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    Shangri-La Hotel

    4.1 (172 reviews)
    Ultra High-EndHotels
    Open Open 24 hours

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    Ahmad G.

    Shangri-La is a luxury hotels chain founded in Singapore and headquartered in Hong Kong. This location in Toronto is worth visiting but I highly recommend you get an upgraded room/suite. The complimentary green tea, when you check in, is a nice gesture. The room was small and it was in need for an update. The bathroom was great and overall the stay was pleasant. Compared to FS or MO, I would go with the latter ones.

    Julie N.

    Went here for afternoon tea for my friend's bachelorette party; conveniently located downtown core in a beautiful building. The culinary experience was amazing! So much thought and effort was put into each of the pastries, however I would definitely recommend checking the menu because 90% of the items in this afternoon tea experience was made of chocolate! (A lot of chocolate to be consuming for the early morning with tea). You can definitely tell the precision and dedication that went into each of the desserts. They also were very accommodating with dietary restrictions. The interior decor was beautiful, however I will call out that the seating arrangement was a bit strange as it is in the lobby of the hotel so there was no formal seating arrangement/area. I'm not sure if I would go back, but I would recommend the experience for anyone looking to try fine dining pastries :)

    Nutcracker tea menu $75 per person including "complimentary" prosecco.
    Sammie S.

    A great choice for afternoon tea, but for those with special dietary needs (allergies) you may wish to go elsewhere. After checking allergies four times to be sure, they still fed my daughter her allergen. She knew with the first bite, before a server came back to say oops. That server coming back to our table to explain why it was not her fault - which made it worse. The Manager did check on my daughter several times (and comped our entire afternoon tea without being asked). I would have preferred to have paid and not had my daughter itchy and then drowsy from the meds during the ballet.

    Hotel room views
    Jonathan A.

    The staff treated us exceptionally well. It was great of them, showing him lots of attention to the kids extra little nice things for them was always appreciated. Quite happy with our room or service very easy check-in and check out great centrally located.

    David G.

    So there is not substitute for having a tea at Clardige's, Brown's or Savoy but....It is pretty darn amazing. Shangri-La is definitely over the top and their execution marvelous. They will easily accommodate vegetarians as well. All of the small bites and finger sandwiches were made with magnificent care with quality ingredients. Wonderful tea selection Top notch service. And if you are paying in US Greenbacks....dare I say it.....a Deal!!!!

    Kris T.

    We had the best experience when we stayed at this hotel. Everything was so clean in our suite! Overall, it was so worth it! Eljay from guest services was super awesome. He sent a complimentary charcuterie right after we checked in. He's the best! We will definitely be back!!!!

    Interior - Guo Pei designed gown for 2015 MET Gala
    Rachel N.

    I had a lovely time at Shangri-La's Afternoon Tea experience. I booked the afternoon tea experience for two - which is currently Cirque Du Soleil themed, in partnership for their show KOOZA. I was informed the savories and pastries were designed with the acts of the show, which I thought was fun and unique. The lounge area a Shangri-la is formidable, but my eyes were instantly drawn to the Guo Pei gown that Rihanna had worn to the 2015 Met Gala. I was lucky enough to be seated right in front of it, to my ultimate joy. Our server for the majority of the experience was Al, who was an absolute angel. He patiently explained every course of our experience, and was so light-hearted and kind. His presence definitely elevated our experience, and I really appreciate his efforts for that. Out of all the savories and pastries offered in this experience, my favorites were 'the wheel of death' (egg savory) and the sweet mystery boxes, 'white' and 'gold'. I was also so pleased with my choice of tea, the Shangri-La Signature Blend black tea. I was also celebrating my birthday, and every staff I had encountered sweetly wished me a happy birthday. It's a simple gesture, but it made me feel very special. I cannot wait to see what the next upcoming Afternoon Tea theme will be, as I think this would be a great experience for an upcoming Mother's Day, birthday or bridal shower.

    Beautiful tea cup !
    Vanessa W.

