Watch out when you sign up with Shaw mobile or shaw cable they increase your rates without telling you they get you to sign up on a contract then give you promotions then they expire and you bill goes up...I also got a cell off them and they said it's free now the want my credit card to keep on file because soon they are going to say the phone is not free anymore and start chatter card Shaw sucks read more

I tried online help for shaw due ongoing outages and poor quaility. Was connected to online chat agent that took my complaint and then told me they would connect me with a tech to help me for $5. This after taking my money and not delivering service as promised.bs read more

Ryan from Tech Support is amazing! Funny, knowledgeable, patient and kind. Keep up the GREAT work, Ryan!!!!!

My wife and I were once loyal Shaw cable users but when we switched to Telus for HIGHER SPEED and CHEAPER INTERNET, Shaw started billing us for a contract that we hadn't signed or agreed to. The amount charged to us after changing providers was for 320.00, which is a charge they still haven't explained . We've spent hours on the phone and they always put us on hold even after THEY call us! Then they quickly sent their collection agency after us and are now in a pattern of harassing us for what they think they're owed. I have a feeling they're going out of business and they're just trying a hell Mary so that they might ease bankruptcy with a couple bucks from those who scare easier than us. They once told me that they have a recording of my wife agreeing to a contract but she is absolutely sure she would never agree to anything that she didn't read or understand. Be careful if you start dealing with them because they really are interfering with our affairs now and we now have no choice but to start billing them for the lost hours on hold trying to figure out why we owe them money and why they won't produce this allegedly signed or "agreed to contract recording". I've been charging them 100 dollars an hour all along and between my wife and I, they've already racked up 6000.00 in which they owe us for our time. We've complained to the BBB about them and I've read online that others have also been treated this way and have had no other choice but to make complaints as well. It's too bad that Shaw seems so intent to be vindictive when people switch to Telus. You would think that Shaw would see how shortsighted this approach is (unless they really are on the brink of collapse in which case it would be a waste of time getting hooked up with them anyway). I'm now enjoying much higher speed internet for much cheaper from Telus. I can easily afford to pay for what they think I owe but I will never pay a company for odds and ends to a non existent contract which they refuse to produce and in which I waste my time chasing down. Next stop is "CBC go public" and my local MLA because I'm absolutely certain they've run this grift on other Canadians too. It's bad enough that their internet is so slow compared to Telus and to what they advertise (they were benchmarked at Lower than 15 mbps download on my end before we dumped them), but the fact that they would treat former loyal customers this way is shocking. Please write a review here if you have had a similar experience. We need to let people know so that they can just go with Telus right from the beginning. Thanks for reading. read more

So I've been without wi-fi for six days now. Who puts the whole service dept on holidays at the same time. So they tell me. I cant believe that it takes so long to fix something that we all pay so much money for. I shouldn't have to wait this long for service. Let's see how much longer they can make us wait. read more

I have been a customer since 2015 and never had an issue until now. When I moved into my new home, I had to change out the old equipment from the old house and get new equipment for the new house. When the tech came to our new house to set up the new equipment, we gave him majority of the old equipment -- We couldn't find the remote to the other PVR, so we held on to it and said when we find it, we would return it ourselves, which we ended up doing a couple weeks later via mail. Meanwhile, a collections agency started calling and leaving threats to send the file to the credit bureau that would mess up my credit. This happened with ZERO warning from Shaw and while Shaw already had 1 set of equipment returned and were just waiting on the second equipment. Finally, after weeks of calling Shaw, they said a mistake was made with the first set of equipment, that it wasn't marked as returned. Finally, my old account was cleared and closed and I would be sent a check as they now owed me money. Great. Not so great when the collections agency continued to call. I let the collection agency know that my account was cleared and that equipment was returned months ago - They said nothing they can do until they hear back from Shaw. The collection agency said I had 1 week before it was moving forward to the credit bureau. I called Shaw and let them know and they said nothing they can do other than note the account is cleared - It had to go through a process before going to the collection agency. Basically, I was screwed and had to just hope for the best. The collection agency did not get a reply from Shaw regarding my cleared and closed account until today - 2 months after the first set of equipment was returned and weeks after the second set was returned!? And now does Shaw make it up to their customers when causing them this kind of experience for something that was never the customers fault? They gave me 20 dollars off my last bill for the situation, which I didn't ask for, but still.... 20 dollars!? Unfortunately, before all this went down, I signed another 2 year contract for my new home but now I am thinking of just paying to get out and go with Telus just out of principle. I am not sure how Shaw thinks it is ok to send a customer's account to collections over equipment that WAS returned and after they JUST signed a 2 year contract -- Mind boggling and brutal treatment for your loyal customers. read more

