I had a horrible experience here a few months ago. A neighbour of mine told me her cellphone bill was far higher than it should have been every month, so I went with her to Telus at Capilano Mall to try and sort things out.
We went off to Telus (in Capilano Mall, operated by Apex) to just ask a simple question. As we walked in, I was guided to an available sales rep. Well, this employee (I can't remember his name, but let's call him "Jim") was the rudest, most sarcastic person I have ever had the pleasure of meeting. He was very pompous, and talked down to my neighbour and I. He was not at all considerate of the fact that she was older, and needed to take things slowly so as not to confuse her.
Apparently her contract wasn't well explained to her when she signed up, and she was using more minutes than necessary, which was causing extra costs. That was all he needed to explain. But instead, he used phrases like "It's your fault, you've caused this expense all yourself", and "I generally like to read contracts before I sign them, not just blindly walk into a contract". He was making a huge deal out of a simple misunderstanding. He offered to program 10 unlimited numbers into my neighbour's contract like they should have been in the first place. When my neighbour asked him to wait while she gathered the numbers, he said "You should know the numbers. After all, you've been calling them all month and racking up all these costs. You should know better". We were appalled. Eventually, he barked "Just give me the damn numbers, I don't have time for this sh*t. We told him how extremely dissatisfied we were, and left immediately.
Not only was he a rude, condescending jerk, but he treated us like dirt, swore at us, and really disturbed my neighbour. We went to a different Telus later that afternoon (operated by Open Connection), after my neighbour had calmed down, and the experience there was totally different. I'm not blaming this on Telus, but on Apex Communications. I've had other unpleasant dealings with this particular location before, and will NOT be using their services ever again. I tried to file a complaint with them directly, but nothing came of it, so I'm turning to Yelp. Spread the word, stay away from this Telus location. read more