The Ritz-Carlton, Toronto Photos
More like The Ritz-Carlton, Toronto
Recommended Reviews - The Ritz-Carlton, Toronto
Start your review...
Reviews With Photos
We went for an afternoon high-tea at the epoch cafe within the Ritz-Carlton at Toronto. Great service, presentation and selections, both savouries and the desert. Everything baked and prepared Inhouse including the jams! The setting is good and would be better at summertime when the outdoor patio opens. Would go there again during summer
Five starts isn't enough -- I'd give it ten if I could! The hotel is nestled in the heart of the city, with top attractions just a stone's throw away. Sure it's the Ritz and we came here with certain expectations but the staff here blew us away with thoughtful touches and genuine warmth throughout our stay. 100% recommend!
Simply put, Ritz-Carlton Hotel, Ritz-Carlton standards throughout. We love the gym on the 5th floor. Everything there is spic and span! The hotel is conveniently close to so many places. We're lukewarm with the in-house restaurants though. Other than that, everything is A+!
Absolutely an amazing 5 star experience! From the moment we walked in to check in, to the wonderful club attendants at the club lounge--which I highly recommend the upgrade, (shoutout to Max, Emma, and Olga!), we felt like we were treated nothing less than luxury and 5 star. The respect and attention to detail was absolutely superb and I would 100% recommend this hotel to anyone visiting Toronto. We will definitely be back! Thank you for an amazing stay!
One of the best hotel stay experiences I've had! The stay was nothing less than stellar, with the service and accommodations being top notch. The hotel is conveniently located downtown and walkable to many restaurants, pubs, activities and shopping. The personal touches to the room (notes, chocolates, champagne) were a nice surprise and what makes the Ritz-Carlton stand out from the rest. I'd like to thank Audrey, who not only gave us some excellent recommendations on what to do, see and eat, but she checked on us almost daily to see how we were liking our stay in Toronto. The pool/jacuzzi were a nice treat after a long day of walking the city, and the fitness center was well kept with a wide range of cardio machines and free weights. Five stars all around!
The legacy brand of Ritz Carlton within Marriott Bonvoy portfolio is one of sharp contrasts. Many properties have deteriorated to a memory of what luxury used to be, while others, like Ritz Toronto are a shining example of Ritz glamour enduring for a future generation of luxury travel. Originally established as a Swiss hotel brand, known for such iconic hotels like Ritz Paris and Cesar Ritz, it is a brand that consistently attracted the artists, writers, business leaders and more generally, the filthy rich of each passing decade. Later going through many hands and changes, the brand had endured the test of time and resurrected by Marriott's acquisition, continued to define luxury globally. The Ritz Toronto is a modern, glassy, sharp structure that is a pleasant add to the skyline. It's modernism is already a sharp departure from the many neo classical Ritz hotels. The lobby is vast, but not particularly imposing or breathtaking. It is pleasant, but could easily be confused for that of a corporate building and does not have a "wow" factor to it by any means. It's not a warm space nor does it have a particularly special character. As an ambassador elite, the treatment was spectacular. Upgrade to the executive suite was an amazing start, especially considering the views of CN Tower. The Executive Suite is spacious, beautifully appointed with contemporary furniture, high quality upholstery and elegant wood floors. Ritz hotels do not provide breakfast for elite guests, which is certainly a disappointment and can end up as a deciding factor relative to St Regis or Park Hyatt. Yet, it is what it is and certainly not something to blame this particular property for. A corporate policy that needs work is all it is. The staff congratulated the birthday occasion through a nice bottle of wine waiting in the room, a dessert and a handwritten note. All pleasant and wonderful gestures that went above and beyond any expectations. In addition to the upgrade, the hotel even honored Your24 benefit to checkout late, resulting in this being one of the best Ritz properties for status recognition as a whole. It's a royal treatment for the most loyal guests, creating an atmosphere of true enjoyment. Beyond the room, the hotel has a wonderful pool and sauna area that is well maintained and is an amazing escape from the cold Canadian winter. The lobby bar was efficient, with delicious food. The people working here were there to help at every turn. Not only is this a Ritz that sets an example for status recognition, but is a combination is a beautiful design, immaculate service and attentiveness to detail. It is a property that sets a high bar, demonstrating the brand's ability to compete in today's dense luxury segment.
