Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!

I was attracted to this provider due to their competitive rates. Setting up the account was a bit…read moreawkward due to a number of communications problems with staff and a couple of mix-ups. Once the the connection was established however, I found that the service was excellent. Customer support was very good. I'm very pleased with this internet provider and would recommend it to others.

This place sucks! They send you no bills and then you get disconnected. How hard is it to email the…read moreperson a bill? Also the customer sign in on their website is the pits. Recently I gave them my new credit card number and they disconnected my internet again. Just tons of bogus hassle.

I spoke to Hailey employee number 14049320 she was…read moreexcellent, thorough, knowledgeable and patient. I was very happy she got me all set up with my Shaw TV and internet. One of the best customer service experiences I have ever had. Keep up the spectacular work Hailey the world needs more caring employees like you. :) Tracey Sych

Shaw (and now Rogers) is a textbook example of a company that has completely given up on service…read morebecause they know you have no other choice. They have sent three different installers to my daughter's apartment. Every single time, the "technician" shows up, realizes the job might actually require more than ten minutes of effort (claiming it'll take "two hours"), and simply walks away. It is clear that Shaw is sending rank amateurs who are fundamentally incapable of performing a basic installation. It's pathetic. They have the location data; they know the building. To send three separate people who can't do the job is either gross negligence or intentional time-wasting. The only reason anyone uses them is their stranglehold on the "last mile" infrastructure. They own the cables in the building, so you're forced into a contract with a company that has always been a pain to deal with and has only become more bloated and useless since the Rogers merger. Avoid them if you have any other option. If you don't, prepare to have your time wasted repeatedly.

customer service personnel did not seem to realize the issues, even before discussions started I…read morewould be an email for feedback regarding customer service and company, never recieved. been a customer for over 30 years, rate for tv went from $79-$129 with no contact or reason. not able to find precise statements(amounts found on emails(amounts only)), programming keeps getting worse with channels dropped. over 30 years with company, and offered a $50 credit. Compared to other suppliers, the company ranks the worst for customer communication and support

They make you ask your question over and over to avoid answering it…read more They will never reward loyal clients. Bell is the only company worth dealing with for Internet and television services. Avoid shaw Rogers to save yourself frustration

Reliable high speed Internet Services at about 30%~40% off compare to Shaw Cable's regular monthly…read morefee.

From the owner: Affordable Home Internet Service for Everyone! Alldaytalk…read moreCable Internet service (Affordable + Quality) Our cable network is directly connected to Netflix and Google which allows our customers get super fast video streaming and internet browsing speed. All of our Internet Service Plans include unlimited data, you don't need to worry about data overage.

Extra .5 stars for 3.5, I just can't give a 4-star to Telus, a monopoly far too long, but let's not…read moreget political. It's a big store across from H-mart, and a true all in one pit stop for internet, cable and cell phones. If it wasn't for Cristina giving friendly service without any aggression, I would've walked away in a jiffy. Knew they had bundling specials, but really have to consider this: $15/month in savings for brining all 3 over, plus a $100 phone credit too. Imagine how much I get if I call their Customer Service line lol. Pleasant to see that you can also get your Fitbit here too (as pic shows).

you get nowhere with their bot corrected a bill 2 days ago now same thing on the last day of my…read morecontract

Service is dropped all of the time, the remote is terrible, no backlighting and just not user…read morefriendly. Not at all what I had hoped for. Should have stayed with SHAW

I have problems with TV service about 3 to 4 times a year. PVR stops working. They have replaced…read morewhich takes 4 or 5 days to come in the mail. I need to self install then need to return the defective hardware via Canada Post. If not returned they charge you a fee for a box they claim is useless. CSRs are often rude and dismissive.

If I could give 0 starts I would . I signed up for a 2 year contract and 4 months after they…read moreincreased my bill. When I was able to reach out to them (waited on hold on the phone and on the chat for over 6 hours ) Angelica from the chat customer service told me that the price they guaranteed does not include the rental fee and they can't change the price back to the original price they promise I will have for 2 years . I will change to Telus even if I have to pay a penalty . BE AWARE of those crooks , they using misleading tactics to get you to sign up

I have been a customer for over 25 years. I was away for personal reasons, and I came home to my…read moreemail and services being canceled with very little effort on Shaw's part to contact me to warn me that my email was about or be cut off....I owe you a few hundred dollars, and after years of paying thousands you cut off my email??? Really?? I'm appalled.

I'm now stuck in a bait and switch scam. I upgraded to the…read more1Gigabyte plan, but am only getting 500mps. Lightspeed internet has confirmed that I'm only getting 500mps. Apparantly, I gave up my 300 mbps plus free modem rental to upgrade to the new faster plan which they could not provide. Lightspeed Internet will not give me my old plan back at my old rate. I complained within a day of the switchover. They now want to charge me twice what I paid before for the same 300 mbps plan. A word of caution - never upgrade Whatever happened to customer satisfaction

They have a list of answers to your problem. The first answer is buy a faster service from us. All…read morethe rest of the answers are things that are causing it that have nothing to do with them. At no point will they consider their service IS the problem. And most of the answers they come up with are just SOOOO far fetched.