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Overall: 8/10 Service: 9/10 Room: 6/10 Atmosphere: 8/10 Value: 6/10 Great location in downtown Toronto. Rooms are nice but dated. The front desk was incredibly attentive and helpful. The lobby is great and the restaurant is decent in a pinch for a quick dinner.
This was an high end hotel. I was here because my husband was doing Marathon last Sunday. And TCS had a welcome family Brunch for the supported runners. They had a breakfast at a separated room, then 9am going to checkin the family member of the runner. And 10am we could stay inside and started our brunch. We walked around the hotel before the room was ready. The entrance of the hotel has decorated with some pumpkins that really like Fall festival. They do have business lounge at ground floor level. 2nd floor was the meeting rooms or the function rooms. There was a bridge that we could walk to outside of the hotel to the City Hall. Inside the function, TCS was ready a big screen TV to camera the runners. I found my husband ran passing the line and took the pictures from the TV, while my little girl was enjoying her beef. For the food, they were tasty, and suited everyone's need. Drinks were variable. Beers, bloody ceases, orange juice with champagne... It was a windy day that my daughter and I both stayed inside with covers and watched him to win. The service of the hotel also really good. We walked everywhere, the staff would ask what they could help us, when we need some direction.
We booked their conference room for a day and were happy with how organized everything was. They shared the floor plans and the schedule with us ahead of time. On the day of our meeting, we were contacted by staff and they were responsive when we would have any requests. The continental breakfast, refreshments and lunch were served on-time and were delicious.
First pros: Location is amazing. Hotel staff is very very friendly and helpful. There are so many restaurant shops and everything you need either around the hotel or under the hotel in Path. Cleaning stuff did great job. Internet work very well for their members. TV was smart. Fridge worked. Sauna pool and gym were very good. Cons: Hotel is kinda aging. Needs new carpet, towels and some maintenance. There was also construction in front of the hotel and they were working all night long until morning and it was very noisy (April 2025). Also, the clock tower next to hotel bothered me because it was dingdong all night long.
This is one of our conference hotels in Toronto and I was pleasantly surprised that my room was ready several hours early (and they didn't charge for early check in like some hotels do!) Not sure if it's because I'm a Marriott Bonvoy Rewards member, but it was appreciated. I also loved the free water in my room daily, and being on a high floor with a great view. The location in downtown was excellent and I also loved the shops on the lower level and having access to "the path" which is an underground tunnel with other shops and restaurants/coffee (Tim Hortons, Starbucks) that can take you all the way to Union Station. That would be convenient in bad weather. My conference was between here and the Fairmont which is just before Union Station so I walked this route every time I needed to be there. The Internet was stable, housekeeping was efficient and the lobby was spacious with ample seating and even some work stations. The only negatives were I didn't have a fridge and the restaurant meals and bar prices were expensive. ($10 for my latte had me running to Starbucks!) Other than that I had a great 5-night/6-day stay and would stay here again.
Great hotel in the center of downtown Toronto. A short .5 mile walk to Union Station and 1 mile from the harbor. The hotel is great with large exercise room, indoor/outdoor pool and huge Marriott Club on 43rd floor. The hotel bars are on the pricy side for alcohol and wine, but there are plenty of local spots within walking distance. The room prices are very reasonable for the accomodations and location.
