Last summer we stayed at our first St. Regis in Florence. It was a dream. The rooms had hand painted frescoes on the elaborate ceilings. The butler service was great, we had our clothes pressed and a cappuccino waiting for us every morning. After that I told my husband that I want to try to stay at as many St. Regis's that we could. Last week we made it out to Toronto for a family event and decided to stay at the Toronto St. Regis. It's a beautiful modern property. Reminded me a lot of the NYC Manhattan Ritz Carlton. The people in the front were so kind and memorized my son and daughter's names right off the bat. The burgers were halal which was a big plus. I wish we could've taken more advantage of the butler service but really we didn't need someone to press our tshirts and jeans on our crazy days going to Niagara and Casa Loma. Overall lovely experience. Also breakfast in room to me was better than Louis Louie. My daughter loved the pancakes(both the original downstairs and chocolate chip ones through room service). read more

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Beautiful updated rooms, great service and great location. The experience at Louix Louis restaurant is the icing on the cake at this place. Highly recommend staying at this hotel. read more

I was able to stay at the beautiful St Regis last week and I had the best experience. Service was perfect. They do a morning and evening service so coming back to the room at the end of the day was lovely. I went to the lounge for coffee and a light breakfast in the mornings and it was peaceful and perfect. They serve a larger menu upstairs and there is a gorgeous bar area there as well. The room is a little larger than others, which is why I chose this hotel. The room was very clean and tastefully decorated. I could hear a little hall noise but nothing from other rooms. The bed was extremely comfortable and the pillows were perfect. The rooms have the option to have morning, evening and night lighting which creates a nice mood. I can't wait to go back to Toronto to stay here again. read more

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Everything went well. From the Concierge service at the airport, which was patient considering the delays- to the driver - to the check-in process. All was Professional- flawless - seamless. Everyone is nice & courteous. It really is a lovely place to stay and you're in the heart of downtown which makes it a very walkable area. The room is large and airy and well designed. You have options to eat downstairs on the ground floor on the 33rd floor at restaurant Louis Louis, or ordering room service which was also quite seamless. read more

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I used an annual free night award to book one night at the St. Regis. It was a short stay - arrived at 9pm and checked out at 2pm the next day. I stayed in a basic room with 2 full sized beds with my wife and 2 kids. Check-in was quick and friendly. The lobby itself was small but upscale, decorated with orchids and adjacent to a classy Art Deco style lounge with lots of polished bronze and fluted glass. Even the basic room was spacious, with a large heated marble floor bathroom, a minibar area with a separate sink and the main bedroom. The view from the windows was lacking though, but not surprising due to the location of the hotel in the heart of financial district. The location is not quite as kid-friendly (infants) as other hotels, (ie. Ritz Carlton or Park Hyatt). My 1.5 year old wouldn't go back to sleep once we arrived at the hotel, so I desperately tried to stroll her around to fall back asleep. Unfortunately there weren't any parks around and she was overstimulated in the heart of financial district. They do have a very nice pool area on the 32nd floor. Unfortunately I didn't get a chance to take a dip, but seems like one of the better hotel pools in Toronto. Their restaurant Louix Louis also seems nice, but again I didn't get a chance to visit. Overall a good location for people who want to be close to the Financial District / Eaton Centre. It wasn't as convenient for us with small kids and we preferred the Ritz Carlton location that was closer to the Aquarium and CN tower. I also wasn't in love with the decor, it was a little dark and stuffy to me. However, service was good as expected. read more

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Room was clean and spacious. Location walkable to the CN tower, waterfront. Good service: responsive on the text app to issues in the room (bathtub wouldn't drain), we were offered complimentary coffee service directly to our room which was delivered on time, we have status and while there was no room upgrade availability we were granted late checkout, we were offered complimentary chocolates at turn down service Nuances/ missed marks: the entrance and parking entrance is NOT on Bay Street as listed as address, valet parking only $70/night; the bath gel in our shower was pretty much empty (ran out after 2 showers); no courtesy car service for local drop offs; not the fault of property but there was homeless presence on the corner and essentially you needed walk past in order to enter the property; we went for breakfast on the 31st floor: no tables for 2 at 9:30 am, had to sit at the bar and it took 40 minutes to receive our food after ordering (was New Year's Day, so may be short staffed and busier than usual) but since breakfast was included in our stay I wish the front desk had recommended we make a reservation for breakfast. read more