I stayed here for a solo birthday trip. When I first walked in, I was greeted by the valet who were very helpful and accommodating. Gorgeous hotel. I was a little early for my room reservation, so I had to wait which was completely expected. The lady at the front desk said she would call me to let me know when my room was ready-- I never received a call, I had to check back in at the desk myself much later and they told me that my room had been ready. I was a little irritated at that but I didn't put too much thought into it, I had been traveling all day and just wanted to lay down. However, I asked if I could sit by the pool until my room was ready and I was told I was allowed to by that same lady at the front desk. When I get up to the pool area, that is right outside of the spa, I was treated as if I was a random person off the street and not a hotel guest. The staff at the spa was quite rude and embarrassingly yelled across from the hotel in an extremely judgmental tone in front of other people "are you staying HERE?" I had to tell (well, yell since they didn't want to come up and speak to me like a regular human being) them that I had permission to stay at the pool until my room was ready. They finally let me sit by the pool where I wanted to relax, but after these series of events I have been getting frustrated. I had many people looking at me and this felt unwelcoming. I was starting to second guess the spa treatment I had planned for the next morning that I booked weeks in advance there, if that was how I was going to be treated. I do have good things to say that I suppose made up for my first impression experience. When I came back from having dinner at the hotel, the staff surprised me with balloons and treats and a card wishing me a happy birthday. It was very sweet! I don't know how they planned it so well, because when I arrived in the room when I first checked in there wasn't anything but after I got back from dinner there was a whole thing set up-- SO thoughtful. Also, the bed was comfortable and the room was beautiful. I highly recommend the hotel restaurant downstairs because their staff & service is fantastic! But, going back to the lady at the front desk, I don't know if she was new or what but that was not a great first impression. Also, if you're going to have a guest wait by the pool area let the other staff members know so they don't get the treatment I got when I went to walk up to the pool. There was a lot of back & forth trying to prove that I was a guest that I should not have had to do, the staff should have already sorted themselves out. I guess I just had high expectations for this hotel because of the name. I booked to stay at the Ritz so I could relax and I felt a bit uneasy in the beginning. Indecisive if I would stay here again; at least at this location. I haven't made that decision yet because I had some major pros and major cons. Also, everyone has different experiences but I wanted to share mine.
One of my least favorite things is being in a half cleaned room. I was very tired when I went to bed last night. So I did not do my customary bedding check before I turned in. I mean I shouldn't have to at the Ritz, right? I woke up this morning and found a dark hair in my bed that was very much unlike my own. When I pulled the sheets back, I was disgusted to find a micro pile of crumbs that was unlike anything I had eaten the night before. I've been waiting for someone in management to call for going on an hour. You decide if this is how you want to spend your time and money.
Atmosphere & Service: The Ritz Carlton Nutcracker afternoon tea setting surpassed my expectations in terms of seating arrangement, food, service and overall Christmas décor. Nutcrackers were everywhere! We made reservations about a week in advance during the Christmas break - which to our surprise had many available time slots. The service here was absolutely out of this world. Lost in the lobby, we were quickly directed to the service room, coats checked in seated exactly on time - if not earlier. The service lasted about 2 hours which was plenty of time. Our waiter was also extremely accommodating and thoughtful of our dietary and allergy restrictions. Food: My friend and I opted for the Blush Tea ($69), included a selection of fine teas, towering assortment of savoury and sweet delights and a glass of Henry of Pelham "Cuvee Catharine". Our chosen teas were: Feuilles D'Argent and Oolong Crème. Would highly recommend the Oolong Crème if you like a light buttery tart. Price: The price is definitely on the higher end for afternoon tea services. From what I've experienced in the past, I would say its worth it. Would return!
We came to Toronto to see a concert, and decided to stay the night. All of the hotels in Toronto are expensive, so I decided to splurge and spend a couple hundred more to stay here. I also got a bed and breakfast offer that included breakfast and valet parking. I left a more thorough review on Tripadvisor, but overall, I really wasn't impressed with my stay here, and there was nothing exceptional about it. By far, the best service I received was at their two bars; the Ritz bar and Deq. Since anyone can go to each of these bars, I don't really consider that part of my stay. I did online check in and said I'd arrive before check in time. I got there around 2:30, and my room was ready, which was nice. The girl at the front desk was very nice, but no one walked me to my room, showed me around ,etc. I read reviews that people were given champagne on arrival. I was not offered that. I was also really disappointed that there wasn't any candy in the lobby. I had read in several reviews that there was a candy bar in the lobby in the afternoons. I know it's a small thing, but I was looking forward to this. When I got off the elevator, the first thing I noticed was a wet dog smell. The entire floor smelled that way for my whole stay. Luckily my room didn't. My first reaction to my room was that it was small. I had looked at videos