Shaw gave out my personal information. Without verifying who was talking to them. All the person did was give my name and they ask what address they had for me and the customer service agent replied are you still at this address, and proceeded to give them my address and other information. They hand out your personal information so easily. I tried again and again to get a hold of a supervisor and it took me weeks to have one of them call me back. I requested a copy of the recorded phone call and they said no. However when you call Shaw it says that it's being recorded for their privacy policy. Everything they say is a lie. Most companies these days don't care much about you once they get your dollar in their hand. I have to say that Shaw stands out above them all. Shaw is the worst most untrustworthy company I have ever dealt with. I am so disgusted with them. Since this has happened I have done some real digging and found out some hard truths about Shaw. I can say without a doubt that they don't give a damn about their customers or their privacy. The first sign is when you call. If you're a new customer then you will speak with someone who really sounds like they know what they're talkin about and listens to you and tries to figure out what you want and tries to sell you on items. But once you're a customer if you call for service or support they put your call through to a call center who does not give a damn about you and barely listens to what you're saying. The one thing they know how to say repeatedly is I'm so sorry. But they don't mean it of course. A company that will versed in apologizing should be a red flag in itself. Anyways once you reach one of these third-world country call centers you can rely on them to hand out your personal information confuse your questions and just all-around not listen to you one bit. That is if you're even able to get through. When you call them if you push the button for a new hook up you will get through to someone in minutes. If it's for technical support or anything else you will wait hours read more

Been trying to reach customer service for TWO days! on hold times upwards of 1hour nobody returns calls when we select that option to return calls. Twitter and chat online help services are also slow to reply and not helpful. Terms of contract broken by Shaw, 9 months into a 2 year contract they suddenly started charging more for the same services. No warning, no explanation. read more

I called months ago to cancel a package I waited two weeks to receive and confirmed with two employees that is was canceled only to be billed for that service read more

i dont even know how to explain this. Imagine, when you are in the middle of gaming and the ping gets to 1000+, good luck with that. BTW, Fxxx you SHAW. read more

Well no surprise here 106 mins on hold from one department to another actually so funny I was a digital ping pong ball from the west coast all the way to east coast AWSOME!!!! Not..... But It gets better I kept getting bills in the mail so after the 5th one I said this Is too much After explaining to them that the charges have been paid in full and all "equipment" has been returned to them in full with proof actually had to go into a store front as they never sent me a return slip/ box like they said they would. The bill had interest charges and other fees. So when I canceled my service I was supposed to be getting a $33 credit back and then they said the late fees had ate it all up I said you can't charge me and continue to charge me since that dates its been paid in full and they were very apologetic WAVED Them YAY!!! BUT wait theres more!!! since they said I had to pay for rental equipments fees for $13. 86 cents I spent the next additional 40 mins asking where they pull the numbers from why not $10 or $20 was a complete joke 20 mins more listening to the best jazz ever NO really they said they can wave that that too GOOO FIGURE eh . wow what can I say took my evening away from kids and dinner but was an awesome experience I will never forget My anger management classes and Ativan really do help me cope with this madness. :) I wish this review had a zero or minus score something to consider just saying hahaha. read more

Shaw cable internet sucks. Never the speeds they claim to offer. I have internet 150 and I've never seen anything over 22.5. Customer service is terrible as well.A lot slower than the already slow internet. No perks for long time customers just the new ones. Would definitely recommend only to people you don't like read more

Easily the WORST customer experience of my life!!! I was a rock solid $3K per year customer and would have continued to be a $3K per year customer forever but had a an ongoing issue with Video on Demand that Shaw couldn't fix and then wouldn't do anything (including any kind of account credit) to make amends for it. Along the way, I had a technician come into my condo who showed up late and blamed the issue on a Vancouver wide outage. Shaw never owned up to the challenges and was honestly a nightmare, use any other service than Shaw!!!! read more

