Let me be clear, I am happy with Simon Cooper service from Getus who helped us with our problem and came with a new plan with internet connection. We are about to move, submitted a cancellation request for our service a week earlier to have our internet cut off on last day of our cycle. But either the agent we talked to Elina Martinez or their irresponsible vendor cut our Internet 6 days earlier although we have paid for our services full. And We really needed internet. We did not appreciate this. Pay for a service to be cut off and they will act like it's your fault although you have written email communications and ticket numbers for your inquiries. Other agents we talked to were extremely rude not helpful at all just wanted to get rid of someone demanding their service back which was already paid for. He was the one who helped us have our internet connection back with a new device and good price. Talked to him more than one hour and got a good deal. He is patient and very understanding. Although he couldn't do refund or reactivate it without 50$ activation fee again, he walked up through the process and all options to choose something that works for us. Last agent we talked to Elina Martinez not happy with her. We have confirmed over 5 times we want our internet up to last day and still she cut it off a day after our call whilst we have paid for our service. Get us company despite all the cheap internet that they provide always does this. They always cut your internet sooner that they should, no matter you have paid for it, requested on time( they ask you to request a week in advance and then always do this) and have a contract. Which makes it frustrating to follow up all the time. As you see we had to buy another service while we have paid for our precious one in full. And they are not even refunding the rest of our money. The company is incredibly irresponsible and customer care looks like a joke. Anyway, only polite and caring agent we talked so far was Simon Cooper. Hope this review is useful for other customers. Mind their irresponsible and bad services from the beginning. Hear this from me a 2 years old customer who never even paid a bill late. Still very bad experience and not happy at all. read more

Awful. Ill give you the run around and take your money. no customer service. Gave me the run around for 2 weeks.

These people phone me 10 times a day, never leaving who they want to talk to, yet tell me I owe them money and I have never heard of this company ever. Each time it's different amounts of money and they threaten to cut off services which I have NEVER had. Stop harassing people and get your information right! It's a scam. read more

They are stealing money from the customers account without their consent. They are hiding information when you register They are tracking your bank information and they don't allow you to cancel payment. They withdrawn the money from my account without my consent. When I asked the staff if the law authorize them to do that? He answered me it's their policy. So when I asked him why they didn't tell me this policy when I registered, He didn't answer. They are dishonest. Poor connection, bad internet speed, billing from you without internet, lying to you, promising technicians but the technicians come after 1 month. I stood without internet for 3 weeks, but they had already took my money. read more

This company is truly the Russian phone scam of internet providers. There should really be a class action lawsuit put forth against them. I signed up for internet service with them, and they billed me for three months as well as setup and $187 for the modem. They also tacked on random fees. That entire time, I did NOT have internet. I called the help line on a regular basis to sort it. I got the run around frequently. They sent someone to my house unannounced to install. It still didn't work after, and I was put on a service waiting list, all the while being billed and dealing with service reps who sound like they operate out of some guys basement. It was brutal. I also had small fraudulent charges start showing up on my credit card, just a few days after I'd given them my payment info. Don't get internet here. It was literally the absolute worst experience I've ever had with a communications provider. They not be allowed to run a business, this is not above board or legal. read more

is you dont mind paying for internet that never works n broken modems this is your place to get wifi worse wifi ive ever had to deal with! had no wifi for weeks waited on a new modem (that still gives me problems) forever u basically pay ur bill for no wifi im cancelling today n would never refer anyone to getus ever!!!! read more

charged for services never received. worst customer service ever, rude customer service and the managers are even worse once they get get your card number no chance of any refund then. Charged for 4 months and never received a single bite of data, all this because they sent me used defective equipment. wish I had read the reviews first. If you sign up for Get us they will probably get you. read more

45 days and still no internet but we're sure quick to take my money!! No help in getting it hooked up. Keep apologizing..... worst service I've experienced in my 35 years of having internet. Stay away from GETUS read more

Ya I really wish j would have read the reviews. This company is a complete joke. Paid for services in the 25th of October and still nothing. The worst part is that I use the internet for work and I really cant afford this cause I am a single dad. This company wont even return my money. read more