online, but was still surprised how small it felt. The bathroom was nice. I liked the water closet, bath, and walk in shower. The toiletries were also nice. And the nicest thing in the room was the tv in the bathroom mirror. However, it didn't have the same channel numbers as the tv in the bedroom, and there was no guide, so it was hard to find anything to watch on it. There was a canister in the bathroom that truly looked like something another guest left behind. It had scratches on it, and I opened it to see what it was, and cotton balls were in it. It was so beat up, I couldn't even get the lid back on it. The room had some nice little features, like a light when you opened the door to the safe, and settings on the light switches to brighten and dim them. The robes were also nice and plush. It would have been nice to also have slippers though. Housekeeping came for turn down service at 5:00, which seemed really early since I'd just gotten there at 2:30. If we had been in the room all day, I guess it wouldn't have seemed so strange. The bed was ok. It wasn't especially memorable, but I also wasn't uncomfortable. However, one of the pillow cases had a black thing stuck to it. Given that they were white sheets, it was very visible. And it was truly stuck to it. It wasn't like a crumb or something. How did housekeeping make the bed and not notice this? In the morning, I planned to make coffee, order breakfast, and use the tub since check out wasn't until noon. I called to order breakfast and use the bed and breakfast offer I'd booked. When I called, she told me I didn't have that offer. I explained that I did, that I'd booked it online, and I had print screens of it on my phone. She continued to insist I had no credit. This really irritated me. Do people that spend this much money on a room for one night usually lie about having a credit for breakfast? And why didn't she put me on hold or ask someone else, or really do anything else rather than repeatedly telling me I had no such credit? She kept looking for a few minutes and found it. If I'd have been on hold for that time I'd be a lot less angry about it now. It was incredibly unprofessional and something I expect to deal with at a Holiday Inn rather than the Ritz Carlton. Once I could actually order it, the breakfast came really fast. They said 25 minutes, but it came much faster than that. It was displayed nicely and it came with free smoothie shots. I really liked the spreads that came with it, and the man that brought it was very nice. The plusses end there though, and the food was pretty terrible. Without the credit, this breakfast would have been $69! A $69 breakfast should be one of the best I've ever had. It was easily one of the worst. The egg white omelette was ordered with just ricotta. If there was any cheese in it at all, you could have fooled me. The weird potato thing that came with it also wasn't good. I'm not even sure what it was supposed to be. The yogurt with granola was just ok. The pastries were also something you'd get anywhere. The toast was actually the best part of the meal. My two star review for this hotel is not really because anything was necessarily wrong, but because everything wasn't right. When you pay this much for a hotel stay, I really shouldn't have anything to complain about. I certainly shouldn't need to argue with a staff person about my breakfast credit. The only difference about staying here was the higher price tag. There are other luxury hotels in downtown Toronto, so if I come here again, I'd try one of those and see if I really get a luxurious experience.
Hello- Wow. After traveling all day. I treated myself to in room dinning. As the nice young woman unloaded the food my face was probably showing the horror I felt seeing pizza that was extremely burned and chicken tenders that looked like they were old and definitely were not tossed in buffalo sauce more like poured on top of sat for awhile and served. I'm mortified. I've never stayed at a ritz Carlton, but the hotels I've stayed at have had better quality of food. I'm extremely disappointed and will be leaving multiple reviews across all social media platforms. Thanks for this first experience.
One of the finest hotels in Toronto Canada! I was just in Canada recently for Father's Day weekend and I stayed at the Ritz-Carlton Hotel in Toronto. And it was a very nice comfortable hotel. My room was nice, the room service was great, and the swimming pool was so much fun, I could even see the CN Tower from my hotel, especially from the pool area. Overall, great hotel, loved the smell of the hotel lobby, and I plan to come back! I totally recommend this hotel to anyone who wants to stay in a really nice hotel in Toronto. Especially cause I could easily walk to and from my hotel to and from other places. And god bless the people as well as Canadians are really nice people!
We stayed here on our wedding night. It was such a fantastic experience that we decided to stay here again on our 1 year anniversary. Is the room pricey? Yes. But if you are able to treat yourself and splurge for a special occasion (whether it be a staycation or if you're visiting Toronto), staying at the Ritz-Carlton will NOT disappoint and something you will always remember. The room, the views, and their service are amazing! I don't even know how but everyone knows your name. Everyone, not just the front desk, seem genuinely happy to be there. We had treats in our rooms both times (cupcakes, celebratory balloons, champagne) and all the little details really differentiated them, it really made our stay there a memorable time that we won't forget. If you do end up splurging and staying here, I would go the extra mile and treat yourself to a massage at their spa! Their massages are great and they have a nice lounge area that you can relax in after, or you can use their sauna, pool, hot tub, etc. It's perfect if you really need some R&R. They also have a candy bar and tea available in the lobby during the day, a lovely touch!