I have been with Shaw Cable for well over 15 years now because their customer service was always great. Now, it's WORSE THAN TELUS! I have been on hold twice this morning for a total of 73 minutes with no call-me-back option, (hung up and called back a second time). I'm not even calling at a peak time! Their message says, "To avoid long wait times and contact Shaw customer service in minutes, use our CHAT app." Well, I have been doing that simultaneously and have been waiting for it to find an agent for over 20 minutes now. This is F'n ridiculous and, with no other service available besides Telus, I'm SOL? Shaw, get your shit together and hire more people to service your customers. What is the point of having reviews online if a company doesn't even take them seriously. I think I just wasted another 5 minutes reviewing...ARG!!!!! read more

My internet randomly jumped up to $110/month. This company will have a set price and without any warning your bill can go up an extra $30/month and that's just for internet, nothing else. I started paying $35/month when I signed up and now it's up to $110?? No way. I'm switching. It's time to find another internet provider. They treat customers really well at first but as a long time customer they can't be bothered to provide me with affordable internet anymore. BYE BYE SHAW! read more

My Tale of Woe With Shaw (TLDR: Don't go with Shaw, they give zero care to customer loyalty.) A year ago I signed an internet contract with Shaw. When I signed up for it I was told it would be $45 a month for the first year, then $85 per month after that. Also when I was signing up, I asked what would happen if I had to move, and what if Shaw didn't offer internet where I was going. I was told me it would carry over to wherever I was moving and that if Shaw couldn't offer it there then I would be let out of my contract. It sounded like a good deal, so I signed the contract. A month later I got my bill. It was $85. Apparently because I was already a faithful bill paying Shaw customer for two years, I was not going to be given any deal for the first year. Now a year later I am moving to a rural area that Shaw does not support. I called to tell them this and they said I would have to pay a $180 fee to cancel my contract. I explained that I was informed otherwise when I signed up, but it did not matter to them. There was nothing they could do to help me. They insinuated that I should be grateful that I only had to pay $85 a month for a package that was "worth" $135. They told me that they could charge me retro actively the full $135 per month, that this cancellation fee was a kindness compared to what they could charge me, again, totally disregarded the fact that I'd been lied to in first place when signing the contract. for the past three years they have phoned me every 2 months to tell me how much they value me as a customer (and of course to ask me to sign up for a cable package). It's bull though, all of it. Shaw, like many others, is a business who prioritizes customer acquisition over customer retention. read more

Worst service ever ! The cable equipment doesn't work properly and the internet is an absolute joke! You get conned into a two year contract then fined for cancelling the contract .. DO NOT USE SHAW! read more

Worst service ever. $160.00 every month and I have to go online to find out what happened on my shows because my recordings are unwatchable. Freezing, skipping, various error codes, sound cutting in and out. Been a customer since 2019 and service has never consistently worked for a solid couple of weeks. Started calling almost from day one. New router, 2 tech visits and now waiting on a third. When I picked up new router and changed it this summer so I could have working tv and internet and not have to wait a week for a tech to do it I packaged the broken one and all cables in the box the new one came in and gave it all to the tech when he came to check everything was hooked up right. Month later I get a bill for old router saying I never returned it. After blowing up at them charges were reversed. Nothing but stress dealing with this company. The biggest joke they want me to switch my phone carrier from Telus to them. Even sent me sim cards. My recommendation is if you can go with Telus t.v and internet. Unfortunately I can't due to where I live. I had no choice but to switch to Shaw. Also Telus let me out of my contract when I moved because they weren't in the building. Another review I read had the same problem but with shaw and shaw wouldn't let them out of their contract although they couldn't provide service to him. read more

Worst customer service EVER! My internet went down at 1:30 in the afternoon when I was in class. When I came home from class later that night, the customer service lady said they weren't able to fix it and would take and entire week to get a technician out. I explained to her that my partner needs the internet for her work as she is on call. First, she told us that we're in a hot spot, but when I told her we weren't, she told us to "go to McDonald's"! I was completely appalled! After being on the phone for nearly an hour, all I got was "[1 week later] is the best we can do". I've been with Shaw for nearly 10 years and the way I was treated was completely unexpected and eyeopening. I have an appointment booked with the competition and I'm not going back to Shaw again. read more

Very bad experience. Shaw is trying to block my smart tv. Each time when I turn on my tv, I have to re-enter passwords. Now I have a three-year contract with Shaw and as soon as it expires I will swith to others. read more