I recently moved into a new home and told shaw 10 days before hand about the move. They had promised that the internet will be up by the time we moved in, they had said that they will regularly call and schedule appointments however they never did. Now after many attempts at contacting them. They have said that there technicians will be here in 15 days. As we have 2 kids and many online classes that they need to attend. This is a huge disappointment to me and shows that this company doesn't seem to care whatsoever. read more

I cancelled my shaw contract in October, they owed me a refund, they are refusing to give that refund and playing games trying to withhold my money. These guys are hiding behind their online service people, who hide behind their computer screen.they lack honest, ethics and integrity. It is funny, they show the credit on the bill yet refuse to refund my money . Talk about a bunch of crooks. Do not get into a contract with these clowns. read more

Shame on you Shaw cable we upgraded our internet 4 weeks ago and it's been a night mare since. Internet has been slow - dropping since . Weekend of March 28 no internet - called and they couldn't get a tech out till April 3 - the tech came out mentioned the box in the alley and said he would put in a ticket - got the internet some what working April 7 - no internet - called again they said April 14 before they could get someone out - another agent got someone out on the April 9 - that tech said it's the box and that the tech on the 3rd did not put in and ticket he makes a few phone calls says he will get back to us and then drives off.. April 10 call again the agent says it's escalated but no eta. All weekend no one contacts us .. April 13 - call Shaw again the gent is like no idea when it will be fixed.. I need this fixed I work in health care I need answers .. the supervisor was to call April 7 within 24-48 and that hasn't happened either read more

Very difficult to get in touch with Shaw over the phone. Was on hold for 3 hours then a recording came on saying it was after business hours and to call back the next day. Pathetic read more

During the pandemic malaise both my wife and I are remotely working and within two days both our internet and television crashed. We spent a number of hours on the phone with service and insisting that we get transferred up the line as the initial phone techs could not solve the issues . Finally Kirtan promised a call from a tech specialist within 24 to 48 hrs. Well about 12 hrs later a Shaw specialist came to our townhouse completely working from outside managed to coach me through both TV and Internet : Chris was absolutely amazing . He was so knowledgeable and without a hands on specialist I never would have been able to fix the issues. There is no way that the internet and television sophistication can be done without hands on person to person not just simply phone support : over all well done Shaw read more

I can not stress enough that this company is horrible. I phoned them to cancel my internet. They continued to charge me. When I phoned to resolve this, they blamed me, were very rude and refused to take the charges away. Months later they added an additional $200 to my account for early cancellation fee's that were suppose to be $25/month. Again, refusing to remove charges I now have an enormous bill for internet I never used.... horrible company. read more

Very disappointed. Last year around Christmas I receive a promo letter saying that I qualify for $45 dollars+tax internet 300 only for 2 years, I call and they said I have to sign a contract with them for 2 years for this deal, so far so good, now after 1 year the price went up to $72+tax, I called and they trying to explain to me that this promotion was combined with another one and that one of the promotions expired, and that it was on the contract that I sign (in fine print), bla, bla, bla. This was not my understanding when I first sign with them, I thought I have to pay $45+tax for 2 years, No one explain to me that after one year I will be forced to pay more or pay the penalties for cancellation Now if I want to cancel I have to pay $185 penalties. read more

I will never return to shaw again. Cancelling my services has not been good. First, their online chat service, worthless. It states you have maybe less than 15 min wait time, false, was more than 30 min and counting. You call and are on hold for more than 40 min and counting. You email the head office, no response. They don't care about you, only your money. Poor customer service. Go into the store, again poor customer service, I had to wait in line to talk to someone about why I was there, (maybe a walmart-like greeter, I don't know), only to be told, I didn't have to wait, I could have gone in. Secondly, they state it will take about 4-6 weeks to get your refund back. False. It took 8 weeks to get HALF my refund back, and I am now on week 6 of waiting for the other half of my refund. They will conveniently forget to close your account, thereby, drawing money from your account a month later, again making you wait 8 weeks for a refund. Better off going to Telus. read more