Hoho posh posh fancy fancy. Got the luxury of trying their afternoon tea experience. Quite easy check in with reservation and process. The lighting by the window is nice, the only thing is that the tables are too small for the tower and tea or low leading you to sort of hunch like a shrimp. Ambiance wise, its pretty much a hotel lounge, sort of separated off to give a windowside street view and is more of a cozy fireplace lounge than an open aesthetic We were greeted by an adorable glass of champagne, our server was quite nice and explained everything but could tell she was in training. Then we got to choose our teas, most of the teas smelled did seem more basic. I ended up choosing a creamy oolong and my friend got the signature one which was light and pairs better with the tower as the tower is unexpectedly rich. The tea is refilled quite often, though there is some confusion that you set the hourglass yourself and your server tells you which hourglass ( minute) your tea is steeped for. The scones were deliciously fluffy and warm, I only wish there was more of them. But beautiful jam and clotted cream selection. Surprisingly my favorites was the roast beef Yorkshire pudding ( creamy but not too heavy, a bite of spice, nicely balanced texture). Truffle sandwich was good too, not too overwhelming truffle and balanced well. And the chocolate desserts were rich. The rhubarb cake was interesting, not that much of a fan of the pickled rhubarb topping. I also tried foie gras for the first time which was again a privilege, but it was gamier than I expected. I think if the sandwiches had similar fluffiness of bread it would be more cohesive, but I appreciate the individual care to each item. Overall, come hungry as the tower is surprisingly filling. The items offered are pretty unique and overall was able to take my time and enjoy the experience. The only thing was the small space made it harder to maneuver things around like cutlery/napkins. I would try this experience with minimal distractions so you can truly relax. From what I see, this years spring set is a lot more delicate, so you can expect this hotel to continue improving their afternoon tea experience in the coming years. read more

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A wonderful stay at st Regis Toronto definitely deserved 5-stars hotels, everything beyond the standard, ALL staff was friendly and always keep smiling, really enjoyed stayed in there Used SNA upgraded to suite, room was clean & fantastic, love the heating floor on ensuite Complimentary breakfast for loyalty members at 35/F Louis Louix, incredible interior design, definitely back again to try their dinner menu & cocktails Highly recommend to choose st Regis Toronto read more

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This was our first time staying at the St. Regis Toronto and it will definitely not be our last. The staff's attention to detail was really above and beyond and we had such a comfortable stay. Our room was beautiful and the bed was SO comfy. We literally struggled to get out of bed every day because of it. Each day the housekeepers did a fantastic job of cleaning, everything was completely spotless. They really went the extra mile too - for example, one day they noticed that the toothpaste we had sitting out was running a little low, so they left us two extra little tubes of toothpaste. It's the little things like that that really made our stay comfortable. We felt like we never even had to ask for anything. I think there were people staying near us but we never heard any neighbors, so I think the rooms are built well. The lobby bar and the rooftop bar are also lovely, we frequented both of them. I ordered a Caesar salad with chicken at the lobby bar and it was so freaking good. And be sure to check out the lobby bar at 6 PM because each night they do a really cool champagne sabering ritual (apparently something they do at every St. Regis around the world)! We will definitely stay here again the next time we're in Toronto. read more

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Our arrival instructions to have a bottle of champagne and a bowl of fruit delivered to our room upon our arrival (to celebrate our anniversary) was not followed. It required a few rounds of emails with the butler service to get our order cancelled and removed from the hotel bill. That initial experience, unfortunately, colored our overall view of this hotel and the St. Regis brand--especially after communicating our needs well in advance via email to the Butler service email for this hotel. Our breakfast at Louix Louis was good in quality, but very slow in service. It took quite a while to get our coffee refilled. Also, our seating location at the end of the restaurant wasn't very picturesque. Finally, it was around 9:30am on Saturday morning when we had breakfast, and the bar staff was very noisy with replenishing their ice buckets and liquor bottles. The Afternoon Tea was fantastic in service and food quality--it was the highlight of our stay and a great value. The staff was very caring and attentive. The champagne, tea and sweet/savory foods were all excellent. It was a great value for the money. read more