Have been with Shaw for the last 20+ years. Their customer service has become absolutely atrocious!!! Since signing a 2 year contract the quality of their products has gone to pot. Internet (300) connection constantly drops out, cable tv signal constantly freezing. Shaw says everything is normal and operating correctly. Super frustrating!!! Do not sign a contract with them. read more

Never consider Shaw as your Internet provider. They are going to lie you every time. The worst customer service ever. 8 month ago I requested to cancel my services because Telus had such an amazing promo for 6 month, only $15 for the Internet. I paid Shaw $60 at that time. First they offer me $5 discount, I said no. After, $15 I said no again. After, they offered me $40 Internet plan for 2 years, I thought about it and decided it worth it. What happened next? After 6 months, my bill was $80 instead of $40. The explanation was just terrific: we never offer promos for more than 6 months. Maybe, last rep lied to you. We are sorry. Super. What happened after even more terrific. I cancelled my services and they were going to disconnect it on 10 of February. I got a phone call on February 9th from customer support. I explained everything one more time, heard "PERSONAL SORRY" again and was offered $30 plan for 6 months, I agreed. After, the rep said: "OH WAIT. Let me put you on hold" I was on hold for 15 mins and she said: - "So, you agreed for $5 discount?" No, you said $30 for 6 months, this is what I agreed - Sorry, I can't do this, I can transfer you to loyalty department After another 15 mins of waiting they offered max discount of $5 and I said never call me again and disconnect services. What a crooks. Why they call me? I don't know, probably to waste 30 mins of my time. Be careful with Shaw, I WOULD NOT RECOMMEND them to anyone. read more

***ANYONE LOOKING TO SIGN UP WITH SHAW NEEDS TO READ THIS*** I feel like a need to make a post regarding Shaw's service due to the absolute unprofessionalism I have experienced with this company. I am not one for leaving negative feedback on companies, but this is one that can't go unheard. Im a college student that has to have access to Internet most of the time. Since I started my contract (roughly a year ago) my Internet has cut off every day for 10-30 minutes for the past year. With that being said, I have obviously reached out to Shaw and the first time I reached out they sent a technician. Understanding with my luck that the internet wouldn't go out with the technicians (senior tech and junior tech) being here, to my surprise it did. So they recommended it was a faulty modem, so they replaced it. Not even a couple hours of them leaving, the Internet cut out again. I called Shaw and brought up the issue again, but for some odd reason they can't see the Wi-Fi dropping on their end. The next time I called in after it happened, they again recommended a technician coming in, which did absolutely nothing but waste more time. So I specifically asked for them to put it on file to A: reduce Waiting on hold for 2 hours consistently just to B: explain this whole scenario to another customer/representative and to C: have them stop recommending technicians. After another week of consistent internet drops, I finally got fed up and decided to call again, after waiting 2 hours on hold, I got through to another customer representative, and to my surprise none of my requested file notes were posted. So I then had to explain this whole story again to the next representative, I immediately requested to speak with the manager to express my frustration, and after waiting on another 1.5 hr call, I got through (I had to then explain this story yet again to this manager). Every single time I have got through to a call center that has extremely poor customer service and English, the conversation seems to go nowhere. After making yet another call, I got through to someone named Daniel Lewis (i apologize if I'm not supposed to exploit his name) and he really seemed to know what he was talking about and doing related to product knowledge and solutions for me to try, which is something that none of the other customer representatives had shown to me. They continued to pass me down to the next person with hours on hold. However, Daniel allowed me to do a modem upgrade for my plan to try out at a discounted rate if I decided to keep the modem. He was nothing but insightful and helpful relating to the location of my new modem and tips and solution to try once I received it. After installing this new modem, the first couple days have worked great, but now the last few days I have barely been able to load any browser or access any of my online classes. After deciding I was going to switch providers, I called in and demanded to speak to a manager and no customer representatives. After the nightmare it has been dealing with this company I told her I was going to cancel, she told me I was still in a contract and would have no choice but to pay out the rest of my contact if I wished to do this, and additional fees would be implemented. To me it seems Shaw's customer service quality and product quality are nothing but garbage. Locking clients into a 2 year contract where they would be better off using the neighbor next door's Telus Internet from 200 feet away. I understand Shaw's service may be cheaper in some aspect, but for the love of God anyone reading this please pat the extra $30 to have a service provider that not only cares cares for their customers, but actually has a product that works as it should. The only pleasant experience I had with this company was the 30 minute conversation I had with Daniel Lewis. P.S. Daniel: if you're reading this, please hand in a resumé at Telus. I will be discouraging anyone to sign up for services with Shaw. As I mention, I'm not one to write a bad review, but this by far the worst experience I have ever had with any company. If anyone at Shaw does value the reputation of this company, I would definitely invest in a much better customer service team and management team. I understand this is a long review, but I really hope this influences people to think twice about Shaw as a internet provider. read more