This hotel is super centrally located and a really short walking distance to Eaton Centre, bars and restaurants. We were on a family weekend getaway and wanted to be close to the mall so we could go see the tallest Christmas tree (and the light show that goes with it!). We didn't park so can't comment on that. The entrance was pretty standard for Sheraton - was a bit surprised the Xmas decor wasn't up yet but it's technically early but I thought they would have gone with the mall schedule. We paid for an upgrade to a suite since we had 2 kids with us and that was $150. Then we also paid for the lounge access which was another $150. The upgrade to the suite for us was a necessity due to the kids young age so it's hard to say whether it's worth it. If you're traveling with friends and are out most of the time then probably not. The lounge was relatively worth it for us. They served hor d'oeuves from 5pm to 8:30pm. This was pretty much dinner (we didn't think the toddler and baby would be suitable for the bar scene or the fine dining for other people's sake). They had salad, veggies and dip, a cold mussel appy, some breads and cheese/cold cuts. There was also a tofu bao (mock pork). The star of the night was the lamb chops in curry sauce. It's essentially AYCE lamb chops and all you can drink water/tea/starbucks coffees/bottled juices. It was all done very nicely. The breakfast on weekdays was from 6:30am - 10:30am. It had a nice spread of scrambled eggs, yogurt, select cereals, granola, honeydew, pineapple, oatmeal, vegetarian sausage, assorted breads and danishes, cheese, cold cuts etc. it was decent considering it was included in the access and we were well fed before our journey home. I should also mention service was pretty good across. Only complaint is that the room is quite noisy (kept hearing rolling trolleys or something upstairs). But decent overall.
What an experience. We came to the heart of the city for a business event, and were very pleased with the service and food quality at the hotel. The room was standard, two queens, and standard bathroom. We were on the 25th floor, and we he view of city hall, little Ben the clock, the other pieces of old architecture were just stunning and unobstructed. I could not have asked for better. Unfortunately our lights in the bathroom and front of the room switched out, and I had to shower in the dark... but this was soon remedied with one phone call to the front desk and within minutes they fixed it. I came down for breakfast in the hotel lobby, and ordered a chai latte and the big skillet full DC breakfast. The latte was one of the best I've actually had in the city. I'm sad that they don't really do take out on a regular basis or have a window at the side of the building for grab and go services. It's a whole milk latte with the perfect amount of spice in it. So on point! The skillet was kinda the standard breakfast, good but nothing that special. Came with two pieces of bacon that was a little saltier than I am used to but it's thick cut, chicken sausages roasted tomatoes, toast, and two really good nice yellow yolk eggs. It was enjoyable, and the eggs were made perfectly! We enjoyed our stay, and would really like to come back soon.
Pretty snazzy hotel right in the heart of downtown Toronto. I stayed here for two nights about a month ago and it was really nice. I came from the airport so parking during my stay wasn't something I needed to worry about. Checking in and out was a breeze and the staff were friendly from beginning to end. My room was rather large, very comfy, and had a great view of the city, including CM Tower. It had all the necessary amenities including a fridge (don't find that often anymore), coffee maker, all that stuff. I slept great too. The only thing that was annoying about the room was having to log into Netflix again every time I turned off the TV. I've stayed in other hotels and that wasn't a problem, so I know there's a way to do it. Anyhoo, I stopped by both the coffee shop and the restaurant on the first floor, and spent some time in the enormous lobby. I loved that they had working stations set up. Being a conference hotel, I get it. Very nice! The restaurant was tasty but not on Yelp yet so I'll get to work on that. I would totally stay here again and I have no reason not to recommend it. Enjoy your stay!
This is our hotel for 2 nights. It is a huge hotel good for conference , group tour and venues. The views are great. Walking distance to the downtown proper , restaurant St Michael's Cathedral . Love the inside bar and restaurant. The room was ok. Hope they change the carpet it's kind have an old smell. Lily the front desk manager was so helpful. Advice us to some restaurants and directions. Overall it is a good hotel to stay .
