This is a disgusting store to deal with. We spent over $5,000 on a plasma TV and a nice entertainment unit. The plasma broke down and I went into the store to get some advice on where to get it repaired. The guy who I spoke with, who I assume was the owner, was rude and gave me the name of a repair shop with the worst rating in Vancouver, birds of a feather,flock together. The owner told me the set was garbage, no parts, Panasonic wouldn't help me out, buy this new $4500.00 set, blah,blah,blah. Turns out that I had an email from a higher up in Panasonic that offered to pay a good portion of the repairs. When I told him that, he shut right up. Turns out I got the set repaired for $250.00 and works like new. Him and his mouthy sidekick have zero customer service skills. I love it when these businesses think they are the only option in a certain area and they can control the market.
Wrong! My wife and I are buying two new sets for our new place, we now know where we won't be buying them from. read more