then and I will still recommend them today. read more

Within the past 6 months have been told by 2 different health care providers that what they were recommending could be bought on Amazon. I asked: what about Sheridan Surgical? they didn't know. This company is so much better than amazon! for starters, it's a local business, keeping local people employed and the money stays local. The employees are all well-trained so they know their stock (which is amazing in its variety), and take the time to help you with your particular issue. In one instance, their price was less than it was on amazon and i walked out the door with what I needed without having to wait for a delivery. I ddnt bother checking amazon for the other item. Spread the word to your health care providers and keep a local business thriving! read more

Came here for supplies and devices, staffs are patient, knowledgeable and very helpful. Money well spent!

It has come to my attention that Sheridan Surgical was not the seller in this transaction. I'm retracting my last statement blaming Sheridan Surgical for being the seller. Apologizes. read more

As we wanted to tour Frank Lloyd Wright's Martin House, which would involve me doing some walking, we stopped by Sheridan Surgical to purchase a handicapped walker. As we had phoned in advance, they knew exactly who we were when we arrived and gave us a warm greeting upon entry. I was really impressed with the place. Their good inventory covered everything. They showed me the walker I wanted, and I was stunned. The price is only $79.00. I had looked at the exact same walker at a medical supply outlet in Fort Lauderdale and it was priced at $129.00. I know things tend to be more costly in Fort Lauderdale than in the Buffalo area, but this big difference was ridiculous. So, my hats off to Sheridan Surgical, and a Yelp Five Stars to you. read more

See all

Dean, at Sheridan Surgical, is the best!!! I cannot express how much his kindness, compassion and work ethic helped bring ease to a stressful health need. Within one day, Dean came to my house and installed a very sturdy ramp that was needed on a very short notice. Thank you, again, Dean!! read more

Today was my first experience with Sheridan and I was over joyed! I purchased my Bruno chairlift in '22 but when that store closed I could not find anyone that would come clear out here to help us. Craig, the serviceman, was polite, thorough, informative and the bill was a pleasant surprise! I am just beyond thankful! read more

Sheridan surgical is not only a place for medical supplies but also has a service dept that makes house calls for anyone who has a problem with power chairs. I called and made an appointment with them and they fit my client in their schedule that was conducive to her needs as well as mine. Even though it's standard for 4 hour windows of time for most businesses, I can understand that some diagnostic issues can cause time delays... When they did arrive, I had the most professional and polite as well as knowledgeable gentleman- his name was Dean - show up and within 45 minutes he had diagnosed, and fixed the issues with the wheelchair. The best part of it was it cost a $75 svc charge and cost of parts that were on point and fair. It's not the first time I've used them and I can wholeheartedly recommend them for all my yelp friends and family. read more

We have consistently the BEST experiences at Sheridan Surgical Supplies store. The staff is efficient, friendly and knowledgeable. They go the extra mile to make sure you get the perfect fit etc We would not shop anywhere else. Dean,the owner, his wife and staff helped us tremendously when our car broke down in their parking lot. We were treated royally until the tow truck came. Thank you for your kindness. Your customer service is extraordinary!!! . read more

Thanks to a fellow Yelper I found just what I needed to relieve my foot/arch pain (plantar fasciitis). The power-step full length orthopedic shoe inserts immediately provided support and pain relief. At $38 pair you can afford to buy another pair to for another closed shoe you often wear. Sure beats "custom" orthotics that easily run over $1000 elsewhere. Try these first before going that expensive route. Great, friendly, customer service. Alex helped me find the size I needed. He also showed me some other products for the wrist/hand that I might buy in the future. My family has often bought medical products from Sheridan Surgical for years. Canes, walkers, medicated lotions, Chux pads. They also have larger items like motorized scooters, adjustable hospital beds. They run your insurance so you know what your out of pocket will be if not fully covered. read more

See all

I recently had to have my wife's scooter repaired and I waited in the waiting room for 1hour and 45 minutes. I witnessed how all of the employees were interacting with customers. They were all very compassionate, caring and helpful to all. Craig was awesome repairing the scooter and keeping me informed! I also have 3 chairlifts at home, and they are always there to help when service is needed. read more

I'm 31 weeks pregnant with my first and experiencing severe feet, ankle and calf swelling. Sarah went above and beyond to work with me to get the (apparently rare) 30-40 thigh high compression socks my dr prescribed. My weird proportions (kid size feet but athletic dancer thighs) made it even harder. Sarah made sure to make me feel better in my fragile puffy state and getting me what I needed including checking with a co worker on the best brand for my size and needs. She explained how to use them etc. as they're VERY heavy compression. They ended up being a perfect fit and a huge relief from the pressure I've been feeling due to the swelling. read more

