After my last prophetic review of another location of W.W. leaving such a bad feeling for us that…read morewe no longer wanted to return to the store, even after we accidentally ran over the phone! In all fairness I have to upgrade a star for this location. The current employee, (we'll call him Ali E.) has both improved his customer service skills as well as his cell service knowledge. He and his assistant were so helpful, even going as far as offering advice beyond the call of duty. Unfortunately I can't go as far as saying that W.W. is fully redeemed of it's past transgressions, only that finally we experienced something other than terrible service on this particular visit.

The first time I did business with this store was three years ago on Robson Street. The amazing…read moregirl I dealt with there left. Somehow I walked into the Park Royal North store in West Vancouver and met Parham. I have bought several items from him. He is wonderful to deal with. I have since had some challenges with a a Bluetooth or rwo. He and Cindy and staff have gone out of their way to help and to solve any problems even contacting the manufacturer to activate a warranty which normally the customer would have to do. I cannot say enough about their service and calm way of handling customer concerns with any product. I am so busy with my work and life and they take all the pressure off with their customer service and going the extra mile! I highly recommend them. Annemette

Quick and great TV service by very knowledgable technician, Darryl…read more Got to watch the Blue Jays in time!

This store is a electronic store but also sells appliances as well. It's essentially a smaller…read moreversion of Best Buy. The employees here tend to be friendly enough. Good thing about this store is that they constantly have discounts on many accessories and have it be displayed at front. Over the past year or so, I've gotten a pretty legit wired gaming headphone for $18 + sales tax. I recommend going after iConnect one for that price as this is very solid for what it is and it feels like it should be worth double this (or at least audio wise, it's hard to beat this one). Haven't really fully tested the microphone yet but I wouldn't be surprised if it's at least somewhat modest where it works, but won't be able to beat a $100 pair, but just that it does the job. Would I suggest this store? Sure, if you're just here to pick up a random pair of headphones or other accessories where the prices are either decent to competitive, or if they were having one of the more rare but really good deals on something and this store happens to have it. The only major gripe I have is that you need to be very careful with some of the products you buy here (or at least the ones that is having a major discounts as they may be on a major discount for a reason) because some of them either will work well OR will only work for a short while before it breaks OR is a total dud where the item doesn't even turn on. And some of these items there's no 100% you can even return it because either there weren't any return policy OR you might've just missed it because it malfunction or broke right around the same time the policy ended. Point is that if you're planning to buy any of the cheapest tech they have on sale, best to buy it with a grain of salt as it is hit or miss. Only reason why I am giving this place more then 1 star is because I scored a very decent pair of headphone from these guys for $18 that does have a pretty decent audio while playing on my PS4 and other consoles. It feels and sounds like it should be worth $30~$35.

I had an emergency with my Apple iPhone 16 Pro today. Various friends tried fixing it…read more Unfortunately we all made matters worse. I popped into Park Royal Best Buy geek squad. Was completely ignored by the employees. So I went across to mobile KLINIK. The gentleman was very kind. Looked at the issue. He Took out some tools. Fixed the problem within a minute. I was so relieved! I'll be going back there for all of my cell phone needs. Highly recommend..

