Pet friendly with no extra charge/fees. Most higher starred hotels charge a fee. So I'm surprised when I asked the hotel staff that they don't and all that you have to do is sign a waiver stating that you won't leave the dog unattended in the room. Hotel has multiple board meeting rooms. During the duration of my stay, MRS, an international company was in town for their large convention. Olympic length pool with gym overlooking. Jacuzzi off to the side before you hit their outdoor bar and grill area that has an intermeshed herb garden for their restaurant downstairs. Rooms are decent sized. Protection is based on needing a room key to access guest floors. Parking is $19 for self-parking and a few dollars more for valet. Some rates have parking included. Large lobby with a business center to use computers, print out boarding passes, get a coffee, hang out, drink infused waters, or grab a beer. Overall, great experience during MLB Spring Training. Only an average of 20 minute drive away from Camelback Ranch. #gododgers read more

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My favorite place to lounge in the downtown area!! They serve coffee, have a full bar, private rooms as well as universal chargers for phones. read more

Arrived at 11 pm; there was one person working the lobby check-in. We waited for 30 minutes for an African American lady to tell us they were not having a good day; sorry for the inconvenience. I asked for a complimentary breakfast and she nodded and said no. Don't apologize to me because you are slow, unfriendly and uncaring. Room is comfortable, place is clean, customer service and staffing has room for improvement. Returned on April 1st and luckily Berris is working at the front desk. Finally, a respectful, kind, efficient employee which was able to check out party of six quickly, Please make this man a manager and have him show his skills to the rest. The main restaurant for breakfast is a disappointment. Breakfast buffet $17.95 plus tax and tip does not have enough options. The fresh cut melons and fresh made salsa are the best items presented. Today there were scrambled eggs with seasoning. I worry they incorporated cheese or butter in the eggs. This lowers the nutritional value. Bacon and sausage were neatly placed side by side under a stylish heat lamp; they were both sitting on top of a lake of melted fat - not good. There is an abundance of pastries and breads; this is great if you are a teenager with the metabolism of a humming bird. There was nothing special about this buffet. Other hotels offer specialty items like traditional ingredients for Chinese breakfast, prosciutto, smoked salmon, vegetables, ahi tuna, something local from the area. My waiter took over ten minutes to approach the table and when he did, he came with excuses why he was late. Apparently I was seated between two waiter sections and he was not going to approach with coffee until he for sure I was in his section. Then, every time he walked by he'd make a comment out loud ARE YOU OK ? I helped myself to buffet and after I started eating he came with coffee and excuses, then few minutes later... DO YOU HAVE A COUPON OR ARE YOU WITH THE AIRLINES ?! OH I SEE YOU GOT HOT ITEMS, THAT'S EXTRA. The service at the restaurant is so bad that it's actually entertaining. I wonder if HOOTERS across the street offers a breakfast ? I don't understand how such a beautiful hotel have so many sub-par employees. I don't. Housekeeping department is a five star service. They are intimidatingly top notch. read more

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Me and my wife enjoyed a great time at the pool on the fourth floor with Heather. She recommended golf courses. She was awesome. I highly recommend you visit Heather at the pole bar..... read more

This is truly one of my favorite hotels in the nation. I've been staying here off and on 12+ years. Five stars yes... But the music in the lobby is oppressively LOUD. Lots of solid stone like flat surfaces amplifies ALL music, speaking, or noise. Unless the goal is to keep people from working or conversing in the lobby Turn It Down! What level does Sheraton suggest? If no standard who controls the volume and what is your standard. Tried to do work in the lobby. Even with headphones on playing my own music the Blast from the lobby speakers bleeds, makes my ears bleed, into the headphones. Pics = severe echo chamber. But they add chairs and tables to sit and be in this space. :( read more

