Best hotel chain in Canada Rooms are spacious and modern Beds are firm and very comfy Service by staff is really on point Great place to stay read more

My husband and I spent a night at this hotel for our anniversary and got their In-Room Gastronomy Package which was very fitting for us. The In-Room Gastronomy Package includes: - a 4-course gastronomic fusion experience "WuSian Fusian" curated by Bar Le Germain's Chef Johnson Wu, served in the comfort of your room. All this with a great view of CN Tower in the heart of Toronto. - A bottle of wine selected to pair with the courses served - Breakfast in bed for two - 24 hour valet parking - Wi-Fi access This was truly one of the best anniversaries! the cherry in top was the Braised Pork Belly dish by Chef Johnson Wu...truly outstanding! read more

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I visited Le Germain Hôtel during the month of December while I was in Toronto for work. I had lost my wallet the day prior so when I had to check in I asked if it was possible to pay a deposit with my Apple Pay, they mentioned that it would be $300/day since I didn't have my credit card, I was staying for 2 nights so that would be $600, which I thought was ridiculous. I remember once I couldn't find my credit card while checking in at the Fairmount hotel in Ottawa and they asked for 100$ as deposit and that's it. Just thought I should mention it. Other than that the room was clean and spacious but unfortunately for me it was basketball night and hockey night two nights in a row, and I could hear everything from my room, the ear plugs they provide really didn't help... My boss who was traveling with me didn't hear a thing from her room, so I was probably on the wrong side of the building.... I wouldn't book there again. read more

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I had a wonderful experience at the Le Germain Maple Leaf Square. The hotel decor is update and beautiful. The service is wonderful and I had a great experience with staff. One night while the Maple Leafs were hosting a hockey game, the restaurant/bar was crowded and full. I ask one of the door staff where I could go find a restaurant nearby. He said it was cold and dark and didn't want to see me looking for a place to eat. He went to talk to the manager and the manager sent me to the second floor where the breakfast area was closed. He sent one of the restaurant servers to me, where I was able to order food and enjoy my dinner in a, literally, private dining area!!! Now, I'd say that is exceptional service!!! I was floored!!! I highly recommend this hotel for its customer service, beautiful and clean rooms, and wonderful amenities. read more

Le Germain Hotel Toronto Maple Leaf Square - Warm, clean, and cozy! - Hotels Near Me - Toronto, Ontario

Amazing hotel !!! For the price point, this is where you want to stay in the neighbourhood. It is MILES above the Delta in terms of quality, for a comparable price. The room itself was gorgeous - I will find pictures and post, but the bathroom specifically was so luxurious, the rain head shower was amazing and so relaxing. Would definitely recommend for a stay-cation in the city or if you are in town - I'd say this is one of the best hotels I've stayed at in general. read more

10 out of 5. I didn't stay at the hotel, but I had issues with my car. I went to the hotel and asked a representative at the reception for help. He happily obliged. His name is Sina. He treated me as though I was a guest, and he and another associate went out of their way to help me figure out the issue with my car. They thought outside the box to bring possible solutions, and their determination helped me solve my car problem. That's what I called ultimate customer service, even though I wasn't a customer. Thank you both so much for your valiant efforts. The world needs more people like you. Le Germain Hotel is very lucky to have both of you on staff. read more

Nice rooms. I stayed in a King Room and a King Suite. Both rooms were nicely furnished and clean. Both rooms had coffeemakers, electric kettles and mini refrigerators. Bonus for the suite was a guest powder room that was perfect for entertaining guests. Ambient music was playing next to the beds when I checked in. TVs were not smart so I had to use my tablet to enjoy streaming programming. (HDMI connections are accessible if you bring your own streaming device and cable. Not my style, but it's possible.) Hotel is only eight floors, so views are limited. Because of the proximity to sports venues, there were lots of opps to people watch. Hotel is within easy walking distance of dining, shopping and entertainment. Connected to PATH so it was super easy to visit the grocery store to grab water / snacks for my stay. Weather was very nice during my stay, but my guess is PATH is a big bonus during cold weather months. Room service menu was limited but the food was good and a good value. As noted, it was super easy to walk to local restaurants, so there are good food options. Housekeeping is great. If you want turndown service, you should let the front desk know at check-in. Staff were all friendly and very helpful. Rooms can be pricey, but if you find a room in your price range, this is a good choice. read more