This hotel was in a perfect location. We stayed two nights to enjoy a weekend in Toronto. It was close to good restaurants and walkable for us to go to the Blue Jays game. The staff was overly kind and accommodating. We easily were able to get an early check in and late check out. We got a room on the 30th floor and it had an awesome view of the CN tower and skyline. The bed was comfortable (ask for memory foam pillows if you don't love the super squishy pillows that are standard) and the room spacious enough for our needs. The bathroom was pretty standard and not huge or fancy but was clean. There was a great indoor outdoor pool and gym as well on property. We booked through Agoda and got a good price for the room and would stay again for the price we paid
I recently booked for one night for a staycation in the city. I haven't stayed here before but since I am a Mariott Bonvoy member, I figured I would stick to the tried and true brand. I'm really glad I did, it was a great stay! The entrance to the hotel is between Queen and Richmond so you can access it from either street which is convenient. They do have parking available and valet service which is great when you've had enough of that downtown Toronto traffic. The hotel smells distinctly like the clean of the other Mariott hotels. I have read that most hotels have their own signature scent that they R&D so guests start to associate that with the brand. Pretty cool! We were staying around the holidays so a there was a corporate party there that night and lounge was bumpin. There wasn't a line at concierge though, so check-in was a breeze. Marc was very gracious and saw in my notes that I prefer high floor rooms. He was able to get us on the 30th floor with a great view of Nathan Philips Square. The hotel is a well established so there was some wear on the carpets headboard but everything in the room was very clean. The bathroom was really big which was surprising and the king room had lots of space for luggage. There were two complimentary bottles of water and coffee available, which was tucked into a cupboard that was part of the dresser. The clientele seem to be a mix of travelers and business people. In the morning, the lobby lounge was swarming with conference attendees and the like. There's a lot of space to set up a laptop and charge and there were even phone booths where you could take calls. It's also just a great place to grab your morning coffee because there's a beautiful waterfall that can be viewed from anywhere in the lobby since it's enclosed by huge glass windows. The price point was competitive with hotels in the area for a clean, cozy room without excess. Really happy we stayed here and would again!
This was a business trip for me so it was essential I stay in a hotel that was within walking distance of where I was working. The Sheraton Center in Toronto is very easy to find as you can exit the train station and follow one road all the way to its location near Philip Square. There are many entrances to the building, but the main entrance is located in the valet area which is covered. Staff is friendly to greet you as you walk to the entrance and when you walk in you immediately see the size of the place which can seem overwhelming for some. It gets very loud though as there are several areas to congregate and sound travels pretty far. I requested an early check in which was accommodated. The offered me a free upgrade to Guest room, 1 king pool view. I thought that was a nice gesture, thanked them and continued to my room. Little did I know the walk to get to my room was a hike. I took he elevator to the 4th floor and when I exited a sign pointed me to the left. I walked down the hall past the gym entrance and pool locker rooms, but no room yet. Turned left, then right, then down another hall and finally found my room on the backside of the hotel. That was not an easy find. The room was spacious had all the amenities I wanted and had a door that gave me direct access to the pool area with a small wall and some shrubs to sort of hide the room a bit. There was a chair and table outside the door sort of like a small patio to relax on. The windows are NOT tinted so you everyone in the gym, on the treadmills and elliptical, as well as those in the lounge area beside the pool can see directly into your room. Either one of two things was going to happen: someone in the gym or pool area was going to see me walking around in barely anything or I was going to look creepy because I could see everyone in the gym and pool. Thankfully neither scenario surfaced, but I would not select this room ever again. I like my privacy which is why I always select a floor as high as I can go unfortunately high floors are not available for early check-ins. Once you take the time to walk around you'll begin to understand how the hotel is connected to another building, which also has an underground area where they hide some local food hot spots, sort of like a food court, and some retail outlets. The noise level in the lobby is more than I tend to enjoy so I indulged in room service once and chose to walk to local establishments and bring food back with me the few days I was there. Overall, it's a nice hotel, but avoid the lower floor rooms. If you prefer a more relaxed atmosphere with lower noise levels, this is not the place for you. It is conveniently located a few blocks from Yonge Street which has many outlets and lots of places to stop and get food including some US restaurant chains. This was my go to for food if you don't mind a little walk.