You need to watch out when you deal with Shaw. From personal experience I found out that my modem wasn't credited to my account when I switched providers a few years ago and this information just happened to come to me on a credit report. I am not sure if there was any intent on the part of Shaw due to me switching over to an "alternative" provider or it was just do to the incompetency of the staff or their internal tracking systems, but NEVER AGAIN WILL I EVER DEAL WITH SHAW and recommend that others exercise extreme caution before entering into a business agreement with Shaw. read more

Have Shaw and nothing is working properly, wifi drops all the time, these new pods that are suppose to make the internet better won't even connect, billing is incorrect and it takes over two hours to speak to someone about the billing in another country only to have them hang up on you because they can't understand the issue!! Very disappointing! . If there was a different provider available I would definitely be switching providers read more

UNbelievable that they can be in business - almost a monopoly. ive been on hold since noon. they called ME back then I waited for 40 minutes and since it was long distance i hung up. now im on hold for the chat - over an hour so far. read more

Long time coming for this review of Shaw's support line. Over the years, I have had new TVs, new "boxes" of various kinds, new computers, ereaders, routers etc. I have encountered many issues over the years including cable issues. I have called Shaw at various hours particularly in the middle of the night. Shaw folks always come through. There has not been one issue they haven't been able to solve, and in a timely fashion. Thank you Shaw for your support over the years. read more

Worst customer service and prices I have ever seen. They would rather lose a customer for 120 per month then knock off an extra 5$ per month and keep the customer. Everyone should cancel Shaw. People still pay for cable? It's so crazy how much they charge. You can watch shows for free on the internet and not need cable. I bet they are losing a lot of customers. Well, I hope they are. I was in customer service for 15 years and what I experienced is a lack of care for their customers. Garbage company. read more

from couple weeks ago, my internet became supper slow, download 50.4, while upload speed is 3.4. furthermore, the phone service cut off from time to time. It makes me constantly trying to mute my home security, including during the night. Called Shaw, and discovered the AMP, installed by Shaw beside the router, interferes the router. It was working properly, but started this problem after Shaw upgrades the fibre curbside connection. A technician service was scheduled this past Tuesday, 12-2:00. Waited at home by the confirmation text massage from Shaw. Until 3:00pm on Tuesday, called shaw again because no one showed up. I was told no technician took this job, so no one would come. What a "F". rescheduled for today, Thursday, I will keep you guys posted. each time calling Shaw, half an hour waiting on the phone was the shortest time. Thanks for the music, Shaw! read more

Shaw is absolutely awful. No customer support and obnoxious service reps. They could care less about quality service. It's evident that hey are a large company that doesn't care. I hope that some day they get run out of business. Useless jerks. read more

service is so shit, I am trying to cancel now and have literally been on hold for over 40 minutes with no sign of life anytime soon. I also opened online chat 1:08 wait time for someone to freakin type back to me, what a joke. Worst customer service ever. read more

I am very disappointed with Shaw Cable. We had an appointment with a technician to come to the home and change out a DVR box. Tech is over 4 hours late, did not bother to have the courtesy to call or text and he had our contact. Very frustrating to have to go back in the que over and over again read more

Shame on you SHAW CABLE , jacked some of your pay per view movies up to $19.99 !! Trying to take advantage of people that are staying home because of corona virus .... Your prices for normal cable are way to high already , especially when it's all repeat shows, now you Jack the movies up to $19.99 ? Once our contract is up , we will be saying good bye to Shaw for good !!!!!!! CROOKS !!!! Ps. I would give it zero stars if I could !! read more