I went with this company as I am a senior and am on a limited budget. I was told "$29.99 and it added up to $38.00, I was told there was no contract and I would get my $50 deposit back if I wanted to cancel. I waited 6 days for a service tech and had no internet. their cable was $55.00- not a great deal for basic. After 6 days of being told So many different days and finally given Monday the 14th from 8-10 a.m., I was then told they would have to give me "another three day window". I lost my mind and patience then! I wrapped the equipment back up, registered with Telus and today, when I called GetUs, I was told that I would have to pay $15 for 1 months as I had a 12-month "deal". Manager said he "listened to the phone conversation that was recorded and all those things were told to me". Bullcrap!! I am so angry right now and fed up, after only two months. I don't suggest them one teeny bit! I got no sympathy, he kept trying to upsell me and I told him I would not be paying $150 and would be at the bank tomorrow to get something done so that they could not access my bank account t!! So angry right now and beware. Tomorrow I am calling to say I want to hear the whole dang conversation that I supposedly got all this information told to me. Argh!!!!! read more

Getus was extremely difficult to deal with; made promises for products which did not hold up. If you're thinking of signing up with them DO NOT. And if you have make sure you get a refund now. They cannot hang onto your money for no service. They should be shut down. read more

No one from technical support actually helps. They told me a complete lie about there being wiring done in my province, that was apparently only affecting me and my internet??? And that my service should be back within the hour, oh, and they have scheduled a technician to come out on Saturday. So if my service should be back within the hour, why would I need a technician. They just wanted to be rid of me, ridiculous!!! Sorry for the rant, just so frustrated with this dang company. read more

After repeated attempts to cancel a portion of my services they simply would not act on my instructions forcing me to put a hold on my credit card. No customer service ethic and i an now happy to deal with Rogers and an organized crew. Goodbye getus come and get your shit. read more

this business will rip you off abd defraud you of money. do not use this business for internet. if i could leave no stars i would. they sent me a fake bill through email after i cancled services stating i owed them 60 $ . then once paid told me that it was not a real bill held my money and refused to return it to me. these guys are fraud artists. period. read more

I was given a rate on the phone and promised a install date. Informed them that the underground cable wire was damaged, and the local cable provider Shaw cable, could not do a install. Agent insisted getus would have internet operational on the selected install date, July 17. I was later told installer not available until July 26th. On the 26th, a Shaw cable truck arrived, late..., However they called in advance, and couldn't install as no cable wire. On July 27, Shaw cable showed up to try to locate the underground line. Getus did not respond my messages, I had to call. I told them if not installed by July 29 to cancel my order and I will try Telus hub. I also did not receive the vilo mesh set up they advertise as included On July 18 getus promptly charged my credit card $205.00 However, I then received yet another bill for a second $100 deposit. To sum it up, today, July 28, after about an hour on the phone with no resolution, just open ended promises, I made it clear I can't wait for their late install and canceled my service with them. I was informed they will not refund my $205 dollars. Hmm I pay a installation fee for a service that was never hooked up or used, a month subscription fee for internet that couldn't be used ect. Fine, it was a learning experience, the empty promises and cheep price aren't what you end up with. Oh, I also found out that the low price, is only for 6 months, read more

The internet doesn't work. I tried to cancel the first day and was told there were outages in the area. After giving it a couple days it is still disconnecting all the time. Then they charge you $15/ month for the remainder of your "contract," although I was told it was month to month. DO NOT WASTE YOUR TIME OR MONEY. read more

We had been with them for 6 years when we needed to upgrade that's when it went from good to bad promises is all you get took my money for the upgrade worst service ever .when you phone customer service all you get is the same story it will take 24 to 48 hrs that goes on for days then weeks cancel service and it takes weeks to get your deposit back but when you order new equipment the charge you in 6 min stay away from this company worst service ever don't spend any money go with one of the big guys read more

Horrible customer service, even when they are in the wrong they don't give credits or anything. We left to another service provider with half month left to go and they charging for the entire month. Bought a modem from them and they won't buy it back for lesser price. read more

Do you enjoy: - not having internet? - paying for no internet? - hidden fees? - being lied to by customer service reps? - being put on hold multiple times for every customer service phone call? - customer service phone calls that take over 60 minutes? - not having your problems solved when you call customer support? Then GETUS Communications is for you! Sign up right now for no functional internet and get used to hearing their "on hold" music as you call their customer support time after time! read more

GETUS Communications - Unproductive phonecalls with GETUS Support still takes over an hour! - Internet Service Providers Near Me - Vancouver, British Columbia

I have had this service for 8 months now and haven't had one issue. No dropped internet, no prolonged buffing. I run 4 tv's and 3 phone from my internet and EVERYTHING can be on at the same time and function perfectly. To judge this company by customer service representatives is not a representation of the actual product. I signed up online and they called me and did the rest. If you don't pay, you don't have service. Pretty simple concept. read more

