trying for a week to get an appointment for service on my cpap. someone was to call me back but…read morenever did. I finally got hold of someone today and I could get an appointment in a week or they could send it out to me and I would have it in a couple days. I've been without my cpap for 10 days now and I now it works for me when the equipment is working. I'm not pleased with the customer service at this time. This is the fourth cpap I have gotten from them. Service was much better before, that's why I kept going back to them.

I wish there was a "zero stars" option. My husband died in June, 2025. I called this company 4…read moredays after his death, on a Monday morning, to have them pick up the rented equipment. They scheduled pickup for the following day between 10am-2pm. I waited and called at 1:30 to confirm. They said I was on the schedule. They did not come. I called the following day... SAME experience. And again the following day! They finally came LATE on day 8 after my initial call. Yesterday I received a bill for another month of service because "I kept the equipment into July". They also still have my husband in their system as alive and using oxygen. I am angry with the horrible customer service, inept system and lack of sensitivity. They actually asked to speak to my husband for permission to discuss the account. I hope there are other options for families needing this equipment for their loved ones.

My wheelchair needs to be lemon lawed before I end up getting hurt because of this wheelchair…read more Here's why: 1) I've had a lot of technical difficulties where my wheelchair errors and then just powers down, twice while I was crossing the street and was almost hit. Then there was a glitch where joystick out of center came up about 20 times when I was stopped and not touching it. It updated and powered off well I was using it. 2) The chair itself is unsafe the company has sent people out to fix it multiple times * because the side pieces that hold me up are constantly falling off * the right arm is going to fall off * the joystick had to be replaced * and more they don't believe in paperwork (showing there were repairs) so I couldn't lemon law my wheelchair. When I first got the chair the seat cover ripped right at the seams which is covered by warranty but my insurance still payed for a new one. Now I'm waiting on knew motors on a 1 year old chair. The batteries needed to be replaced at 6 months, and aren't working correctly now.

From the owner: At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work…read morecompletely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.

I am not sure what happened here- but now that Andy is gone- it is impossible to get things done…read more My van was there for over a month for a simple repair........Hope they get things straightened around soon

Do not by a wheelchair van from anywhere else. This business has awesome customer service. Andy in…read morethe service department goes above and beyond for the customer. Maintanence, repairs, sales they do it all. They put the customer first and care about you and your safety. I finally found a place I trust.

Kevin and the team are great to have when you purchase something from them. I recently had an issue…read morewith an elevator installed late summer. Due to the extreme weather this winter due to ice and cement shifting the lift had to be re-adjusted ever so slightly. One phone call that same day brought Kevin and Kevin over to re-align the elevator and at NO charge. That was them standing behind the product. Months earlier due to ice build up on a switch they were here same day to help get it unfrozen and give me some guidance to avoid the same problem. Without question to have a business come ASAP is really remarkable in today's retail world. One other note is Kevin's approach is refreshing because he never tried to hard sell us on his product. Thank you Northend great service and great product..

Kevin, Kevin, Kevin and Carrianne took good care of me when it came time to buy another van. More…read morecustomization was needed, and promptly installed. When I needed help with it, they came to my house that day. Excellent service!

Dan arrived on top, he was efficient, answered all questions I had that hadn't already been…read moreanswered when I asked for someone to come out. The work was completed so fast, and it was a clean install and it's made life so much easier for my mom!

Everything was great, from initial contact and estimate through installation and demonstration…read moreruns. Both individuals were thorough and clear in explaining both the product and the process. Our whole experience could not have been better.

Utterly unreliable when I attempted to rent from them in 2023. I had rented successfully in 2019,…read morebut last year I was told that a power chair can't be booked more than a month in advance; then when I called I was told a week in advance; at the last minute was told that nothing was available. Never again.

From the owner: We provide equipment & Funding for Wheelchairs, Hospital Beds, Stairlifts, Ceiling Lifts, Patient…read moreLifts, Mobility Scooters & Power Wheelchairs.

Excellent service and same-day response at a great price!…read moreOne of the stairlifts at the church I pastor needed repair, and after more than a week of trying to reach the original installers with no success, I needed an alternative. I called this company and was immediately told a technician would come out the same day. He arrived promptly, restored our stairlift, and demonstrated outstanding professionalism, expertise, and patience. I truly appreciate the quality of service we received. Based on this experience, they will now be our new service company for all of our lifts. Highly recommended!

I recommend this company to anyone who is in need of a stairlift. The technician offered reliable…read morecustomer service and professionally installed my grandparent's stairlift in their home in just two hours. He was very attentive with our concerns about where everything should go and made instructions very clear on how to use it. Stairlift + service came out to a reasonable price and am satisfy with how everything turned out.

I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access Rochester, New York offers new and used wheelchair accessible vehicles and adaptive equipment.  Our team of trusted mobility consultants will help you find the best mobility solution. We offer solutions from accessible vehicles, driving aids, mobility scooters, and more from manufacturers including BraunAbility and Bruno. Our accessible vehicle rentals are great for transportation to the Greater Rochester International Airport (ROC), trips and appointments. United Access of Rochester, formerly AutoCraft Mobility Solution, proudly serves Brighton, Irondequoit and surrounding areas.