    Came here for Madame Clicquot Afternoon Tea at the Lobby Lounge! A great experience featuring tower of scones, savouries, desserts, a glass of Prosecco or mock tail,and of course tea! Scones - I forgot to take a picture of the scones, but they were buttery, fresh, delicious! The fresh preserves was the perfect pairing. Savouries - My favourite savoury item was the smoked salmon. It tasted great with the potato bread. The egg salad was creamy, shrimp was soft, and the cucumber was very refreshing on a bed of crunchy brioche. Sweets - Not only were these desserts all delicious, but each one was unique. The details on the chocolate rim of the grapefruit tart was my favourite. The rose and peach mousse was so cute! The shell of the peach was white chocolate. The tonka bean mousse had many layers but the bottom layer had a tasty crunch. I loved this entire plate. RATINGS Menu 5/5 - This was my first time having pâté. It was served in a cut out slice of bread , a mushroom jelly, mustard, and veggies. I don't believe pâté is particularly my cup of tea, but I did enjoy this one! Tea & Mocktail 5/5 I chose the Lapsang tea which had a smoky flavour. The tea was very rich and unique. I am normally a green tea person, but this time I decided to try a black tea. I loved this flavour and would get it again. My mother got the biluo green tea which again was very rich with a hint of floral. They also have fruity flavoured teas for those who prefer that. You can ask for more hot water and refill the tea pot that they give you. I enjoyed around 3-4 cups and was very satisfied! At the start of the experience, we had a choice of Prosecco or a elderberry mocktail. We chose the mocktail and it was a great drink to enjoy before getting into the tiers of treats! ATMOSPHERE 5/5 Shangri-La provided a nice atmosphere for afternoon tea. The setup is in the hotel lobby lounge. I made a reservation beforehand and they gave us a seating area big enough for four people. It was comfy and the perfect setting!

    Sculpture
    Mickele B.

    We did not stay at the Shangri-La, but we stopped in during the Toronto film Festival and it definitely was the place to people watch. This location is very luxurious and the service is impeccable. We just wandered into the lobby and were offered beverage service.

    Yu X.

    I came here for high tea for a special occasion. I didn't like the ambiance here. It was in an open space of the hotel lobby, pretty noisy. The high tea was definitely overpriced with small portion and we left half full. The desserts were decent and sandwich was nothing special. There are quite a few better high tea choices in town which have greater value of money. I would not consider revisiting for high tea.

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    Page 1 of 5

    Shangri-La Hotel Reviews in Other Languages

    Review Highlights - Shangri-La Hotel

    i've celebrated many significant milestones in shangri-la, which makes this hotel feel very personal to me.

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    Residence Inn by Marriott Toronto Downtown - Kitchenette

    Residence Inn by Marriott Toronto Downtown

    (106 reviews)

    $$

    Entertainment District, Downtown Core

    My guys were heading to Toronto, and I am the travel agent. I had to call to ask a few questions…read moreand make sure that this would be the best pick for the trip. I was able to get all my questions answered. It ended up being a comfortable stay for them. Next time they want me to come with them, so I would definitely pick this Residence Inn to stay at. 9/21/25

    I chose this Residence Inn for my stay in Toronto due to the location and price…read more It was a short 5 min. walk to the nearest subway station, St. Andrew, even shorter to the streetcar stop at Peter & King and less than 10 to Union Station for the UP train to/from the airport. Roger's Stadium (Blue Jays), CN Tower and convention center were all in walking distance. I actually arrived early but my status was recognized and my room was ready. Staff were very friendly and responsive throughout my stay. I was upgraded to a one bedroom which was welcomed. The room was large and comfortable. Better than the family's last stay in SoCal. The only room issue i had was the location of the in room safe. It was on the top shelf of the closet and the closet door blocked the safe door from opening fully. The other issue was 1 out of 3 elevators was offline the entire stay. It did make the waits a little longer. On the second floor was a very small gym but it did have a multifunction weight gym and cardio equipment. A water dispenser was located here. The heated indoor pool and spa was in the room next door. Breakfast was decent with a rotating menu over my stay. Scrambled eggs, omelettes, pork or turkey sausages, egg bites, seasoned potatoes, etc were some of the hot offerings. Cereals, breads and prepackaged yogurts were some of the cold items. They had both regular and oat milk which was nice. One note was that you have to provide your name and room before being admitted. There was a good amount of seating and was never crowded. In the evening the bar was open. Would come back and stay here again.