Toronto Review 17/17: We stayed at this pretty nice hotel while in Toronto for a few days. Check-in was pretty easy, with the hotel having a nice lobby, and the staff in general was very friendly. The biggest pro for this place is that it's right near a bunch of places to visit. From Nathan Phillips Square being literally across the street to a bunch of museums only being 10-15 minutes away walking, it was excellent for the two of us. The rooms were decent with good internet, though they were missing a few things found in better hotels. I think the space could have used another chair or two, as there weren't that many places to put things down. The room felt a bit dark otherwise, and the shower could have used a bit more pressure. Also, breakfast isn't included, but that isn't always the case. We personally didn't check out the sauna, pool, or gym as we were both busy every day. In terms of leaving, they were able to quickly arrange a car service to get us to Billy Bishop, and the price was actually reasonable, being better than Uber or otherwise. If you're looking for a perfectly fine hotel in the middle of everything, I would recommend this place. It's not the best hotel I've ever been to or close to, but it was good, and it definitely fit the purpose. Just need those little things to be an all-star spot. read more
2 months ago
Overall: 8/10 Service: 9/10 Room: 6/10 Atmosphere: 8/10 Value: 6/10 Great location in downtown Toronto. Rooms are nice but dated. The front desk was incredibly attentive and helpful. The lobby is great and the restaurant is decent in a pinch for a quick dinner. read more
This was an high end hotel. I was here because my husband was doing Marathon last Sunday. And TCS had a welcome family Brunch for the supported runners. They had a breakfast at a separated room, then 9am going to checkin the family member of the runner. And 10am we could stay inside and started our brunch. We walked around the hotel before the room was ready. The entrance of the hotel has decorated with some pumpkins that really like Fall festival. They do have business lounge at ground floor level. 2nd floor was the meeting rooms or the function rooms. There was a bridge that we could walk to outside of the hotel to the City Hall. Inside the function, TCS was ready a big screen TV to camera the runners. I found my husband ran passing the line and took the pictures from the TV, while my little girl was enjoying her beef. For the food, they were tasty, and suited everyone's need. Drinks were variable. Beers, bloody ceases, orange juice with champagne... It was a windy day that my daughter and I both stayed inside with covers and watched him to win. The service of the hotel also really good. We walked everywhere, the staff would ask what they could help us, when we need some direction. read more
We booked their conference room for a day and were happy with how organized everything was. They shared the floor plans and the schedule with us ahead of time. On the day of our meeting, we were contacted by staff and they were responsive when we would have any requests. The continental breakfast, refreshments and lunch were served on-time and were delicious. read more
First pros: Location is amazing. Hotel staff is very very friendly and helpful. There are so many restaurant shops and everything you need either around the hotel or under the hotel in Path. Cleaning stuff did great job. Internet work very well for their members. TV was smart. Fridge worked. Sauna pool and gym were very good. Cons: Hotel is kinda aging. Needs new carpet, towels and some maintenance. There was also construction in front of the hotel and they were working all night long until morning and it was very noisy (April 2025). Also, the clock tower next to hotel bothered me because it was dingdong all night long. read more
This is one of our conference hotels in Toronto and I was pleasantly surprised that my room was ready several hours early (and they didn't charge for early check in like some hotels do!) Not sure if it's because I'm a Marriott Bonvoy Rewards member, but it was appreciated. I also loved the free water in my room daily, and being on a high floor with a great view. The location in downtown was excellent and I also loved the shops on the lower level and having access to "the path" which is an underground tunnel with other shops and restaurants/coffee (Tim Hortons, Starbucks) that can take you all the way to Union Station. That would be convenient in bad weather. My conference was between here and the Fairmont which is just before Union Station so I walked this route every time I needed to be there. The Internet was stable, housekeeping was efficient and the lobby was spacious with ample seating and even some work stations. The only negatives were I didn't have a fridge and the restaurant meals and bar prices were expensive. ($10 for my latte had me running to Starbucks!) Other than that I had a great 5-night/6-day stay and would stay here again. read more