What a great location just outside union station and the scotiabank arena. It is above the restaurant, e11even. I did not stay overnight but attended an all day conference in the "penalty box" room. The room was great! Huge windows, a coat closet, screen and tables/chairs. One conference attendee got a special rate of $30 to stay the night!! read more

Five star hotel that is incredibly well located in downtown Toronto. There is a longo's supermarket in the same building so you can save some do re mi, buying breakfast and lunch there instead of at restaurants. read more

This is a really nice hotel. Friendly staff too. The breakfast buffet is better than expected. Quite good, actually. Airport to Hotel in 30 minutes with the UP Express. And a very short walk outdoors from Union Station. Follow the signs for the Scotiabank Arena. read more

This hotel is right next to the Air Canada Center, and is a very short walk from Union Station, the CN Tower, Ripley's aquarium and the Harbourfront, among other attractions. I really loved my stay here. The staff were extraordinarily professional and helpful. Check-in was easy, seamless and quick, while we checked in, a different staffer gave us complimentary bottled water to drink as we waited. Wow! Talk about excellent service. Of the two elevators that face the lobby, both require a key to register a hotel floor, which is a great safety measure. They even placed members of our party in nearby rooms. The Concierge, Gregory, was superbly helpful and he went beyond expectations to aid us in our quest to find a specific restaurant. One day I took a sightseeing tour on a double-decker bus. Simon (a check-in staffer) called the company to reserve a spot for me, described the exact location of a tour bus stop and offered a few bottles of water for my trip. Each time we left or arrived at the hotel, a door person greeted, opened and held the door for us. The hotel has completely contemporary decor with clean lines and minimalist furniture that has hidden, practical storage spaces. While the room was small, the ample storage places make the room feel much larger. Our room had a great view of the CN Tower and the bustling city streets below (intersection of York and Bremmer streets). The small room was divided smartly into sections. Of course the bed took up most of the space of the room and there were end tables on either side of the bed. The end tables, which were attached to the wall, contained lights with a dimmer switch and a hidden "Murphy-bed type" pulldown shelf. This is such a smart design because magazines can be placed on the large lower shelf of the end table, while smaller items could be placed on the small "Murphy shelf". Also, there was a cozy seating area with a chair and ottoman. The desktop spanned the width of the room as did the room's window. One section of the desktop contained a cutout for the legs of anyone who sat in the desk chair. Another section of the desktop contained the refrigerator (minibar) and coffee/tea maker. Because of the huge window, I believe every room on this side of the many-story hotel has a great view of the CN Tower. The bathroom and accompanying dressing area took up about 40 percent of the room. This bathroom space was divided into 4 separate areas: 1) the sink & vanity; 2) the closet & dressing area; 3) the toilet area (a small rom) and 4) the shower (which can hold 2 people). The really cool thing about this shower is that it was glass on two sides with wooden blinds over the glass parts for privacy. I'd never seen anything like this shower prior to this hotel stay and I really liked it. Another thing about this room was that the lights would only stay on if a hotel keycard was placed in the slot next to the light switch by the entry door. This necessity could be good and bad. It's good because it conserves electricity and lowers the electric bill for the hotel, but it's bad in that hotel guest can easily walk out of the room and forget to retrieve the room key. Overall, I loved my stay at this hotel. The location is wonderful, the service is spectacular and the amenities are exemplary. read more

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This hotel was fabulous! I booked a room with a king size bed. The room was very spacious and clean, and had all the basic amenities. The front desk was also very friendly. I asked for early check-in because I took an earlier flight. While they couldn't accommodate me right away, the young woman (Adele) at the front desk promised to call me as soon as there was a room ready. She did as promised, with no extra charge. Same with late check-out; while I wound up checking out at noon anyway, I got a bit worried about my plans and checked with the front desk the night before. After the man confirmed availability, he told me I could check out later at no charge. Housekeeping also did a nice job keeping everything tidy; no complaints. Breakfast is also included from 9am-noon. There was a good variety of breakfast food (yogurt, fruit, bagels/croissants, oatmeal, etc) with coffee, tea, and orange juice. While it is buffet style, they still had staff go around and serve your drinks (they asked me what I wanted when I walked in). read more