    The Ritz-Carlton, Toronto - The Ritz-Carlton, Toronto

    The Ritz-Carlton, Toronto

    (139 reviews)

    $$$$

    Entertainment District, Downtown Core

    ***4.5 Stars*** We…read morestayed 2 nights in the Club Corner Suite with our 1 and 3 year olds. It was nice having the additional space of the suite. The kids loved running between the rooms. They especially enjoyed looking out the large window at the convention center, CN Tower and Lake Ontario. It was also nice having the extra (1.5) bathroom. The beds were very comfortable to sleep on and the housekeeping staff was almost invisible (a good thing). Since we got club level, it was convenient to grab food and snacks in the club lounge. Quite kid friendly, although with toddlers we were a bit self-conscious of our kids being too loud and messy. You can imagine my terror when my 18 month old threw a cup of milk on the lounge carpet. Luckily, the lounge staff is wonderful and welcoming and were very understanding of this mishap. The pool is very nice and heated. A little less picturesque than the St. Regis pool (which is located on a high floor) and smaller than the Shangri-La pool but still very nice. There are other amenities that are good for kids such as a free treasure hunt, complete with a prize at the end. Ritz Kids also has other paid activities that we did not do like baking classes, in-room camping, movie nights and family picnics. The hotel itself is conveniently located near the CN Tower, Ripley's Aquarium, train museum and Rogers Centre. Most of these venues are within 10 minutes walking distance. I think it is also near the underground PATH, that connects many of Toronto's downtown buildings so you can avoid walking outside if so desired. Overall a great luxurious and family friendly hotel in downtown Toronto. Great for families visiting harborfront, CN Tower, Ripley's Aquarium or Rogers Center. My only minor gripe is that the lobby is not particularly impressive.

    We went for an afternoon high-tea at the epoch cafe within the Ritz-Carlton at Toronto. Great…read moreservice, presentation and selections, both savouries and the desert. Everything baked and prepared Inhouse including the jams! The setting is good and would be better at summertime when the outdoor patio opens. Would go there again during summer

    Le Germain Hotel - Bathroom

    Le Germain Hotel

    (59 reviews)

    $$$

    Entertainment District, Downtown Core

    Honestly I liked the location of this hotel, unfortunately there is a massive construction project…read morehappening right across the street, as a matter of fact it seems that the whole city of Toronto is under a construction project. There are tons of shops and restaurants you can get to within walking distance. The staff are very friendly, the hotel itself is well kept and the room is very nice. Just like others that have reviewed this hotel, the room was stuffy when we got there and you can't control the temperature from the room, you have to call down for them to adjust it from downstairs. They said it was because they have an old HVAC system unfortunately. It's hard to say if we would stay here again.

    I stayed at Le Germain while attending a conference in Toronto. This was my first time staying in…read moredowntown Toronto, and I knew I didn't want to have a car so I tried to find a hotel that was centrally located. Le Germain is really nicely located. 15-20 min walking distance from St. Lawrence Market or Kensington Market. Less than 10 mins to the subway. Less than 10 mins to the CN Tower. There are lots of convenience stores and restaurants easily within walking distance of the hotel. Unless you are really traveling to the outskirts of Toronto suburbs, you really don't need a car. The hotel itself is very nicely decorated. The staff is very helpful and patient. The rooms are nice, but you can tell they need just a little bit of upkeep. The price is pretty on point with the central location and the quality of the hotel. I did find a few things that I think could be improved. The hotel rooms are starting to show their age. I had a room that had a cracked mirror and a cracked sink. My remote control was sticky for some reason... The most annoying part was that I couldn't adjust the thermostat. There's a thermostat in the room, but no matter how I changed it, the temperature never seemed to change. I had to talk to the staff to ask them about adjusting the AC, and they made it sound like they had to adjust it. I don't think I've ever had a hotel room that needed someone else to adjust the AC temp, maybe my thermostat was just broken. All in all a pretty good stay. Pricey, but a really centrally located hotel in downtown Toronto.