My family member & I just came here in Park Royal Mall because she wanted to get a replacement…read moreiPhone today on December 21st, 2021. The good news is that the 2 employees here were friendly enough but only one of them were the most helpful. The prices were cheaper than the refurbished iPhones that Apple offers. They do give a slight discount despite already being somewhat affordable. And they do seem to be able to try and answer any questions that pops up. These are really the only reasons why I'm giving this above 1 star. Or potentially wanting to give it 2.5 stars (sadly, half a star rating from a individual reviewer on Yelp is not possible yet). The only gripe I have is that we noticed the screen brightness on her used iPhone 11 Pro she had bought JUST mere minutes ago from them were unusually low to the point where it very likely has to be a potential issue. She doesn't have the greatest eye site & the unusually low brightness could be an issue for her. When we brought it up to them about this brightness issue as soon as we noticed it (luckily we were still in the Park Royal mall when we noticed the issue), instead of immediately offer up a possible solution to deal with it or try to figure out what the problem is when we clearly weren't happy about the screen brightness, the first and only thing one of them even bother to do was give us an explanation as to why HE believe the display brightness were so dark (something to do with the displays on iPhones are OLED & LED and it being original displays and such. He was actually wrong in regards to the problem in the end, by the way...). We were ready to call it quits and just try to deal with the issue on our own before his coworker (who were actually the more helpful one the entire time that we were there) finally told us that he'll check it out. It was eventually determined that the OLED & LED display nonsense that the first guy who initially only addressed the issue at first was being rambled on about wasn't the issue at all & that it was a entirely separate issue altogether that caused the brightness to be so dim (which even the guy who DID help us with it admitted he never seen this happen before). The reason why I have a bit of a gripe with the way they handled this entire thing is because the brightness was obviously too dim for it not to be a potential problem, BUT the first guy who started to address the issue that rambled on about the display being "original display" & "OLED" "LED" display of these phones couldn't even care less and didn't even want to bother trying to humour us and try to see if there really was a issue. It wasn't until his coworker who had actually been more helpful the entire time that offered to look into it did we finally figure out what the issue was. This makes me wonder if it is a common practice to not bother looking into things unless if the customer tries to push them into checking? I would HEAVILY recommend that if you want to buy a iPhone without breaking the bank too much, DO NOT come here as a first stop, ust go get it from Apple directly as they are selling refurbished iPhones directly on their website or in their Apple Store app, not to mention they still have 1~2 year old budget friendly iPhones being sold brand new as well (The iPhone 11 & iPhone SE 2nd Generation as of December 2021 when I'm creating this review). If you have any tech issues in regards to Apple products, then its best to cut out the middle man & go directly to Apple. Less potential headache. Simply put, just go directly to Apple first if you can and only come to this store in Park Royal mall in West Vancouver if you wanted to either buy a smartphone case (that you can get anywhere) or if you had no other choice and try to deal with them in terms of tech related issues. Disclaimer: I am not saying this store is likely the worst, far from it, just that I felt they could've dealt with the issue we had more professionally instead of just making us feel like they're blowing us off with our potential legitimate issue (which later DID turn out to be a legitimate issue) AFTER we had paid..... I'm sorry but excuse me? Seriously, they make claims that they're professionals in their own store name. If they're going to do that, then perhaps ACT like it and actually follow through with that claim and actually CHECK if there really is an issue or not..... if you can't back up this kind of claim, why bother opening up a store when you can't even do that?

My experience is consistent with the negative experiences here. My view is that they are not to be…read moretrusted at all. Their business model is based on cheating customers, not customer service, trust and the nice things we assume in most situations. I think they cheated my 85+ year old father -- he brought them a phone for repair and half an hour when we returned, they said the damage is permanent and sold him a phone smuggled apparently from Africa for double the price. No sense of ethics, no shame! My father went with the price since he was not well enough to go shopping all over the mall. My guess is that even the original phone was working but perhaps they were more interested in selling a new phone.

THEY BROKE MY PHONE. Got a OLED screen replacement that costs the same as the Apple one, and the…read moretouchscreen has been off since. Now after only three weeks, the touchscreen is completely broken even thought I haven't dropped it for ONCE. The screen protector and the case aren't even damaged.

Nick was great in helping me troubleshoot my phone. I went back a couple of times when he was on…read morehis way home and he stayed behind to help me. he went out of his way. thank you Nick. have. great weElmer.