I regret the second I decided I would go with Shaw's trial offer of improving our services and upgrading to Blue Sky. We immediately did not like the new set up and changed back in less that 24 hours, having been told it was risk free and we could return to how things were. This was a false statement. For starters, we ended up going with out TV for half a week because when they switched us over, they did not leave our old set up in place just in case. When we finally did get everything working, they tried to charge us $600 for our old equipment, equipment we bought from them a couple years ago so we end up with a HUGE bill. We had to have a couple of different technicians come to our house to tell us that which I already knew, that everything was hooked up as it should have been and that the problem is in the back end. This was all back in the summer. So now it is Election night for the municipalities in British Columbia and I am eager to see the results on TV. I go to turn on to watch the local news stations... and nothing. I don't have those stations any more! Up to this point, I had not need to watch channels like BC1 or CBC New World. When I turned on to watch these stations, I got a black screen telling me I am not subscribed to these. Off to customer support I go, and I wait.. and I wait, and I wait. Eventually, having tweeting about having to wait, I got approached by tech support and opened up a DM conversion via twitter. I told them my situation, and they told me there was not much they could do for me. If I want those station back I either have to give up one of my packages, or pay $7 per month for ONE of those news stations. Needless to say, I am absolutely livid at this point. I was told there was nothing that could be done because I was on such an old package deal, they could not reinstate what I had before. Want to know WHY I have such an old package deal? BECAUSE I HAVE BEEN A CUSTOMER SINCE YOU FIRST CAME TO BC! I have been a LONG TERM customer and you are treating me like this! I was offered a ONE TIME free shot of having those stations back for SIX months. Not good enough. Why should I have to pay more for a deception made by SHAW?! As I said, we have been with Shaw since they first came to British Columbia and took over from Rogers. We have upgraded to both Phone and Internet as well and tonight, I am SERIOUSLY considering going over to Telus, not that they are much better, but I am just so mad right now that this is how I am being treated. I was LIED to when I was told I could have a free trial and if I was not satisfied, it would go back to they way it was. Between being charged extra for equipment we already owned, having to go with out service for a few days because they could not figure out how to undo their own installations, how the customer service line is ALWAYS so back logged you are lucky to speak to someone with in an hour of calling, and the occasional quality drop, its a wonder more people are not complaining. Right now, the ONLY reason I have not dropped Shaw like a bad penny is because my elderly mother loves her TV and currently can find all her stations with out having to ask me to change the channel for her, which was the main reason we said NO to Blue Sky. My mother is old and likes being able to turn on the TV and knowing she can put it to channel 30 at 7pm to watch M*A*S*H. However, this patience I am showing on her behave is rapidly running out. So no, I will not be accepting any other offers from Shaw ever again. If they call offering me one, I am going to rant about this and tell them to leave me alone. With TV dying out, you would think providers would be doing more to help customers want to stay with them. read more

A year ago I've signed up for a shaw 150 internet, being promised by a representative, who's name is Humam, that I will be able to cancel it at any time, because I am a student, who brought all the required documents. 1 year passed wanted to cancel it today, got a rejection or I would have to pay additional fees to cancel it, got a disrespectful and aggressive service. As a shaw customer, did I deserve it? It happened at Oakridge mall shaw location on 16th of October. My fault that I took his word for granted and trusted him, what's the company is it that makes living out of poor students? read more

The worse customer service and technical support. I have been trying 3 days and I have been on hold for hours and only recording , I put my phone number for call back and got call back but on hold for hours. No service for 3 days!!!!! Still no answer That is a huge problem read more

I have been trying to get a hold of them for several days. I've spent 3 HOURS on hold only for a message to come on and then be hung up on. I've spent at least 2-3 hours an evening for the last 3 evenings on their live chat for help. I'm paying for their cable service which isn't working and I can't even talk to anyone about it. read more

Terrible service. No show by tech on install. No phone call. They do not believe their customers time is important. Long wait on telephone to get through... read more

I have been a Shaw customer for over a decade...I have had to call for technical support due to t.v. or internet issues....about 8 times per year. TELUS - hurry the hell up with your fibre optic to Edmonton! This is a nightmare! read more

Absolute crooks. TV has been out every night for 3 months. It is the line and no one fixes it. No compensation offered. They say to wait till it's fixed then they will compensate us....what??? I may not live that long. read more

The most horrible service I have ever experienced. I had a mid-range internet package. It has been slow that I can't even stream netflix sometimes. I called in for support and the response was "you live downtown, it's a dense area, that's just how it is". Then their packages changed and I was paying more for a lower package than the standard fees on their website. Aside from this, when trying to get assistance you'll be on hold for 1-3 hours. Then you'll likely need to be transferred to another department, and wait on hold for another hour. I was with Shaw years ago and it was the same horrible experience then too. That time when I finally decided to cancel, I had waited on hold 5 hours. They insisted that I drop the equipment off in person (couldn't have someone pick it up nor mail it). Then they still kept billing me for the service after I had cancelled. Then they billed me for lost/stolen equipment, which they later found in the back of one of the Shaw vans :S What a disaster read more