Sheraton Phoenix Downtown - Hotels Near Me - Phoenix, Arizona

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I thought this hotel was great. 4.5/5 stars. Easy check in, modern lobby and FRIENDLY checkin staff. Room was on 27th floor. Quiet, modern, nicely thought out room. Had a cool sit/stand desk with electric height adjustment and power plugs built in. Must have been fairly recently renovated. Parking was $30/day and was easy to get in and out. Only issue is small hair on bathroom vanity. But overall very clean. read more

I really enjoyed my stay at the Sheraton Phoenix. My husband and I were here for his IUG conference and my tagging along just for fun. The lobby is beautiful and well-appointed with many little spots to hunker down and read in the sunshine for an hour. Checking in was a super pleasant experience, and every staff member we interacted with was friendly and courteous and seemed happy to be hosting us there. We travel frequently and you learn the difference between staff that is there to earn their pay and go home, and staff that seems to genuinely enjoy their work, and everyone here seemed to be in the latter group. The rooms were spacious and comfortable, and we had a phenomenal view of the sunset each night. The shower was excellent for water pressure - one of my big issues when travelling! The linens were super comfortable, and the towels softer and more generous than most hotel towels. It's the little touches that make for a great stay. I absolutely loved the pool and Breeze, the pool bar, as well as the rooftop lounge area where I spent most of my afternoons. A great spot in central Phoenix and somewhere I would stay again with no hesitation! read more

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Great hotel with nice amenities.. I've always enjoyed my stay here! They have a nice gym, and a pool area. Nice views too! I always get double beds everytime I stay here, and the staff is very accommodating. Great breakfast buffet in the morning, and very convenient to the light rail. One of my top hotels in the valley. read more

Max the bartender is terrible. Steer clear of this place. He takes forever to make a drink and the attitude doesn't make things any better

We stayed last weekend for my sons 21 st birthday he wanted to go spring training. I let hotel know it was his bday they were so nice beautiful property rooms clean smelled good and amazing views. The concierge Byron sent him a special gift he was surprised thank you all the staff for making it a wonderful birthday read more

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I was working a quick event in downtown Phoenix and every time I go there I try to try out a new hotel. So far I think I've covered most of them. This was my first stay at the Sheraton. I received an email from management upon my arrival to inform me about current renovations. When I arrived, I was told to proceed up to the second floor to check in. They had sort of a makeshift lobby in one of their ballrooms where they were checking people in, temporarily. Kimberly checked me in, let me know that I had received a complimentary upgrade to a king, corner suite which I had asked for, she explained the amenities to me and the hotel property, and I was on my way. My room was very spacious. There were two rooms, two bathrooms, an entire living room space with an adjacent office and kitchenette area. Not a full kitchen, but a sink, refrigerator, and coffee station. I was very happy with my room. It was very comfortable and I had a great view of the city. There is a very cute concierge lounge, they have home baked goods, and a pretty decent breakfast spread as well as hors d'oeuvres. The fitness center was big and had a lot to offer as well as the equipment seemed very new. There's a beautiful, outdoor/rooftop pool with a bar and lounge area adjacent to it. They also have a restaurant that serves breakfast and dinner on the same level as the pool and fitness center. On the lobby level, or what you would assume would be a lobby if they weren't under construction, they also have a café that offers grab and go snacks and Starbucks coffee. The concierge, I believe his name is Byron, was very helpful in explaining dining options and activities in the area to me. Although, already familiar with the area, it's always nice to have a refresher. This location is perfect, right across from the convention center and in the middle of many things to do in the area. Nightlife, concerts, baseball, theater, you've got it all! Although the construction proved to be inconvenient at times, the hotel found a decent way to keep things in comfortable for its guests. Overall, I enjoyed my stay and I would return. read more

