When you contact technical support at one of the big providers, their goal is to get you off the…read morecall as quickly as possible. The goal with Internet Lightspeed technical support is to solve your problem, however long it takes.

I'm now stuck in a bait and switch scam. I upgraded to the…read more1Gigabyte plan, but am only getting 500mps. Lightspeed internet has confirmed that I'm only getting 500mps. Apparantly, I gave up my 300 mbps plus free modem rental to upgrade to the new faster plan which they could not provide. Lightspeed Internet will not give me my old plan back at my old rate. I complained within a day of the switchover. They now want to charge me twice what I paid before for the same 300 mbps plan. A word of caution - never upgrade Whatever happened to customer satisfaction

Couldn't be more horrible. I asked to cancel my service. I missed a confirmation email and my…read moreservice ran (without me using it) for over half a year. I reached out to get refunded as they can see I didn't use the service at all and they wouldn't refund. In fact, they were going after money owed. Couldn't be less understanding, I hope they sink as a company.

Good service with 1st month free and free router. Prompt in delivery and service requestedread more

I recently visited Vancouver with family and wanted to avoid the hassle and potential high costs…read morewith international plan with ATT so I decided to look into renting portable WIFI hotspots. Since I am a techie myself I researched many different companies offering this service. I ended up with WIFICube because it was the easiest to deal with in terms of being able to pick up and drop off directly at the Vancouver airport with a kiosk versus dealing with paying for shipping and waiting for the device to arrive at our residence prior to the trip and then mailing it back after the trip. The whole process was pretty painless, except for this. I purchased the Canada PLUS plan for unlimited data for 6 days. When I got the hotspot device from the airport, I noticed that it shows 10GB limit and was on ROGERS network. I figured maybe the limit is a soft limit, and once we have reached the 10GB it might throttle our speed down to a slower speed or something. I read the disclosure about data limits and no where did it indicate a CAP or limit for data usage, but 4 days into my trip we had hit 10GB/10GB and that's where the problem hit. The connection stopped working altogether. The hotspot itself still on and working, our devices still connect to it via WIFI, but the Internet connection from the hotspot to ROGERS stopped completely. I finally drove by a Starbucks so that I can email the WIFICube support about the problem. Never got a reply while we were still in Vancouver. That was a week ago, still not a peep from the company about my question to them why it was NOT UNLIMITED as advertised. Hence this bad review ... if you don't expect to hit the 10GB limit with the Unlimited Plan, it will be fine for you, but otherwise, prepare for the worst. Very disappointed about their false advertising.

Purchased a Canada Plus plan and stopped working this morning…read more Emailed them 1 hour ago and still no reply. Can't really call them because I have no phone service here in Vancouver. I'll change the rating if they reply back and solve the problem. ------- Update: DAVID was able to come all the way to DT and help to reset the device! I really appreciate the help. I would suggest you guys to have some kind of instant message platform for customer service. Customers would get a much faster support. Thanks to David again!

WiBand Communications is a boutique Enterprise Internet Service Provider working with clients to…read moreprovide them the most effective networks to run their businesses. Excellent customer service and creative solutions to provide them maximum value for their budgets.

From the owner: Our business specializes in business Internet service.read more

Let me be clear, I am happy with Simon Cooper service from Getus who helped us with our problem and…read morecame with a new plan with internet connection. We are about to move, submitted a cancellation request for our service a week earlier to have our internet cut off on last day of our cycle. But either the agent we talked to Elina Martinez or their irresponsible vendor cut our Internet 6 days earlier although we have paid for our services full. And We really needed internet. We did not appreciate this. Pay for a service to be cut off and they will act like it's your fault although you have written email communications and ticket numbers for your inquiries. Other agents we talked to were extremely rude not helpful at all just wanted to get rid of someone demanding their service back which was already paid for. He was the one who helped us have our internet connection back with a new device and good price. Talked to him more than one hour and got a good deal. He is patient and very understanding. Although he couldn't do refund or reactivate it without 50$ activation fee again, he walked up through the process and all options to choose something that works for us. Last agent we talked to Elina Martinez not happy with her. We have confirmed over 5 times we want our internet up to last day and still she cut it off a day after our call whilst we have paid for our service. Get us company despite all the cheap internet that they provide always does this. They always cut your internet sooner that they should, no matter you have paid for it, requested on time( they ask you to request a week in advance and then always do this) and have a contract. Which makes it frustrating to follow up all the time. As you see we had to buy another service while we have paid for our precious one in full. And they are not even refunding the rest of our money. The company is incredibly irresponsible and customer care looks like a joke. Anyway, only polite and caring agent we talked so far was Simon Cooper. Hope this review is useful for other customers. Mind their irresponsible and bad services from the beginning. Hear this from me a 2 years old customer who never even paid a bill late. Still very bad experience and not happy at all.

Awful. Ill give you the run around and take your money. no customer service. Gave me the run around…read morefor 2 weeks.

One person was able to help me, one(thank you Sarah).This after 9 combined hours on the phone and…read moreabout a 8 different folks never talking to each other or taking the time to read the notes on the account. Spent an average of $400 and change with them for the past six years.Went into the hospital for a bit and now talked to a fella from India who said there is no way of talking to Miss Sarah or her colleague whom also reached out to me.I have left messages with Sarah and her colleague but to no avail. Im retired and at home mostly and obviously watch a lot of television. Can anyone point me in the right direction as to my next move?

Telus has the worst internet and cable. CableTV is SOOO unreliable that I'm streaming whenever I…read morewant to watch something start to finish. Except Telus Internet is unreliable too! If my landlord wasn't paying the bill I would have gone to Shaw or another provider from the getgo.

Took in my fathers laptop to replace the battery and was happy with the fix, would like to see the…read morerates a little lower. All in all if your around these guys will help you out with your comp issues.

Great guy. My computer didn't end up working but the owners was super upfront & helped me figure…read moreout my computer situation. Definitely recommend the business and always support small independently owned business !

Reliable high speed Internet Services at about 30%~40% off compare to Shaw Cable's regular monthly…read morefee.

From the owner: Affordable Home Internet Service for Everyone! Alldaytalk…read moreCable Internet service (Affordable + Quality) Our cable network is directly connected to Netflix and Google which allows our customers get super fast video streaming and internet browsing speed. All of our Internet Service Plans include unlimited data, you don't need to worry about data overage.

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!