Great hotel in the center of downtown Toronto. A short .5 mile walk to Union Station and 1 mile from the harbor. The hotel is great with large exercise room, indoor/outdoor pool and huge Marriott Club on 43rd floor. The hotel bars are on the pricy side for alcohol and wine, but there are plenty of local spots within walking distance. The room prices are very reasonable for the accomodations and location. read more
2 years ago
This hotel is super centrally located and a really short walking distance to Eaton Centre, bars and restaurants. We were on a family weekend getaway and wanted to be close to the mall so we could go see the tallest Christmas tree (and the light show that goes with it!). We didn't park so can't comment on that. The entrance was pretty standard for Sheraton - was a bit surprised the Xmas decor wasn't up yet but it's technically early but I thought they would have gone with the mall schedule. We paid for an upgrade to a suite since we had 2 kids with us and that was $150. Then we also paid for the lounge access which was another $150. The upgrade to the suite for us was a necessity due to the kids young age so it's hard to say whether it's worth it. If you're traveling with friends and are out most of the time then probably not. The lounge was relatively worth it for us. They served hor d'oeuves from 5pm to 8:30pm. This was pretty much dinner (we didn't think the toddler and baby would be suitable for the bar scene or the fine dining for other people's sake). They had salad, veggies and dip, a cold mussel appy, some breads and cheese/cold cuts. There was also a tofu bao (mock pork). The star of the night was the lamb chops in curry sauce. It's essentially AYCE lamb chops and all you can drink water/tea/starbucks coffees/bottled juices. It was all done very nicely. The breakfast on weekdays was from 6:30am - 10:30am. It had a nice spread of scrambled eggs, yogurt, select cereals, granola, honeydew, pineapple, oatmeal, vegetarian sausage, assorted breads and danishes, cheese, cold cuts etc. it was decent considering it was included in the access and we were well fed before our journey home. I should also mention service was pretty good across. Only complaint is that the room is quite noisy (kept hearing rolling trolleys or something upstairs). But decent overall. read more
What an experience. We came to the heart of the city for a business event, and were very pleased with the service and food quality at the hotel. The room was standard, two queens, and standard bathroom. We were on the 25th floor, and we he view of city hall, little Ben the clock, the other pieces of old architecture were just stunning and unobstructed. I could not have asked for better. Unfortunately our lights in the bathroom and front of the room switched out, and I had to shower in the dark... but this was soon remedied with one phone call to the front desk and within minutes they fixed it. I came down for breakfast in the hotel lobby, and ordered a chai latte and the big skillet full DC breakfast. The latte was one of the best I've actually had in the city. I'm sad that they don't really do take out on a regular basis or have a window at the side of the building for grab and go services. It's a whole milk latte with the perfect amount of spice in it. So on point! The skillet was kinda the standard breakfast, good but nothing that special. Came with two pieces of bacon that was a little saltier than I am used to but it's thick cut, chicken sausages roasted tomatoes, toast, and two really good nice yellow yolk eggs. It was enjoyable, and the eggs were made perfectly! We enjoyed our stay, and would really like to come back soon. read more
1 year ago
Pretty snazzy hotel right in the heart of downtown Toronto. I stayed here for two nights about a month ago and it was really nice. I came from the airport so parking during my stay wasn't something I needed to worry about. Checking in and out was a breeze and the staff were friendly from beginning to end. My room was rather large, very comfy, and had a great view of the city, including CM Tower. It had all the necessary amenities including a fridge (don't find that often anymore), coffee maker, all that stuff. I slept great too. The only thing that was annoying about the room was having to log into Netflix again every time I turned off the TV. I've stayed in other hotels and that wasn't a problem, so I know there's a way to do it. Anyhoo, I stopped by both the coffee shop and the restaurant on the first floor, and spent some time in the enormous lobby. I loved that they had working stations set up. Being a conference hotel, I get it. Very nice! The restaurant was tasty but not on Yelp yet so I'll get to work on that. I would totally stay here again and I have no reason not to recommend it. Enjoy your stay! read more
3 years ago
This is our hotel for 2 nights. It is a huge hotel good for conference , group tour and venues. The views are great. Walking distance to the downtown proper , restaurant St Michael's Cathedral . Love the inside bar and restaurant. The room was ok. Hope they change the carpet it's kind have an old smell. Lily the front desk manager was so helpful. Advice us to some restaurants and directions. Overall it is a good hotel to stay . read more