As always Shaw's progamming/guide remains abbismal. If you are a sports fan who likes to record events for future viewing don't count on seeing what you hoped for. Events being broadcast on multiple TSN channels in tandem cannot be set up in series or even one offs as I have again discovered. Shaw needs take their guide service provider to task but after years of calls to their technical assistance it is worse than ever. read more

I ordered shaw internet for business and had a confirmed appointment for 9am which Shaw no showed for. Nobody called me or told me they hadn't showed up. When I went to the site internet was not setup as it was supposed to be so I called in immediately. They weren't able to send somebody out until two days later. Even though they messed up they refused to accomodate or pay a technician overtime to come out and get the job done. Very poor service for business. read more

wow, i canceled my service ( as i moved away, out of country) and they are still charging me.

One star which is still way too high. Brutal customer service, stay away from Shaw and go to Telus. Cancelled my account after trying ask them a question about an offer they had online (spending 3 hours over two days on the phone) Shaw reps hardly spoke any english and had no clue what I was talking about. One rep hung up on me because he had no clue what I was talking about I asked him to please go online and look for himself and decided the easiest thing to do was disconnect me after spending 1.3 hours waiting. Never again!!!! read more

I dont do this always but shaw lacks integrity. They promise everything and renege in a blip. If you choose to cancel, expect a fat invoice out of nowhere. I will never go back or recommend read more

I have been a shaw customer for over 20 years and recently moved, so I didn't want my cable service interrupted, I called 3 weeks in advance to set things up so that it wouldn't be. I spoke with a nice lady from Shaw, and she asked my new address, I gave it, she said everything looks good there at the new address, and someone would go there prior as a courtsey. Everything was fine according to her and my services wouldn't be interrupted at all. When I moved in only 1 out of the 5 outlets worked, which I didn't understand as she said everything was good, the technician who did the courtesy call was there to confirm this. Still only 1 worked. I called again, and keep in mind its a fairly painful experience when you call shaw as the wait to are not great . Anyway a technician was scheduled for a little over a week from. The the latest call, he arrived when they said he would, but couldn't come in, i get that, but how can you fix the problems if your not allowed to come in? This technician called several times to try and set things up again ,unfortunately at my work I cannot have my phone with me, and I always missed his calls, I'd call back and he would miss my calls,and he didn't respond to my texts. I was getting frustrated at this point, I decided that I would just cancel services on two of the three boxes that I had, so I kept 1 box and internet on the 1 outlet that worked. My shaw bill was just under 200 dollars with 3 boxes and the internet. Now with 1 box and the internet, its going to be basically the same bill, 192 dollars i believe. I decided to stay with them because unfortunately my shaw email address is tied up into everything in my life. I cannot believe that shaw is trying to suck everything they can out of a 22 year customer , my bill is nearly 200 dollars a month for 1 cable box and the internet. They can give me a deal if I go gor another 2 year contract, do you really think they deserve it after this, because i don't. They treat their long term customers like shit as far as I can tell. i will however make sure that my kids, friends will be aware of shaws practices, stay as far away from shaw as you possibly can, thanks for your time. Dwayne G Hatcher read more

I've spent over 7 hours on the phone with customer service yesterday and today, and still have no access to my shaw email account. For two days I've been unable to access my account, because my account isn't activated, for some unknown reason, and no one knows how to activate it. read more

I recently renewed my contract with Shaw and uncovered that what I was offered wasn't what I was receiving. Internet is not faster, it is the same as previous. I lost some services ie long distance. And my bill is higher. I called customer service to discuss/review and was completely dismissed. There was no concern for customer satisfaction. I was open to discuss options rationally. I was met with complete resistance to change a thing. Apparently I am at fault as I agreed to the terms (not true) I was repeatedly told that I am in a contract - which I am completely aware of. I still want/need the services, simply wanted what was originally agreed upon. Zero flexibility. WOW! read more