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The Sheraton was my home for a couple of days during a work conference. There were some great things about the hotel, and some things that could benefit from improvement. Good: - got to check in early at 12 and refresh before the work started! - really great friendly staff, especially at the front desk. We got to know each other well when I kept locking myself out of the room again and again. Oy ve. - 24 hour gym! Great for night owls like me that keep weird hours . The gym is reasonably large with treadmills, bikes, ellipticals that are well maintained and sitting in a large (sunny) room, along with weight machines and free weights. - the room was spacious and while not the most modern or stylish, was reasonably up to date and very comfortable. - lobby bar very large and provided ample opportunity to get in those late night social hours with colleagues Minor grievances: - the yoga mats in the gym are in really poor shape. In addition to smelling REALLY bad, they are literally crumbling apart. - if you look closely, the furniture is falling apart. the conference room chair upholstery was pilling and stained. The leather headboard in my room was ripping. Could use updates. - I like that the elevators require key access to guest floors for security. I just wish the key slot wasn't so low to the ground. Very awkward. read more

Sheraton Phoenix Downtown - Functionally not a problem but just kind of offputting - Hotels Near Me - Phoenix, Arizona

I was in Phoenix for a work conference and it was held here. The property is in a good location, walking distance to many popular restaurants and down the block from the convention center. Very walkable! The rooms seem to be recently updated and very clean. The only complain I had about my room, 818, is that the shower drain is so loud that the shower is not even relaxing. It was like a gargling sound as the water went down plus there was a metal cover over the drain so the dropping water from the shower head pinged on that. Not a big deal though and it didn't affect my stay! The front desk was great and even allowed me to have a late check out. There is a lap pool and a decent amount of lounge chairs, unless you are staying at the same time as a large conference or sporting event. A bunch of college volleyball players checked in the day before I left and they basically took over the pool area. I did not have a chance to try the restaurant unfortunately. The coffee from the bar area was decent and a good price. I had a great stay and would definitely recommend it! read more

Sheraton Phoenix Downtown - Room 818 - Hotels Near Me - Phoenix, Arizona

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I have stayed at the Sheraton while attending concerts/MLB games in downtown Phoenix so many times over the past several years that I lost count of my exact amount of stays. I used to love staying here as it was familiar and close to everything. Unfortunately, due to my recent stay, I don't plan on ever staying at this downtown Phoenix hotel again. Shortly after checking out of my room (which was hours before check-out time), I realized I had left my perfume behind and I couldn't go back in the room to get it as I had already returned my keys and drove off. I quickly called the front desk before house-keeping started cleaning or before anyone else checked into the room which I knew wouldn't be too soon because I had just left. I explained to them where I left the bottle of perfume and they said they would send someone for it and I could pick it up as soon as they had it in their possession and called to let me know. Well, they called hours later and to my surprise, they said they didn't find my perfume in the room. Now I get that I should have checked the entire room before I left but let's be realistic, it was an honest mistake and I know for a fact that I left it behind but even still, I checked my bag over and over again just in case since they said they didn't find it. The person I spoke with said if it were to turn up, they'd call me. Of course I never heard back from anyone not to mention I live 3 hours+ away so it's not like I could have just drove back to Phoenix for it. Some might say "it's just a bottle of perfume," but that's besides the point. Sheraton staff failed to take action to help me out with this situation which is very disappointing as they were my favored hotel in downtown Phoenix and also a hotel I have recommended to many friends and family members. I have always been a loyal guest at their hotel. Their piss-poor attitude and lack of care left me with a bad taste in my mouth and I won't be staying at this Sheraton location anymore. There are many other hotels in downtown Phoenix that would probably handle situations such as this one much more professionally. read more