I picked the Le Germain because it was across the street from a large client and very convenient. Now, regardless of client I stay because the beds are phenomenal, the rain showers are cool and the bathroom, decor, service, food and again - location - are better than any I have had in Toronto so far. Great hotel. read more

Le Germain Hotel Toronto Maple Leaf Square - View from Le Germain Maple Leaf Square. - Hotels Near Me - Toronto, Ontario

We booked a signature suite, 1 bedroom and what a wise choice it was! Room 614 was the room we stayed in and it faces an office building. Upon entering, we saw a closet (with an umbrella too! Wish more hotels provided this!) + half bathroom on the right of us + full length mirror on the right and the large dining table for eating + living room. Bedroom is spacious and low and behold, when we turned, we saw yet another closet, the bathroom (with separate shower + bathtub) AND another bathroom!!!! I wasn't aware that there were 2 and this came in handy when we both need to do some business! LOL. Happy it also came with his and hers sinks too! The shower has curtains for privacy if you aren't a couple but its quite spacious! You have 2 cards which 1 you have to insert into the door for turning on/off the lights. By the bed, there are buttons to turn on/off lights, privacy (red light), and clean room (green light). The only reason I did give this property 4 stars instead 5 is when we checked the bed, I found a huge stain on the comforter. Looked like a period stain or something but that was the only flaw. Another note to mention is that if you want an empty fridge, please email them! They will empty out the mini bar for you! Just note that it doesn't get super cold so I would advise not storing milk if you choose to have an empty fridge. Love that we didn't have to think about where to eat breakfast each day because they provide breakfast up until 11am on weekdays and 12pm (I believe) on weekends. Breakfast consisted of variety of bread, oatmeal, fruits, yogurt, pastries, cold cuts + cheese. The staff will ask if you like tea or coffee when you arrive. Sit where you please! We sat by the window to people watch. Breakfast + the computer station to print boarding passes are both located on the 2nd floor. And if you need a snack or thirsty, in the hallway, there are a wall of green apples + a water jug that are complimentary! This hotel is close to Air Canada Centre, Rogers Centre, CN Tower, Ripley's Aquarium and Union Station! There is also Longos which is a huge supermarket for snacks, food, etc. Just don't get the non-alcoholized Carl Jung rosé wine. It smelled like burning wood + tasted horrible! LOL. Overall, I'd stay here again. The staff is accommodating and friendly plus the location is pretty good! read more

Nice rooms with enough space to not only move around but also settle in with your things for your stay. Service is very nice and housekeeping does turndown at night and places a covered glass of water next to the bed. That alone was a big plus for me. Overall it has a nice modern vibe going on as well. Location is great - a short walk to most tiff activities and, for me, the Porter airport shuttle. read more

This hotel was amazing. Modern and cozy and the service was impeccable. Refreshing change from regular ho hum hotels. Lots of special touches like music in the room when you enter. We went to a hockey game and because the hotel is connected, we didn't have to go outside in the cold. Thanks to Rodrigo for great recommendations on sight-seeing activities and restaurants. This is a must stay kinda place! read more

Really enjoyed our short weekend stay. Hotel Le Germain Maple Leaf Square is conveniently located right next to the Air Canada Centre and is just a short 6 minute walk to The Harbourfront and many other major attractions. The rooms are clean, spacious, modern and chic. The staff were welcoming, professional and helpful. We came downtown to celebrate my girlfriend's birthday and had a very memorable experience! read more

