I have problems with TV service about 3 to 4 times a year. PVR stops working. They have replaced which takes 4 or 5 days to come in the mail. I need to self install then need to return the defective hardware via Canada Post. If not returned they charge you a fee for a box they claim is useless. CSRs are often rude and dismissive. read more

TV boxes keep crashing. Wifi signal keeps getting dropped despite the wifi boosters installed on all floors and corners of our not so large home. TV boxes and modems were replaced 3 times by Telus already. Fault seems to be with shoddy Telus equipment as mentioned on numerous other forums. Unacceptable for a company this big. Switching back to Shaw in a few months when contract is up. read more

They delete your recorded shows after 90 days regardless of what you want and even when there is lots of space. When watching a recorded show it first shows the end of the show that was on just before it. Terrible compared to Rogers, although Shaw was much better. Rogers only deletes your shows after 1 year. Have to re-boot often with Rogers though. read more

Telus optic tv and internet is by far the worst provider . I gave gad nothing but issues since i signed up. I cant wait for the contract to expire to leave this service or lack of service. read more

Worst remote control ever. The guide is difficult and the PVR options are limited (finding next airing of show). Don't waste your time getting stuck in a contract with this box. read more

Just plain television .....worst TV I have ever had.....reruns for the majority of the time....and same reruns playing over and over on the same day. And when there is something new like the Kollective on Showcase you get about 3 minutes of show and 5 minutes of advertising. I will be dumping cable TV and looking to streaming services.....this is high cost for a very low product. read more

After many years with another service provider we finally decided to give Telus home and internet a try. We were given offers that price wise seemed so good how could we turn down the savings? we Booked our technician for what was supposed to be a two our complete install on a Friday afternoon. The technician came and after three hours had only completed one of the 4 boxes we were supposed to have installed.At the 3 hour mark he said he would need to come back another day and finish the job. The first available booking was the following Wednesday. Leaving our family Household of 4 with only one working TV For 6 days. we stayed hopeful but the weekend was a disaster. The wifi was awful, my daughters laptop would not connect at all to the new wifi leaving her with no TV or now internet and many of the channels we typically watch and were supposed to receive said a subscription was needed. After many attempts to connect with the once helpful customer service rep who said she would be available anytime if issues were to arise and calling the Telus customer service lines only to wait on hold for hours we were told the "back end" team was on it and our channels would be up and running within 15 minutes. This did not happen at all and by Monday morning after once again waiting on hold for 2 hours we gave up out of pure frustration and canceled all our service. Of course the customer service "loyalty team" attempted to try and cajole us and used every tactic in their repertoire to convince us to stay but this was only more distasteful and frustrating, forcing us to be as blunt and direct without being rude to insist we were cancelling our service. Fortunately our current service provider had not been cancelled and we were able to reinstall The equipment and resume our televison and wifi systems. Please think twice about the savings Telus will try and sell you. Is it worth the myriad of hassles and headaches you may encounter for a promised two year only savings? For us the answer was a definite NO. read more

Full of regrets starting with Telus. How I wish I had read the reviews. New boxes are useless, have been refused one of the old boxes. Remote rarely works. WiFi frequently drops leaving me with a blank screen. Will definitely not renew read more

Ever since Telus switched their TV boxes to Android it has been horrible. I switched from Shaw years ago and loved Telus until the new boxes. I have to reboot boxes daily, loose HD constantly and the product is not as good even when working.customer service has not been helpful either. we have TV internet and 5 phones with Telus and will be switching providers for all as contracts expire. read more

11 hours on the phone with Telus and I still can't change my Optik TV plan. I got the service hooked up October 10 (9 days) now. The app doesn't let me or the Tv box. And no one at Telus has the authority to make changes. Cancelling not worth it. I am maintenance tech for my community and the internet and satellite installer for large camps in the area. If I have bad service and cancel others will follow. TELUS has sold out Canada to India for tech support and service, this makes me uncomfortable after we booted 6 Indian diplomats out of Canada. When they retaliate there goes your tv, power and your phone service. Just wait. It's coming. read more

Our area and set up causes poor quality picture. Also one Telus tech was panning our storage room with his cell phone...later when he left I noticed some of my tools were missing. Advice from me dont leave them alone while they're working. I got scammed. Brad read more

Absolutely awful. Remotes never work. they keep unpairing it don't even turn on. can't watch TV. We have 4 boxes and they all have issues. Not going to renew once this nightmare subscription is over. read more