Been a customer whenever I could since 1999. It got silly when they got bigger and now... I pay $86.24 for limited internet. I used to pay $29.95 for unlimited! Same 25 mb/sec speeds. I stream netflix on two tvs and online game with no problem yet they call me every month to "upgrade" . Now they call me to tell me I am using their internet too much. Today they said if it happens next month I will get suspended!!!! Imagine THAT? 19 years of loyal regular payments each month and my money is no longer good enough, pastures are greener with other people so they are going to drive me up or drive me out. Sorry Shaw, I am moving on to greener pastures. :,( honestly, after all this time, I am really sad but consumers must not accept this sort of bully tactics. read more

My wife is visiting her sister in Vancouver for 2 weeks, and is working remotely during her stay using VOIP services. Being a longtime Comcast cable internet customer down here in the States, I figured using VOIP with Shaw would be a similar walk in the park. Boy was I wrong. Turns out, to my astonishment, she is only getting 490k of upload speed, ON CABLE! Upon further research, I found that 512k is the actual provisioned upload speed!!! (Slower than DSL!) As a result, VOIP is choppy and garbled if there is the slightest bit of minor network traffic (i.e. loading a web page), and many times even when there is no other traffic at all due to latency and jitter. Even for a basic package (if you call $55 a month "basic"), this is totally unacceptable. My sympathies to those of you north of the border who are stuck with this kind of overpriced garbage. read more

Terrible customer service waited over an hour on the phone, mostly on hold. They were suppose to cancel my TV service and keep the internet service, which I cancelled in October, now in Decembers invoice I have been charged 2 months for TV service I am not using. Advise for Shaw look into you customer service dept, it needs a lot of work. I have been reading other review and it seems Shaw make it very hard to cancel services. Take responsibility for your mistakes Shaw. read more

Soooo bad I have been on the phone with techs all day just because my home phone is having answering machine issues and techs don't know how to solve it. I have spoken to 4 different techs and been on the phone for more than 3 hours ..Frustrated!! read more

Absolutely terrible. My bill was way higher than what they said it would be every month - they snuck in extra charges like crave tv. Terrible service very very very slow. Got roped into a contract with a $500 cancellation they would not help me out at all - do not go with Shaw. read more

This a commentary on their mobile service. Their sales agents are great at selling it at $25 but will fail to tell you that coverage is extremely limited and network is slow. If working at home and you are connected to wifi it's ok but as soon as you venture outside and in particular to any further a field location you don't have coverage. This nationwide service is spotty. Totally unreliable. With all the money shaw cable generates, all the profits they make you would think before promoting a cell phone service they would sort out their coverage and 5G network access . Instead they've just spent a whole lot of money broadcasting ridiculous advertisements about how cheap the service is. Well it's definitely cheap but it's also over priced for the poor service. When I contacted shaw about this the agent suggested that we pay an additional $15 to get more nationwide data. Their answer appears to be throw more money at the problem. read more

They didn't come on Monday like they said they would. They said they're coming Saturday, almost a week later. 2 weeks without internet & all they have to do is reactivate it...I'm working from home because of the virus, so Shaw just cost me my 2 weeks. read more

