So sad to see what went on at this restaurant today. They were apparently doing some kind of fund raiser outside for local businesses which is great. It was Labor Day so myself and some friends (and probably quite a few other people) came in from out of town off the rivers and things (kayaking and hiking, etc.) to visit this cute town. We have stopped at this restaurant a few times. It was busy outside so we were seated inside.
When we sat we thought the service would be awesome. Three different wait staff asked us what we were drinking and we informed them we ordered from the first one who stopped at our table. Turns out it wasn't impeccable service, it was confusion on the part of the wait staff and later it became evident that no one was focused on the floor. They were all focused on what was going on outside.
When we ordered drinks we saw the bartender make them and sit them on the bar for pickup.. and there they sat.. for ten minutes, getting sweaty. No one made it back to the table for quite a while so finally I asked some staff standing close by if I could get our drinks myself and I did. Finally we placed our food order and the same thing happened. The cooks were on point, they were hustling and getting what looked like really good food out for delivery. There were two shelves where the cooks put the dishes for pick up, and we were sitting right in front of them. I noticed they didn't have any heat lamps on the line. Our food sat there over 15 minutes getting cold, and as the food sat, the cooks were piling up more and more orders and no one came to pick it up. At one point I asked a waitress if someone was coming to bring our food and she said they were outside for an announcement. Eventually the cooks all walked out and went outside, and there were no less than 14 prepared dishes stacked up getting cold. There was no wait staff anywhere to be found, because they were all outside. I get if they stepped out 5 minutes for a big announcement or something, but this went on so long that people were furious. Two separate tables who were looking at their food get cold got up and left. Another couple we spoke to finally went to the pick up window and got their own food and sat down and ate it. They got their own condiments from the waitress station and anything else they needed as did we. Then later, when no one brought them a check, they just left. Another couple who had been waiting for their check the whole time got up and walked out not even paying for their meal. Then another. Customers were talking to each other and getting more and more frustrated. Once we ate (at least we got our food!) we waited and waited to get our check or another drink with no service at all. Only angry, left-behind customers (and the place was packed) were remaining in the dining room. Finally we actually called the restaurant on the phone, from INSIDE the restaurant, and told the waitress who answered the phone that we wanted to leave, and that no one had attended us or would bring us a check, and asked if she could get our check to us. She was standing right behind our table, so we could all hear her speaking. She barked that there was an event and they were busy then hung up. Then she walked past us, up a flight of steps then right back down, then she went outside, leaving us to sit longer. We waited about ten more minutes and left. Bad experience read more