Worst idea ever to try to cut corners and get cheaper internet. These people are highly unprofessional don't hook up your internet I apply to them twelve days ago. And still no Internet. They're telling me that they're going to send a technician next week on the 19th. I applied on the 4th of April. This is a waist of time. And of course on top of that they take forever to process a refund. Fuck this company !!! read more

RUN...don't walk from Get Us Communications. If I could give this company zero stars, I would. My saga started on March 24, 2023. A technician was sent 2x to my house. First time was just to ensure I had a strong enough signal - I did. When I received the modem and Mesh, I hooked them up but...no internet. I contacted GetUs and went through a few possible fixes. Nothing worked. They sent out another technician the following week. He said the reason the internet wasn't working was because they had a different number on my modem as compared to the number indicated on his worksheet. I contacted GetUs. They said they would send a new modem etc and assured me that it would work. One week later, no new modem. Two weeks, no new modem. At this point, it had been almost a month and I received an email saying that my card would be billed for my next month of service. At this point, I still had received no service. I contacted them. They removed the charge and again guaranteed they were working everything out. I gave them 3 days and told them I no longer wanted their "service". I put that in brackets because since March 24 I have had NO internet service from this company. That was April 27. I am still trying to get my refund. First, they had to wait for the modem and mesh unit to get back to them. I sent it with tracked shipping and signature requirement. When they received it, I called them and again requested a refund. They said they couldn't start the refund until their warehouse verified receipt of the product. Once they verified receipt, they told me it would take 7-10 days to refund to my credit card or 1-2 days to get an etransfer. That was May 2. May 5, still no refund. I called. They guaranteed the etransfer would be sent by May 7. May 7 came and went - no refund. I called yesterday when I was informed that the billing manager would be in later and it would be taken care of. I called this morning and still nothing has been done. They have "escalated" my refund request multiple times. I just got off the phone with the billing manager, Jennifer, who said she can't give refunds - only account credits - but she will speak with the proper billing manager on Thursday, May 11. I really have no choice but to wait but I am frustrated. To many people, $147 may not be alot but to me it is. Everything about this company is suspect. Run, don't walk, away from this company. Less expensive internet is not worth it at all if this is what you have to deal with. I wish our country would stand up for consumers to ensure everyone has access to affordable, reliable internet service and not be so desperate to save money that we sign up with scam companies like this. read more

I tried signing up for the discounted wifi, with the expectation of hook up within a week online, then they called and gave me a month hook up date. There installer wouldn't confirm hookup date. They we're suppose to get back to me, I tried to cancel. Then they activated my service after I cancelled. Now I have to pay a deactivation fee. I also got laughed at, customer service is awful. It's like dealing with used car salesmen, they don't listen or care. I would say pay the money for telus, it's just not worth it. It's all 3rd party installers and customer service. With no care. read more

Internet speed constantly changing. Lost internet completely Friday Aug 12th. Spoke to customer service multiple times and was guaranteed service by midnight Friday. Didn't happen. Apparently they did a system update and problems started on the 11th. On Saturday I was told that they had no technical services on the weekend. They caused the problem, knew about it, and still had no one to work on it over the weekend? I was told it would be reported on Monday but likely wouldn't be addressed till Wednesday. That's 6 days. When people are working from home. 6 days!! Needless to say, I wasn't taking that and went to a Cogeco store. Got my modem/router and installed it myself. Up and running in 20 minutes with 300 MB/s. Night and day. This company has no business savy and should not be advertising what it clearly can't provide. Getus can Get bent! read more

DO NOT SWITCH TO THESE GUYS!!! their prices seem good at first, but it's a scam!!! I switched to them, I paid an extra $180 for their best router. The router never showed up, they then charged me 80 to rent one for one month, that never showed up. the original router finally showed up and they still charged me the 80 for the "rental" After about 2 months of awful internet, literally microdisconnects every 2-3 minutes, making online gaming impossible because i kept getting kicked from servers, i cancelled after numerous attempts to resolve with customer service. where in one case i was literally told "there is no problem on our end, you have to fix it yourself, we can't help you" I cancelled and they tried to charge me again a month later, just sent me an invoice even though i have cancellation confirmation. These guys are an absolute scam and their customer service is non-existant. I switched back to Telus and havn't had a single disconnect since. 100% was their shoddy internet. Do yourself a favor, skip these guys, it will be nothing but trouble. read more

It's a joke trying to charge me for a month I didn't even have a modem yet then disconnect me with no notice saying no payment even tho I can prove money came out of the account from getus don't bother it's a joke read more