This hotel was in a perfect location. We stayed two nights to enjoy a weekend in Toronto. It was close to good restaurants and walkable for us to go to the Blue Jays game. The staff was overly kind and accommodating. We easily were able to get an early check in and late check out. We got a room on the 30th floor and it had an awesome view of the CN tower and skyline. The bed was comfortable (ask for memory foam pillows if you don't love the super squishy pillows that are standard) and the room spacious enough for our needs. The bathroom was pretty standard and not huge or fancy but was clean. There was a great indoor outdoor pool and gym as well on property. We booked through Agoda and got a good price for the room and would stay again for the price we paid read more
3 years ago
I recently booked for one night for a staycation in the city. I haven't stayed here before but since I am a Mariott Bonvoy member, I figured I would stick to the tried and true brand. I'm really glad I did, it was a great stay! The entrance to the hotel is between Queen and Richmond so you can access it from either street which is convenient. They do have parking available and valet service which is great when you've had enough of that downtown Toronto traffic. The hotel smells distinctly like the clean of the other Mariott hotels. I have read that most hotels have their own signature scent that they R&D so guests start to associate that with the brand. Pretty cool! We were staying around the holidays so a there was a corporate party there that night and lounge was bumpin. There wasn't a line at concierge though, so check-in was a breeze. Marc was very gracious and saw in my notes that I prefer high floor rooms. He was able to get us on the 30th floor with a great view of Nathan Philips Square. The hotel is a well established so there was some wear on the carpets headboard but everything in the room was very clean. The bathroom was really big which was surprising and the king room had lots of space for luggage. There were two complimentary bottles of water and coffee available, which was tucked into a cupboard that was part of the dresser. The clientele seem to be a mix of travelers and business people. In the morning, the lobby lounge was swarming with conference attendees and the like. There's a lot of space to set up a laptop and charge and there were even phone booths where you could take calls. It's also just a great place to grab your morning coffee because there's a beautiful waterfall that can be viewed from anywhere in the lobby since it's enclosed by huge glass windows. The price point was competitive with hotels in the area for a clean, cozy room without excess. Really happy we stayed here and would again! read more
This was a business trip for me so it was essential I stay in a hotel that was within walking distance of where I was working. The Sheraton Center in Toronto is very easy to find as you can exit the train station and follow one road all the way to its location near Philip Square. There are many entrances to the building, but the main entrance is located in the valet area which is covered. Staff is friendly to greet you as you walk to the entrance and when you walk in you immediately see the size of the place which can seem overwhelming for some. It gets very loud though as there are several areas to congregate and sound travels pretty far. I requested an early check in which was accommodated. The offered me a free upgrade to Guest room, 1 king pool view. I thought that was a nice gesture, thanked them and continued to my room. Little did I know the walk to get to my room was a hike. I took he elevator to the 4th floor and when I exited a sign pointed me to the left. I walked down the hall past the gym entrance and pool locker rooms, but no room yet. Turned left, then right, then down another hall and finally found my room on the backside of the hotel. That was not an easy find. The room was spacious had all the amenities I wanted and had a door that gave me direct access to the pool area with a small wall and some shrubs to sort of hide the room a bit. There was a chair and table outside the door sort of like a small patio to relax on. The windows are NOT tinted so you everyone in the gym, on the treadmills and elliptical, as well as those in the lounge area beside the pool can see directly into your room. Either one of two things was going to happen: someone in the gym or pool area was going to see me walking around in barely anything or I was going to look creepy because I could see everyone in the gym and pool. Thankfully neither scenario surfaced, but I would not select this room ever again. I like my privacy which is why I always select a floor as high as I can go unfortunately high floors are not available for early check-ins. Once you take the time to walk around you'll begin to understand how the hotel is connected to another building, which also has an underground area where they hide some local food hot spots, sort of like a food court, and some retail outlets. The noise level in the lobby is more than I tend to enjoy so I indulged in room service once and chose to walk to local establishments and bring food back with me the few days I was there. Overall, it's a nice hotel, but avoid the lower floor rooms. If you prefer a more relaxed atmosphere with lower noise levels, this is not the place for you. It is conveniently located a few blocks from Yonge Street which has many outlets and lots of places to stop and get food including some US restaurant chains. This was my go to for food if you don't mind a little walk. read more
