When you contact technical support at one of the big providers, their goal is to get you off the…read morecall as quickly as possible. The goal with Internet Lightspeed technical support is to solve your problem, however long it takes.

I'm now stuck in a bait and switch scam. I upgraded to the…read more1Gigabyte plan, but am only getting 500mps. Lightspeed internet has confirmed that I'm only getting 500mps. Apparantly, I gave up my 300 mbps plus free modem rental to upgrade to the new faster plan which they could not provide. Lightspeed Internet will not give me my old plan back at my old rate. I complained within a day of the switchover. They now want to charge me twice what I paid before for the same 300 mbps plan. A word of caution - never upgrade Whatever happened to customer satisfaction

I recently visited Vancouver with family and wanted to avoid the hassle and potential high costs…read morewith international plan with ATT so I decided to look into renting portable WIFI hotspots. Since I am a techie myself I researched many different companies offering this service. I ended up with WIFICube because it was the easiest to deal with in terms of being able to pick up and drop off directly at the Vancouver airport with a kiosk versus dealing with paying for shipping and waiting for the device to arrive at our residence prior to the trip and then mailing it back after the trip. The whole process was pretty painless, except for this. I purchased the Canada PLUS plan for unlimited data for 6 days. When I got the hotspot device from the airport, I noticed that it shows 10GB limit and was on ROGERS network. I figured maybe the limit is a soft limit, and once we have reached the 10GB it might throttle our speed down to a slower speed or something. I read the disclosure about data limits and no where did it indicate a CAP or limit for data usage, but 4 days into my trip we had hit 10GB/10GB and that's where the problem hit. The connection stopped working altogether. The hotspot itself still on and working, our devices still connect to it via WIFI, but the Internet connection from the hotspot to ROGERS stopped completely. I finally drove by a Starbucks so that I can email the WIFICube support about the problem. Never got a reply while we were still in Vancouver. That was a week ago, still not a peep from the company about my question to them why it was NOT UNLIMITED as advertised. Hence this bad review ... if you don't expect to hit the 10GB limit with the Unlimited Plan, it will be fine for you, but otherwise, prepare for the worst. Very disappointed about their false advertising.

Purchased a Canada Plus plan and stopped working this morning…read more Emailed them 1 hour ago and still no reply. Can't really call them because I have no phone service here in Vancouver. I'll change the rating if they reply back and solve the problem. ------- Update: DAVID was able to come all the way to DT and help to reset the device! I really appreciate the help. I would suggest you guys to have some kind of instant message platform for customer service. Customers would get a much faster support. Thanks to David again!

Reliable high speed Internet Services at about 30%~40% off compare to Shaw Cable's regular monthly…read morefee.

From the owner: Affordable Home Internet Service for Everyone! Alldaytalk…read moreCable Internet service (Affordable + Quality) Our cable network is directly connected to Netflix and Google which allows our customers get super fast video streaming and internet browsing speed. All of our Internet Service Plans include unlimited data, you don't need to worry about data overage.

Very professional and welcoming - the staff named Joe is very friendly, helpful and patient. I…read morereally recommend this store.

First tine I've ever gone to a Fido store and not been given the runaround! Super nice and honest…read moreguy worked there, and took the time to actually help me get exactly what I needed for the price I wanted. I'm honestly shocked the service was so good at a place that generally does not have the best reputation. 5/5!!

Tarun at tsawwassen Open Connection was so helpful in explaining current COVID deals, compared to…read moremy old plan, and now saving 50$ a month on my family plan, while getting new phone. Tarun was very patient for this gen X mom. I really appreciated him setting up the new phone / backing up without any complications. Tarun was very professional, personable and laughed at all my Mom jokes. Lol. Store was safe and clean for social distancing. Thank you!!

This was not a good experience. It was a very long appointment we did not get a proper transfer of…read moremy phone data or information. I was charged $150 extra for the service and did not receive it. I was told I'd receive a follow up call because of email problems and did not receive it either from open connection or Telus. Overall a very unsatisfactory experience.

Went to replace my broken sim card but the lady said I have to call lost prevention first to…read moreactivate the sim card. How am I gonna call with a broken sim card??

I'm glad I came to this branch. The employee who helped me was extremely polite and knowledgeable…read moreabout all the services virgin mobile provide. Got a note 10 from there and I couldn't have been happier with the phone and great service. Thank you!

EDIT: Now it turns out they straight up LIED to us about how much it costs for the phone to go on…read morevacation hold. They said $7 per month, when in fact it is $15!!!! More than DOUBLE you scammy pathetic liar. Full complaint being made to Koodo about you scumbags when we CANCEL the plan. AVOID AT ALL COSTS -- SCAM SCAM SCAM These scammy con-artists made out as though the $56 we paid them in store was towards our Koodo bill. Then we get our first bill and there's another connection charge and $90 bill. Call Koodo and they had no record, they had to literally CALL THE STORE themselves to see what's up. Turns out the $56 we paid was a STORE charge we never would have had if we'd gone straight to a Koodo store. Koodo didn't even know about it. We asked the Koodo girl "This seems like a hidden second connection fee, does it not?" and she had no alternative but to sheepishly agree. This was NEVER explained at all, Danny is a fast talking con artist liar who would be better suited as a used car salesman. Koodo themselves seem okay, but this OC store should be AVOIDED AT ALL COSTS! It will literally cost you $56 more than just going to a Koodo store. FOR THEM TO INSERT YOUR SIM CARD. Slimy. Treacherous. A pox on your entire company!

From the owner: TELUS authorized dealer providing wireless, internet, home phone, and television services. We…read morecarry popular mobile phone brands including, Apple iPhone, Samsung, Google, LG and many more. Our friendly staff is trained in iOS, Android and Windows Mobile operating systems and can provide you with expert advice and assistance for all your connected devices. We offer complimentary loaner phones for our clients if your phone should need to be repaired. Open Connection has a business services team devoted to helping small and medium-sized businesses leverage their wireless services to increase profits. We provide detailed rate plan analysis and offer the convenience of service at your place of business.

Went to obtain a koodoo sim card for a prepaid phone plan. I was sold a koodoo sim card that was…read moreinvalid for koodoo prepaid plans. I returned 15 minutes later to ask why it would not activate. I was informed that koodoo sim cards and prepaid koodoo cards have different sims. I was refused a refund even the card was not activated, I was told that they don't sell cards for koodoo prepaid. No mention of there being two types is obvious on the koodoo web site. This is a nasty rip-off. I will not be using koodoo in future and will look to a less fradulent carrier. I am a senior and this kind of treatment is not acceptable. I will advise my friends and acquaintances not to deal with these people.

Came in here to upgrade my iPhone 7 and Mason was awesome. He got me into an iPhone XR and found…read moreout I was eligible for a corporate rate. He also got me a really good price on tv and internet so I'm basically saving $40 a month and getting MORE than I did with Shaw. Definitely go see him but call first. They didn't have the colour phone I wanted so it came next day. Thanks Mason!