Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

you get nowhere with their bot corrected a bill 2 days ago now same thing on the last day of my…read morecontract

Terrible company, poorly run, disorganized, and overall just idiotic…read more... Here's the thing... a few months ago I, stupidly, thought of opening an account. I called them but the technician they sent was really late, never called, and then was unable to activate an internet connection. Upset, I told him I would use another company. So I receive no services at all from them but they keep asking me to pay my bills otherwise, lol, they will cancel the services I have never received. Stay away from this company full of total morons.

Reliable high speed Internet Services at about 30%~40% off compare to Shaw Cable's regular monthly…read morefee.

From the owner: Affordable Home Internet Service for Everyone! Alldaytalk…read moreCable Internet service (Affordable + Quality) Our cable network is directly connected to Netflix and Google which allows our customers get super fast video streaming and internet browsing speed. All of our Internet Service Plans include unlimited data, you don't need to worry about data overage.

Since being taken over by Roger they have gone into the Toilet. Never in my life have I had a…read morephone call (land line) drop in the middle of a call. The Internet service is crap and I am paying and arm and a leg for it it. It is the worst Ever, if I could leave I would, they blame me for the issue saying i am not close enough to my phone cable box but I can be sitting on top of it and it would still drop a call. Their service is ridiculous only in it for the money not for the customer satisfaction.

They make you ask your question over and over to avoid answering it…read more They will never reward loyal clients. Bell is the only company worth dealing with for Internet and television services. Avoid shaw Rogers to save yourself frustration

I spoke to Hailey employee number 14049320 she was…read moreexcellent, thorough, knowledgeable and patient. I was very happy she got me all set up with my Shaw TV and internet. One of the best customer service experiences I have ever had. Keep up the spectacular work Hailey the world needs more caring employees like you. :) Tracey Sych

Shaw (and now Rogers) is a textbook example of a company that has completely given up on service…read morebecause they know you have no other choice. They have sent three different installers to my daughter's apartment. Every single time, the "technician" shows up, realizes the job might actually require more than ten minutes of effort (claiming it'll take "two hours"), and simply walks away. It is clear that Shaw is sending rank amateurs who are fundamentally incapable of performing a basic installation. It's pathetic. They have the location data; they know the building. To send three separate people who can't do the job is either gross negligence or intentional time-wasting. The only reason anyone uses them is their stranglehold on the "last mile" infrastructure. They own the cables in the building, so you're forced into a contract with a company that has always been a pain to deal with and has only become more bloated and useless since the Rogers merger. Avoid them if you have any other option. If you don't, prepare to have your time wasted repeatedly.

I was attracted to this provider due to their competitive rates. Setting up the account was a bit…read moreawkward due to a number of communications problems with staff and a couple of mix-ups. Once the the connection was established however, I found that the service was excellent. Customer support was very good. I'm very pleased with this internet provider and would recommend it to others.

This place sucks! They send you no bills and then you get disconnected. How hard is it to email the…read moreperson a bill? Also the customer sign in on their website is the pits. Recently I gave them my new credit card number and they disconnected my internet again. Just tons of bogus hassle.

If I could give 0 starts I would . I signed up for a 2 year contract and 4 months after they…read moreincreased my bill. When I was able to reach out to them (waited on hold on the phone and on the chat for over 6 hours ) Angelica from the chat customer service told me that the price they guaranteed does not include the rental fee and they can't change the price back to the original price they promise I will have for 2 years . I will change to Telus even if I have to pay a penalty . BE AWARE of those crooks , they using misleading tactics to get you to sign up

I joined Shaw a few years ago when they first launched their ValuePlan internet promotion, and have…read moreenjoyed their service ever since. Every two years, I renew our ValuePlan to keep the discount. I don't mind being locked into a contract as I'm not one of those nutjobs who switches providers every 3 months because another company is giving away a 200 inch TV to new customers. A couple months ago Shaw launched their mobile network, which offers $0 talk and text plans to customers with an internet subscription. That was incredible to me as no other vendor provides this. I don't use my phone much but I do need to carry one for work, so it's nice to have this financial burden alleviated. The staff at this location are really nice and helped me set up the service with my own device. In fact, you can have up to 10 lines for $0 with each internet plan! So if I ever make a friend or fall in love, I can hook them up with a talk/text plan at no cost also.

Everything needs to be improved. Wouldn't use Direct TV again if it was the ONLY service! It didn't…read morework more than half the time, customer service people were rude or couldn't speak English. I disconnected my service and sent equipment back, was told I hadn't sent it back and was charged an extra $130!

Worst service does not seem concerned with keeping customers. Ridiculous fees to moveread more

I recently visited Vancouver with family and wanted to avoid the hassle and potential high costs…read morewith international plan with ATT so I decided to look into renting portable WIFI hotspots. Since I am a techie myself I researched many different companies offering this service. I ended up with WIFICube because it was the easiest to deal with in terms of being able to pick up and drop off directly at the Vancouver airport with a kiosk versus dealing with paying for shipping and waiting for the device to arrive at our residence prior to the trip and then mailing it back after the trip. The whole process was pretty painless, except for this. I purchased the Canada PLUS plan for unlimited data for 6 days. When I got the hotspot device from the airport, I noticed that it shows 10GB limit and was on ROGERS network. I figured maybe the limit is a soft limit, and once we have reached the 10GB it might throttle our speed down to a slower speed or something. I read the disclosure about data limits and no where did it indicate a CAP or limit for data usage, but 4 days into my trip we had hit 10GB/10GB and that's where the problem hit. The connection stopped working altogether. The hotspot itself still on and working, our devices still connect to it via WIFI, but the Internet connection from the hotspot to ROGERS stopped completely. I finally drove by a Starbucks so that I can email the WIFICube support about the problem. Never got a reply while we were still in Vancouver. That was a week ago, still not a peep from the company about my question to them why it was NOT UNLIMITED as advertised. Hence this bad review ... if you don't expect to hit the 10GB limit with the Unlimited Plan, it will be fine for you, but otherwise, prepare for the worst. Very disappointed about their false advertising.

Purchased a Canada Plus plan and stopped working this morning…read more Emailed them 1 hour ago and still no reply. Can't really call them because I have no phone service here in Vancouver. I'll change the rating if they reply back and solve the problem. ------- Update: DAVID was able to come all the way to DT and help to reset the device! I really appreciate the help. I would suggest you guys to have some kind of instant message platform for customer service. Customers would get a much faster support. Thanks to David again!