Ive used the services of Sheridan Surgical many times over the years for various family members. Never expecting to use them for myself. Nevertheless, I was in need of a mobility scooter and was able to rent one over a few months during the summer at Sheridan Surgical, which has the best prices/deal in WNY. Many places don't like to rent scooters and the ones that do charge exorbitant prices. Well, Tyler was a God-send, he let me drive the scooter around and get a feel of it and fortunately I was able to purchase my own 5 months later with his advice and expertise. I bought a dozen Tim Horton donuts and coffee for the staff to show my appreciation. They're the BEST!!! read more

We have used Sheridan Surgical as a primary medical care store for 2 generations. Staff is extremely knowledgeable and MOST importantly they work to understand your challenges and needs. I have consistently witnessed the staff being very honest and offering a suggestion to a client recommending a better solution with sensitivity. Paul was excellent to assist us with information, feature and the best recliner for us. Every recommendation was communicated on why we should consider a particular chair with NO pressure. Given all the information, it was totally our decision. After a few weeks, we returned to the store with a concern and immediately Paul assured us they can send service to resolve our concerns. Yes the store can be busy & at times there is a wait BUT the knowledge and expertise of the numerous service lines of products is worth EVERY moment. We have never felt rushed so if we have to wait a short time that is totally worth every minute. Honestly I would never consider going anywhere else for medical needs. read more

Doing business at Sheridan Surgical was a very easy going and comfortable experience....The staff is excellent and Knowledgable....they have a large supply of medical equipment and give wonderful one on one care... read more

Outrageously perfect. I needed compression stocking and I am very, very overweight. Ginger and Alex were extraordinary. I was so hopeless about my medical problems with blood flow and extreme pain from bulging varicose veins. Very, very, very kind and so so compassionate. Truly good people. All the staff try so hard to find solutions. 9 years ago Sheridan Surgical installed a chair lift in our house. The service was outstanding. The product went way, way beyond our expectations. Alex helped me with numerous phone calls. Both Ginger and Alex truly !!! went the extra mile. If you are looking for outstanding service, knowledgeable, helpful staff with great products go to Sheridan Surgical. You will be glad you did. It is not an exaggeration to to say Alex and Ginger are miraculous people. A really, really, really satisfied customer. - moe roos read more

Informative sales staff. helpful and effective read more

Sheridan Surgical - View from wait area - Medical Supplies Near Me - Buffalo, New York

I'm surprised I'm the first to write a review here, but then I am also surprised to find myself here. I just learned this place exists about 2 months ago, and this was my first actual trip there. So, for starters, I went to this location, but I think there are two of them. Perhaps next time I'll try the other one, seems to be close by this one. But this time this location sufficed. First, coming from Bailey and Main, this is an easy parking lot to pull into, and there does seem to be some parking, although it was pretty busy and one more car and I would not have gotten a spot. Not sure everyone was in Sheridan Surgical, but when I walked in it was indeed pretty busy. I sort of wandered for a moment or two until someone asked if I needed help, which I did, its a large space and not clearly marked. I was looking for a specific thing and the woman knew exactly where it was and gave me two options. I liked that. I will be back to buy the actual item sometime soon, after researching a little to figure out which exactly makes the most sense. I did find something else though, and have already installed it and so far, seems good. I wandered around after making my purchase to see what else they have. Its a big place and they carry all sorts of things I did not even know existed. But, they also carry things I am aware of, like bandages, hydrogen peroxide, icy hot patches etc., which were not the cheapest I have seen. But this is not a drug store, and that's likely why. They have cushions for people who have trouble sitting. They have aids to get out of a car. They have compression items. They have "stand up straight" things for men and women, large and small, tall and short. They have tons of types of walking sticks/canes. Seemed to have a ton of different wheelchair options. Various different foot injury related things from casts to open shoes etc. If you need something for someone who is recovering from an operation or injury, or someone with some mobility issues, this is likely a good place to start looking for supplies to help them. Insurance may cover some things, and I think if you are lucky and have independent health you may get alot covered. But I'd get a prescription from the Dr just to see if you can get some costs covered if you are there for a real medically documented reason. There seem to be alot of staff here to help people out, which is great. read more