First, I'd like to mention this is our second stay at this hotel. The first time we stayed for a festival it was half the people that normally attend due to COVID restrictions. It was too big of a group then so I knew this next time would be interesting to say the least. They should not have accepted to host as their facilities were not capable of handling such a large group. There are not enough restaurants or food places convenient for people to walk to and if you are using a walker to get around good luck. The elevators had wait times and the rooms for the events had to keep changing to accommodate people and it caused confusion. The buffet food we were forced to eat was awful, and as much as I hate to say we were thankful we paid an arm and a leg for it, due to the lack of resources elsewhere. There was also no place to sit most brunches and dinners. The awards were three blocks away on the 3rd floor of the Convention Center. Due to lack of being able to accommodate this group. It was not convenient for someone with a walker to get to the awards ceremony. Check in: the kid that checked us in made us promises he couldn't keep. He told my group we could be on the same floor, but when it was time for the four rooms to be booked he could only put three of us on the same floor, so because we had two rooms that needed to be handicap accessible we had to split between two floors. Then he mixed two names on the two of the rooms so one person was charged for valet on their bill when they did not valet. So when we checked out we received the bill and noticed the charge. We left the hotel and tried to call to fix the situation over the phone because the lobby was a mad house and the lady on the phone said they could not fix the issue of the phone. Management had told them not to do any credits or changes over the phone. I asked to speak to a manager and she told me the wait would be awhile. I said I'll hold and I was disconnected from the call. Very disappointed in this place. I hope they never host another event in the future as large as this. I felt horrible for anyone outside of the event who stayed there as well. Some pilots and stewardess's were trying to get to work and had a hard time going up and down the elevators. How ever much money the festival paid should never trump quality customer service. read more

This is a great place to stay! The staff is professional and accommodating at every turn. The restaurant was excellent! The service, food, all of it! The room was tight but beds were very comfortable and club floor lounge made up for it. The club lounge attendant was wonderful and just the perfect amount of accommodating and friendly. She was a highlight of our stay. The pool and bar beside the pool were relaxing and fun. For some reason on the hottest days they closed the outdoor bar though. You would think this is when they need it most. Room service at night was pretty horrible though. The flatbreads are not edible, they are soggy and the bread not cooked. It's as though they prepped them hours ahead and then fired up the oven to melt the cheese only. Very very bad and $$. All in all it was an over the top excellent experience. I regret the big room service splurge for sub par quality, but the rest of the experience was so good that I still need to give 5 stars read more

I travel for business and because of the rate I receive, hardly ever get night stays with Marriott. But I do travel in my own dime and attain platinum level. But this hotel does not recognize my platinum level. Beware of this hotel's policy. I will never choose to stay here on my own choice. read more

Nothing to write home about. Everything was fairly standard. The staff at the lobby is great and welcoming. The hotel is convenient with regards to the convention center (literally less than 5 minute walk), and it was only about a 10 minute ride from the airport. As expected, for a well known hotel, they had all of the amenities (parking, conference rooms, pool, etc.). WiFI was good. I look for the comfort of the mattress, clean sheets, and that the room is not musty or unclean in any form. Would have to admit that the room is a bit old school and could use an update. Got a good night's rest - didn't have to worry about noise from the elevator or the halls. Would recommend but only if you get a deal. read more

Be advised of the extra add ons to your reservation including wifi, parking, and other amenities. Just do your research first before making your decision. At least with this hotel, it's located downtown, and it has a pretty nice pool Bar down at the lobby and by the pool is also a good deal. read more

My review totally reflects their cancellation policy, which I and I am sure most business travelers will find to be totally unacceptable. This Marriott property has decided that a SEVEN DAY CANCELLATION policy is fair and just. That's right, if you are a business traveler and your client cancels with you, you will still be stuck with a BILL for the full cost of your room if you cancel your reservation LESS THAN A WEEK IN ADVANCE. Let that sink in... I called the hotel and spoke with the day manager, and unapologetically was told, "That's our policy." Well, my "policy" is to not stay at a property that has such an onerous cancellation policy, a policy that certainly will not fly with most business travelers, or for that matter, the casual vacation traveler, who's plans can change last minute as well. Read the fine print carefully if you are booking at the Phoenix Downtown Sheraton on line. At the very bottom of the page it speaks to this policy. Ridiculous... read more

