I wish there was a "zero stars" option. My husband died in June, 2025. I called this company 4…read moredays after his death, on a Monday morning, to have them pick up the rented equipment. They scheduled pickup for the following day between 10am-2pm. I waited and called at 1:30 to confirm. They said I was on the schedule. They did not come. I called the following day... SAME experience. And again the following day! They finally came LATE on day 8 after my initial call. Yesterday I received a bill for another month of service because "I kept the equipment into July". They also still have my husband in their system as alive and using oxygen. I am angry with the horrible customer service, inept system and lack of sensitivity. They actually asked to speak to my husband for permission to discuss the account. I hope there are other options for families needing this equipment for their loved ones.

I came here to have a cup holder and latches put onto my wheelchair and everyone I talked to was…read morevery nice, I was chatting with the women at the counter well I was waiting for my chair. They sell a lot of different things like stand up recliner chairs, compression socks, attachments for walkers and wheelchairs!

Best rental prices. Very easy to pick up and drop off. I would recommend before any other companyread more

I had the pleasure of working with Liz C, Mike C and Jenna D; kind, compassionate and professional…read morepeople. They were all instrumental in providing exceptional assistance to my fiancé who was in need of a lift chair. Hats off to the delivery staff too; top notch. I would recommend this company to anyone who is in need of any medical equipment &/or supplies. Keep up the great job!

Always trying to take care of business with a smile. I walked in there with questions and they had…read moreanswers. The store itself had a variety of power chairs and accessories. There are plenty of parking spots for all...

I was a student at Buffalo State College during my experience with Buffalo Wheelchair. I had a…read moreproject where I created a tracked vehicle out of a power-chair. I still use the unit to this day (7 years later) for my lawn roller, leaf collector, dump cart, salt spreader, and a sulky. I walked in and told them the deal to be surprised with top notch customer service- not to mention a natural behind the scenes look at their whole process! Which is a well oiled machine! Huge set of resources with a magnitude of people for each job. I was impressed by retail floor / availability of crew for greeting and with the behind the scenes crew. I wish I remember his name, but this one guy tuned my wheelchair for full power- and his moments of expertise made the world of difference. Never too late for a 5 star review..

Do not by a wheelchair van from anywhere else. This business has awesome customer service. Andy in…read morethe service department goes above and beyond for the customer. Maintanence, repairs, sales they do it all. They put the customer first and care about you and your safety. I finally found a place I trust.

Going down hill very fast. New manager is terrible. Got rid of 2 service managers within last 2…read moreyears. Lost their best sales person in March 2026.

Kevin and the team are great to have when you purchase something from them. I recently had an issue…read morewith an elevator installed late summer. Due to the extreme weather this winter due to ice and cement shifting the lift had to be re-adjusted ever so slightly. One phone call that same day brought Kevin and Kevin over to re-align the elevator and at NO charge. That was them standing behind the product. Months earlier due to ice build up on a switch they were here same day to help get it unfrozen and give me some guidance to avoid the same problem. Without question to have a business come ASAP is really remarkable in today's retail world. One other note is Kevin's approach is refreshing because he never tried to hard sell us on his product. Thank you Northend great service and great product..

Kevin, Kevin, Kevin and Carrianne took good care of me when it came time to buy another van. More…read morecustomization was needed, and promptly installed. When I needed help with it, they came to my house that day. Excellent service!

Dan arrived on top, he was efficient, answered all questions I had that hadn't already been…read moreanswered when I asked for someone to come out. The work was completed so fast, and it was a clean install and it's made life so much easier for my mom!

Everything was great, from initial contact and estimate through installation and demonstration…read moreruns. Both individuals were thorough and clear in explaining both the product and the process. Our whole experience could not have been better.

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C