    Bisha Hotel - Hotel restaurant

    Bisha Hotel

    (46 reviews)

    $$$

    Entertainment District, Downtown Core

    I want to start by saying this hotel is very visually pleasing. It looks newly renovated and the…read morestaff are very friendly and helpful. Our room was pretty nice as well as spacious. The pool was beautiful with 360 views of Toronto. I did not find this hotel to be super functional though. There was no main light in the room so it was pretty dark being that the room was facing another building. The bathroom lights were located on the outside of the bathroom which is stupid, there was only one hook in the bathroom for towels, no hand towels, a scale that did not work, and no vanity space. The room is only equipped with three drawers in an armoire and massive tv that only displayed about 40 in of actual screen. The bar, Mister C, located off the lobby is also chic but over priced bar. The bouncer was not the nicest to the hotel guests even though I was sitting outside drinking water, he was convinced I was have an alcoholic beverage and went off about how they would get fines. I don't care. I'm drinking water? The club can get pretty busy and there is also a busy club on the rooftop, so if you're trying to get to your room at night, you're waiting for the elevator for a long time. The service elevator is located next to all of the guest elevators and did not open for guests. So in this giant hotel, there are only 2 functional elevators for guests. when we came back to the hotel after being out all day (about 4 pm) on our first evening, the room was not cleaned yet. When I called the main desk to ask why our room has not been cleaned, he said they should be coming soon. I've never stayed at a hotel that cleaned so late in the day. There was a broken roomba in the hallway and I knew it was broken because there were crumbs that sat in the hallway for the duration of my entire visit, about 4 days. 65$ to park your car EVERY NIGHT and $35 resort fee to do so. Insane amount just to park your car here. The pool closed yesterday at 5:30 pm to accommodate the night club that would be open. Our waitress tried to get us to close our tab an hour before closing. Meanwhile, it took 30 minutes to get our drinks and food. They were the most busy I've ever seen but the restaurant on the roof has SO many staff members i couldn't imagine it's an issue and almost a daily thing here. They also charge per person if one person gets still water. While this hotel was very beautiful, it has a lot of kinks to work out before I would consider staying with this chain again.

    Pros: Staff is incredibly professional and kind. Everyone was great! Bisha is also located…read moreincredibly close to the Rogers Centre (and tons of food options), which was why we picked it. Nespresso machine in room. Beds and linens were clean and comfortable. Cons: This is supposed to be a 'luxury' hotel so I was surprised that it just seemed like a dark, (INCREDIBLY) tacky Holiday Inn. Like putting lipstick on a pig, honestly, that was the experience. Loved the Byredo toiletries, that felt on par with the price of the room, but the room itself was like any other budget hotel room EXCEPT the mini fridge was occupied by all the overpriced drinks one could buy, so there was no room to use it. This hotel doesn't even offer the things you might expect from a budget hotel option (like breakfast). It's also $65 to valet park your car each night. I might be completely misunderstanding the "luxury hotel" experience since I'm a real working class hero but it really seems like you're paying for location and "vibes" (the lobby was as heavily perfumed as a late 00s Hollister) more than anything else. Temper your expectations.