I just got back from a Real Estate Convention at the Phoenix Convention Center. The Sheraton is only 1 1/2 blocks away. It's not a bad walk at all. Phoenix is a beautiful city, and I never felt unsafe walking in that area during the day or night. I arrived a little early, so my room wasn't ready yet. They were able to hold my bags so I could go ahead and get registered for the convention. They sent me a text when my room was ready. The lady at the check in was very kind. When I arrived at my room, it really didn't "wow" me like I had hoped. I did have a nice view to take a picture of, but I did have to crawl on the desk to get the picture. I went to put my cokes in the little refrigerator in the room. However it wasn't working. So I called Guest Services and they said they'd send somebody right up. Unfortunately he didn't show up for 2 hours because he didn't get the message. Nice repairman though. He brought me another refrigerator to use. I went to get ice, and when I got back to the room, my key wouldn't work. A nice male worker used the hall phone to verify that I was indeed in the room I was trying to get in. So he let me in and said he'd go get me some new keys and he'd be right back ..... I never saw him again. When I went into the bathroom I noticed I only had one towel. So I called Guest Services again. They brought some up about 20 minutes later. I was looking at the water that was left for me ......hmmmm.... the bottle was half empty. I called Guest Services again, but they didn't answer. I walked down the hall and found the maid's cart. I couldn't find the maid, but I found the water, and just replaced it myself. The next morning while I was in the shower at 8:45, I noticed a note under the door when I got out. It said because I had the "Do not disturb" sign on the door, that I missed maid service. At 8:45???? If I wanted maid service I was going to have to call Guest Services. Luckily, I found the maid and she agreed to come back. This morning I was afraid I'd miss my flight. I set my phone alarm but I also called the Wake Up call number. They did call this morning ....3 times. Lol. At least they made sure I was up, but 3 calls? I had a nice time here. Great location. But there were problems that I had. And the room wasn't as updated and nice as I had hoped. I'd probably try another hotel on my next visit. read more

Sheraton Phoenix Downtown - View from my room with me crawling on top of the desk - Hotels Near Me - Phoenix, Arizona

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Had a spectacular stay at the Sheraton Phoenix Downtown while visiting friends. It was a busy week there as they had a couple of conferences going on, but they managed it well. It was centrally located to where we wanted to be and easy for our friends to drop us off and pick us up each day. The housekeeping was great, the beds were comfy, the Starbucks in the lobby was a nice touch. It wasn't warm enough to swim but there had a nice pool, hot tub and outdoor bar. read more

Sheraton Phoenix Downtown - Hotels Near Me - Phoenix, Arizona

Every year I come to the Saboten convention with my twin sons and also meet several friends here. Every year we have such a great time we start talking about what we will do next year when we come. This year none of that talk has come up. The event had all venues in the hotel but this year they moved the rave and video game locations to another hotel. Why would we want to come to an event that forces us to wall through the city in the heat back and forth when we did not have to before. There are less people here and the spirit of the Saboten event that shined so brightly has dimmed! The excitement that everyone had during the duration of our stay has diminished to where one day is all that is needed and no point in the 3 day hotel stay. I booked my hotel 6 months in advance sadly. When you have a good recipe for success don't change the ingredients! If you want to expand make side dishes and leave the main dish(event alone!!! Sad day!!! read more

Stayed here for 5 nights, and am so tired of being treated poorly because of the way I look/dress. Would expect that in Scottsdale, but not here. Aside from the discrimination from various employees in the hotel, the employees at the hotel bar tried to completely ignore us. Got woken up by housekeeping twice ignoring the sign on the door, once walking into my room anyway after I yelled no thank you multiple times. Had a loud neighbor that showed one night how poor the soundproofing is here, aside from a weird noise that sounds like a faint car alarm above our room. read more