3 years ago
Spectacular hotel. Stayed here for 5 nights. Felt like a 5-star hotel and one of the best Marriott properties I have stayed at. - rooms were clean, spacious, and housekeeping was on top of their game - staff were very quick to handle check-in, questions, etc. - even though they had 5 holiday parties going the same night, they kept the chaos well organized and a great experience - the people in the Lounge on the top floor are highly professional and well trained; I have never seen a lounge this well run with a bar, food, cleaning, and seating - excellent location near the 1 line, and centrally located to the ice skating rink and other spots Overall, A+ Marriott property and would gladly stay here again. Absolutely exceptional. read more
We stayed here for a few nights recently, and loved the location. Close to lots of restaurants, bars, the mall, etc. We had a good buffet breakfast in a meeting room with our tour group. There could have been more food choices, but the food served was of good quality. The bar in the hotel was fantastic, and the pool was really great. The only negative of the property was how noisy it was at night. There was a large Asian event across the street, and it was so loud in our room. We had trouble sleeping even with earplugs. read more
2 years ago
3 years ago
Lovely place, with a great view. Friendly, accommodating staff and housekeeping cleaned daily which was a nice change (a lot of places don't for shorter stays now). It was slightly annoying that the shampoo bottle was missing out of the shower and no one bothered to put one there in its place. Furthermore, the pool is so nice but the amount of people acting insane was ridiculous. Obviously, the hotel can't control who is in the pool or hotel in general but it would be nice to have a curfew for children or something read more
Staying at this hotel for a conference and it's in great walking distance to everything in the heart of Toronto. The rooms are nicely laid out, the staff is very nice and helpful. My view was great from my room in the Richmond tower. I would stay here again when I'm back in Toronto read more
We stayed at the Sheraton when covid cases were much lower and on the last random super warm weekend in September because they have an outside pool open year round. The check-in: The check in was an easy experience. They had major social distancing and the employees were nice. We were able to check in early so we could start swimming right away. The Pool: The pool was fantastic! We booked the room right after I saw an Instagram post saying their pool would be open that weekend and the weather would be 30 degrees. They have a huge pool and I swam laps for over an hour. The sun was shining and the pool area was really nice. I also think Goldie Hawn was there (this was during Tiff and it really looked like her sitting across from us at the pool. I would definitely book another room for a pool day when it's hot again. The Room: The room we stayed in was huge. During covid we take extra precautions anywhere we go. We bring Lysol wipes and wipe down everything we will touch or use. We wiped all the lamps, surfaces, light switches, door knobs and more. This room was cleaner than some of the others we stayed at. The breakfast: The breakfast was huge. It was included with our hotel cost and it left us very satisfied. I ate way too much for breakfast and highly recommend it. They even catered to my food allergies. During covid the breakfast is a pre-order and they give it to each person in a huge take away bag. Check Out: I negotiated a late checkout so we could swim all day long. It was fantastic and the perfect staycation for us. Would I return? Absolutely! read more
7 years ago
I was going to write a nicer review, but after tonight's events, I can't. Please read till the end, it's a SAFETY RISK! I checked into the hotel a day ago. Beautiful property with an easy to access location in a nearly center point of downtown Toronto. Pretty easy to find. I checked into the hotel. The receptionist went back and forth with me on room types. Apparently I booked a 2 bed instead of a single. No big deal..just give me a single. Why did this have to be a 10 minute discussion?? I got my room key and vague directions to my room in this massive hotel. I was put on the 2nd floor (convention hall). Weird. I wandered through the property for 10 minutes to find my room just for the key not to work. Great. When I went back down, the lady at the front desk fixed it, walked me to my room and made sure