CAUTION: Irresponsible repair shop with highly aggressive employee. Paid money to get screen repaired, received faulty screen + damaged battery instead.
I don't write negative reviews often, but this has been one of the worst consumer experiences I've had ever.
Event: I brought a 6 month old phone with a cracked screen for them to repair; they promised multiple times that it was an original screen. In my rush to get it fixed, I did not verify.
What I received afterwards was a screen with strong yellow tinge and streaks, with major heating issues and a battery that no longer worked - it discharges very fast and cannot last more than half an hour. The fingerprint unlock function also disappeared - not disabled, but disappeared.
I went back to them, of course. I even went to BestBuy to compare it with the new phones on display to make sure I wasn't crazy. While I was liaising with Angel this whole time, who is always friendly, I was received by a man who they called the technician. He was rude, aggressive, and utterly dismissive; when I told him about the issue, he interrupted and told me that I had to get it verified that there was an issue. Then he asked me to take it up with the manufacturer, and say that they will refund only if the manufacturer refunds them (???). He refused to contact them for me, and told me that I can go to court if I wanted to. He completed denied responsibility. I was infinitely perplexed by this interaction, especially by the way the employee was trying to intimidate me.
The story progresses over the next few days when the manufacturer denied that anything was wrong and a Google-authorized repair shop confirmed my findings. They offered to refund $60 of the $330 I paid for a service that was not rendered and a broken phone. When asked further about the authenticity of the screen, Angel denied that she ever said the screen was an original, even though I had screen shots of her words (she said it multiple times). Angel asked me to not contact her anymore and said they are only willing to settle this in court.
It was an ugly incident. I have since paid another $500+ to have the screen replaced by an official repair shop AND the damaged battery, so I can actually just have a functioning phone. I have not received a refund to date.
It was truly my mistake to have trusted them. They didn't even charge that much cheaper than the Google-authorized store - BEWARE! read more