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My wife and I have traveled to over 50 countries, often choosing five-star hotels for both leisure and business. It's fair to say we know what genuine luxury hospitality looks like. Regrettably, the St.Regis Toronto has shown us precisely what it does not. We reserved three suites for five nights, investing over $12,000 for a family wedding. Months in advance, Jason Fang, a manager, assured us of upgrades, daily breakfast points, and special gestures for my mother's birthday and our cousin's wedding. One week before our stay, I called to confirm, only to discover from Pamela that Jason had left the hotel--and, quite conveniently, no record of any promises existed. No notes. No calls. No emails. The insinuation was clear: I was fabricating perks--a rather bold position to take with a Gold Elite guest investing five figures. Even before reaching Pamela, Selena at the front desk politely refused to connect me with a manager, despite my repeated, calm insistence. It left me with the distinct impression that the front desk staff is trained to insulate management behind layers of scripted pleasantries while simultaneously ushering guests off the line. Upon arrival, the stay unfolded with relentless inconveniences: * A non-functioning room key. * A room oppressively warm, owing to AC vents intentionally set high to conserve energy. Maintenance acknowledged the issue but only produced a small fan as a solution. * Light streaming in through non-blackout curtains, despite multiple maintenance visits. Eventually, we had to tape the window corners ourselves. * Beds and pillows so uncomfortable that sleep felt like punishment rather than rest. * Ants in the fridge courtesy of a previous guest's chocolate bar, and, as a bonus, a spider lurking next to the fridge. Throughout the stay, we attempted to escalate matters directly with the General Manager, but were repeatedly deflected back to the same three managers, who ultimately offered nothing more than polite apologies and the refrain that they "can't do anything." Thank you for understanding, they'd say--but nothing remotely approaching five-star hospitality was done to accommodate us in any meaningful way. Even as unresolved issues persisted--AC still inconsistent, light still intrusive--we made a simple request to Mach for a two-hour late checkout on Monday, our fifth day. It was declined. We then asked for just one of our rooms to check out late so we could consolidate luggage ahead of our flight back to California. Also declined. Even a modest extension from 2:00p.m. to 4:00p.m. for any of our rooms was denied, despite everything we had gone through. Today (Sunday), on our last night, I called one final time, hoping to speak with the General Manager, Josh, to resolve these matters before writing this review. Yet once again, I was met with the same runaround: he is not available today--or tomorrow. It's very sad that after everything we experienced, the leadership still remained completely inaccessible. I fully expect the hotel's response to be the usual carefully worded statement: "We're so sorry to hear this, and we did X, Y, and Z to resolve it." Let me save you the trouble: Everything done was reactive and purely the bare minimum--and only after repeated complaints. There was no proactive service, no instinct to exceed expectations, no glimpse of the brand's famed legacy. Some might speculate there's an undercurrent of resentment toward Americans due to broader political tensions. We are not political people. We simply came seeking rest, respect, and the quiet elegance the St.Regis name implies. What we encountered instead was scripted civility masking rigidity and indifference. By the time we realized how subpar this experience would be, it was too late to relocate three families without significant logistical pain and inflated rates elsewhere. So we remain, counting down the days. St.Regis Toronto is, in truth, a three-star operation dressed in a five-star uniform. For anyone considering this property: You might wish to save your investment--and your peace of mind--for the Ritz or the Four Seasons instead. To management: I seek nothing from you--not points, not discounts, not perfunctory apologies. I simply want you to know that your hotel has chipped away at the reputation of your brand. And I want fellow travelers, particularly elite members, to walk in with eyes wide open. I'll be sharing this review widely, so others can hear my voice--and the voices of the three rooms' worth of guests who endured this stay. Some guests might stay silent; I won't. Because at the St.Regis Toronto, the only thing truly polished is the surface. Underneath, there's simply... nothing. read more