the key worked. And gave me a $50 meal credit for the issue. Cool! Problem solved, everything's cool. Nope. I call room service to use my credit. At night they go down to a night time menu. Well..this sucks. I can't get the item I wanted. But it's fine. I'll find something else. I tried to order a salad, but it's pre made and I can't have a few things due to dietary restrictions. Bummer. So I settle on wings and a Caesar salad. The food comes up. The salad was fine. The wings were cold and taste like old meat. Not like they sat out, but like the wings are near expiration. I couldn't eat more than two. Nothing serious. I would still give 3-4 stars. It's 3:30a. And an alarm is going off in my room. It sounds like a phone alarm. I thought the iPod dock next to my desk www malfunctioning. It's annoying and I'm starting to get angry. 4 minutes go by of this sound. Then the announcement. -This is a fire safety test- WHAT!? ARE YOU F-ING KIDDING ME! It said fire test!! At 3:30 in the morning. I rush down to the front desk and the message changed. Something triggered the alarm on floor 3B. I'm shaking in the lobby, looking for answers. The bell man said I could have stayed in my room. WTF! This was handled we so poorly! I understand fire alarms happen, but where's the assurance?? Where was the staff to check the floors?!? The alarm sounded like a phone alarm going off. 4 MINUTES FOR IT TO SAY IT WAS A FIRE ALARM?! IF THIS WAS REAL, I COULD HAVE DIED! I usually NEVER review anything so low, but this is by far the WORST hotel I've ever stayed in! At least the one in Kyoto I ranked low didn't put my life at risk! read more
3 years ago
Five solid stars for my recent 7 day stay for a conference at the Convention Center. With the exception of not having a true restaurant in the hotel, service and hospitality by all the staff were very welcoming. For those that like to swim laps they have a 23 meter or for the folks from the United States it translates to a 25 yard partial indoor outdoor pool. I liked the Grab and Go coffee and pastries at 6 am when they open. At night time, this area also offers limited seating at the bar area with a limited menu. The other Lounge bar directly across has tapas and some more items such as steak but a very limited selection. Special shout out to Lorena who greeted me every morning at 6 am when I came down for coffee and blueberry scone, Valerie who was the Lifeguard and pool attendant and Kyle who waited on me one night when I ordered their burger. The Sheraton is close to Eaton Center and chain restaurants such as The Cactus Club, The Keg and a great Thai Restaurant called Pai. Finally, the Convention Center is about a 20 minute walk which is also convenient and next to the Toronto Blue Jays stadium. read more
3 years ago
Stayed here for an evening for a work trip. Rooms were fine, maybe a bit dated, but the brand new Marriott lounge was AMAZING. The views are great, the breakfast was good and had a lot of variety as well. Definitely plan to stay here next time I'm in town for work. read more
This is a nice hotel, nice pool, okay gym and is right in downtown. The reason I gave it 3 starts, the food here is garbage. Got in late from a flight and didn't feel like going out to get food. Everything was going good, room got upgraded, had a nice view and thought, cool this place is gonna be good. Checked out the room service menu, didn't see anything that really caught my eye so I played it safe (so I thought) and ordered the Chicken Flatbread. Wow, it was soggy and got delivered in two to go boxes. The pizza was just cut into 4s and half in each box. Pizza was soggy and messy. The cheese was sticking to the bottom of the other slice. It was the worse food presentation I've seen. You would've thought I ordered dinning in and took leftovers. Highly disappointed and in the morning, I'm going to have to address this. $28 CAU for what looked to be leftovers, nah man you can do much better than that. read more
2 years ago
3 years ago
2 years ago
Very large hotel in the center of downtown. The decor seems a tad bit older, but the place is still very grand. I was in the Richmond tower on my first visit and had a city view to an empty building across the street in late November 2018. I got a view of the beautiful city view with the Toronto sign and ice skating rink on my second visit. My third visit in February 2019 was in another tower, but with the same city view--but just down the street. The room are spacious and comfortable and quite modern with lots of electrical outlets and USB ports at the desk and on the sides of the nightstand. Very convenient. The towels are thick and fluffy and very nice. Free bottles of water in the room are a nice touch. The clubhouse on the top floor also has amazing views and a nice continental breakfast in the morning if you are a VIP guest. The attendants are super attentive to bring you coffees and clear the table. Nice hotel that is conveniently located along The Path. Definitely recommended for your Toronto stay. read more
4 years ago
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