If you are using lots of electronics at home like me take the time to speak to these guys, Gurj and…read morethe team educated me and saved my expensive gear getting damaged or worse starting a fire at home! I love the quality of the Kreiger Transformer and power bar, got my phone from them too! Super friendly Brit works there if you are up for a good ol chin wag! Cheers guys.

These guys are awesome....They know their stuff.... 7 years they fixed everything..... im happy…read more Wade.... 604 7196596

I had issues with an old phone and had the best customer service. Mahsa was patient and throughout…read more I appreciated how she listened and was knowledgeable. This will keep me coming back to this store.

Koodo forced me to go to this store to pay my bill. Tom Harris the manager took my visa payment…read moreand applied it to something called Koodo Air not my account and now my phone is cut off for non-payment and they will not resolve this issue telling me I took the payment back, so I got a stamped receipt from the bank and took it in and they would not accept it saying that I had to file a dispute with koodo and gave me an email, I have emailed them twice with no reply so I had to endure the long Canada day weekend with no access to my bank account. No staff member contacted Tom Harris to try to resolve this, and I received no call from Tom Harris to help with this. I am not impressed, if there was a no star box I would be using it.

Sharan at the Crowfoot Centre was amazing. She was very knowledgable at the products and options,…read morewas very clear with explaining things. She was very patient through glitches and made sure I didn't leave until I understood everything and had all the cords, cases and covers I needed. She provided fantastic customer service.

I just walked into easycell to buy the new LG G3, I wanted to see the available colours so I can…read moredecide on whether I like the gold colour. The clerk just told me they cannot show me because boxes are sealed, and walked away. I have never posted a review for any establishment before, "great attitude " from sales clerk, which explains the empty store in a busy mall.

Glad I had a good experience here considering the other reviews, given the other reviews are old…read more I got a dual sim S8. Had to make a 3 trips cause it wasn't in stock and when I picked it up. Then they forgot to include the North American plug adapter. Which is the only reason I didn't leave 5 stars. But the best part of the purchase was the great service I got after. The girl at the store helped me set it up and throughout the next few days there were some glitches that had to do with the APN settings. She was super prompt in replies and friendly throughout. Such a relief to know there's support not just during but after the purchase.

Jas,the rep, at the freedom mobile was very patient in helping me on the busiest weekend when major…read morecompetition was taking place between Rogers, Fido etc. She was super helpful and helped me save a truckload! Excellent job!

This is a review about Freedom in general, not any particular store…read more Do yourself a favour and stay as far away from this provider as possible. I was enticed by their significantly lower phone and data plans. I went in and asked them why they were so much lower, and they assured me that their coverage was as good as any others. But it has been abysmal. I can't get coverage in large portions of Vancouver (pretty much anywhere South of West 16th ave and North West 29th Ave (ie. part of Kits, Kerrisdale etc). Probably more - still discovering where it's bad. Yesterday I had no service in MEC or Ikea even though the friend I was with had full service. I have talked to customer service and that was a huge pain - cost me $10 in a new sim card, several hours in time, and several trips in and out of the area where I cannot get service - all to no avail. Sadly the savings are not worth it unless you can live with less coverage and less reliable service.

This has got to be the most nicest, largest Mobilicity store, quite long actually, with one side…read morejust full of accessories, which is a bit of an aberration compared to Wireless Wave where they actually carry 4-6 different carriers. When you walk in, you just notice how spotless it is--all white. Nevertheless, it's as usual understaffed, with only 1 girl working during lunch. Nice to see they actually carry the newest Note 2, for a cool $600 to buy without contract, but mind you, you're tied to their network as it works on a different bandwidth. But i'm sure it's doable somehow ;) And like their plans; if you pay in advance, depending on which plan you go for, you also get some months for free if you pay in advance.

Great service from the cute girl. She is friendly and knows her stuff. She showed me how to use the…read morenote 2 inside and out. She also provided me with a clear decision on the smart case to be complete for my needs. I obtained her number from a prior visit and she was able to answer all my questions and have everything ready for me when I arrived at the store. I have never received such amazing service before. I definitely would recommend this location to family and friends.