I'm really upset with Shaw right now. I am both a business user and a residential user. I have asked them several times for a full quote on internet, tv, home phone service, combined. I'm transferring my business line to my house It seems this is an impossible task for them to give a proper quotation for these services and get this done. I have asked to talk to a manager. He phones me and leaves a voice mail without leaving direct line number, last name or anything. So when I call back nobody knows who he is or anything about me, again for about the 5th phone call now. Who does business this way ? If I am calling a client I leave my contact info so they can call me back directly. I don't want to go through call center and spend 30 minutes of my time trying to find this guy so I can do business with them. So I called Bell and they put me on hold and then hung up on me. Great country we live in for this kind of service. read more

I do not recommend using them if possible. I have an account switched from a previous business owner to myself. They are billing both customers but wanting me to refund previous owner. Have spent multiple hours on the phone with no headway. Will be cancelling service as soon as the new service is installed. read more

Great customer service! However.... they have told us recently to accept a promotion for cable (at no charge) and we would be able to keep our internet at the same cost without the rate hike at the end of the promo. No evidence in writing, no proof, now we've been charged Cable fees, and will experience the internet fee increase. Shaw says, always ask for everything in writing. read more

Be very careful what you sign after you have lined up for 50 minutes. I switched out a regular digital box for a pvr. Did not realize, nor was it clearly explained that I was purchasing the pvr on a monthly payment plan. Turns out, after horribly inconsistent service, issues with the system speed and truly shitty customer service, that I still will have to pay out the balance for a pvr I can not use, that I was not told I purchased. Bad training at their service counter, very poor ethics and an arrogant customer service rep will certainly keep me, and I hope any of you from investing your cash into this company. Unimaginable that this type of business behaviour is not being challenged by the CRTC. read more

I was Shaw Cable's customer for 20+ years, but our bill started on 2017 to increase from $3 to $5 every month. Called and they offered their "special" with sports channels, fast internet, bla, bla, bla. We ended up losing over 20+ channels (they didn't tell us about it), and slow limited data internet; all these for a $5 off in or bill. Most of the sports channels offered we already had them before and the other bunch are off most of the time (seasonal). What they did was remove our basic cable (and 20+ channels with it) and replace it with their "super duper" skinny tv. Now if we want those 20 channels back we have to pay per channel (they knew what they were doing). We decided to remove their internet (found a very good one) and they told us the phone bill will go up !!!...so their phone service will be gone soon and their tv will be next. We need more competence here, only this way we can stop these monopolized gangsters. read more

i have had issues with Shaw Cable Today is an example of where i have had significant difficulties. I had service issues twice today and called twice. When I was finally able to speak to a supervisor/manager to register my concerns Rebeca chose to defend her staff and stated she would credit me one day of service When i asked for a return call from her superior she advised me that was no longer possible My phone number Shaw is 6042502773 Call me read more

wow just wow I signed up for the 90 dollar tv/internet/phone bundle and received a bill for 165 dollars! according to 'customer service' I never signed up for the bundle! I don't know if this is a business or a racket, got put on hold more than twenty minutes had to call twice with no solution in sight and to top that off my cable isn't working when I called back they said "I cancelled it and owe them am extra 300 dollars on top of the 165 for not returning the equipment" I swear I am not making any of this up, this happened! read more

We just cancelled Shaw and were glad to rid ourselves of a $100+ per month for poor and limited chanel choices including the CBC which is mandatory Also I am so sick and tired of 30 minute shows with 20 minutes of advertising including Shaw advertisements? We installed a 40 foot tower with a channel master digital antenna at a cost of installed we have just over 60 channels and its free! read more