My friend and I had a wonderful time at the Alamo cafe inside the Ritz Carlton hotel. We were served by a very generous and kind server named Harsh. Hilarious name because he was completely opposite to that LOL He was attentive and generous and friendly. We would definitely come here again because of Harsh. read more
***4.5 Stars*** We stayed 2 nights in the Club Corner Suite with our 1 and 3 year olds. It was nice having the additional space of the suite. The kids loved running between the rooms. They especially enjoyed looking out the large window at the convention center, CN Tower and Lake Ontario. It was also nice having the extra (1.5) bathroom. The beds were very comfortable to sleep on and the housekeeping staff was almost invisible (a good thing). Since we got club level, it was convenient to grab food and snacks in the club lounge. Quite kid friendly, although with toddlers we were a bit self-conscious of our kids being too loud and messy. You can imagine my terror when my 18 month old threw a cup of milk on the lounge carpet. Luckily, the lounge staff is wonderful and welcoming and were very understanding of this mishap. The pool is very nice and heated. A little less picturesque than the St. Regis pool (which is located on a high floor) and smaller than the Shangri-La pool but still very nice. There are other amenities that are good for kids such as a free treasure hunt, complete with a prize at the end. Ritz Kids also has other paid activities that we did not do like baking classes, in-room camping, movie nights and family picnics. The hotel itself is conveniently located near the CN Tower, Ripley's Aquarium, train museum and Rogers Centre. Most of these venues are within 10 minutes walking distance. I think it is also near the underground PATH, that connects many of Toronto's downtown buildings so you can avoid walking outside if so desired. Overall a great luxurious and family friendly hotel in downtown Toronto. Great for families visiting harborfront, CN Tower, Ripley's Aquarium or Rogers Center. My only minor gripe is that the lobby is not particularly impressive. read more
We enjoyed staying here with our little family, especially due to its close proximity to the attractions near by (Ripley's Aquarium, Roundhouse Park, CN Tower, etc.) within walking distance. The room was spacious enough for our family of 4 and the kids fell asleep easily on the nice thread count bedding. We love trying room service at most hotels that we stay in and our most favorite part of our stay here was the room service! There were tons of options for all of us and it was delivered in about ~40 minutes after I placed the order. My toddler was a big fan of the spaghetti bolognese and slurped it away happily. Staff was friendly throughout our entire time there, particularly the valet who helped us navigate with our double wide stroller (IYKYK) and the front desk who provided a balloon and coloring book for my toddler. When we were ready to check out of the hotel, I called ahead to valet for our car and it was out waiting for us within the ~10 minutes it took to get downstairs to the lobby. Overall, the Ritz chain of hotels are very family friendly and accommodating. They have an all day kids menu, cribs, and even provided baby toiletries for bath time! read more
2 years ago
We went for an afternoon high-tea at the epoch cafe within the Ritz-Carlton at Toronto. Great service, presentation and selections, both savouries and the desert. Everything baked and prepared Inhouse including the jams! The setting is good and would be better at summertime when the outdoor patio opens. Would go there again during summer read more
2 years ago
Five starts isn't enough -- I'd give it ten if I could! The hotel is nestled in the heart of the city, with top attractions just a stone's throw away. Sure it's the Ritz and we came here with certain expectations but the staff here blew us away with thoughtful touches and genuine warmth throughout our stay. 100% recommend! read more
2 years ago
Simply put, Ritz-Carlton Hotel, Ritz-Carlton standards throughout. We love the gym on the 5th floor. Everything there is spic and span! The hotel is conveniently close to so many places. We're lukewarm with the in-house restaurants though. Other than that, everything is A+! read more
Absolutely an amazing 5 star experience! From the moment we walked in to check in, to the wonderful club attendants at the club lounge--which I highly recommend the upgrade, (shoutout to Max, Emma, and Olga!), we felt like we were treated nothing less than luxury and 5 star. The respect and attention to detail was absolutely superb and I would 100% recommend this hotel to anyone visiting Toronto. We will definitely be back! Thank you for an amazing stay! read more
One of the best hotel stay experiences I've had! The stay was nothing less than stellar, with the service and accommodations being top notch. The hotel is conveniently located downtown and walkable to many restaurants, pubs, activities and shopping. The personal touches to the room (notes, chocolates, champagne) were a nice surprise and what makes the Ritz-Carlton stand out from the rest. I'd like to thank Audrey, who not only gave us some excellent recommendations on what to do, see and eat, but she checked on us almost daily to see how we were liking our stay in Toronto. The pool/jacuzzi were a nice treat after a long day of walking the city, and the fitness center was well kept with a wide range of cardio machines and free weights. Five stars all around! read more
Business owner information
Jing L.
Dear Heidi M.…
The legacy brand of Ritz Carlton within Marriott Bonvoy portfolio is one of sharp contrasts. Many properties have deteriorated to a memory of what luxury used to be, while others, like Ritz Toronto are a shining example of Ritz glamour enduring for a future generation of luxury travel. Originally established as a Swiss hotel brand, known for such iconic hotels like Ritz Paris and Cesar Ritz, it is a brand that consistently attracted the artists, writers, business leaders and more generally, the filthy rich of each passing decade. Later going through many hands and changes, the brand had endured the test of time and resurrected by Marriott's acquisition, continued to define luxury globally. The Ritz Toronto is a modern, glassy, sharp structure that is a pleasant add to the skyline. It's modernism is already a sharp departure from the many neo classical Ritz hotels. The lobby is vast, but not particularly imposing or breathtaking. It is pleasant, but could easily be confused for that of a corporate building and does not have a "wow" factor to it by any means. It's not a warm space nor does it have a particularly special character. As an ambassador elite, the treatment was spectacular. Upgrade to the executive suite was an amazing start, especially considering the views of CN Tower. The Executive Suite is spacious, beautifully appointed with contemporary furniture, high quality upholstery and elegant wood floors. Ritz hotels do not provide breakfast for elite guests, which is certainly a disappointment and can end up as a deciding factor relative to St Regis or Park Hyatt. Yet, it is what it is and certainly not something to blame this particular property for. A corporate policy that needs work is all it is. The staff congratulated the birthday occasion through a nice bottle of wine waiting in the room, a dessert and a handwritten note. All pleasant and wonderful gestures that went above and beyond any expectations. In addition to the upgrade, the hotel even honored Your24 benefit to checkout late, resulting in this being one of the best Ritz properties for status recognition as a whole. It's a royal treatment for the most loyal guests, creating an atmosphere of true enjoyment. Beyond the room, the hotel has a wonderful pool and sauna area that is well maintained and is an amazing escape from the cold Canadian winter. The lobby bar was efficient, with delicious food. The people working here were there to help at every turn. Not only is this a Ritz that sets an example for status recognition, but is a combination is a beautiful design, immaculate service and attentiveness to detail. It is a property that sets a high bar, demonstrating the brand's ability to compete in today's dense luxury segment. read more
Business owner information
Alex E.