I've had the worst experience with GETUS communication. I had a very simple request of moving and upgrading my internet and they have lied so many times! They lie about applicable fees and they lie about times. I was reconnected to internet today after 13 days and the upgrade - that I desperately need to be able to do my job is 5-7 business days away. I wanted to quit and give up so many times but they charge you for every little thing and it adds up! You think you're saving but in the end, your mental health is worth going with Telus or Shaw read more

Service was not as represented. We wanted to change because our existing provider has poor service in our area. We were not looking to pay less for the same shitty service. First the cost went up. Next a modem arrived but not the TV box. The Tech who phoned, to talk us through connecting the Getus modem, works for our existing provider. It seems that all we were doing was changing modems but not service. Also the Tech only dealt with internet and knew nothing about TV service. They pretty much only communicate through Chat, and you cannot save the communications. They have not replied to two electronic messages that I sent yesterday. I asked in Chat for someone to phone me. The response was a request that I phone them. I did, but could only leave a message in their voice jail. I have wasted hours dealing with this. read more

Worst customer service and tech support - basically nothing. Incompetant workers. Unprofessional. They hang up instead of providing answers - a dozen times in a row. read more

Using Solis in Cabo San Lucas. Data is extremely slow. Takes a few seconds to load one page to another. Felt like I was still using dial up back in the "America on line" days. Lot of times I would just lose the connection. read more

HIGHLY INCOMPETENT SERVICES. I tried to set up a move for my mother and had to contact them 7 times so far and still no service as well as once you speak with them THEY DO THE OPPOSITE OF WHAT YOU ASK THEM TO DO. DO NOT WASTE YOUR TIME TRYING TO SAVE A FEW BUCKS. Also the services are unreliable as you can't even watch anything in regular definition everything is blurry and slow AF even with a wired connection!!!! Just go back to Telus or Shaw. These people DO NOT KNOW WHAT THEY ARE DOING. Had no internet for 3 weeks and they refuse to refund the prepaid service as well as charging us a moving feee while not setting up the service at all. As well as they do not even answer their phone. We asked they stop automatic withdrawals and shortly after speaking with them we receive an email saying our bill will automatically be withdrawn like what tf. And the moving fee added to it again after repeatedly calling them and asking them to stop. Also they got our address wrong for set up and said it would be another few weeks to install it again and nothing they can do after having already waited a few weeks for them. They don't know how to do anything properly and are a big freaking headache. And scammers because they'll still take your money on top of not providing any service to you. read more

THIS COMPANY IS A COMPLETE SCAM. I've ordered the services on the 13th of August 2020. Was supposed to get Internet connected on the 20th (had a confirmation email). On the 24th, still no Internet. No phone answers. No 24/7 customer service and technical support as advertised. The phone will ring forever, but no answer. They put you on a call back list, but never call you back. When you get a hold of them, they don't help out. Unless you talk to very manipulative manager or supervisor who would calm you down and make fake promises (like "we'll send you a technician tomorrow). Next thing you know if that this technician will come to your place to find out the problems 3 business days later (and that's if he comes!!). Time is money. With GETUS COMMUNICATION, you are losing BOTH TIME AND MONEY. They make you PAY for installation fees but provide no technical support or solutions to connection issues. They blame Shaw as they use their Networks as an Internet reseller. They completely rely on customer service and putting people on hold forever as the network is not theirs. But they unfortunately fail providing any sort of efficient customer service. DELAYS DELAYS DELAYS! If all customers would spend the same amount of time spent on trying to reach out to them or complain or get their Internet services working (WHICH WE PAID FOR) on sharing their terrible experience, this company would most likely be closed. Their "good reviews" are more than fake and I would like to warn all new customers to read the bad ones, those are telling the true story!!! read more

Do not waste your hard earned pennies on this company. Terrible customer service and support, unknowledgeable staff. All calls are passed through to "the back end", after being on hold for the better part of an hour. Not once, but 4 times. Accounts are not activated when requested and no followup is done. read more