I just spent 30 minutes reading review after review outlining major issues with Telus PVR, and the lack of Telus being able to provide any solution for these issues. Each negative review feels like a walk through my ongoing issues, none of which have been resolved in months Clearly Telus should not being using the current PVR boxes they offer to customers with their services. There are so many legitimate complaints, it is appalling? Perhaps a class action suit will be the only solution for Telus customers ?? Where is CRTC to sort this HUGE problem for innocent Telus subscribers ??? read more

The one star is flattering. I'd give a minus 10 stars if I could. Where to start? First off anyone thinking of ditching whatever they are currently using for this absolute CRAP please don't!!! This is your last resort for a TV service. Why. Simple answer. IT DOSENT WORK!!!!! I'm paying $300.00 a month for a service that continually shuts down, requiring reboots that if lucky last for an hour or less. An extremely cumbersome interface. A remote from the dark ages. AND none existent customer "service" for resolving issues. NO online chat (except with a robot - and a stupid robot to boot). A phone number that connects to an endless series of options that ultimately leads to no one that can help you. Short summary, I wish I would have kept Shaw. At least it worked. read more

Might as well rate it as low as possible because I can't give a negative review! Simply pathetic and lacking features compared to Shaw when I had it for years. The worst part is when your tv boots up, you have to go thru several key functions to get to your tv from their Home Screen, you can't customize it to go straight to tv, second half the time things won't record, record on time and series recording won't work at all, thirdly when watching a recording all of a sudden it crashes to a screen telling you to check your cables, reboot your box or some other stuff that never fixes it. When you call to complain they will tell you they have a group of their best techs working on it. How many months does it take to fix it Telus? They are charging 100% for a service that's only partially functional . There are way more issues than this too. Do yourself a big favour and don't go Telus, we will be dumping these clowns as soon as our penalty diminishes . read more

Recording function is absolute garbage... randomly cuts off the ends of sporting events, constant "Sorry an error has occurred" messages. You're better off with a VCR from 1981. read more

Why is telus so bad, watching a program and the freken screen goes green . Or watching Boston Huston game had restarted the game 8th inning switched to the Atlanta LA game. WTF who won? Remote control is garbage. 16 months to go then bye bye. Every month it's something. read more

Telus Optik TV - Internet Service Providers Near Me

So many issues with the new Optik TV. Switched from Shaw after being coaxed with monthly savings. In this economy, who wouldn't? Big mistake. Here are my main issues. - Home Screen full of content suggestions that I'm not interested in. - Takes multiple clicks to watch live TV - System defaults to Netflix after watching a recorded show instead of giving option to delete the recording I just watched. Have to then go back into recordings menu, find what I just watched and delete. - Cannot delete multiple episodes of recorded content at one time - Can't recover deleted shows - Cannot save recordings beyond 60 days - Cannot see teams playing in a sports event in Guide (listed as TBD) - Cannot select a sports team for series record of that team's games - Cannot extend recording time when scheduling a series or individual recordings - App shows more information than on-screen guide - PVR often freezes and needs to be re-booted - Random loss of all recordings and scheduled events - Cannot record the same program on two different channels (at different times) - Audio sometimes out of sync with video, requiring re-boot - Audio often comes out of only one channel when watching Apple TV+ All of the above are not issues with Shaw. It may cost a few bucks to break our Telus contract but we're switching back. read more

Switched from Shaw after being offered a lower price for internet with Optik TV included. If I would have known what a hassle Telus' abysmal service would be, I would never have agreed to it. I am unable to manage my Optik TV service via the mobile or computer web-browser. The mobile site directs me to the app and the app won't load my Optik TV options. I've spoken with Telus twice on it and both times they've mentioned it is a "known issue" which now appears to be "known" and an "issue" for months based on my experience alone. The only option provided to me is to wait on hold for an our with customer service, which after all the time I've already wasted online and with a Telus rep on the phone is just insult to injury. Supremely disappointed with this service offering from Telus and would recommend prospective subscribers look elsewhere. read more