Dear Alex P.…
3 years ago
I stayed here for a solo birthday trip. When I first walked in, I was greeted by the valet who were very helpful and accommodating. Gorgeous hotel. I was a little early for my room reservation, so I had to wait which was completely expected. The lady at the front desk said she would call me to let me know when my room was ready-- I never received a call, I had to check back in at the desk myself much later and they told me that my room had been ready. I was a little irritated at that but I didn't put too much thought into it, I had been traveling all day and just wanted to lay down. However, I asked if I could sit by the pool until my room was ready and I was told I was allowed to by that same lady at the front desk. When I get up to the pool area, that is right outside of the spa, I was treated as if I was a random person off the street and not a hotel guest. The staff at the spa was quite rude and embarrassingly yelled across from the hotel in an extremely judgmental tone in front of other people "are you staying HERE?" I had to tell (well, yell since they didn't want to come up and speak to me like a regular human being) them that I had permission to stay at the pool until my room was ready. They finally let me sit by the pool where I wanted to relax, but after these series of events I have been getting frustrated. I had many people looking at me and this felt unwelcoming. I was starting to second guess the spa treatment I had planned for the next morning that I booked weeks in advance there, if that was how I was going to be treated. I do have good things to say that I suppose made up for my first impression experience. When I came back from having dinner at the hotel, the staff surprised me with balloons and treats and a card wishing me a happy birthday. It was very sweet! I don't know how they planned it so well, because when I arrived in the room when I first checked in there wasn't anything but after I got back from dinner there was a whole thing set up-- SO thoughtful. Also, the bed was comfortable and the room was beautiful. I highly recommend the hotel restaurant downstairs because their staff & service is fantastic! But, going back to the lady at the front desk, I don't know if she was new or what but that was not a great first impression. Also, if you're going to have a guest wait by the pool area let the other staff members know so they don't get the treatment I got when I went to walk up to the pool. There was a lot of back & forth trying to prove that I was a guest that I should not have had to do, the staff should have already sorted themselves out. I guess I just had high expectations for this hotel because of the name. I booked to stay at the Ritz so I could relax and I felt a bit uneasy in the beginning. Indecisive if I would stay here again; at least at this location. I haven't made that decision yet because I had some major pros and major cons. Also, everyone has different experiences but I wanted to share mine. read more
3 years ago
One of my least favorite things is being in a half cleaned room. I was very tired when I went to bed last night. So I did not do my customary bedding check before I turned in. I mean I shouldn't have to at the Ritz, right? I woke up this morning and found a dark hair in my bed that was very much unlike my own. When I pulled the sheets back, I was disgusted to find a micro pile of crumbs that was unlike anything I had eaten the night before. I've been waiting for someone in management to call for going on an hour. You decide if this is how you want to spend your time and money. read more
2 years ago
Atmosphere & Service: The Ritz Carlton Nutcracker afternoon tea setting surpassed my expectations in terms of seating arrangement, food, service and overall Christmas décor. Nutcrackers were everywhere! We made reservations about a week in advance during the Christmas break - which to our surprise had many available time slots. The service here was absolutely out of this world. Lost in the lobby, we were quickly directed to the service room, coats checked in seated exactly on time - if not earlier. The service lasted about 2 hours which was plenty of time. Our waiter was also extremely accommodating and thoughtful of our dietary and allergy restrictions. Food: My friend and I opted for the Blush Tea ($69), included a selection of fine teas, towering assortment of savoury and sweet delights and a glass of Henry of Pelham "Cuvee Catharine". Our chosen teas were: Feuilles D'Argent and Oolong Crème. Would highly recommend the Oolong Crème if you like a light buttery tart. Price: The price is definitely on the higher end for afternoon tea services. From what I've experienced in the past, I would say its worth it. Would return! read more
Business owner information
Alex E.
