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    The Brick

    4.5 (2 reviews)
    Open 10:00 am - 6:00 pm

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    8 years ago

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    7 years ago

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    The Home Depot

    The Home Depot

    2.1(15 reviews)
    84.3 km

    I don't often write reviews, however following my recent visit to Home Depot, I felt compelled to…read moresay something. I was helped from a young man named William over in the tool area, and honestly, he was excellent. Even though he mentioned he had only recently begun working there, you wouldn't have guessed it. He showed great respect, something I rarely encounter these days, and he took into account what I needed instead of pushing me forward quickly. I had gone inside seeking welding supplies, assuming I roughly knew what I was after. But William made the effort to pose questions and ensured I actually had the proper equipment for the job--he knew his stuff. It turns out, I was short on some things I hadn't considered, so he certainly saved me an additional trip or two. That standard of care and genuine customer service leaves a lasting impression. He didn't regard me like just another face in line. He confirmed I got all that I needed before I went. For years, I've been visiting Home Depot, and moments like these serve as a reminder what keeps me coming back. It's beyond just the supplies--you enjoy service and assistance from individuals who genuinely care. William, though a young guy, he is certainly a valuable member of the team.

    I have shopped there many times. I find the people there helpful if they know and they point me to…read moresomeone if they don't know themselves. The tellers are supper friendly and have always been able to get me someone to help load the heavy stuff. I also find that even when I have a big heavy order like concrete bags, they still have a smile and good conversations while loading my truck. I do not recall ever, where the store did not have what I wanted or a better replacement for what I needed and to be honest I do not in any way see how anyone could only give them a two star rating. These people work hard and have always had a smile for me and always tried their hardest to help in any way possible.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Trail Appliances - Nanaimo

    Trail Appliances - Nanaimo

    3.2(6 reviews)
    84.2 km
    Family-owned & operated
    Established in 1974

    My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.

    Salesperson was okay, BEST DELIVERY TEAM ever, WORST FOLLOW UP SERVICE EVER - it's non existent…read more The door of our washer doesn't align so it doesn't shut properly. Called for service. Got the run-around - they were sending me a link where I was to send in a video of the door not closing (seriously?). They got my email address wrong. Finally straightened that out, and was dealing with a different person. Sent photo and video then, a week and a half later, finally received an email from the manufacturer on Friday asking me to phone and confirm an appointment for Monday (today). They're closed all weekend so couldn't phone to confirm but I set aside the day to wait around. Phoned the number this morning and was given another song and dance about how this isn't an appointment. Sure sounds like it was, as the email from the manufacturer says, "calI to confirm the appointment date and time". Now I wait, again, for a call with a confirmed appointment. Sure glad this isn't a fridge or freezer with a door that doesn't shut. Haven't heard squat from our salesperson - how about a follow-up call after delivery to see how things are going? Trail Appliances has washed their hands of us - handed us to an applicance repair company in town and to the manufacturer of our appliance who can't seem to coordinate things before contacting us. And as I go to post this, right below the box is: "This review is looking pretty epic! Nice!" Get your act together Trail.

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    Trail Appliances - Nanaimo - KitchenAid Kitchen

    KitchenAid Kitchen

    Trail Appliances - Nanaimo
    Trail Appliances - Nanaimo

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    The Brick - electronics - Updated June 2026

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