Sheridan Surgical - Medical Supplies Near Me - Buffalo, New York

Sheridan Surgical can meet your needs from cane, compression stockings. Walkers and life chairs. Dean and Gretchen along with their entire staff treat their customers as though they are family and you don't leave the store without them feeling they have met our needs. They need to give lectures to other companies about customer service. We wouldn't go anywhere else for our medical needs read more

I thank the staff's kindness to me on 1/11/20. I've had a lot on my plate recently & it was nice to be treated with respect, kindness and compassion. It was also a nice change to be taken at, and honored for, your word. read more

Sheridan Surgical - My new rad CAM Walker boot for my bunion surgery! - Medical Supplies Near Me - Buffalo, New York

See all

We had a chair lift installed 3 years ago for my parents. They moved out 2 1/2 years ago and we haven't used the chair lift in years. We needed to use it for a brief visit with my mom and it was not working. I called and they organized service to squeeze me in to get it up and running the same day. They are kind and professional. Thank you! read more

This place is amazing for anything you need. They're a family owned business in WNY and recently donated to my new recovery center I just opened. Very generous and caring!!! read more

I have used this business for numerous products, they are professional and accommodating to your needs.

Great selection, very helpful staff, well organized. Looked around for an unusual article for me, and found it. Worth the drive

Sheridan Servitude is when you are essentially a house servant along Sheridan. I actually have met a few of them. Luckily this place has nothing to do with that. Last time I was here was about 1 month ago. I've driven my friend here on numerous occasions to pick up scripts, scrubs, you name it. She's a nurse and we car-shared. I've only once picked up anything for myself and the experience was normal. Service was fine. Nothing to shout about. However on other occasions when I was in here with my friend, the service was brisk and brusque and a little snarky. And wait times here can be long. I'll give Sheridan Surgical a 3. My good friend, who I come here for, or drive here, says it's the cheapest and best place to get a lot of stuff when you're a Nurse or Aide. But at the same time, the wait times are often long, the employees are often less than friendly, and the parking lot is one of the most difficult I've been in and out of (so to speak) and I'm pretty talented when it comes to driving. So to speak. So to speak. read more

I was so impressed with this place. I stopped here recently to pick up a cervical collar for my husband. The place was busy, but Colleen, the woman who helped me, was kind, empathetic and understanding. She gave me her full attention and helped me get what I needed. I highly recommend Sheridan Surgical! read more

I can not thank you enough for all of your help today. Your knowledge and compassion made for an awesome experience. Being able to have the resources to properly care for my Grandfather makes our job easier and more importantly him more comfortable. We have already implemented the turn and lift pad, the wedge, and ankle cushions. All great ideas that work perfect. Thank you again! I highly recommend Sheridan Surgical! read more

Very helpful and reassuring. All my questions and "worries"/concerns were addressed. . Convenient hours and great selection. Excellent and knowledgeable staff. The location and hours were great and very easy to find what you need. I highly recommend this place. I was able to find travel items as well. read more

Sheridan Surgical has always been very accommodating and helpful. The employees are really great and they wanna help. They have allot of what you're looking for related to specialty durable goods for the disabled. If they don't have what you're looking for they are happy to order it. There's usually a small wait for someone to help you, so don't be in a hurry. read more

I checked in about 6:30pm tonight. I called earlier and spoke to Terry. Very helpful but she stayed within the rules, much to my chagrin. Just joking they helped as much as they could it was just that today was the last day of my health insurance. New insurance starts tomorrow and I'll have to play it by ear until I understand the new rules. I was happy with the assistance I received and if this is the way they treat all the customers then I have no qualms approving their company. I appreciate how I was treated and thank you all for the help. read more

1st off if you have to go to Sheridan Surgical, go to the store. DO NOT CALL!!!. Very rude customer service whenever I called to check on my approval they were looking into for a script I dropped off 2 1/2 weeks ago. Was told, "I'm not pulling the person off the floor to speak to you because we're busy!" for which I NEVER asked them to do! 2nd when I did leave my number, the person helping me, only called me back once with no results. Finally after 2 1/2 weeks and having to reschedule the Dr. appointment a 2nd time because I was yet to get the special shoe I needed. I called the Dr. office to tell them and they called Sheridan Surgical to find out the status. Within 1/2 hr of having the Dr. call, Sheridan FINALLY called me to say there was nothing they could do!! LOUSY CUSTOMER SERVICE PERIOD!! If you guys are so busy with dealing with customers in the store, hire dedicated phone representatives! Just a suggestion! It only takes a second to call someone back to say you're still looking into it, or there is nothing more you can do! Just don't leave me hanging!! Will NOT recommend to any of my friends nor do business with them again! read more