I stayed at the Hotel Le Germain Maple Leaf Square for New Years Eve and it was absolutely beautiful, clean, modern with the added bonus of a 4 pm check out. Who doesn't love a 4 pm check out after NYE?! This is the second Le Germain boutique hotel in Toronto and it is fairly new. It is literally right in front of the Air Canada Center. I personally have not stayed at the Le Germain on Mercer Street, but these are some of the reasons why this is so great: 1. The massive superior king bed suite: Spacious, high ceilings, nice view of the CN tower, modern wood finishings, hard loft walls, flat screen TV 2. The washroom: So posh, separate shower between room and washroom, extra storage space, separate toilet area Other perks: 3. Espresso machine: need my caffeine fix as soon as I wake up 4. Breakfasts until 2 pm on the second floor which also offers 24/7 coffee 5. Valet parking with in and out privileges ($35+ tax/night) which was $1 cheaper than the regular parking next door which didn't have in and out privileges 6. Molton Brown bath products: Love this British line 7. The water dispensers on every corner in each floor 8. Ice Dispensers: this came in handy for our champagne including the ice bucket included in the room and the wine decanter 9. Extremely nice and helpful staff This is definitely a great hotel. The ONLY reason why I'm not giving it a 5 star is because the fire alarm went off at 4 am and kept going for exactly 30 minutes despite the false call and with the two fire trucks already there. It was excruciatingly painful to hear for that long. read more

I was impressed as soon as I walked into the hotel. The entry way was gorgeous. Beautiful decor! Our room was on the 8th floor with a view of the train station and rogers center. Huge walk in closet, espresso machine, fully stocked mini bar, rainfall shower, his & her sinks and even a phone in the bathroom lol Complimentary breakfast on the 2nd floor was lovely! Fresh espresso and OJ, Salmon, cheese spread, bagels, cereal, fruits, yogurt bar.. everything that you would want to start your day off with! The only things that i didn't necessarily like was the fact you had to keep your key in the wall near the main door to have the lights turn on in the hotel room. I wake up earlier than the person I stayed with and decided to take a walk and took the key without thinking and left them unable to take a pee with the lights on haha Also, there is a window from the shower to the bedroom that can only be opened and closed from the outside... so the person you're staying with can open it up and watch you shower? I was staying in the room with my friend and we thought that was odd lol read more

Le Germain is right in the middle of downtown Toronto with incredibly easy access to the metro station that's literally a walk across the street. The view of downtown gives a very urban feel, being right next to the Air Canada Center and only a matter of 10 minutes walking to the CN Tower. Not the mention, the harbor is also only about 10 minutes away as well. Location-wise, this is perfect for traveling anywhere within the downtown district! The rooms are very modern, with a waterfall shower and neatly designed architecture. There's a neat call bell you can ring if you'd like room service or a request to tidy up the room. One of the best sleeps I've had in a while. The design of the entire hotel is very unique, along with neat surprises like green apples placed on lighted shelves next to the elevators...and they're entirely edible and intended for your consumption! I really appreciated their gym, which has free weights, machines, stair climbers, treadmills, and even a open area to do any other aerobic exercises you'd like. We really enjoyed the continental breakfast, which was by far, the best "continental" meal I've encountered. Typically, it's the usual carb-galore type of breakfast options (croissants, bagels, muffins, etc) but Le Germain pulls out all the right stops with their continental breakfast which included hard boiled eggs, various types of artisan breads, incredibly delicious preserves/jams, various types of fresh fruits (watermelon, cantaloupe, honey dew, pineapple), and even smoked salmon. Lastly, but certainly not least, their customer service was terrific. Individuals that worked the front desk and those that welcomed guests at the door were incredibly professional and courteous. During a morning run, they even offered and got us bottles of water upon our return. Honestly, one of the major reasons why we enjoyed Toronto so much, was quite possibly because of how amazing our hotel experience at Le Germain was. If we're to return to Toronto again, I can't imagine staying anywhere else. Would highly recommend it! read more

Stayed 5 nights at this hotel. First day at check-in. Horrible service. had no idea where was the fitness room, the breakfast room or meeting rooms. No information received from the front desk and no information on the elevators. If it was not for Tatiana(concierge), my wife and I would have had no idea how to get aorunud or which floors had what. The staff at the breakfast lunge was amazing everyday. Extremely helpful. The rooms ave very clean and love the idea of having apples outside the elevators on every floor. The room we stayed in, did not had a strong water pressure for the shower. The 2nd floor lounge is perfect to just unwind by having an espresso and reading a good book after a long day of walking around. The hotel bar closes at 11pm but they do have the e11even bar next door. Besides the front desk staff being rude in the first day and on check out, the rest of the staff was beyond amazing and my wife and I will try to give this hotel another try next time we are in Toronto. read more

