Expect long hold times and buy the equipment outright, unless you want to be put through the ringer. These guys are the same as all the others in terms of customer support. I have three property's and in order to cancel TV service at the most recent one which after two months has no tv installed still the made me hold for 2h and put me through three transfers and still told me they may call me later and to cancel I need to retune a box they sent me for another property that was supposed to be no charge in the first place. So tiring. read more

Garbage service! Agents are poorly trained and inadequate for the job! They can no longer provide me service and force a cancelation fee on me! And the best resolve the could come up with is credit! Why would I want credit?! I'm canceling!!!! read more

Full disclosure - I use to work for Shaw Cable years ago as one of the customer service reps. So, I can see both sides of the story when it comes to customer service complaints. If you have been on hold for however long, as much as you might want to vent, it's takes up valuable time as the customer service reps are talking and typing their asses off to be as friendly and efficient as is professionally possible. If you get one of those uber relaxed friendly reps, as much as you love the experience, that's one of the reasons you were on hold as long as you were! :-) As a tip, month ends and August and September are insanely busy! If you know you are moving, do not wait till the 28th of the month to call Shaw to schedule your move. And due to the fact that some staff like to take holidays during the summer when their kids are off school, the back to school August to early September time can be extra scrunch time due to higher demand and slightly smaller then usual supply of install techs! I have always received great service from the CSR's either in person at the Cordova office, or over the phone. I have had great experiences 90% of the time with their service techs. I was on the fence about giving this a 3 star rating instead of the 4 stars due to my repeated challenges following some of their installs, when my other NON SHAW equipment did not work the same. When I have called for assistance with this I often get the "we don't service that product". And the TSR - tech service's reps tone - dripped condescension!! I have had to threaten to cancel the service and have them come and uninstall what was just installed to get the help needed to fix it. On one occasion we could not get the DVD to work and last time the sound level when I played my DVDs was unbearably very low. Turns out the connecting input and out put wires had been put in the wrong way and once I switched them around it was OK. Yeah I understand it's not Shaw equipment, but if it worked before the install......!!!! Anyway, I am happy to say my last three experiences with customer service, install tech and tech service was outstanding! My big take away from many years as a Shaw customer is to make sure everything is working BEFORE the install tech leaves and don't be shy about getting that person's ID# to request them for possible future installs. Also, schedule moves ASAP and if I don't call before the 20th of the month to move, unless the service is already active at my new address I may be without service for a few days. With this in mind, I am happy to still be a Shaw customer of some 15 years. read more

Canceled my Shaw Internet after three attempts to speak to a live Customer Service person. On hold for almost 2 hours and went over my free allotted minutes on my phone contract which cost me a bundle. I'm still waiting for Shaw to send the refund of my overpayment a month later and just received a notice of the credit (no cheque) that says there was a $25.00 "transaction fee" whatever the heck that is!! Are they actually charging me a fee to cancel my service?? Beyond disgust with this company. Went to Can Com for less cost, faster uploads/downloads and easier to understand billing...plus real customer service right away! read more

After about 20 years with Bell Expressvu I finally made the change to Shaw Blue Sky. Mostly I like the system but missing a few of the nice features I enjoyed with Bell. Shaw has no 30 second advance and only 1 Favorites Guide. Also when you have Favorites Guide enabled you still have to scroll through all channels when you use the Channel button. By the way does anyone really watch any Non HD channels these days? read more

We have had problems with our tv pixelating for a couple of weeks. A technician came in and changed some connections. He thought maybe it was the Gateway box too so he said to call Shaw if it kept happening and they will send a new gateway box. After a long time on the phone they finally agreed to send a new box. The new one would not work so I spent an hour and a half on the phone with no success. They said they would send a technician the next day. When I tried to use the tv with the old box it wouldn't accept it so I called AGAIN. They claimed that they couldn't get into my account to allow the old box because the customer service rep I had talked to earlier hadn't signed out. Absolutely ridiculous. So once again no tv. The worst customer service ever. read more

Shaw cable TV is not good. The price keeps going up every few months. There has been 3 price increases in the past year. The customer service when you call them could be improved, they make you wait on hold forever. This location is great. If you visit this location in person then you don't have to wait too long. Their internet is great and fast if you live in the city. read more

Had a new updated box installed for cable and a new router. Nothing but issues since. TV signal is lost constantly. Had a service tech out twice and still having same issues. I just renewed my contract so now I have to figure out if I can get out of it because I shouldn't have to pay for anything that is sub par. I can only say they must have a lot of issues because when I phone it's always " we are experiencing a high volume of calls" If I could give zero stars I would. Never ever signing on with these guys again. Pitiful!! read more