Th Jun 12, 2025. On Tu Jun 10, I went to local Park Royal Mall, to Apple premium partner store,…read moreJump+, for battery for SE iPhone. Systems says battery charge, 73% max. Jump+ staff member quoted, $140 and gave me an appointment for 1:40 the next day. Internet, SE 2022 battery, $69 (as "out of warranty" price). Wednesday appointment, 3 people ahead, 20-min wait. "Have an appointment?" yes. Surprised, said, "Tomorrow is better." I was there for the 2nd time so I said I will try elsewhere. He made himself available. [Belatedly, I think he needed to have ordered the battery the previous day--when he booked my appointment, he simply forgot. Plan B, since I had decided to walk away--was to turn this service booking into a sales appointment; a kiosk in the mall would have served my specified stated want, for service]. The store's manager cautioned that 2022 SE is unsupported within months so reasoned that a new battery would not be good value. Internet, says 2027, so maybe 20-months. The manager said, "Koodo plan is high, for little more, a new phone?" Manager offered an additional $100 off. I said no to Apple Care. Manager, "Oh, I just checked. Realized that offer expired yesterday." Staff, "Koodo plan is high, for little more, a new phone?" My phone bill with Koodo will increase. Added to monthly Koodo bill will be I think, price of phone, $924 (Koodo device discount: $360, and Koodo Tab renewal $564). I guess I accumulate a Tab and pay monthly for that on family Koodo account? Don't know. Extra costs at Jump+ for phone, TOTAL, $149.96 (-$22.28 for "bundle" price): 1. screen protector, $49.99 [3pk $9.95 Amazon]; 2. lens protector, $29.99 [C$8.99 Amazon], 3. case staff chose $29.99, [C$7.99 Amazon, C$15.83 Walmart], 4. charger 20W $24.99, several at home, I did not want or need. But "New-type, required and free," sowed doubt so accepted. Staff member took my DL into locked admin office without comment, sowed doubt. "Checking for fraud," was eventual explanation. I returned to the mall in 1.5 hours, to return charger (same as several at home), store offered me C$2.71 for the 20W charger. I was unaware I agreed to "bundle price," until 3rd visit within 2 days (where the charger is "free," so goes in junk drawer at home). Jump+ offered to transfer phone's content for $40, declined. iPhone SE to iPhone 60, is just swap SIM, and follow phone's instructions to align phones, to transfer data. Manager and staff laughed me out of the store, "Avi will serve you next time!" Perhaps the 4 of them (one was in training) made little from the Wednesday afternoon exchange. Coffee hour I will explain and see if other community members have had similar experience.

If I could leave less than 1 star I would. Staff is not knowledgeable, not helpful. They made a…read morehuge mistake on my phone contract that they won't acknowledge and it cost me $800. Been a loyal Rogers customer for over 35 years. Terrible customer service at this location.

Worst customer service ever experienced. Assistants have no knowledge or experience or interest. Do…read morenot use this store under any circumstance. Should be closed down.

This is a disgusting store to deal with. We spent over $5,000 on a plasma TV and a nice…read moreentertainment unit. The plasma broke down and I went into the store to get some advice on where to get it repaired. The guy who I spoke with, who I assume was the owner, was rude and gave me the name of a repair shop with the worst rating in Vancouver, birds of a feather,flock together. The owner told me the set was garbage, no parts, Panasonic wouldn't help me out, buy this new $4500.00 set, blah,blah,blah. Turns out that I had an email from a higher up in Panasonic that offered to pay a good portion of the repairs. When I told him that, he shut right up. Turns out I got the set repaired for $250.00 and works like new. Him and his mouthy sidekick have zero customer service skills. I love it when these businesses think they are the only option in a certain area and they can control the market. Wrong! My wife and I are buying two new sets for our new place, we now know where we won't be buying them from.

This store is terrible. I'm looking to buy a home theatre setup. I was planning on spending…read moreapproximately $6000 on it. I have tried 3 or 4 times to demo equipment and they never are able to do same. They expect you to buy without hearing the merchandise. Must be nice to be that pretentious. Avoid at all cost and go anywhere else. Additionally they spec'd a sound bar that would not work as they configured. They are not up on there stuff at all. Clearly living in the past.