The Sheraton was a great option for those needing to stay in the downtown area. Pros: - Friendly and welcoming front desk receptionists, valet attendants, and gift shop staff - Clean, well decorated room with flat screen TV, wide desk table and bathrobe - Comfortable bed with thick down comforter/duvet - Complimentary loofah and shower gel, which were beyond basic toiletries Cons: - The website was wrong about how to get to hotel (there is no longer an airport shuttle bus to METRO, you must take Sky Train) - I was not informed about the Sheraton Green Choice program upon check-in and didn't know I had to post the Green Choice card on my door if participating (oops) Overall, I enjoyed my stay, and would consider this hotel again. read more

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We stayed at the Sheraton Phoenix Downtown Hotel in room 2033 February 24-27, 2014. 21 Reasons to come back: 1. Ad in AAA Arizona guide states 20% off lowest available rate , and free self parking when available, for AAA members. 2. Downtown location near Convention center and The Arizona Center across the street. 3. $21 taxi fare from the airport, fixed $25 Towncar fare to airport. 4. $2 light rail fare from airport -at airport take skytrain to transit station, then light rail and get off at Central/Van Buren, and walk 4 blocks to hotel. 5. Eight elevators, four for floors 18-31, and four for floors 5-17. 6. Large expansive window with good view looking northward from upper floors. 7. Attractive southwest theme colors in spacious rooms, with white, and tan designed wall paper, pictures of landscapes, and clean square patterned carpet. 8. Firm and exceptionally comfortable king size bed, with 2 circular glass nightstands, with modern night lights. 9. 18" refrigerator, 32 " flat screen HD cable TV, and electronic safe.. 10. In room coffee maker with Starbucks coffee 11. Huge 5' x 2.5' desk, with wheeled swivel chair, modern lights, large leather sitting chair. 12. Large, spotless bathroom, with 4' marble sink counter, vanity mirror, and bathtub. 13. Strong, effective thermostat adjusted room heater and AC 14 Six 22" flat screen monitors in lobby for free internet use by guests in lobby, with printer for printing out airline boarding passes. . 15. 25 meter outdoor heated swimming pool and 11 person whirlpool 16. 24/7 fitness center on premises with extensive weight and exercise rooms, including 8 treadmills, 8 elipticals, and 6 bike machines. 17. $5 happy hour two glasses of wine tasting grade 90 in lobby 18. Ask for a room without a connecting door to minimize noise from next door. 19. Ask for a room far from the ice machine and the elevators. 20. Ask for a room as far up as possible to minimize noise from the street, and to get a better view. 21. $5 per day credit if you waive daily housekeeping -credit must be used for food at the ground floor restaurant 11 Opportunities for improvement. 1. Long walk to carry luggage from nearest light rail station on Central Ave/Van Buren. 2. $17 a day parking, although this may be waived if you register through AAA. 3. $15 a day in room internet. 4. Noise from pool bar, and tall neighboring building next to lower southwest rooms 5. Noise from outdoor cocktail/music area next to lower northwest rooms 6. Room windows do not open even slightly 7. No microwave 8. Large gap under front door leads to noise from hallway. 9. One bottle of water in room labeled free, but watch out for the other bottle of water which costs $4 10. $2 for 20 ounce coke from ice machine, $2.69 for 15 oz orange juice in concession store in lobby 11 $18 downstairs restaurant breakfast buffet overpriced compared to $7 toast/sausage/eggs breakfast at Corner Bakery in Arizona Center. read more

In the heart of downtown, two blocks from ASU and 15 minutes from the airport, this Sheraton is very convenient. The check in/check out process was smooth and quick, the bell staff was helpful, and the hotel store was well stocked. My room was spacious, clean, and fresh; and the bed was Very comfortable. The desk area had great outlet access and was user friendly. The only drawback was that the TV was mounted right above it. It was a little awkwardly positioned. The restaurant and bar on site offer good food and some nice local beers on tap and room service offers a good selection and is very prompt. However, the fact that they tack on both a service fee and a delivery fee, then have a line for gratuity is a bit much. When you venture out of the hotel, there are numerous restaurants, bars, and shops within walking distance. There are also ever present pedicabs in the area if you're to tired to walk. I would stay at this hotel again. It was very centrally located for my trip. read more