I used Vancell for a phone repair and received great, professional service…read more https://youtu.be/F08Gt4IeVfE?si=FhvActVCHsMBICgv

Fantastic service and reasonable price…read more I brought in my brother's iPhone while he was in hospital, and it was thoroughly screwed up. The down volume button was not working, which is also required with the power button to turn off. The lightning port was not working, so you could not charge or sync by cable. The ringer toggle switch was frozen in the off position so you could not hear if someone called or texted you. Basically it had experienced severe liquid damage from exceptionally sweet sugary liquid, and all that sugar had turned rock solid. The gentleman at VanCell diagnosed the issue on the spot. He suggested that the best fix was to replace the housing and charging port, which would be about 3 hours labour plus parts. By housing I mean the entire external part of the phone aside from the front glass, containing all the volume, power and ringer buttons. He literally had to open the phone, remove ALL the internal parts, re-install them in a new housing and then re-seal the entire device. That sounded pricey but the phone is relatively new and quite expensive. I was pleasantly surprised when he quoted me a net price of $190 pre-tax. It was closing time but he said he could do it the next day and have it done by afternoon. I picked it up at 4pm the following day and it literally looked and worked like a brand new phone. He had also thrown in a new screen protector to replace the cracked one I brought it in with. I had forgotten to bring the charging cord and block with me to bring to my brother, so I added them as well. The final bill for the parts and labour, screen protector, cord, charging block and tax was $240. That seemed extremely reasonable to me, as I'm an industrial electrician and would be billed out at WAY more than that for 3 hours labour plus materials. I live in New Westminster myself, but if I ever need work on my own phone I can't imagine ever going anywhere else. Everyone needs to know a few good, key trades people in life...a good plumber, electrician and mechanic, and in today's world of $1 to 2k flagship phones, a good smart phone technician. VanCell is that guy.

CAUTION: Irresponsible repair shop with highly aggressive employee. Paid money to get screen…read morerepaired, received faulty screen + damaged battery instead. I don't write negative reviews often, but this has been one of the worst consumer experiences I've had ever. Event: I brought a 6 month old phone with a cracked screen for them to repair; they promised multiple times that it was an original screen. In my rush to get it fixed, I did not verify. What I received afterwards was a screen with strong yellow tinge and streaks, with major heating issues and a battery that no longer worked - it discharges very fast and cannot last more than half an hour. The fingerprint unlock function also disappeared - not disabled, but disappeared. I went back to them, of course. I even went to BestBuy to compare it with the new phones on display to make sure I wasn't crazy. While I was liaising with Angel this whole time, who is always friendly, I was received by a man who they called the technician. He was rude, aggressive, and utterly dismissive; when I told him about the issue, he interrupted and told me that I had to get it verified that there was an issue. Then he asked me to take it up with the manufacturer, and say that they will refund only if the manufacturer refunds them (???). He refused to contact them for me, and told me that I can go to court if I wanted to. He completed denied responsibility. I was infinitely perplexed by this interaction, especially by the way the employee was trying to intimidate me. The story progresses over the next few days when the manufacturer denied that anything was wrong and a Google-authorized repair shop confirmed my findings. They offered to refund $60 of the $330 I paid for a service that was not rendered and a broken phone. When asked further about the authenticity of the screen, Angel denied that she ever said the screen was an original, even though I had screen shots of her words (she said it multiple times). Angel asked me to not contact her anymore and said they are only willing to settle this in court. It was an ugly incident. I have since paid another $500+ to have the screen replaced by an official repair shop AND the damaged battery, so I can actually just have a functioning phone. I have not received a refund to date. It was truly my mistake to have trusted them. They didn't even charge that much cheaper than the Google-authorized store - BEWARE!

Great service and fair prices. The selection was pretty good also and I didn't have to wait long…read morefor her to fix my phone