Very poor overall service. The customer service reps don't focus on putting the customer first. We have been very loyal customers and it's been disappointing as the service has been not good. Internet doesn't always work; we've had to change our modem multiple times and every time, the internet doesn't consistently work. We've spent countless hours on the phone with their reps and most of the time, we are the one doing all the work as they tell us to 'try this' and 'try that.' Why are we paying for a service that doesn't really work? Same with the tv box. It doesn't always work and even though we've had multiple boxes changed, it's still spotty just like the internet. It doesn't seem like they are listening to their customers at all. read more

For a company the size of Shaw, one would think their customer support should be stellar.......NOT!!! The one thing that Shaw is really good at is billing and jacking up service prices. Paying almost $100/month for basic cable and basic home phone, I just got notice of a 7% price increase!!!! At a time of economic downs, job losses and wage roll backs in this province, Shaw is sockin' it to ya'. No explanation or reasoning behind - just pay. i am now working very hard at getting these crooks outta my life. Shaws sucks. They really do!!!!! read more

disgusting customer service. cancelled account, returned receivers and received letters threatening a collection agency even though they confirmed they had received the receivers. read more

If I could give zero stars I would. I have to say, I have been a loyal customer of SHAW for over 5 years this round but also before that. My issue is not so much with what they provide but the horrible customer service, response times and creeping price increases. I waited four hours on hold today to finally speak to a rep who turned out to be extremely arrogant and obnoxious. He spoke over me while I was trying to explain the problem and offered no respect to his client who had waited on hold for 4 hours to speak to him. Telus has made me an amazing offer and I have decided to switch. I have started a list of current SHAW clients who are not happy with the service, send me a message if you would like to be added. There is power in numbers, don't put up with the bull, we work hard for our money and deserve better service and respect. read more

I recommend every one to get written confirmation for SHAW SERVICES. They easily lie to you by promising a package and then charge you more. It happens two times for me and every time they charged me more. When I argued with them to resolve this issue ,easily they thread you with collection agency.I do not recommend to believe what they promise you. read more

Shaw you stink. Everday I have breakdowns with service have to wait for it to be stored no point to phone, because all I get is some brainless rep to tell me to reset modem even when I do this and call back to say it did not reset, they have bs story that it must be my computer why was I fool enough to switch providers to save a couple of bucks at times internet is very slow, usually several times a day times for service for 20 minutes shaw give up and get a new job, you stink I hate to give you even one star. read more

Got to call them daily to keep internet working in 5 years not even one day has gone by where i got the bandwidth i pay for ... total scam like all the canada internet providers ...Canada has horrible internet in general god only knows why but when i leave the country things work a lot better ... read more

Not like they used to be, sub contract out tech's not their own.... phone support is useless cant understand what anyone is saying... and audio quality is bad, takes forever to get jobs or servicing done.... techs and maintenance is rude and doesnt finish the job they need to finish. they throttle your internet speeds... it goes on and on they used to be so good sad.... quality has gone down so much. they also dont show up on time ever.... read more

I would give less than 1 but you can't. I'd like to give them -100. Worst service ever. My 20th time calling them. I've been on hold for 2 hrs and 23 mins and that's after being "called back"!! So I called them at 5:59 pm and it is now 9:38 pm!! They don't give a dam about their customers!! They don't provide customer service! There is NO service. & they make so many mistakes when you do once in a million calls get a live agent after sitting on hold for over 3 hours!! The service in Canada is deplorable!! Why does the government allow two companies to rule the air waves and communications in Canada?? Must be big big payoffs!! read more

I have been and still with shaw since I got here in Canada. They are just taking advantage of loyal customer coz they knew that we don't have any option than two internet company. I called customer care three times and all the times I am just waiting waiting and waiting just listening to computer lady telling us about blue curve device sucks and fucks my friends told me it's very bad and poor service ever. We are not using shaw once our deal is done even without internet and tv and phone connection will choose other. Very disappointed hope I can screen shot the wait time it's insane two hours and still waiting. read more

terrible customer support. Their customer support people seem to be badly trained and do not communicate clearly. Seem to be happy to tell you anything just to get you off the line. read more

Zero stars! Absolutely the worst! They are only interested in taking your money. My elderly parent has not been with Shaw for the last 8 months and they still charge him almost $200.00 per month. During a pandemic or not, this is just wrong. Will not refund the hundreds of dollars they scammed. Shame on you Shaw. read more

We used Shaw Cable in Tsawwassen and again (because we had no choice) in Blind Bay, BC. Shaw "customer service" is absolutely non-existent. Given a choice I would use ANY provider other than Shaw. read more