Dear Rachel,…
We came to Toronto to see a concert, and decided to stay the night. All of the hotels in Toronto are expensive, so I decided to splurge and spend a couple hundred more to stay here. I also got a bed and breakfast offer that included breakfast and valet parking. I left a more thorough review on Tripadvisor, but overall, I really wasn't impressed with my stay here, and there was nothing exceptional about it. By far, the best service I received was at their two bars; the Ritz bar and Deq. Since anyone can go to each of these bars, I don't really consider that part of my stay. I did online check in and said I'd arrive before check in time. I got there around 2:30, and my room was ready, which was nice. The girl at the front desk was very nice, but no one walked me to my room, showed me around ,etc. I read reviews that people were given champagne on arrival. I was not offered that. I was also really disappointed that there wasn't any candy in the lobby. I had read in several reviews that there was a candy bar in the lobby in the afternoons. I know it's a small thing, but I was looking forward to this. When I got off the elevator, the first thing I noticed was a wet dog smell. The entire floor smelled that way for my whole stay. Luckily my room didn't. My first reaction to my room was that it was small. I had looked at videos online, but was still surprised how small it felt. The bathroom was nice. I liked the water closet, bath, and walk in shower. The toiletries were also nice. And the nicest thing in the room was the tv in the bathroom mirror. However, it didn't have the same channel numbers as the tv in the bedroom, and there was no guide, so it was hard to find anything to watch on it. There was a canister in the bathroom that truly looked like something another guest left behind. It had scratches on it, and I opened it to see what it was, and cotton balls were in it. It was so beat up, I couldn't even get the lid back on it. The room had some nice little features, like a light when you opened the door to the safe, and settings on the light switches to brighten and dim them. The robes were also nice and plush. It would have been nice to also have slippers though. Housekeeping came for turn down service at 5:00, which seemed really early since I'd just gotten there at 2:30. If we had been in the room all day, I guess it wouldn't have seemed so strange. The bed was ok. It wasn't especially memorable, but I also wasn't uncomfortable. However, one of the pillow cases had a black thing stuck to it. Given that they were white sheets, it was very visible. And it was truly stuck to it. It wasn't like a crumb or something. How did housekeeping make the bed and not notice this? In the morning, I planned to make coffee, order breakfast, and use the tub since check out wasn't until noon. I called to order breakfast and use the bed and breakfast offer I'd booked. When I called, she told me I didn't have that offer. I explained that I did, that I'd booked it online, and I had print screens of it on my phone. She continued to insist I had no credit. This really irritated me. Do people that spend this much money on a room for one night usually lie about having a credit for breakfast? And why didn't she put me on hold or ask someone else, or really do anything else rather than repeatedly telling me I had no such credit? She kept looking for a few minutes and found it. If I'd have been on hold for that time I'd be a lot less angry about it now. It was incredibly unprofessional and something I expect to deal with at a Holiday Inn rather than the Ritz Carlton. Once I could actually order it, the breakfast came really fast. They said 25 minutes, but it came much faster than that. It was displayed nicely and it came with free smoothie shots. I really liked the spreads that came with it, and the man that brought it was very nice. The plusses end there though, and the food was pretty terrible. Without the credit, this breakfast would have been $69! A $69 breakfast should be one of the best I've ever had. It was easily one of the worst. The egg white omelette was ordered with just ricotta. If there was any cheese in it at all, you could have fooled me. The weird potato thing that came with it also wasn't good. I'm not even sure what it was supposed to be. The yogurt with granola was just ok. The pastries were also something you'd get anywhere. The toast was actually the best part of the meal. My two star review for this hotel is not really because anything was necessarily wrong, but because everything wasn't right. When you pay this much for a hotel stay, I really shouldn't have anything to complain about. I certainly shouldn't need to argue with a staff person about my breakfast credit. The only difference about staying here was the higher price tag. There are other luxury hotels in downtown Toronto, so if I come here again, I'd try one of those and see if I really get a luxurious experience. read more
Business owner information
Alex E.
Dear Jen,…
3 years ago
7 years ago
Hello- Wow. After traveling all day. I treated myself to in room dinning. As the nice young woman unloaded the food my face was probably showing the horror I felt seeing pizza that was extremely burned and chicken tenders that looked like they were old and definitely were not tossed in buffalo sauce more like poured on top of sat for awhile and served. I'm mortified. I've never stayed at a ritz Carlton, but the hotels I've stayed at have had better quality of food. I'm extremely disappointed and will be leaving multiple reviews across all social media platforms. Thanks for this first experience. read more
Business owner information
Alex E.
Dear Tyler D,…
2 years ago
4 years ago
One of the finest hotels in Toronto Canada! I was just in Canada recently for Father's Day weekend and I stayed at the Ritz-Carlton Hotel in Toronto. And it was a very nice comfortable hotel. My room was nice, the room service was great, and the swimming pool was so much fun, I could even see the CN Tower from my hotel, especially from the pool area. Overall, great hotel, loved the smell of the hotel lobby, and I plan to come back! I totally recommend this hotel to anyone who wants to stay in a really nice hotel in Toronto. Especially cause I could easily walk to and from my hotel to and from other places. And god bless the people as well as Canadians are really nice people! read more
We stayed here on our wedding night. It was such a fantastic experience that we decided to stay here again on our 1 year anniversary. Is the room pricey? Yes. But if you are able to treat yourself and splurge for a special occasion (whether it be a staycation or if you're visiting Toronto), staying at the Ritz-Carlton will NOT disappoint and something you will always remember. The room, the views, and their service are amazing! I don't even know how but everyone knows your name. Everyone, not just the front desk, seem genuinely happy to be there. We had treats in our rooms both times (cupcakes, celebratory balloons, champagne) and all the little details really differentiated them, it really made our stay there a memorable time that we won't forget. If you do end up splurging and staying here, I would go the extra mile and treat yourself to a massage at their spa! Their massages are great and they have a nice lounge area that you can relax in after, or you can use their sauna, pool, hot tub, etc. It's perfect if you really need some R&R. They also have a candy bar and tea available in the lobby during the day, a lovely touch! read more
Business owner information
Mimi A.