Extremely Disappointed - Not What You'd Expect from the St. Regis or Marriott Our current stay at the St.Regis Toronto has been one of the most frustrating hotel experiences we've had -- and easily the worst we've encountered at a Marriott property. We booked our stay weeks in advance, spending over 45 minutes on the phone specifically to ensure that our suite would have a connecting room for our young children. This was not a luxury -- it was a necessity for our family vacation. When we arrived, we were told the rooms did not connect. Rather, they were adjoining rooms. The only alternative offered was an upgrade to a two-bedroom suite -- for an outrageous additional $2,000 per night. That was simply not feasible. Instead, we were offered a one-bedroom suite for the first night with the promise that we'd be moved to a suite with an adjoining room the next day. We were assured our luggage would be transferred and our new rooms would be ready when we returned in the afternoon. None of that happened. When we came back at 3:30 p.m., the kids room still wasn't ready -- and our luggage hadn't been moved. We waited over an hour and the kids room still wasn't ready. When we were finally given access to the suite, the toilet was broken. We chose the St.Regis expecting thoughtful service, attention to detail, and an stress-free luxury experience. Unfortunately, what we have received is disorganization, poor communication, and a clear disregard for the commitment made at the time of booking. I expected much more from both the St.Regis brand and Marriott. Would not recommend for families or for travelers who rely on promises being kept. read more

Was here for the high tea experience and was beyond happy with this decision to celebrate a special date. If my memory isn't off I believe our waiter was Tristan and he was nothing short from world class from beginning to end with his service. Tristan took the time to explain yea service. Great variety of teas to choose from, I myself would highly recommend the oolong cream. Both the savoury and sweets were great. Egg salad and the sandwich and the peach panacotta would be my highlights from the tower. Tristan did an added bonus with the coffee art which really made it a special experience. read more

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Very professional and accommodating staff. Concierge and housekeeping were all very polite and helpful. Room service and minibar were a higher price point than I think the average individual would be willing to pay; however considering the overall costs and target clientele for this hotel, the prices probably make sense. The hottub by the pool and the sauna were perfect temperatures and none were ever overly crowded or too busy. Same goes for the gym. Everything was very clean and well kept. Location wise, everything we needed was either within walking distance or a short ride. read more

This is the third St Regis hotel I had been and this is not up to the usual St Regis standard. Taking over Trump Towers and trying to converted that to a St Regis property does posts challenges. The decor and the room set up is not the most pleasant. The style is old and conservative. Services definitely lacking. The front desk was pleasant and efficient. Housekeeping was a let down. The turndown service was not up to par. The beds were not remade, dirty cups were not cleared or replaced. Btw, 10% service fee is added to the room charges so guests does expect a certain level of service. The indoor pool facilities is nice with whirlpool and sauna room. But they really need housekeeping staff check on the supplies and cleanliness for often? Towels were everywhere from previous guests. The change room was in the same situation too. St Regis Toronto is a pass for me if I am looking for a high end staycation experience. There are so many better choices in Downtown TO. read more

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I don't even know where to begin . The driveway upon arrival is beautiful . The staff is polite and the entrance is just magnificent . The aroma as you walk through the door is elegant and inviting . The customer service is impeccable and my room was luxurious and beautiful . read more

This review is only for the cafe lounge in the lobby area where I ordered a deviled egg and slices of salmon breakfast croissant with coffee. Food was perfect as was to be expected coming from The St. Regis and our server exuded the standards of superior hospitality as she accidentally dropped the cloth napkin on the floor next to where we were sitting while presenting my croissant and coffee and immediately came back with a replacement. Great place to relax in between meetings or to have a libation after work hours. read more

Did a bit of a staycation in Toronto and decided to splurge. This hotel was 5 stars all the way. From the front staff to room service my experience here was fantastic. I opted for a suite that had a reduced price (I guess because of Covid). It had a living room, bedroom and small kitchenette. Highlights were TV in the bathroom, extremely comfy bed and very attentive staff. Worth a splurge to escape the daily rut! read more