Let me add my one star review. I am so sick of Telus and only 30 days in. I switched from Shaw because I got a better price and Shaw kept lagging so bad. But now I'd gladly deal with a bit of lag. Since switching to Telus I have had 3 different technicians out. Having to take the day off each time. Plus spent 8 hours on the phone, either on hold waiting to speak to someone or following their directions to fix the problems. After numerous problems I am still left with the voices not matching the lips on anything I watch, live tv, Netflix, YouTube. I can't take any more time off. They have given me a credit to compensate but they should be paying me for the frustration. I must say that when I finally get through to a person, they are very friendly and try to be helpful but it can take over an hour sitting on hold before you finally get a real person. Ridiculous! read more

I would have to agree with all of the comments here which gave it a 1.1 overall. I actually might give it a 2. I was hoping for something positive but not surprised. The support offered by Telus is basically non - existent. My Optic box constantly re- initializes, sometimes several times during one program I am watching. Tonight I was watching and it paused it was if someone was playing with a remote. Way too much money for the service. I plan to cancel it tomorrow. read more

I signed on for Telus Optik TV and 300 Internet for 2 years when I moved, and it was a huge mistake. From day one I have had so many problems including multiple Internet fails after simply turning on the TV, daily TV freezing, recording fails, rewind and fast forward fails, WiFi fails, Net Flix fails, etc, etc. I have had 3 Telus techs out who have replaced the modem 3 times, hard-wired the TV, and gave me 2 Wifi boosters, but nothing has helped. Telus just does not have the capacity to deliver their heavily advertised products. They need to stop spending so much money in hooking new victims with wonderful ads and instead invest in a better infrastructure. I can't wait for my 2 year contract to end so I can cancel Failus. UPDATE: A contractor who did not work for Failus found the problem. It was the secondary receiver. For some reason it was sending signals to the modem that shut it off. After the receiver was replaced I could turn on the TV without it shutting off the modem. However, I'm still dealing with all the other fails so I will still be cancelling the day my 2 year constriction, ur, restriction, ur, confliction, ur infliction is up. read more

Worst service and signal. Half the time no sound then dead air,then the picture is frozen for seconds..and the price. Criminal

I have never had such bad TV in my life. I have phoned many times to complain and it is the same thing.one day, I waited for over a hour, only to have it answered and the call drop. My tv freezes daily and them you get Sorry an error has occurred. Please try again. I didn't change from Shaw, my husband did. Terrible tv. Waste of money read more

We have the latest version and it's terrible! It's a major step backwards. Nothing but problems. All day on the phone when you need help. Absolute junk. Telus sucks! I give 0 stars and I want my money back!!! Review dosen't allow 0 stars. I can't believe I have to give one star to this brutal service. read more

Telus tv constantly freezing we were told to unplug everything wait a bit a plug all back in still freezes have yet to watch a whole show without it freezing read more

Their remotes are flimsy, break apart as soon as they drop. Internal parts come apart I think replacing remotes is another revenue stream for them I've replaced 7 so far, and they are not cheap. And you can only imuse their remotes. They should have programmed an optik remote app by now, and charged a small upfront fee. read more

It's awful,always freezing, always errors, missing channels. Good luck trying to get any support. They love to sell you things but good luck when it doesn't work! read more

telus has been here three times in the past six months to deal with a bad pvr tv box. I guess I'm on the fourth box. they have not resolved the original problem. The box just stops working and I have to reboot it by unplugging power. takes about ten minutes. I wouldn't mind if it was once or twice per year, but it's once or twice per week. When I turn the tv on I'm actually surprised if I get an image. I put a complaint in again but I have no faith that Telus can fix this. JUNK. read more

Their tv is shite!! The box is always messing up and you get the 'no signal' blue screen at least once a week. It's always a toss up whether the tv is going to work when you turn it on. They offer completely useless channels and they take away channels at a whim and if you don't like it...too bad. I've never had an experience like this with any cable company in my life. :( STAY AWAY FROM TELUS read more

I would not recommend Telus internet or cable. Constant issues with the network, cannot connect to wifi or cable. Telus has come to the residence 3 times, swapping modems, checking wires, etc and we STILL have issues. They can't fix it, and explain the issue seems to be too many people in our area using the network... How can Telus struggle with that?! read more

commercial after commercial, what a total and complete waste of money, just a scam to sell overpriced media shame on you telus, cancelling this classist corporate crap asap, what a rip off read more