DON'T WASTE YOUR TIME OR MONEY. Spend the extra $10-15 a month to go to a better company and save yourself a headache and lost money. I feel incredibly scammed. Synopsis: 1. They made multiple mistakes on my account. 2. They overcharged me for internet service that started before my activation/installation date and refuse to refund me. 3. They were unable to activate internet in my apartment and refuse to give me a refund (even though that is outlined as a refund option on their website). 4. I had to spend hours working with their agents to resolve this and ultimately cancel my service. 5. I am now out money and I never even received a day of internet access. Detailed Account: I have had a very frustrating experience just setting up internet access. I can't imagine how many issues I would have had trying to deal with outages etc (as have been mentioned on other reviews). This company is incredibly disorganized. I recognize that they are operating outside of Canada, but many companies have call centres in other countries and can still manage the accounts effectively. There is no excuse. I signed up for service in the afternoon. At 11pm that night, I received a call from them asking me to sign up for and pay for service again. I realized on the call that even though they called me (at a very inappropriate hour), they had just not read through my account to see that I had already signed up. They then called me a couple days later saying they couldn't find my address on a map. The city I live in has addresses on a grid and my address is downtown and is not difficult to look up on a map. They legitimately asked me "What big stores or things are near you" so that they could try to find it.... This was just another sign that this company is not organized and does not have good business practices. I then noticed on my invoice that I had been overcharged for internet that started before my activation date. They said they would refund me. I have still not received a refund. I did receive my modem. However, they do not provide you with the cord you need for the modem. You need to provide your own coaxial cable. The day of my installation, I had my building manager come to open the room with the internet set up box (I don't know what this is called). I waited hours for the vendor to come to install the internet and they did not show up. I spent over an hour on hold with the GetUs client care line and they told me that my internet was set up (even though no one came to activate it). I just needed to give it time. My router lights blink and I was able to connect, but I had no network or internet access. I did multiple rounds of trouble shooting. At that point, I was so frustrated that there had been so many issues with this company, that I decided it was not worth my time or money to continue service with them. I ended up having to send 3 emails to get a response to my cancellation request. Although I never did get my service activated, they will not provide me with a refund. They told me that they had activated my internet, so I was receiving services. That I now needed to wait for another service technician come. I know for a fact that the first technician didn't show up to activate my internet, so clearly they were just buying time to cover their first mistake. At that point, I would probably be charged another month for internet that I wasn't receiving. I am not willing to spend any more time fighting them on this, so I am just going to take the loss. I ended up setting up with another provider (Shaw). Their service tech did come and told me that there was no way that GETUS did set up my service. That there was an issue with my apartment's cabling and that would have been clear had a GETUS vendor come to activate my internet. This has been incredibly frustrating. I can see from other reviews that this is a common occurrence with this company. I would highly encourage anyone considering internet with them to go to TekSavvy or Freedom Mobile or Shaw. Legitimately any other company. I hope that this review is helpful for you and that your experience getting internet is a lot better than mine. read more

If I could give this zero stars I would, honestly one of the worst providers I've ever dealt with. My service never worked and they would keep promising to fix it and "update me" but that never happened. they are so desperate to keep you as a customer but don't actually do anything to help. I requested a refund but they won't until I send the broken wifi box back but how am I supposed to even print the label with no internet. Ridiculous. added so much extra stress to my move not worth it pay more and you might actually get service. Fiona K read more

Stay far away, the headache of trying to get this service, if you can call it that, is not worth it. Nothing but trouble trying to get the connection up and running, I started this nightmare back in May and just finally canceled it today, there are too many incidents and problems to go into detail about, it would be a novel by the time I was done. Suffice it to say that even if you eventually get the connection going, the reliability of the connection is non existent, will just cut out for no reason and you will have to reset your modem to connect again, forget it if you want to use it to watch movies or anything on your TV, the buffering is ridiculous even when you have the "upgraded internet" and only your TV connected. If you are looking for cheaper internet options, don't even bother with this company. read more

Horrible customer service, would not issue credit for unused month and wouldn't connect due to $1.37 not paid from $150 prepaid credit card payment. Could not understand rep and refused to have supervisor call me back. read more

First of all they charged my card before actually starting the internet service. My internet service started 14 days after they charged my card. I am using GETUS internet only and only for one computer. No other devices are connected to it. It is a very slow internet service. When I contacted them to upgrade my present plan of 25 MBPS to 75 MBPS, they said that I can not upgrade it as the modem they have provided me does not support this. So their advertisement and claim of 'Upgrade Anytime' on their website is not completely true. Also it takes so long to get a chat response from their customer service team. When I am writing this feedback I am already waiting for more than 25 mins for a response to my text chat from their customer service. I do not recommend GETUS Communications. read more

Absolute waste of your time and money. For 4 days I tried to get them to send someone out to hook my wifi up because it wouldn't work and they kept asking the same questions over and over and when I finally gave up and tried to cancel that was a complete hassle as well. Worst customer service I've ever experienced and all around just a terrible experience. read more

I called for service my address was confirmed that I could get service a rotor was supposed to be sent by Purolator it arrived a few days later upon receipt of the router I called to see what my next steps were in was informed that there was no service available in my location and I had to return the router I did that sent them the tracking number they confirmed receipt and I'm waiting for over 2 weeks for a refund still clueless these people do not buy best information I can give you read more