After being a cable and internet customer of Shaw for many years, we moved 10 minutes outside of Winnipeg where Shaw cannot provide us their services because they do not service this area. I remained using my email account with them for a year and a half. Today they decided to cancel my email account without any notice. When I called to discuss the situation I was told by Brad, the supervisor, that "I would have had to ASSUME that my email would be canceled eventually". I am appalled at the service and sarcasm from this individual and the company. To randomly cancel someone's email after a year and a half without notice? Unreal. read more

Terrible company to deal with period ! Any other company is far further advanced in helping there clients. If I could give a 0 rating I would ! I will constantly tell friends and family to choose otherwise. read more

I had a really good customer service experience today when I was cancelling shaw. telus had already set up shop in my living room, so i called shaw. i didn't read the fine print that said there was a 30 day cancellation policy, but the guy in the department was awesome and got my last month bill from 70$ to 20$ so i didn't have to pay for both services full price. I know he didn't have to go that extra step, as i was cancelling and had already signed up with telus, but it did make an impact on my perspective of shaw cable. If they put out another great promo package and start offering hd pvr rentals, then i'll come back read more

I switched from Telus after 5 years and the need for adding phone mobilty plan.. I found Shaw to be a good deal in 2021 for a total package. Their package with mobility plus tv plus internet almost made the basic mobility costs free. Going to their store and talking to someone gave me even a greater discount. I must admit their do it all yourself promoted online would not have worked as the installer needed to do fixes. Also our TV is an older model and the installer needed to fiddle there as well. For this I will shave them a star+. They should not throw it by default at the customer to do it themselves (and then send the installer). Its been a few months now and all hunky dory. Maybe the difference is with getting a good contact at the store to facilitate it all. read more

Worst company ever. Customer support completely bad. Not going back to these guys ever. Get a Android box. It's cheaper and more reliable than shaw. Terrible. Not recommended at all read more

Absolutely the worst customer experience possible. Been a customer 10 years now they are treating me like an enemy because I no longer need cable tv. Been an hour and they still refuse to let me cancel. Decided I'm cancelling all services now instead of just cable. This is a horrible way to treat customers, businesses like this don't deserve to exist in 2018. read more

Cancelled my Shaw today after 12 hours of interaction with them. Started off with having to pick up a new box at the Shaw office *11am. At *1pm tried to activate my new box and had to call because I had a problem (no signal) with my 2nd box in my home. From 1pm - 4pm I called 3 times and had to request a callback as waits were 40+ mins. Problem was each callback started with a hold as soon as I answered and after 30-45 mins of hold each time I hung up! At *7pm I tried again with a callback needed again but this time after 5 mins from their callback an agent answered. I then spent 90 minutes trying to get new box activated and signal on my second box fixed which they had mistakenly taken off my account for some reason. At *10:30pm I said goodbye to the agent with problems solved. I have had to call and callback a number of times due to their maintenance of the system messing my cable boxes up in the past 6 months. Oh I was offered $5 off a month for 12 months for my troubles. During my 12 hour day with Shaw I had plenty of time to shop for other options...goodbye Shaw! In parting they warned me I have a $90 penalty outstanding for an early departure from the 2 year contract. Now there's customer service for you. Stay away from Shaw and especially their contract crap. Lots of companies without contracts out there. read more

Tried several times to get a straight answer from customer service as to why I cannot download the McAfee anti-virus on my new computer.... after going through several agents ..no luck. The Shaw website, once logged in, say the service is unavailable.... for a week now! This is leaving me without a solid security option on my new machine. One of the agents told me to contact McAfee directly..... what planet is he from I wonder? read more

Wish I could give 0 stars. Tragic service. They don't keep their promises, absolutely no communication between staff. Internet disconnected many times . TV was missing channels and it was always on and off. Technicians took DAYS to respond to my problems. My service was disconnected multiple times in two months.They then promised to pay back the service charges I payed, but guess what...that never happened. In 2014 I cancelled my service, returned the equipment, cleared my bill, and switched to Telus. So far I haven't had a single issue with Telus. Recently, I found out that Shaw put a bill in my credit history that was already taken care of. Save yourself the headache and stay away from Shaw. read more