    Toronto Marriott City Centre Hotel

    Toronto Marriott City Centre Hotel

    (121 reviews)

    $$$

    Entertainment District

    This review started out as 3 stars but as the night continued it got worse…read more If you are traveling with little ones: We are traveling from US and booked a one night stay at the room with the stadium view ($$$$) which was great for our 2 toddlers energy. The hotel itself has Amazing customer service, great amenities, and an Amazing soft bed which I was looking forward too. Issue: The game was at 3pm and it is currently midnight as I write this review. The stadium lights are still on and shinning brightly through. Before booking, I looked up reddits and different posts that said 11pm is when the lights normally turn off. But at 11pm the stadium turned on either a loud vacuum or fan of some sort (and it has been on for the past hour).(( UPDATE: turns out it's Leaf blowers. TONs of employees using leaf blowers throughout the stadium to remove trash.)) (((2nd noise update: 330am-7am more loud machines, they are now power washing the seats/floors throughout the stadium, plus noise from employees chatting while working)). The hotel should at least provide some transpency and warn guests about the field doing maintenance because I would have rather saved a thousand+ dollars by just going to the game itself and picking a different room knowing we'd be getting a get a good night's rest. Maybe the hotel could provide sleeping masks since they cannot install decent floor to ceiling blackout curtains. Or how about providing earplugs? Either way... started off at 3 stars. now at 1 star experience. So if you or your toddlers are light sleepers this room is not for you. Also this room includes 2 high stools which i used to prop up against the bed for my wiggling sleeping toddler to not fall off as neither beds are near a wall.

    If you are looking for a unique hotel, this is likely one of them. That is because it looks into…read morethe baseball arena. Unfortunately I was there for a conference. More unfortunately, was that the Weekend was having two nights of a concert in the stadium and I faced the stadium. They had a large black tarp up, either so you could not get a free concert or to try to block out the noise. Block out the nice it did not. The hotel has a resturant that had this delicious Snickers Martini that was probably 10358 calories but it was so good I have like eight. The breakfast buffet was not horrible but also not great in some regards. They did not have skim milk which is okay but the selections were a bit lacking, esp of healthier options IMO. But it was still quite good. i had a voucher from my company so I could not tell you the price. The hotel is nice enough, the doors at the entrance are a case study in human factors engineering since you veer to the right to go in then sharply veer to the left to get through the ante room to the lobby. There are 4 elevators and there is a huge column that requires you go look at the floor indicator bar where there is an arrow adjacent that says if you need to look on the other side of the pillar for your cab. The staff was nice and the room was clean. There is a starbucks in the lobby that can charge your room but cannot use the app. https://youtube.com/shorts/UuKuv8EbVrg

    Hyatt Regency Toronto - Bedroom was nice and spacious

    Hyatt Regency Toronto

    (153 reviews)

    $$$

    Entertainment District, Downtown Core

    A very nice hotel in the heart of Toronto. I stayed for three nights and enjoyed my stay. The…read morelocation is awesome with just about everything you'd need close by. And by that I mean coffee shops (I suggest visiting French Made), restaurants, some shopping, things like that. The lobby itself is pretty with a giant koi pond with a fountain-like structure in the middle. There's also the bar and some tables and chairs. Near the elevators you'll find a mini store with snacks, drinks, and things you may have forgotten to pack. My room was a good size and to my surprise the bed was comfortable and I was able to sleep rather well. One pet peeve of mine at hotels is when the shower is impossible to turn on without getting wet, which was the case here. The lighting in the bathroom also wasn't the best. Thankfully I brought my own mirror so I was able to do my makeup in front of the window. Overall, better than the average, but not quite five stars.

    Great hotel if you are looking to stay around the entertainment district or walk to the CN…read moreTower/Rogers Center. 2 Adults and 2 small kids, we did find the room to be a bit on the tighter side with not a lot of walking room. Although beds were comfortable and we had a great sleep, we all agreed we were not fond that there was no head boards, which made it uncomfortable to sit up in bed. It was all hard empty space behind the mattress, which was too wide to pile up the pillows for sitting up. Bathroom was spacious. Rooms were very, very quiet, and we barely heard a peep in the hall or doors slamming. No loud steps or jumping from the rooms above us. Lobby was inviting, clean and fancy. There was a small table inside the lobby with crayons and paper for kids. Restaurant and washrooms below (you can take stairs or elevator down) Some food options close by (Starbucks attached to the building, Tahinis across the street, and Wendy's down the street). Bulk Barn and Shoppers Drug Mart just down the street for snacks/essentials.

    Shangri-La Hotel - hotels - Updated May 2026

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