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I had an amazing afternoon tea experience with my friends at the Astor Lounge. I don't usually care for the sandwiches and pastries when I go to tea time but I found most of them to be really enjoyable from here. The scones were not as good as I'd hope they'd be but still okay. Service was great, loved the ambiance and would recommend this place. Probably the best afternoon tea I've had so far ( yes better than what I've had in London) and a steal for only $95/pp. Everyone need to try the oolong crème tea, it's the best. read more

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Great hotel with pure luxurious and excellent services. We stayed in the one-bedroom suite and it was one of the best hotel stays I've every had. The hotel and room were beautiful and the service was spectacular. 24-hour room service and we had our own butler service that delivered french press coffee and newspaper. Room service and requests we had were always addressed immediately. Great job to the management team and staff here - thanks for a wondering experience. read more

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*Note: this is a review of the Spa. It will be closing on Feb 17 and reopening End of May 2020. Services I got: Aromatherapy Massage with George ($180- it's $10 more on weekends) Pros: - The spa is located on the 31st floor, across from the Louis Louix restaurant - The massage itself was really good, not too painful and was full body from head to feet. There are 4 scents to choose from: lavender, grapefruit, eucalyptus and peppermint. You can ask what part to focus on. - At the end of the massage they provide you with a glass of Prosecco. - I went during a weekday close to spa closing time (6pm). The facility was pretty empty and so was the pool. - Access to the spa is on a separate floor (32nd), you can access through an elevator that the receptionist will guide you too. The washrooms there are comparable to the spa washroom but showers aren't as great. There is a Dry sauna there. Cons: - Compared to other spas of the same price, the current spa did not offer a steam room but in the new renovation they will. - Lounge area was quite small (see pictures) compared to other places, it would also benefit from larger lounge chairs. I decided not to stay very long in the lounge bc it felt more like a waiting area than a lounge. - Snack options were less than other places- probably the best snack table is at Ritz Carlton but the chocolate covered blueberries were good. - Note that an 18% gratuity will be applied automatically to all receipts, if you want to change it, you can write down the change you want to make. read more

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This hotel was beautiful. Everything about it, I was just in awe. From the moment you check in, the beautiful mural of flowers which is picture worthy, their LOUIX LOUIS bar located on the 31st floor, to their hallways and their rooms. Everything was just amazing. Staff is fantastic and makes you feel like royalty. The rooms are beautiful with their marble restrooms. Located conveniently down town Toronto! First off, their LOUIX LOUIS bar is BEAUTIFUL! Can we also talk about the view to the city, GORGEOUS! Great place to take a selfie. Their drinks are also to die for! Including their old fashion, best old fashion I've had. Highly recommend their custom drinks, you will not be disappointed. This bar is a MUST if you plan on staying here. Overall, I had a great experience at St. Regis Toronto. We were able to book our room though Amex which offers an upgraded room and a 100$ bonus to use at the hotel. Which was a major plus! We uses all of this and more at their beautiful bar. So highly recommend booking through Amex, plus you are able to check in early and check out late. We will be staying here in the future! read more

Up here on a business trip. Standard deluxe room was very small and TV was in the corner. Very Nice gym with a lap pool. read more

Just left this hotel today and it was a wonderful stay! No complaints. The service was impeccable. Hotel staff greeted us warmly and were so friendly! They came to help us with the luggage right away and every time we called for valet it was a very quick turn around. Valet is $65/nt just fyi. The rooms were clean and they would come in to clean it every time we were out and provided extra water for the night. The location is close to a lot of landmarks and multiple Starbucks and bakeries. Very convenient. We stayed during the week of Easter and they had an event that the kids really enjoyed. The concierge and the rest of the staff really made the event a true joy. Thank you for the wonderful experience! read more

I had the best birthday experience here! We stayed for my birthday from 10-16 July 2019. We had such an amazing time. The staff here is truly amazing...I mean each and every person we came in contact with was just wonderful and made our vacation a wonderful experience. From the manager, concierge, bellmen, every person. Yes, the hotel is beautiful and well maintained with lots of great spots, but it's the people take it to a whole new level. One special evening, they staff gave us the best present. When we came back to the hotel that night, there were chocolate covered strawberries and rose petals. We were totally surprised and overwhelmed. Overall: Great Hotel, even better People!!! To the staff: You are all amazing and very much appreciated. We will definitely not forget our time here. Thanks for making it great! read more