After months of dealing with Telus and hours wasted on the phone and at home waiting for technicians we have finally decided to go with Shaw. With Telus it was like one step forward then 10 back. we were sold a package that doesn't exist (literally a lie) then after dealing with Telus for hours we finally got a "conclusion" and had to have more technicians come out and change everything. Then we got charged almost double what we were promised. more hours spent explaining everything from the beginning to a new employee on the phone. After they "fixed" it we still had to pay more than we were initially promised. We got a new Tv for Christmas and suddenly our picture was not high definition and it was not the tv it was our connection with Telus. More hours on the phone, they say they're gonna fix it and call us back the next day. no call back, no fix and now we have lost most of our channels and our Netflix and prime. more hours spent on the phone, finally get our Netflix back but still missing channels that we have been paying for, back on the phone again. finally get the channels back but the picture is still low quality. we are supposed to have another phone call to test some more things but we are sick of explaining everything to a different employee every time and sick of paying for a product that doesn't work. they need a better system and I feel bad for the employees who probably get berated daily because of Telus. Why can't we be assigned one person who knows the problem so you don't have to spend hours explaining all of the mistake's from the beginning and actually have promises honoured. Not worth the headache. This review hardly scratches the surface of our frustration and everything that has been going on since September. Oh yeah forgot to mention we were just slapped with a $350 service charge After all this hassle?? this all started because a rep phoned my partner and offered us faster internet for a cheaper price with the exact Same package we had. Turns out it was a lie and we ended up with channels you would get at a dentist office and now had a business line and a regular line which had to get installed. they then charged us for getting rid of the business line we never asked for read more

Embarrassing. I switched from Shaw, because they kept raising price and crappy service to Telus because the door to door salesperson sold me by stating I would get everything and more from Telus. HA. there's an old saying. Don't piss down my back and tell me it's raining. i questioned this salesman but he gave me his cell number and I even texted him to ensure I had it. Said call me if you have any problems. upon installation I questioned the service. Technicians couldn't hook up TVs to existing home theatre room and great room where components are located under stairs and pantry. Realized through conversations with home theatre company that Telus optic doesn't have this ability. WTF. now my home theatre systems don't work and I'm using the tv audio. WTF I call back salesperson and.... He blocked my number. Grrrrrrr I'm an idiot with 6 TVs. Gym, home theater, great room, master bedroom, kitchen and garage. I like to watch sports where I am. since installation I always have a connection issue. I've called about ten times and like all reviews I'm on the phone for at least 1.5 hours. Grrrrrr folks on line are generally nice and helpful but nothing gets permanently fixed. Grrrrr im on phone now for the last 45 minutes as they are rebooting system as theatre and basement room list connectivity and will not connect after I have tried 5 times. Grrrrr im ready to have them rip out all Telus and go back to shaw where I will have similar problems no doubt. Grrrrr oh now they say they cannot connect the tv remotely Grrrrr Grrrrrrrrr read more

Telus is the worst organization and I will recommend everyone to stay away. This is the second time I am using Telus Internet/TV (lured back by a good price), and I am constantly regretting it. The minute my contract matures, I will be moving to another provider even if I have to pay more! The problems: 1) They promised a promotional price, but then they billed higher every month. When I called to complain, they told me it was the fault of the salesperson and there is nothing they can do. I even had a "order summary" document listing the promised price. The customer service person is friendly enough and tries to sympathize, but has no power to change my billing to what was promised. 2) The Pik TV app is terrible, it fails often, and it is not user friendly. read more

I hate telus tv! I switched from Shaw and shaw is so much better. My telus box cuts out all the time, the other times my Pvr recordings don't show up. I have to unplug and reboot regularly. Super annoying. read more

The wait for the Telus tv was 4-6weeks...I had mine in 5 business days..I love the tv and no issues with wifi/internet..the techs were awesome as well read more

Service is dropped all of the time, the remote is terrible, no backlighting and just not user friendly. Not at all what I had hoped for. Should have stayed with SHAW read more

Do not use Telus. They charge for services they cannot or will not provide. Between the hours of 7pm to midnight, bandwidth vanishes and you cannot watch anything. They owe us half of every month payment back. They know it is a problem and they won't do anything about it. Sadly at the moment we are stuck with them, but I am dropping these crooks as soon as we can. Save yourself a lot of aggravation. read more

Subscribed to crave, but most of their offerings need to pay additional $$. Please note the difference between crave and crave movies+Hbo. They didn't tell you the difference. Marketing scam! I will not renew my "free piktv". Bad service!!!!! read more