Another reason why Toronto rocks my world. (among many) The Hotel Le Germain is beautiful, and perfectly situated. Since it gets a wee bit chilly in Toronto, they've designed it so that you can literally stay indoors, while going about your business. For instance, this hotel is situated underneath the apartment complexes. This is convenient if you wanted your friend or loved one from out of town to be near, but, not near enough so you'd want to cut them, etc. *we've all been there also- right outside the hotel are several fine dining options to choose from. want to shop? Just stroll on over to the lowest level which is Longos, and get your groceries done. Also near by is starbucks, dry cleaning, and if you're feeling adventurous, you can pick up a canadian baby. i kid. located right by (heart of downtown toronto) union, you can't go wrong with hotel le germain. read more

I loved this hotel! Very boutique like. Came in the end of August for the Drake concert. Check in was a breeze. Once we went into the room there was a personalized note welcoming us as well as a desert waiting for us. The bed is soooo comfortable! Between the pillows and the mattress I did not want to get out of bed. It was our first time in Toronto and we didn't know what was happening around town. The staff was very helpful in telling us places. One staff member got us complimentary admission to a club/lounge Muzik. Beautiful btw! Knowing that i was a huge Drake fan the concierge at the hotel made reservations at Harbour 66 steakhouse. Went out of his way to get us reservations in 5 minutes and paid for our desert! Will def be back! read more

Le Germain Hotel Toronto Maple Leaf Square - Greeting :p - Hotels Near Me - Toronto, Ontario

I stayed here with my boyfriend for his bday and I was thoroughly impressed! From the valet service, the front desk and even the service during the complimentary continental breakfast the next morning the service and professionalism was on point. They truly go above and beyond to make your stay as enjoyable as possible. The rooms itself was beautiful as well with a great view of the Cn tower. A special thank you to the concierge that day, Tatiana. She was amazing! She knew my name before I even stepped up to her desk and was already informed about the birthday surprise. She even helped me get the cake (which was not even in the hotel) and non alcoholic wine (special request) and had everything prepared beautifully before I arrived later on with my boyfriend. Will definitely be "stay-cationing" here again :) read more

Fantastic hotel for a downtown presence. Well connected via metro (Union Station), very close to Billy Bishop Airport, walking distance from tourist attractions (CN tower, Ripleys Aquarium, Hockey Hall of Fame), variety of restaurants, and has a grocery store in the basement. We had a Prestige room with two queen beds for the 4 of us - 2 adults and 2 children. Very nice room with ample space to relax. Two sinks in the bathroom and a privacy screen for the toilet allow quite a bit of flexibility - very important in the morning when the whole family has to get sorted. Valet parking and breakfast were included in our room rate. Breakfast was a reasonable selection of breads, pastries, cold cuts and cereal, with a superior selection of cut fruit and yogurts. The coffees, made to order, were very good. Service was consistently friendly, helpful and efficient - the valets, check-in/out, breakfast, housekeeping. Tip: Be aware that Maple Leaf Square becomes quite congested, and may even get closed off, for some events at the Air Canada Centre. As long as you factor that, this would be a great home base for a Raptors playoff game. There's even a 2nd floor bridge linking the hotel building to the AC Centre! Tip: Heading to your room and a bit peckish for a bedtime snack? Look for the apples near the elevators as you get off on your floor. Tip: Use of elevator (except to get to the ground floor) requires a room key. Keeping the lights going in the room requires a room key. So keep that in mind when deciding how many keys you need and who in your travel group gets them. read more

VIP experience as soon as we arrived! I'm so glad my husband and I decided to stay at this marvelous hotel for our anniversary. It was walking distance to so many tourist attractions , right in the heart of downtown Toronto. The breakfast was excellent, room service left the room looking great, valet was so courteous and helpful. Literally everyone had a smile on their face. The room itself looks modern, beautiful bathroom/ shower and soft robes for us to use. We will definitely be returning in the future, maybe in the summer, when we don't have to worry about getting caught in the rain....oh yes, there was also a complimentary umbrella for us to use during our stay. They have truly thought of everything, thank you Le Germain :) read more