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Excellent location in downtown Toronto. This hotel is very modern and relatively new so it was nice to have all the modern options like warm bathroom floor, TV in bathroom mirror, fireplace and good city views. Staff was friendly and have to admit having your own butler is an unexpectedly cool benefit. It is a a definitely a high end hotel but it does deliver on excellent service which is a St Regis hallmark. read more

One of the nicest hotels in Toronto downtown. New lobby at last done. Rooms are excellent and well located to sports events, subway, restaurants and downtown. read more

The St. Regis Toronto - Bar area - Hotels Near Me - Toronto, Ontario

The St. Regis is another example of a great brand that has failed keep up with its reputation. This is a former Trump hotel that never renovated after making the switch. The property is very dated and much of the furnishings are in disrepair. Our room had chipped up furniture, the sinks were stopped up and the AC didn't work properly. The internet was spotty. The restaurant bar on 31st floor has a nice vibe but pay attention to drink prices. They can gauge you without telling you. This place isn't worth the extra price they charge for the experience. read more

The St. Regis Toronto - Chipped furniture in the room - Hotels Near Me - Toronto, Ontario

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If you will be content with a nice, clean hotel room and mostly good service and are happy to pay St. Regis prices... then step right up. This property does not approach the definition of a luxury hotel. And it's possible that no St. Regis hotel will knock my socks off; my experiences at the St. Regis Roma were similar. Back to Toronto. We spent 6 nights here over Labor day weekend. Reception desk is right on the first level of the building... loud and not relaxing. We were offered bottles of water (STOP WITH THE PLASTIC BOTTLES MARRIOTT!!!). Offer me a glass of champagne. The bar/lounge is also on the first floor; not chill; not cool; not relaxing; not inviting. Oh and no mention from registration of the "Champagne spearing" that happens nightly (got to read the website to know that happened but don't worry even when it is happening it's not clear where it is happening or how to participate!). Registration at a luxury property really needs to be away from the street and generally belongs on floor or two up. We reserved a 1 bedroom suite but my Platinum status did not apparently afford me a nicer room than room 2901. Yes- we were on the highest floor of the hotel. The room was nicely decorated and had all the expected amenities- but the DESIGN was abysmal. Multiple doors and closet doors open into other doors. The shower door opens in the bathroom door. The closet door opens in the bedroom door. Butler Service. Forget about it. The marketing materials for St. Regis all highlight their famous butler service but we showed up to the property and it was crickets. We did get some clothes ironed- but nothing else was forthcoming. At registration there was no mention of it and the items listed online were never offered. There was never a turndown service despite us always turning on our 'make up room' light when we left for dinner. Location of the hotel restaurant and pool/spa/fitness facility adjacent one another also another horrible design error. Who wants to wear a robe walking by people going to brunch/dinner? Finally... MARRIOTT IF YOU ARE LISTENING- PLEASE STOP USING SINGLE USE PLASTIC IN YOUR BATHROOMS. At one point we had 3 mini bottles of shampoo, 3 conditioners and 3 body wash bottles. What the frack!??? Stop with the single use plastic and focus on service... like that glass of champagne!!! read more

Beautiful hotel in a great location. Service is always impeccable and the hotel offers excellent dining options. Rooms are well appointed and the beds are extremely comfortable. When staying in Toronto, if the option presents itself, this hotel is a must. read more

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Hotel was beautiful and clean. Bed was extremely comfortable. Location was perfect, close to train station and trendy restaurants. Service was immaculate and friendly. Hotel provided us with umbrellas for our first day there when it was drizzling, they walked my husband to a nearby bank and gave us complimentary Prosecco during turndown service because my husband had told them it was our anniversary. The rooms were spacious and had great views to the city. Beautiful fireplace, heated floors in bathroom, tv in the bathroom mirror and automated drapes. We rented a car to drive to niagara and the hotel made all the accommodations, we didn't have to pick up the car or drop it off, the car rental company came to the hotel. Food at the Louis Louis restaurant was good too. I didn't want to leave this hotel, can't wait to come back! read more