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One of my favorite places to meet clients downtown, we enjoy their restaurant named District. The valet parking is complimentary if you're having lunch there....huge bonus. The hotel is very modern and the staff is friendly. During the off-season, when they're slow, there's a ton of employees everywhere making sure you're well taken care of. I'm very impressed with this place. Return Factor - 80% read more

Fancy! My company put me up in a room here and it's nice for sure! They are currently doing a remodel on their checkin desk, but it didn't cause any problems. My room was spacious and the bed slept like a dream! The pillows are super comfortable. There was a big, nice size shower and plenty of room to get ready in the bathroom. read more

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WOW! This hotel just opened, and I have watched it be built from the ground up! It's beautiful! This hotel is located smack dab downtown in the heart of phoenix at 3rd Street and Van Buren, across the street from the Arizona Center. I waltzed through the lobby, and it was geourgous. Staff greeted me immediately, and they have a tremendous amount of seating. I would hope to stay here one day, as I can only imagine what the rooms look like after seeing the lobby! read more

Nice clean room but the lady at the desk when I checked in was short and had a very unhappy look on her face that bothered me for the rest of my stay. Pillows were so fluffy that they all needed to be stacked to equal one normal pillow. The lighting in the bathroom was great. Nice breakfast downstairs and it goes later than at most hotels, 11am I believe. The elevators can be a little confusing, since the desk lady took no time to explain any of it to me I suppose. Every other staff member I encountered seemed very nice though. read more

Nice hotel in downtown Phoenix. I stayed here for one night for a work conference. Comfortable and clean room. I took advantage of their gym which has several cardio equipment, weight machines, free weights, as well as an area for stretching. On the same floor as the gym, there is a pool and lounge chairs. No complimentary breakfasts but there is a cafe on the ground floor that serves Starbucks coffee, oatmeal, breakfast burritos and the like. There's also a more upscale restaurant which I didn't take advantage of. Also on the ground floor is a bar which served up a tasty apple mojito. Other food options are available across the street in an outdoor plaza area which included greek, tex-mex, sushi, and another cafe. The one thing that I was surprised at was how isolated the streets seemed to be considering the hotel is located in downtown Phoenix. I was there on a Monday evening with a baseball game going on and ASU within walking distance yet there was barely a soul on the street. read more

This place was super clean and well taken care of. The rooms were spacious and the AC worked really well, a plus in the summer. The staff were courteous and helped with any requests I had. Flight was delayed and they allowed me to have a late checkout. Helps to be a Bonvoy member! read more

Stayed here for a 4 day meeting, and the best part of this place is the staff is incredibly great and accommodating. Rooms are nice and large, bed is comfy. Wish they had warmer blankets, and when I called for an extra one, it was a paper thin blanket. Food was decent, and conference rooms and restrooms are well kept and clean. The elevators can go up and down if you don't take your hotel key out soon enough to scan, but appreciate the extra security. read more

This is a pretty standard sheraton. As a platinum elite marriot person, I was upgraded to a suite which was nice but that's where the good service stopped: Rooms: average Location:Average since it's not near much other than chase field and downtown Service: below average This hotel suffered by not having employees who could use common sense or logic. We ordered deliver food and called the front desk saying if they see someone in the next 5 minutes, call us. 5 minutes later, they call us saying they talked to the delivery food person and he had left. Literally the opposite of common sense. As a loyal hotel person, I feel like it's time to find a property that is an employer of someone with common sense. Outside of the people, this is a pretty typical sheraton property. read more