Modern. Clean. Convenient. Quiet. Friendly. This hotel is amazing and I will stay here every time I come to Toronto and have something to do near Scotiabank Arena or Rogers Centre. They are ALWAYS on top of their game. Check-in is a breeze with THE friendliest staff. This is now the third time I've stayed here for a concert since it's attached to Scotiabank. Our rooms have always been incredibly comfortable and spotless. It has a very modern vibe and just...cool. Even though it's so close to the arena and downtown, it's unbelievably quiet. We had a room on the 8th floor and looked out on a very busy street under construction. I didn't hear anything! They even give you complementary earplugs, but they're not needed. If you're looking for a budget hotel, this is not your place, but it is worth every penny. read more

Great hotel for the luxury traveller. Organized an event here and the staff and management were on top of all the details! Atmosphere: Chic and contemporary decor. Service is upscale but not over the top. Great vibe in their lobby-lounge, but I especially love the breakfast lounge they have reserved for guests on the upper floor. Impressive street views from all angles of this hotel from the suites to the conference rooms. Nice high ceilings in all the rooms and hallways. Baths and showers are glass-paned windows. I love the colours that change to blue during Leafs games, which you could probably sit from your bed and watch on the big screen down below! They really pay attention to details. They give nice added touches that other hotels don't - iPod dock stations in your room, their signature shiny green apples throughout the hotel, cute little branded water bottles for when you're on-the-go, and their high-tech service - at Hotel Le Germain it's all digital. Just press the button in your room to indicate whether you want housekeeping, room service etc - a green light switches on outside your door. Last but not least, FOOD: excellent! They're chef's menu is all hand made with the freshest ingredients. We had smoked trout, churros, king crab & fennel, braised lamb, and a steak-tartar-like dish for vegetarians. If you want to book an event here, their marketing/event management team is superb! They take care of all the details so you're in good hands! read more

I was so in love with the decor and bed that I didn't notice until two nights later that we had a view of the CN Tower. This hotel is so hip, yet so down-to-earth, I loved it immediately. Most importantly, the bed was a large pillowy cloud with high-end linens. I wanted to sleep for days and days on it. The shower was open glass (you have to close the blinds to the room if you want your traditional private showering experience), and the shower head itself is like standing under a giant gentle raincloud. The bar downstairs is most excellent, gracious, fun service, and good libations. We wanted a nightcap one night, and they were clearly closing up. I don't like to keep people from getting home, so I was prepared to leave, but the bartender said she'd be happy to make us one drink. And we didn't feel rushed at all. We almost missed the bar the night they celebrated earth hour, thankfully, a kind soul assured us they were open, please join them by candlelight. This is a green hotel, very earth-friendly. The breakfast leaves a bit to be desired, but I really don't expect breakfast in a hotel, since I rarely eat it when I'm at home (and it's free, really, you get what you pay for). The server did make me a nice cup of espresso, so she is in my good graces. The location is great, right in the middle of Maple Leaf Square, very happening location. read more

I'm hard to please and hotels usually give me the creeps when I see areas of the room that were barely cleaned, etc. But Le Germain Maple Leaf Square didn't disappoint not one bit and I was shocked and amazed. I've never left 5 stars for anyone but they deserve it. There's no one waking you up at the crack of dawn to clean the room, there's always someone opening doors because they don't want you to open your own haha. I will be back next year for sure. P.S - the shower is amazing. I kept losing track of time lol Stay here you will not regret it. :) read more

Jason Priestley sighting in the lobby bar! Has he done anything since 90210? Uch, those girls just found him...won't they leave him alone already? I don't care how hot they are! Real Sports, our third sports bar stop of the day, wasn't doing it for us so we bailed. Baffled that my date just said no to the crown jewel of North American sports bars (they ARE showing the US Open, but with NFL sound blasting through the speakers? Too confusing! :)), we started walking and saw a blue flash of hardcourt through the window. The Germain was showing the Open in a sleek lobby bar (Play Lounge) with a fun but professional bartending staff that make a fetchin' caesar, which includes tequila and is topped with Steam Whistle! A good drink for a hangover. The food list looked fine. The appetizers were affordable; the mains appeared overpriced. We chatted up some visitors from London and provided some resto reccos. It was a gay old time. This is a cool hideaway in the middle of the Maple Leaf Square chaos - I heard the hotel is really nice, and I'm surprised it's flown so under the radar. Do they want it to be? I assume not. I'll be back. read more