The St. Regis Toronto - Room service, complimentary Prosecco. - Hotels Near Me - Toronto, Ontario

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Great location, sauna could use some updating. Use of the house car was very helpful while staying in Toronto. Breakfast at the restaurant in the hotel was good as well not the best at Regis in the lineup in regards to design and build quality, does live up to the brand expectations read more

I stayed here in September 2020 at a very difficult time in my life as it was for so many people. I was making an international move during strict Covid lockdowns which carried with it a lot of stress and emotion. The hotel could not have been more accommodating - I called a few days before my move to ask if I could bring some luggage early to ensure it wasn't packed which they were happy to assist with. I came with two SUVs of 15 pieces of full-sized luggage nearly a week before my stay which they stored for me, even tagging the pieces of luggage I wanted during my stay which were already in my room upon my arrival. I mentioned I would be having some people over for wine and goodbyes (my 6 person "bubble") over the course of the stay and they ensured I had 6 wine glasses waiting on the bar when I arrived which were refreshed every day of my stay. They offered a wine list but I was bringing my own, so they ensured the room had a wine fridge. I had a spa appointment and a massage that was handled so well to accommodate Covid protocols. I bough a styrofoam cooler to take to the beach which they happily packed for me with ice (and the world's most expensive bottles of Coors Light). When it was time to leave, the concierge arranged all of the airline transport with a towncar for myself and two suburbans for my luggage. I was staying recently in another hotel that was perfectly nice but didn't seem to care to do anything above and beyond like this one did. It reminded me of this really wonderful experience I had here, certainly an experience I will never forget! read more

Choosing St.Regis Toronto was a last minute pick for me as a nearby hotel under a different hotel brand had failed to accommodate me due to being from the states and not having Canadian identification even though I had my fully vaccinated CDC card and proof of my completed Canada self isolation negative test results and prepaid everything. I'm very glad that I ended up staying St. Regis Toronto in the end as everyone on the team here made the experience worthwhile. Everyone from upper management to the front lobby staff and housekeeping staff was extremely kind in letting me and my girlfriend stay and were very warm and understanding from arrival to departure. The manager on site at April 11 afternoon even made sure our departure was left on a high note as he had gave us for free their 13 layer king's cake and prosecco alongside a 3 PM checkout (all without me asking!) so we had all the time we needed to get ready. Price wise as far as 5 star hotels go, was surprisingly affordable; St.Regis Toronto ran about $6500 for almost 2 weeks in one of their spacious deluxe suites. The staff are very accommodating and will provide anything you need from extra water to extra blankets within minutes if requested from the Mariott Bonvoy app chat system. The view and ambiance was good, really high up so downtown emergency car sirens weren't as noticeable. Internet speeds were excellent and I was able to video stream from multiple devices for work with no lag issues. The hotel service was 24/7 and I was able to order takeout at 3 AM and staff were more than happy to bring it up to my door. I would definitely return in the near future for an even longer stay. Thanks to everyone at the St. Regis Toronto team, you've made a new happy lifetime customer. read more

The St. Regis Toronto - St. Regis Toronto view - Hotels Near Me - Toronto, Ontario

A Marriott by any other name. 1 person checking people in with a line formed. Lots of attitude when number 2 showed up 15 minutes later. A dated room with technology from 1980. For this price point anything would be better. Overpriced at half the cost. read more

The experience was amazing. The hotel is upscale, the staff are polite, kind and accommodating. The only reason why I gave 4 stars instead of 5 is because my room was HOT. I tried to adjust the thermostat to as low as possible but the room temperature stayed the same. I had to sleep on top the blankets. Otherwise the room smelled great, in fact the entire hotel smelled great. read more

Well so far I've stood in line for 15 minutes. Terrible service. Would have expected better for $400 a night. Even a gold member at Bonvoy did nothing. Oh well, I guess we are all getting use to this. Time to stay home. read more

Amazing I booked a room for three days and I felt like I was in a palace. A driver taking me to my location of need. A fresh cappuccino made every morning and house slides waiting for new use every day. A place to be. I recommend fully please come read more