Horrible incompetence! I cancelled my service with them and they screw up the final bill. They've been taking automatic payments from my credit card for years, but after I cancelled the account, they failed to take the last payment and instead sent a threatening letter about sending me to collections. So, I went to pay in person at the Kiosk at Metrotown. They've got 2 guys working, despite having a decent number of people waiting. Not a big deal, I'll wait a bit. The guy spent ten finishing explaining cable channels to someone before telling them to look at it online. He found my account without any problems, but he didn't have access to any other information on my account. It would be nice, but fine, they can't get it for security reasons. I attempt to pay with my visa. Sorry, I can't take visa on this terminal. You'd have to wait for the other guy, on the other side. Who is still trying to talk to the same customers as he was talking to when I walked up. So he says he can take debit. I take a minute to confirm I've got enough in my checking account to cover it, and then let him take the payment. This process should take 2 minutes, right? This results in him fishing under the desk for a bit, then talking to his coworker in a language that I think was chinese, or possible korean, then calling someone, talking to them in a language other than english, then pulling out another phone and talking to someone else. Eventually, he managed to run my debit card. And then it proceeded to say "Please wait". For about five minutes. And then it said transaction failed. So he tried to run it again. And again, five minutes later, it fails again. I'm now getting to be late for work, so I leave. I call shaw support on the phone. They transfer me to the business department. They tell me that the debit transaction went through and the balance is now zero. I'm surprised by this, because at no point did I enter my PIN. I didn't know that that was possible. Anyways, I asked them to send me a receipt of the transaction by email. Later, on my break, I check my bank balance. The transaction hasn't gone through. So I call shaw back. They have no answers for me, but they promise to investigate. They also can't explain why they failed to charge the credit card on file in the first place. I'm glad I left Shaw for Lightspeed. I'm saving more than $20 a month and I don't have to deal with Shaw's incompetence any longer. read more

Shaw cable disconnected our cable because the box we had was too old, without any warning. When I called in, after speaking to 2 reps for 20 min with no resolution, the 3rd rep hung on me..talk about terrible customer service...wow these guys seem like they want you to switch to Telus!! read more

Online chat tech support cut me off while rebooting my tv DVR and the DVR froze and 1hr. 20mins later on hold and I'm still waiting for them to answer the phone, now I have no tv at all!!!! read more

Shaw technical support is horrible. It has been 3 days phoning and been for 2 or 3 hours on hold but no one answered. I left my phone number I got call back from shaw but again on hold for 2 or 3 hours and eventually I got tired and hung up. No tv for 2 days and no technical support read more

Today is November. 30. 2017. I pay atleast $80.00 for Shaw Cable (not including their internet/phone service which is also horrible, but not going to get into that). The channels that I pay for are frequently doing something called 'pixalization'? It looks like static waves throughout the program before it blacks out for hours at a time, only to come back to the static, followed by normal television some days, back to that pixilation after. This is horrible for my Grandmother who can barely use electronics and constantly having to reset the box to watch T.V that I pay a lot for makes zero sense. I called Shaw about this on November. 30. 2017 because it literally said on the television to call Shaw and speak to customer support. Sure no problem. Right now I'm 1:08:00 Hours, so an hour and 10 minutes on hold. Still waiting from that initial computerized 1800 thing every company has.. 'click 1/2/1/1/1' whatever, and have yet to speak to an actual person. I did what any other person does, I went online to check if I could speak to a representative online. Shaw has a convenient 'Chat' button which is a 20 minute wait to talk to a representative. So I wait, and wait, and am currently still waiting along with that phone call to speak to a Shaw rep. The chat goes from 5:00 minute wait, back to 10:00 minute wait, back to 5:00, than to 12:00 minute wait. Obviously it's not gonna work and this phone call is a huge waste of time. Take my advice, SAVE YOUR MONEY. STAY AWAY FROM SHAW. Horrible customer service, unless you don't mind spending your night on hold waiting to talk to a representative to ask why your already horrible television connection has somehow gotten worse. EDIT: I didn't even get through to talk to a Shaw rep. after waiting almost an hour and a half I left it and the T.V/Shaw was working fine. Great? Nope. It lasted 3 hours before my connection went back to being laggy, slow, and pixalization? until you can barely watch basic channels such as Sports, News, or any of the premium channels you pay for. Hopefully this helps anyone thinking of installing Shaw and their services. read more

I'm on hold for 30 minutes for the 100th time at Shaw. Have no idea why I stay with this company. 8:30 pm and a 30 min. wait. Shaw chat messenger has authority to do less than nothing. Customer service at Shaw is horrible. Never changes. No staff and big charges = ripping you off! read more

Worst worst worst. After over 20 years with this company the only reason we have to cancel is because we're moving to the maritimes where they don't service. Our punishment is a $380 cancellation fee and immediate cut off of our email address. Beware of SHAW!!!!! read more

We were forced to sign a two-year contract with Shaw for home Internet, which is a rip-off! We have had to work from home ever since the Pandemic but we constantly get disconnected! One device needs an Ethernet cable to connect and the other one - which is brand new - gets disconnected every two minutes. This has put our jobs at risk! Their customer service is awful: long waiting time on the phone and no response. We are so very much pissed off!!!! read more

Just wanted to say that when you "press" 3 for customer service, the first thing it does is give you the balance of your. Surely "customer service" is more than your account balance. read more

Terrible customer service, no notes left on file. Ignoring requests. They were supposed to provide be with new router a week ago called three times since and haven't gotten no where it's effected my job, garage service garbage internet. Will be switching very soon. read more