After a painful few days of super touristy Niagara Falls area, an escape to this hotel was an absolute TREAT. So many thoughtful and unique design touches throughout- discovering them yourself is part of the fun! Included breakfast was wonderful, kind of a heavier European breakfast. Every single staff member from valet crew to desk to bar to breakfast were delightful. Area is FULL of fun places to walk to - Blue Jays games and Air Canada Centre literally steps away. Can't say enough good things, honestly. Exactly how I wish every hotel could be! Thank you!! read more

We recently stayed at the Mapleleaf in Toronto. We were there 6 nights on vacation with our 2 teen boys. It is a beautiful hotel in a great location! Unfortunately we had NO hot water the ENTIRE stay. I called on the second day and was told maintenance would be up. After no hot water still I called again on day three to be met with the same response....and then again every day thereafter. I was told management would be contacting me, which never happened. On the day of check-out I was asked how our stay was. I replied "ok, except we had no hot water!" The front desk employee responded "oh yes, I remember!" He was kind enough to comp our valet fee but at this point it was too little too late. At no point was a resolution given to us or even an alternative room or an apology! It was very frustrating especially with the length of our stay there. A few days after our stay we received a survey where I conveyed my frustration. The response was from the general manager saying the whole fifth floor we were staying on had issues with the water and he apologized that we were not given another room. It would have been nice to have been made aware of the issue, it may have decreased my frustration knowing they were having plumbing difficulties. We were offered a complimentary two night stay the next time we are in Toronto. I replied to the email thanking them for acknowledging my frustration but that this was a family vacation and it is highly unlikely we will be retuning to Toronto any time soon. I never heard back....not surprised. read more

First time staying at Le Germain Hotel in Toronto. 5/5 service. Greeted in lobby immediately by very friendly staff. Decor is modern and nature inspired decore, very beautiful. The room is very special with attention to detail. Location is also great and walking distance to CN tower. We enjoyed our stay and don't want to leave! read more

I have stayed here many times - it's fantastic. Michael and Michelle are phenomenal in the lobby bar - always smiling and they provide excellent service. Free Wifi in the main areas. The rooms are VERY clean and well-appointed. There is a large grocery store, an LCBO (liquor store) and a decent restaurant, all contained in the same building as the hotel. Connected to Toronto's PATH (underground city). Cabs are always available out front, and the concierge services are excellent. Tip: request a 'west view' for an unimpeded view of Toronto's CN Tower - AND - if checking out on a Sunday, as for a late checkout, the hotel is very accommodating about letting their guests staying a little later. read more

My wife and I came here after the Fairmont doubled their prices after renovating. All I can say is Wow! We're hooked! We love the modern decor and super comfortable beds. Our first pick of hotels in any future trips will now be Le Germain. They just need to spread to more cities! read more

Yes, stay here. Great staff, decent size rooms, beds and linens superb, Walk to restaurants, worth it. Bathrooms beautiful and modern.

This is a fantastic hotel. The service is first rate. The people who work there go above beyond in every aspect. The rooms have an industrial feel with high tech conveniences, The bathrooms are well appointed with a beautiful shower. The room size for a city hotel is quite large and it is very ergonomic giving it a greater sense of space. The linens are of high quality and the bathrobes are of high quality as well. One of the few inner hotels that give complimentary breakfast. Just a great hotel hats off to the staff. Also one of the best location in Toronto. read more

Fantastic place. Lovely rooms and excellent service. Literally no complaints. Friendly, helpful staff really sealed the deal on a great hotel experience. Location is super convenient for so many places in TO, and it's right near Union. I will absolutely be visiting again, and I highly recommend the place. read more

This establishment is wonderful! A fantastic bed with many comforts to come with it. The breakfast is wonderful and is conveniently located next to Longos for anything you need from Starbucks to meals to everyday grocery items that you may have forgotten. The full mini bar, the robe, and the extra wand in the shower were enjoyed during my stay. The staff is friendly and helpful with a bar downstairs that looks out onto the main street. I would love to return here in the future. read more