Stayed here last week for a corporate meeting. Rooms were clean, the elevators worked and the lobby/bar areas are really nice. The restaurant onsite is quite good, too. (will do a separate review for that...). Room amenities are nice and the room coffee is even pretty good (Starbucks). The staff was friendly and helpful...but I'm still waiting for my e-mail with my receipt (and I checked out 5 days ago). The rooms are a bit small if you're sharing with a work colleague (and not a close friend or spouse). Very conveniently located close to the convention center; about a 2 block walk. Won't be disappointed if we book here again next year (but will keep my fingers crossed for a bigger room). read more

Perfect hotel for my conference travel needs. Clean, new, great bars, close to other food options across the street, super friendly staff. Great business traveler property. The bed was SOOO comfortable. Sometimes, Starwood beds can be too soft, but this was just right. Access to the convention center is so convenient. Just out the door and down a block and a half. Can't beat that in the heat! read more

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I stayed here when I came to town for Spring Training beisbol. I wanted to stay somewhere nice but not too expensive over the weekend, and this is where I got with Starwood points. Very nice lobby, and good location. Right across the street from a University center with restaurants and shops, the convention center, and all the sports venues a few blocks away. Definitely recommend staying if you're attending a sporting even or convention. Parking available valet or in the lot. When I arrived, I was directed to park at the University center parking lot, a bit of a walk away. They gave me a validated ticket so I avoided paying the parking fee (over $20 a night). Lucky me. I had a room with club lounge access, which was definitely worth not having to worry about food. The club lounge has continental breakfast every morning and a few hours of hors d'oeuvres in the evening. At all other times there's bottled water, soda, nuts, fruit, and granola. It's open 24 hours, and while I sat there one evening, I saw a guest come in with a duffel bag and fill it with an entire shelf of water, and all of the bananas. What a douche. The room itself was small but clean. Small tv and showertub. Ok bed and comfy sheets. read more

I have now stayed at the Sheraton Grand for two consecutive years as a participant of Phoenix Comicon. I already plan to book this hotel again next year. Why? - Wonderful front desk staff. This year I arrived at about 1:30pm and I was able to check in right away, even though the official check-in is 3pm. This was a huge relief, as I had a lot to do! - The rooms. Both years, my rooms have been perfectly clean and ready for occupancy. I LOVE that they include a mini fridge. They even included two gratis water bottles--a welcome relief, considering that the temperature would hit a record 115 while I was there. - The Make a Green Choice program. I'm not keen on having strangers in my room during my stay, and it's nice that Sheraton actually rewards me for saving the housekeepers some extra work. I had a $5 voucher for each full day that I didn't use housekeeping. Both years, I have used my $10 in cards at District downstairs, which leads me into... - District. A lot of hotel restaurants are mediocre. District is one of the best restaurants in downtown Phoenix. The food, the service, the atmosphere--everything is top notch. Yeah, it's pricey, which is why going there is a once-a-year treat, and why the vouchers are nice. - Considerate touches. During Phoenix Comicon, with many participants staying at the hotel, they put vessels of ice water throughout the lobby. This was wonderful for filling bottles or getting a quick drink in a cup. As I mentioned earlier, this year it hit 115 during an unusually early hot streak, so that ready cold water was a wonderful safety measure. - The elevators. They are FAST at the Sheraton. Drop by the Hyatt, with its slow elevators and long lines to board, and you will see quite a contrast. At the Sheraton, it was possible to get from the lobby to my room (this year on the 24th floor) and back to the lobby again in a matter of minutes. - Wi-fi. Included with the room and of a good speed. - Location. If you're doing things at the convention center, it's only two blocks away. I haven't used the light rail, but the line is just a bit farther south. Lots of restaurants within a few blocks. read more

Didn't stay here, but I participated in a Nullify Now event that was held here. The decor and vibe are amazing. So perfect. So fresh. The staff is extremely accommodating. They weren't so much friendly and smiley... just professional and very helpful. Everything felt so nice. It felt good to be here. Loved the artwork. I posted some pics here on Yelp. Overall, great experience, other than the price. Very pricey. Way out of my budget. That's the only reason for sans the one star. read more

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