Beware! If you have insurance, insist on using it - no matter how much they pressure you to pay. I am a social worker who assists my caseload in getting durable medical equipment all the time. Sheridan Surgical tries to pull shady stuff with their billing pretty frequently. Billing the client at the same time they're also seeking payment from insurance, hoping you will be naive enough to pay first. Pressuring you to pay up when your insurance takes a little while to submit payment or process their claim. Me and my coworkers have all experienced this with our caseload...we only use Sheridan Surgical if our client is insistent on it. read more

My experience with Sheridan Surgical has been one of the best very professional relationships ever. They are amazing and at this point I am ready to change my Medigap policy from United Healthcare to Independent Health because the latter understands the ENORMOUS DIFFERENCE between this great local dealer and the huge stores and agencies that often prey on Medicare recipients! read more

Great customer services and excellent products. They are very reliable. I fully recommend them.

Stopped in for some supples. Counter person knew a lot but ask another clerk when they wasn't sure on something. Sorry to say I have done a lot of business here in past years. The staff here are friendly and know there stuff, if not they call upstairs for help. They even search for items they don't have in stock. Parking is the least of your problem if you need to shop here. Get well and stop shopping here. read more

Sheridan Surgical - Medical Supplies Near Me - Buffalo, New York

I was surprised and very pleased to receive excellent service when I made my first visit to Sheridan Surgical yesterday. The kind clerk who helped me locate what I needed knew her stuff. She was friendly and efficient - I wish I'd asked her name. The employees of this store are educated and informed on the products and on insurance procedures as well. read more

This is the 2nd trip I have made over the years to Sheridan Surgical and I have been very pleased. After 3 orthopedic leg surgeries between the ages of 16-18, I have to wear prescriptive knee braces for working out or other intensive activities. I was happy with my experience about 5 years ago, so I came back today since my old braces were worn out after I called my knee doc for a prescription. Firstly, you can see that Sheridan Surgical has a very extensive in-stock selection of home health care products. They have rows and racks of braces, stockings, socks, lift chairs, scooters, personal care items, and more to help you or a loved one with their needs. No one wants to have to deal with these things, but at least it seems like they make the process easy here. You won't be stuck waiting for an order to come in or only have one brand to choose from. They have a "take a ticket" system by their large counter so they you can get waited on efficiently, but still browse. I only had to wait about 1 minute, and was called. Rich helped me out today and quickly scanned my insurance card, checked the policy for my coverage, and took my prescription. He showed me my original item I had before, but also some slightly higher end/more option braces. The hinged brace he recommended was perfect and much better than my old ones. They will quickly measure you if needed as well as pull out braces to try on. I had dress pants that I could pull up far enough, but he offered that they have a dressing room if needed. He rang me up, double checked my insurance, which I didn't need to wait for an authorization for, and was out of there in under 15 minutes. Super easy process. They offer a 10-day fit guarantee as well. Thanks to Sheridan Surgical and Rich for excellent, friendly service. I will return and recommend to others out there. read more

Sheridan Surgical - Medical Supplies Near Me - Buffalo, New York

Very unhappy with this place! Firstly, you have to stand in the aisle, in clear view of the service counter, to get measured. How uncomfortable is that?! I came in to get compression stockings and found that they were the incorrect size. I was told that I had 30 days to return them - they are $95/pair - and, upon returning, I was told that the person who measured me was "usually really good" so it must be a defect in the stocking. (If that's the case, I would not think that both stockings in both pair would fit incorrectly.) So, back to the chair in the middle of the aisle we went to resize. I wasn't comfortable with that in the first go-round, and I wasn't going to do it again, so I left. I've tried multiple times since to reach Ginger, who I've been told is the owner, with no success. I've tried calling and going in to the store in person. I'm really unhappy with the cost, the fit and the service. This was not an inexpensive, but failed, venture. read more

This is our go to place for medical supplies. All staff are knowledgeable, polite, and focused on meeting your needs.

After seriously injuring my foot I went there and found a pair of crutches and took a number to check out. The receipt lists sales rep as "SS" and I think that may not reflect who she is. She contently listened to my tale of woe and suggested I get the the next taller size of crutches. She took the first pair back and returned with the taller pair. We had discussed a means by which to protect my foot and what I saw did not seem to be what I had in mind. Then they suggested and showed me a 2 pack of Curad "Cast and Bandage Protector". That has certainly fit what I needed and worked well. It stretched to accommodate the dressing on the wound. Kudos to the woman that helped me and I hope she reads this and recalls my purchases! read more