Dear Annie C.,…
8 years ago
This place is peak decadence and worth every penny. From the moment you pull up to valet, you are treated like a VIP. I have been here twice, and the staff treat me like I come weekly. They take the time to know their guests. You absolutely must check out the Spa by Clarins. Every 60 minute treatment gets you an automatic spa day pass. There is a saltwater lap pool, hot tub, full service bathrooms and serenity spa. Plus the dual serenity area where you and your loved one can chill and relax. All of the spa services you come to expect are here. I recommend "Walking on a Cloud." Worth every penny. There is dining all around, including TOCA, a superb choice on site. Is this place expensive? Absolutely. But for a special occasion, or just a treat, really consider The Ritz Toronto. Thank you for always being a class above! read more
Business owner information
Mimi A.
Dear Sarah M.,…
12 years ago
Newer facility n conveniently located in the financial district ( you get a nice view of the CN tower from the hotel). If you love guys in suit.....come to this Ritz for sure... What can I say about this Ritz location? As usual, they are very accommodating and service been great since we got here...."ask and you shall receive"....that's definitely what we are expecting so far.... Thanks so much for making our experience in Toronto more memorable. ...we will be back for sure. Good night everyone. ..we are exhausted. . read more
This is about 20th floor Club. The food was tasty but not tops. There is no self-serve bar like other Ritzes. They also lock the doors at 10pm, which is different. The service was bar none. Who wants to pour their own wine when Tiffany Robin and Indraili - Rainbow - will treat you like an honored guest? I am an old timer to several in this chain. The service could in no way be better First - and most impressive - Club Level Toronto. The views alone are worth the extra cost. The CN Tower and Lake Ontario are in your face close. Huge shoutout to the Club staff. Tiffany was so sweet and was frankly better than the Concierge in knowing places around I wanted to see. Robin and Indrali - Rainbow - also impressed me enough to painfully jot their names down with my broken hand. It was not the best Club food ever and I missed my pour your own wine machine, but not much. The food WAS very good. Most Ritzes localize their menu and I didn't see that Thank you ladies. This single traveler had a fab trip. Your tips and ideas were a huge service. The hotel is probably in the best location ever. Don't expect T-shirt shops next door but the Blue Jays CN Tower and aquarium are maybe 6 blocks Go the other way the same distance and you will hit King then Queen Street, which have everything you could want. The underground Mall is 100 feet away. My room was lovely and well-kept. There were a few slip ups on my reservation but it was sorted out quickly in the Ritz manner. Emily at the Spa took awesome care of me. The entire staff there was great I just wish I could have packed Emily in my Suitcase. This is really about 4.5 stars but certainly not a 4. I want a TV built into my imaginary marble bathroom now! read more
9 years ago
I stayed here a couple weeks ago and I had a wonderful time. I was instantly greeted with a glass of champagne! Loved it. The rooms are super clean and spacious. The bathroom mirror had a built-in TV that you could watch from the tub. I also came here for a couples massage and the massages did not disappoint! Thank you for the wonderful experience, Ritz-Carlton! read more
My soulmate and I decided to spoil ourselves one Saturday. We got all dressed up, got into a limo and treated ourselves to Afternoon Tea. This was a very cool experience and I would definitely recommend it. However I've done it once and probably won't do it again. It is not cheap and all the food was very average. We started off with some Bubbly which was okay and our server brought over a whole box of teas. Very Very Cool! After serving us tea, she brought over some Cheese Quiche. Nothing Special, very plain. Moving on, she brought out a whole tower of finger foods. Croissants with Cheese and Cured Meats, Salmon Sandwiches, Cucumber and Cream Cheese Sandwiches and a bun filled with some sort of meat and slaw. All this tasted so average. I could have made better finger foods. I figured hey, we're going to the Ritz. It'll be the best of the best but it was very very average. We finished our food in 10 minutes, they were all 2 bite items. Dessert time, I was excited for this. We got Whiskey Creme Brûlée, Cookies, Chocolate Cake, Macaroons, and some pudding. Again I wasn't' blow away by any of the desserts. The worst was probably the Creme Brûlée as it tasted like it was swimming in Whiskey. I felt like I was eating grocery store desserts. Do it once, check it out. Maybe do a girls day thing and head up to the spa before/after. You can check out my photos as well. Keep Eating, Angela read more
7 years ago
Went to the Afternoon Nutcracker High Tea. From the moment we pulled into the driveway, we were greeted by valet staff and made to feel like royalty. Upon walking up to the High Tea lounge, our coats were checked and we were seated within a few minutes. We had a reservation, which I highly recommend, especially if you are going during the Holiday months. We did the Posh Tea, which included a teapot of Sloane Tea (your choice of tea leaf), a glass of Prosecco, and an assortment of scones/Devon cream/jam, and an assortment of beautiful and uniquely crafted sandwiches and desserts. This was $65pp. The tea and food were fantastic and everything looked amazing. The set up of the room was beautifully done, with lots of holiday decor and various nutcrackers placed throughout the lounge. They are strict with the 2 hour seating limit. My only criticism is that the food didn't come out until an hour after we were seated so we felt a tad bit rushed. The parking was $15, which you pay at the front desk prior to leaving. This was not my first time here, and it definitely won't be my last. Highly recommend for a nice experience in a beautiful hotel. read more
Business owner information
Alex E.