We've just had the most amazing customer service from a Shaw Cable technician named Brian! Our cable was going in and out, sometimes going out for hours on end, which is critical and extremely stressful for me as I work from home at times, and have time sensitive deadlines that I must meet. On our scheduled appointment day, I received a text from "Brian", who offered to come early if it worked for me. I couldn't make an earlier time, but I appreciated the offer, and I especially appreciated the direct contact with the technician so that I didn't have to sit at home for a few hours waiting for a Shaw technician to show up during our "window" of 2 hours. Brian was very friendly and professional, and he spent several hours in our home going through every cable, box, splitter, and even replacing our modem which he said was outdated. Brian got our internet up and running, and was very nice to deal with. Brian left, but at 4:32, very shortly after he left, our internet was down again. I assumed that Brian was now off work for the day and we'd have to wait for either another service call to be set up, or at the minimum, for Brian to return the next day, however that wasn't the case; Brian texted that he was going to come right back!!! ,.... and he did! Brian again did his magic and got us up and running again. Brian explained that he was not happy with the signal coming in from the street, so he would be arranging for someone to do further investigations in their "box", as he suspected that water was getting in to the box across the street. Brian showed sincere concern and assured us that he would be following up to ensure that all of our issues were addressed.. I asked if I should call the Shaw number should we have further issues, but Brian said that I could contact him!!! No waiting on the phone, or waiting days for a service appoinment. A few days passed, and first thing in the morning I found that our internet was again out, and now I was really unsure if our "ticket" (issue) had been closed and we'd have to start all over with scheduling another service appointment, however that was amazingly not the case! I texted Brian around 8:48 am, and he was here amazingly fast.... I'd say within 20 minutes!! Brian again worked his magic, and we've had no issues since, but the main point that I want to make is the outstanding service that he provided. Brian was sincerely concerned about us not having internet, and he demonstrated that in several ways.... by saying that I could contact him if we had further issues, and twice when he came back here within minutes of my text! Where else these days would you get that kind of service! I"m amazed! Thank you, thank you, thank you Brian!!!! :) :) :) :) :) read more

I waited one hour. Reached someone but they disconnected. Waited another hour. Someone else answered but insisted on transferring me. Waited 2 more hours and gave up. 25 year customer at over $200 per month. I have no choice but to switch to Telus. Really didn't want to but Shaw doesn't seem to value the business read more

When I signed up they lied to me about my monthly rate and long distance charges. This should have been my first warning. After years of terrible service and support and extreme rate increases, I finally decided to cancel. The only way to do this is by phone. After waiting 45 minutes for a callback, I then waited 30 minutes for a representative who tried for 10 minutes to talk me out of cancelling and finally transferred me to a billing rep; another 30 minute wait. The billing rep told me if I proceeded I would loose my home phone number (I'm pretty sure this is also a lie but not something I want to risk). He said to phone back once I am with my new service and repeat what I just went through. Unbelievable! read more

I did request to cancel a channel subscription and Shaw cable did not do it, they kept charging me for 4 month until my accounting told me about that, you need to pay attention to this company bills, they don't care about you, its just business. read more

There are better options in Vancouver. The customer service guys do their best but the product lets them down. The price point is too high with the amount of competition in the market. read more

Worst cable provider ever. Had service for months that doesn't work and they don't care. I'm on hold for an hour an 20 mins and they credit me back next to nothing. I'd rather stare at a wall for hours then pay the bozos for any more crappy service. Worst company in Canada read more

Shaw's customer service has been great, but unfortunately, their Tech guys can't solve the fact that the company can't deliver on what it promises. We've been paying for download speeds of 20Mbps and getting between 3 and 9; then we upped our plan to 100Mbps to try to get higher. We're now getting 1.9Mbps. ONE POINT NINE. This is apparently due to a "service issue" in our area (Marpole neighbourhood of Vancouver), which won't be resolved for at least 3 MONTHS. Whatever the cause, this is unacceptable! Don't sign up for or upgrade to high-speed internet with Shaw until you've checked with them to see if this service issue affects you. (Apparently Telus is having similar problems. We will probably go with a Rogers 4G data stick instead, until Shaw can deliver.) We're still able to watch Netflix, etc. streaming at these low speeds, but with 4 computers running on wireless in our household, things are otherwise way too slow. (To test your download and upload speeds, run the test at www.speedtest.net. If they're way low compared to what your plan promises, call Shaw customer service and they should give you a credit.) HD Digital TV and phone services have been fine, no complaints. read more

The Shaw tech support is pitiful. We had problems with the internet, TVs and phones all on the same day. Shaw did manage to fix the internet - after trying to convince me the problem was with my computer (3 computers had no internet. Eventually Shaw fixed the problem, 40 minutes on the phone!!!!! The TV problem needed a visit which would take a week. They just don't care. read more