Dear Samantha,…
This is my fifth visit to Toronto and my fifth stay at the Ritz Carlton Toronto. It is a 5-star experience in every way ... location, beauty, service, excellence, food. The entire team is lovely and very good at what they do. They really make our stay very special. This visit, we celebrated my daughter's birthday. The chef made a beautiful little cake and added treats that any kid would love! She felt very special. Today, we walked a couple of blocks to the CN Tower and we wandered around town and it was so easy from the hotel. We are right in the middle of all the action. Every time I come here, I love it more! read more
7 years ago
Amazing brunch experience. Food was very delicious. Lots of variety. Service was awesome. Sea food section was my favorite part. Going back for sure!! read more
Business owner information
Alex E.
Dear Azam,…
10 years ago
Pretty well what anyone expects from a RC, classy all the way around. One of the mining conferences we went last year, invited here for drinks, restaurant located way back with great view and daylight. But what was the most impressive: The most incredible olives! Served with those pitchfork toothpicks too lol. read more
4 years ago
13 years ago
8 years ago
Best spa experience in toronto thus far. My gf brought me to ritz carlton for a facial spa date as my birthday celebration on a tuesday in September. It was duting TIFF & i was worried it would be packed but luckily on that Tuesday afternoon it was pretty quiet. I enjoyed every minute there - the staff was great! I love how there were many different rooms and areas to relax and detox. I drank so much cucumber & citrus water , ate some healthy snacks & even enjoyed some hot tea. I loved the private female area with the sauna, steam room & a special jacuzzi with different water pressures to relax in. We took our time enjoying ourselves in the robes provided & reenergized during these few hours of self relaxation & pampering treatment! The facial was catered towards clarins products which i enjoyed because i have a few holy grails from the clarins line. In the end ritzs surprised me with a small gift bag filled with beauty product samples for my birthday!!! What a sweet ending! read more
Business owner information
Mimi A.
Dear Michelle W.,…
12 years ago
9 years ago
Our go to spot in Toronto! First of all the location is the best of you're in town for a sporting event or concert (Jays, Leafs, Raptors). It's walking distance to everything including the Aquarian, Convention Centre, Steam Whistle brewery or the ferry to Centre Island. The property is immaculate with excellent dining options: Toca for a formal sit down dinner or Dek Lounge for more casual bar food and drinks. The pool is saltwater and looks right at the CN tower. The rooms are very nice, quiet and spacious(considering that you're in the downtown core). Travelling with a larger group (our kids and grandparents), we love the adjoining suite and guest room option. You can close one main door and then open both room doors and enjoy one large suite (with 3 beds, 3 bathrooms and a separate TV/seating area. I can't miss perhaps the best of all, that is the club lounge. If you can justify the additional cost, having access to the club lounge makes your trip 100% better. Breakfast, lunch, light dinner and amazing deserts + open bar makes it so you don't even want to leave the hotel. The club lounge staff is among the best in the business and always go above and beyond to make your stay an experience to remember. We've stayed at many 'luxury' hotels across North America and Ritz Carlton Toronto is at worst Top 3 and at best, perhaps the best hotel in all of North America! read more
Stayed 3 nights for a wedding weekend. From check in to check out, service was impeccable: from the front doormen to front desk to housekeeping. We were in room 1606 which has 2 queens and a magnificent front row view of the CN tower and lake. The bathroom is huge with a double sink, Tv in mirror, high quality toiletries and strong pressure shower. 6pm turndown service was fantastic. Totally enjoyed the indoor pool and ended all our days with a jacuzzi visit. There was endless supply of free bottled water and afternoon gumballs and sour gummies in the lobby. Fast wifi, walking distance to Union Station, CN tower; Starbucks, Tim Horton's and 24 hr A&W burger place. Highly recommended ! read more
7 years ago
I didn't love the high tea. My 2 friends and I had to share one mini container of wipped cream, when in high teas we serve clotted cream. The 2 mini containers of jam were also for sharing. One of the teapots was cracked and leaked tea on the table. Also we split some mini desserts into 3 so we could try a bite of everything. read more
Business owner information
Alex E.
Thank you for choosing to join us for Afternoon Tea at The…
Page 1 of 4
More info about The Ritz-Carlton, Toronto
Review Highlights - The Ritz-Carlton, Toronto
Why does Yelp recommend reviews?
15 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
6 years ago
11 years ago
10 years ago
11 years ago
11 years ago
13 years ago
11 years ago
14 years ago
11 years ago
12 years ago
11 years ago
9 years ago
12 years ago
11 years ago
